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Remote Customer Success Representative Jobs in New York

Fiverr

Customer Success Manager

Manhattan, NY · On-site +1

$80K - $88K/yr

Our work model is hybrid, combining remote and on-site work . This allows us to get things done ... Represent the voice of the customer to provide feedback and insights via high touch relationships ...

talentpluto

Customer Success Manager

New York, NY · Remote

$130K - $200K/yr

Remote (United States) Work Model: Remote Industry: AI / vertical SaaS for home services ... The Opportunity Our partner is hiring their first dedicated Customer Success / Account Manager to ...

Fireblocks

VP, Customer Success

New York, NY · On-site +1

... who represent the most important and complex accounts in our portfolio. Given our subscription ... Excellent communication and presentation skills; able to inspire and motivate large, remote, global ...

Papirfly

Customer Success Manager

Morristown, NJ · On-site +1

If you have experience in SaaS customer success or account management and are eager to grow in a ... Location: Based in NY, NJ, or the Chicago area - initially fully remote, with exciting ...

PEX

Customer Success Manager

Manhattan, NY · On-site +1

Customer Success Employment Type: Full Time Location: PEX HQ Description About the Role At PEX, Customer Success isn't just a department - it's the heart of our business. As a Customer Success ...

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Remote Customer Success Representative information

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How much do remote customer success representative jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for remote customer success representative in New York is $26.49, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $27.60 per hour, depending on experience, location, and employer.

What is a remote customer success representative?

A Remote Customer Success Representative is a professional who works from a remote location to help customers get the most value out of a company's products or services. Their main responsibilities include onboarding new clients, answering questions, resolving issues, and proactively ensuring customer satisfaction and retention. They communicate with customers through email, chat, video calls, or phone, acting as a bridge between the customer and the company. By building strong relationships and providing support, they help drive customer loyalty and business growth.

What are the key skills and qualifications needed to thrive as a remote customer success representative?

To thrive as a Remote Customer Success Representative, you need strong communication skills, problem-solving abilities, and experience with customer relationship management (CRM) platforms, often supported by a bachelor's degree or relevant work experience. Familiarity with tools such as Salesforce, Zendesk, and helpdesk software is typically expected in this role. Empathy, patience, and self-motivation are standout soft skills for building rapport with customers and working independently. These skills and qualifications are crucial for ensuring customer satisfaction, retention, and effective support in a remote environment.

What is the difference between Remote Customer Success Representative vs Remote Account Manager?

AspectRemote Customer Success RepresentativeRemote Account Manager
CredentialsCustomer service experience, basic CRM knowledgeCustomer success or sales experience, CRM proficiency
Work EnvironmentRemote, customer support-focusedRemote, client relationship management
Employer & Industry UsageTech, SaaS, e-commerceTech, SaaS, enterprise solutions
Search & Comparison IntentUnderstanding customer support rolesManaging client accounts and renewals

The main difference is that a Remote Customer Success Representative primarily handles customer support and onboarding, focusing on ensuring customer satisfaction. In contrast, a Remote Account Manager manages ongoing client relationships, focusing on retention and upselling. Both roles are remote and common in SaaS and tech industries, but they serve different stages of the customer lifecycle.

What are popular job titles related to Remote Customer Success Representative jobs in New York?

For Remote Customer Success Representative jobs in New York, the most frequently searched job titles are:

What job categories do people searching Remote Customer Success Representative jobs in New York look for?

The top searched job categories for Remote Customer Success Representative jobs in New York are:

What cities in New York are hiring for Remote Customer Success Representative jobs?

Cities in New York with the most Remote Customer Success Representative job openings:

Remote Customer Success Representative jobs near you
Infographic showing various Remote Customer Success Representative job openings in New York as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $55,105 per year, or $26.5 per hour.

Customer Success Representative

Flagler Health

New York, NY • Remote

Full-time

Re-posted 14 days ago

Job description

Flagler Health is building the clinical operating system for modern musculoskeletal care.

We partner with MSK provider groups and specialty clinics to help them grow, operate more efficiently, and deliver better longitudinal care across patient acquisition, clinical workflows, and ongoing patient engagement. Our platform sits at the intersection of care delivery and clinic operations, helping providers capture more value across the full patient lifecycle.

We’ve recently raised our Series B and are entering our next phase of growth.

What You’ll Do:

  • Own the ongoing relationship with assigned healthcare customers, driving adoption and ensuring they realize real value from our platform.

  • Serve as the primary point of contact, acting as the connective tissue between customers and internal teams.

  • Translate customer needs into outcomes, surfacing feedback and advocating as the voice of the customer.

  • Proactively identify risks and opportunities within accounts to support retention and growth.

  • Travel approximately 25% to engage with customers on the ground.

Required Qualifications:

  • 1–3 years of experience in healthtech, or in a healthcare setting working closely with health technology (e.g., athenahealth or similar platforms).

  • Strong understanding of the pace and nuance of healthcare, with a track record of building durable customer relationships.

  • Organized, proactive, and energized by solving customer problems.

  • Clear communicator who takes ownership and thrives in a fast-moving, mission-driven environment.

  • Customer success experience specifically within healthtech is a strong plus.

Work Environment:

  • NYC preferred. Excellent candidates can work remotely.

  • We have video on for our weekly team syncs and pair-coding/tech discussions. Camera is required to be on during meetings.

Our Values:

This is what you can expect of your teammates at Flagler:

  • Owner: We own our work like founders. We don't wait to be asked, and we pick up the problem nobody else has.

  • Builder: We like making things from scratch. We don't need a playbook to start, and we'd rather ship a rough first version than wait on a perfect spec.

  • Fast: We make quick decisions. We favor progress and respect process.

  • Transparent: We communicate directly. We value merit and honesty, and we challenge assumptions, including our own.

  • Curious: We explore new approaches and ask "why" often.