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Customer Success Program Jobs in New York (NOW HIRING)

Whip Networks, Inc.

Customer Success Manager

New York, NY · Remote

  • Retirement

  • PTO

Participate in the development of best practices, tools, and resources to continuously elevate Whip Media's customer success program. * Industry Expertise: Maintain a strong understanding of the ...

KWI

Sr Customer Success Manager

Melville, NY · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Ensure the Customer Success program is fully executed with precision, including onboarding ... oversight, lifecycle engagement, and structured success planning. * Continuously monitor account ...

KWI

Sr Customer Success Manager

Melville, NY · On-site

$110K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Ensure the Customer Success program is fully executed with precision, including onboarding ... oversight, lifecycle engagement, and structured success planning. * Continuously monitor account ...

KWI

Sr Customer Success Manager

Melville, NY

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Ensure the Customer Success program is fully executed with precision, including onboarding ... oversight, lifecycle engagement, and structured success planning. * Continuously monitor account ...

Harvey

Enterprise Customer Success Manager

New York, NY · On-site

$160K - $185K/yr

An opportunity to contribute to the growth and direction of our rapidly-evolving Customer Success program, building out best-in-class playbooks and processes. * A collaborative work environment that ...

Harvey

Mid-Market Customer Success Manager

New York, NY · On-site

$125K - $145K/yr

An opportunity to contribute to the growth and direction of our Customer Success program, building out best-in-class playbooks and processes. * A collaborative work environment that promotes growth ...

Playbook

Customer Success Associate

Hoboken, NJ

  • Medical

  • Retirement

  • PTO

... programs. Through our best in class technology and integrated platform services we are ... About the position The Customer Success Associate will be expected to deliver superior support ...

Global Relay

Director, Customer Success

Manhattan, NY · On-site

  • Medical

  • Retirement

  • PTO

Director, Customer Success For over 25 years, Global Relay has set the standard in enterprise ... We provide a comprehensive health benefits program, including extended health coverage and short ...

MillTech

Customer Success Manager

New York, NY · On-site

  • Medical

  • Retirement

  • PTO

... programs and is now trusted by some of the world's largest institutions. In 2026, MillTech ... As a Customer Success Manager, you will report to the Head of Customer Success and take ownership ...

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Showing results 21-40

All JobsCustomer Success Program JobsCustomer Success Program Jobs in New York

Customer Success Program information

What are the key skills and qualifications needed to thrive in a customer success program role, and why are they important?

To thrive in a Customer Success Program role, you need a strong understanding of customer relationship management, product knowledge, and problem-solving abilities, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is typically required. Exceptional communication, empathy, and proactive collaboration are vital soft skills that help build trust and drive customer satisfaction. These skills are essential for ensuring customer retention, fostering loyalty, and achieving business growth through positive customer experiences.

What is the difference between Customer Success Program vs Customer Success Manager?

AspectCustomer Success ProgramCustomer Success Manager
Primary RoleDevelops and manages customer success initiatives, programs, and strategies at an organizational levelManages individual customer accounts to ensure satisfaction and retention
FocusProgram development, process improvement, and overall customer success metricsCustomer relationship management, onboarding, and support
CredentialsOften requires experience in customer success, project management, or related fieldsTypically requires experience in customer service, account management, or sales
Work EnvironmentCross-functional teams, strategic planning sessions, customer success departmentsDirect interaction with customers, account teams, and support staff

In summary, a Customer Success Program focuses on creating and managing customer success initiatives at an organizational level, while a Customer Success Manager handles individual customer relationships to ensure satisfaction and retention.

How does a customer success program professional typically collaborate with other departments to enhance the client experience?

Customer Success Program professionals work closely with teams such as Sales, Product, and Support to ensure that clients achieve their desired outcomes. They often relay client feedback to the Product team for improvements, coordinate with Sales to align on client goals, and partner with Support to resolve any technical issues promptly. This cross-functional collaboration is essential for addressing customer needs holistically and fostering long-term relationships. Regular meetings and clear communication channels are key to this collaborative effort.

What is a customer success program?

A Customer Success Program is a structured approach that companies use to help their customers achieve their desired outcomes while using the company's products or services. It involves proactive communication, support, and guidance to ensure customer satisfaction, retention, and growth. Customer Success Programs often include onboarding, training, regular check-ins, and feedback loops to build strong, long-term relationships with customers.

What are the most commonly searched types of Customer Success Program jobs in New York?

The most popular types of Customer Success Program jobs in New York are:

What are popular job titles related to Customer Success Program jobs in New York?

For Customer Success Program jobs in New York, the most frequently searched job titles are:

What job categories do people searching Customer Success Program jobs in New York look for?

The top searched job categories for Customer Success Program jobs in New York are:

What cities in New York are hiring for Customer Success Program jobs?

Cities in New York with the most Customer Success Program job openings:

Customer Success Program jobs near you

Manager of Customer Success Team (Banking)

Prove

New York, NY • On-site

$165K - $180K/yr

Full-time

Re-posted 25 days ago

Job description

Title: Manager of Customer Success Team (Banking)

Department: Revenue 

Location: New York, NY - Hybrid

FLSA Status: Exempt

Job Summary:

The Manager, CSM will drive customer adoption and success. They are the primary point of contact for clients and manage a team of Customer Success Managers who managing our banking customers to meet company goals. This role focuses on improving the Customer Success program, ensuring client satisfaction, and growing revenue. The Manager works with internal teams and clients to manage customer expectations, improve onboarding, and develop Customer Success Managers. They own client communication, address concerns, and facilitate issue resolution.

Key Responsibilities:

  • Drive Cross-Team Efficiency and Process Improvement: Develop and implement strategies to enhance collaboration and streamline processes across departments, ensuring overall organizational success.
  • Strategic Sales Partnership for Customer Success: Collaborate with the Sales and Account Management teams to create tailored customer success and expansion plans for each client, aligning efforts to achieve revenue growth goals.
  • Team Leadership and Client Management: Coach and mentor Customer Success Consultants and Managers, focusing on building strong client relationships, establishing trust, and managing existing client accounts effectively.
  • Customer Success KPI Management: Capture, track, manage, and report on the customer "Pass Rate", volume changes and new revenue opportunities as a key performance indicator for customer-facing success.
  • Revenue Forecasting and Growth Optimization: Work with the Account Management team on customer revenue forecasting and reporting, identifying and capitalizing on opportunities to increase revenue through enhanced customer satisfaction.
  • Achieve Revenue Targets Through Client Management: Meet revenue goals by effectively managing live client volume and assisting with securing client contract renewals.
  • Conducting Quarterly Business Reviews: Attend and help coordinate regular business reviews, presenting the current status of the client relationship, active projects, and the value delivered.
  • Understanding and Translating Client Needs: Identify client business requirements, define use cases, and understand data sources to align product capabilities with compelling customer pain points.
  • Serve as Client Advocate: Act as the internal champion for clients within the organization.
  • Onboarding Support: Provide support to the Implementation Manager during the customer onboarding process.
  • Project Team Collaboration: Partner with internal project teams to define current and projected workflows, translating business requirements into detailed specifications.
Qualifications and Experience
  • 8+ years in customer success or a customer facing organization with people management and leadership experience
  • Strong leadership skills, including the ability to articulate strategy and establish trust
  • Understanding of the Identity, fraud and authentication space, specifically experience in fraud prevention, detection, and authentication techniques to real business use cases in Banking
  • Disruptive thinker who can identify and execute on how best to modify processes to improve outcomes
  • Business acumen with a problem-solving attitude, frequently on-the-fly situational adaptation 
  • Strong presentation skills with a proven track record of support a sales organization to help facilitate selling/consulting to a network of customers
  • Facilitation skills, including ability to facilitate decision-making and broker agreements amongst diverse, differing, and/or conflicting perspectives/priorities
  • Proven track record in scaling customer success organization
  • Experience in cybersecurity, fintech, or fast-growing startup is required

The anticipated salary pay range for Metro 2 areas for this role is $165,000-$180,000 plus sales incentive plan.

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