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Remote Customer Success Representative Jobs (NOW HIRING)

ibynd

Customer Success Representative

Englewood, NJ · Remote

The Customer Success Representative sits at the intersection of sales, operations, and product ... Remote At iBynd + SEMSEE, we are committed to upholding the highest standards of employment ...

LGC Group

Customer Success Representative

Milford, MA · On-site +1

$54K/yr

Join LGC as a Customer Success Representative and play a crucial role in our team! This is an ... This role is a remote position and open to candidates within the United States. To perform this job ...

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How much do remote customer success representative jobs pay per hour?

As of May 29, 2026, the average hourly pay for remote customer success representative in the United States is $24.22, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.24 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Customer Success Representative, and why are they important?

To thrive as a Remote Customer Success Representative, you need strong communication skills, problem-solving abilities, and experience with customer relationship management (CRM) platforms, often supported by a bachelor's degree or relevant work experience. Familiarity with tools such as Salesforce, Zendesk, and helpdesk software is typically expected in this role. Empathy, patience, and self-motivation are standout soft skills for building rapport with customers and working independently. These skills and qualifications are crucial for ensuring customer satisfaction, retention, and effective support in a remote environment.

What is a Remote Customer Success Representative?

A Remote Customer Success Representative is a professional who works from a remote location to help customers get the most value out of a company's products or services. Their main responsibilities include onboarding new clients, answering questions, resolving issues, and proactively ensuring customer satisfaction and retention. They communicate with customers through email, chat, video calls, or phone, acting as a bridge between the customer and the company. By building strong relationships and providing support, they help drive customer loyalty and business growth.

What is the difference between Remote Customer Success Representative vs Remote Account Manager?

AspectRemote Customer Success RepresentativeRemote Account Manager
CredentialsCustomer service experience, basic CRM knowledgeCustomer success or sales experience, CRM proficiency
Work EnvironmentRemote, customer support-focusedRemote, client relationship management
Employer & Industry UsageTech, SaaS, e-commerceTech, SaaS, enterprise solutions
Search & Comparison IntentUnderstanding customer support rolesManaging client accounts and renewals

The main difference is that a Remote Customer Success Representative primarily handles customer support and onboarding, focusing on ensuring customer satisfaction. In contrast, a Remote Account Manager manages ongoing client relationships, focusing on retention and upselling. Both roles are remote and common in SaaS and tech industries, but they serve different stages of the customer lifecycle.

More about Remote Customer Success Representative jobs
What cities are hiring for Remote Customer Success Representative jobs? Cities with the most Remote Customer Success Representative job openings:
What are the most commonly searched types of Customer Success Representative jobs? The most popular types of Customer Success Representative jobs are:
What states have the most Remote Customer Success Representative jobs? States with the most job openings for Remote Customer Success Representative jobs include:
What job categories do people searching Remote Customer Success Representative jobs look for? The top searched job categories for Remote Customer Success Representative jobs are:
Remote Customer Success Representative jobs near you
Infographic showing various Remote Customer Success Representative job openings in the United States as of May 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 72% Physical, 2% Hybrid, and 26% Remote job distribution, with an average salary of $50,369 per year, or $24.2 per hour.
Customer Success Representative

Customer Success Representative

ArcLight Consulting

Manhattan, NY • Remote

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

ArcLight Consulting, an Addison Group Company, seeks a highly motivated and talented Customer Success Representative looking to expand their career with a growing dynamic consulting company. The role will focus on helping our clients complete System Administration of their Oracle HCM or ERP Cloud applications. Perform the documented procedures necessary for effective and efficient operations for our customers Oracle footprint Provide Upgrade Support, Advanced System Monitoring, and Daily Operational Assistance Complete light triage and ticket tracking for our customers as necessary Ensure all system administration tasks for the customer are handled within active shift Navigate required systems to log appropriate My Oracle Support service requests Execute Test Strategy and analyst test results Maintain documentation of test results Respond quickly to customer requests for escalations React to system or process issues by contacting responsible technical contacts or reporting problem to Service Delivery Manager Apply and maintain quality standards of Customer Success Product Offering Skills & Requirements Excellent interpersonal, communication and presentation skills Self-motivated and able to plan work effort and manage priorities Ability to effectively work in a remote model with clients and peers Associate degree in Computer Science, Business or equivalent Can be based anywhere in the US Minimal travel may be required as per need basis #J-18808-Ljbffr

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