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Remote Customer Success Representative Jobs (NOW HIRING)

SmartEtailing

Client Success Representative I

The Client Success Representative I plays a key part in ensuring customer satisfaction by providing ... This position has no direct reports and is a remote position. JOB FUNCTIONS: * Customer Support

Superpower-Inc

Member Success Representative

Member Success Representative Superpower is looking to bring on a Member Success Representative to ... Qualifications * 2+ years of customer support experience in a fast-paced, high-touch environment.

Jobgether

Customer Success Manager (Southeast)

Customer Success Manager (Southeast) This is a remote customer success leadership opportunity focused on helping electric utility customers achieve measurable value from an AI-powered technology ...

Dutch Lighting Innovations

Customer Success Manager

Customer Success Manager Marsello helps over 2,000 brands around the world build stronger customer ... A track record of delivering great remote customer experiences and reducing churn * Comfort using ...

SBH Health System

CUSTOMER SUCCESS PARTNER

Customer Success Partner At SBH, our purpose is to inspire a more colorful, confident, and ... Remote Ideal candidate must reside in: Minneapolis, Minnesota (MN) or either Cleveland or ...

SBH Health System

CUSTOMER SUCCESS PARTNER

Customer Success Partner At SBH, our purpose is to inspire a more colorful, confident, and ... Remote Ideal candidate must reside in: Minneapolis, Minnesota (MN) or either Cleveland or ...

Sally Beauty

CUSTOMER SUCCESS PARTNER

Minneapolis, MN · Remote

Customer Success Partner About Sally Beauty Holdings, Inc. At SBH, our purpose is to inspire a more ... Remote Ideal candidate must reside in: Minneapolis, Minnesota (MN) or either Cleveland or ...

CosmoProf

CUSTOMER SUCCESS PARTNER

Minneapolis, MN · Remote

Customer Success Partner About Sally Beauty Holdings, Inc. At SBH, our purpose is to inspire a more ... Remote Ideal candidate must reside in: Minneapolis, Minnesota (MN) or either Cleveland or ...

SBH Health System

CUSTOMER SUCCESS PARTNER

Customer Success Partner At SBH, our purpose is to inspire a more colorful, confident, and ... Remote Ideal candidate must reside in: Minneapolis, Minnesota (MN) or either Cleveland or ...

WOW Remote Teams

Senior Customer Success Manager

Customer Success Manager This is a remote position. Our client is looking for a Customer Success ... Represent the customer perspective in strategic discussions and operational decisions Requirements ...

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Remote Customer Success Representative information

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How much do remote customer success representative jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for remote customer success representative in the United States is $24.22, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.24 per hour, depending on experience, location, and employer.

What is a remote customer success representative?

A Remote Customer Success Representative is a professional who works from a remote location to help customers get the most value out of a company's products or services. Their main responsibilities include onboarding new clients, answering questions, resolving issues, and proactively ensuring customer satisfaction and retention. They communicate with customers through email, chat, video calls, or phone, acting as a bridge between the customer and the company. By building strong relationships and providing support, they help drive customer loyalty and business growth.

What are the key skills and qualifications needed to thrive as a remote customer success representative?

To thrive as a Remote Customer Success Representative, you need strong communication skills, problem-solving abilities, and experience with customer relationship management (CRM) platforms, often supported by a bachelor's degree or relevant work experience. Familiarity with tools such as Salesforce, Zendesk, and helpdesk software is typically expected in this role. Empathy, patience, and self-motivation are standout soft skills for building rapport with customers and working independently. These skills and qualifications are crucial for ensuring customer satisfaction, retention, and effective support in a remote environment.

What is the difference between Remote Customer Success Representative vs Remote Account Manager?

AspectRemote Customer Success RepresentativeRemote Account Manager
CredentialsCustomer service experience, basic CRM knowledgeCustomer success or sales experience, CRM proficiency
Work EnvironmentRemote, customer support-focusedRemote, client relationship management
Employer & Industry UsageTech, SaaS, e-commerceTech, SaaS, enterprise solutions
Search & Comparison IntentUnderstanding customer support rolesManaging client accounts and renewals

The main difference is that a Remote Customer Success Representative primarily handles customer support and onboarding, focusing on ensuring customer satisfaction. In contrast, a Remote Account Manager manages ongoing client relationships, focusing on retention and upselling. Both roles are remote and common in SaaS and tech industries, but they serve different stages of the customer lifecycle.

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What cities are hiring for Remote Customer Success Representative jobs?

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What are the most commonly searched types of Customer Success Representative jobs?

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What states have the most Remote Customer Success Representative jobs?

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Remote Customer Success Representative jobs near you
Infographic showing various Remote Customer Success Representative job openings in the United States as of September 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $50,369 per year, or $24.2 per hour.

Client Success Representative I

Remote

Quality Bicycle Products
Sporting Product Manufacturing • 501 - 1,000 employees
Learn more about Quality Bicycle Productsexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 2 days ago

Quality Bicycle Products rating

9.0

Company rating: 9.0 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

The preferred candidate will reside and work remotely in CO, MN, NV, or PA.
ABOUT WORKSTAND:
Workstand provides commerce software, marketing services, and data solutions to help independent bicycle retailers and suppliers achieve profitable growth. Workstand isn't your typical software company or your typical bike industry company. We are a privately owned small business serving an important niche, striving for mutual success and sustainability for every retailer and supplier in the cycling industry.
Workstand has been voted one of Outside Magazine's Best Places to Work for six years. We offer fully remote work with an engaging culture, compelling work, and strategic clarity. All clients are in the bicycle industry, so work days are fun and interesting. We support one another and achieve our goals as a team. Each person, at every level, has an impact.
Total Rewards and Perks include; fully remote work environment, flexible scheduling, comprehensive medical, dental, and vision packages for employees and eligible family members, 401(k) plan, paid volunteering, paid professional development, and discounts on products, bikes, and gear. We offer an accrued PTO program of 14 days in your first year as well as sick time and ten paid holidays. Employees are eligible for bonuses.
JOB PURPOSE:
The Client Success Representative I plays a key part in ensuring customer satisfaction by providing assistance and responding to technical software questions, client concerns, and software enhancement suggestions. Clients of this position are generally specialty retailers, but also include brands, suppliers and other industry partners.
The hiring range for this role is $20.37 to $24.44.
REPORTING STRUCTURE:
This position reports to the Technical Support Manager. This position has no direct reports and is a remote position.
JOB FUNCTIONS:
  • Customer Support

    • Respond to customer inquiries promptly and professionally via email, phone, or live chat
    • Collaborate with fellow CS Reps to escalate and resolve complex problems

  • Product Knowledge

    • Develop a deep understanding of Workstands software platform, the role of digital marketing, ecommerce, and in-store sales in their businesses
    • Proactively suggest improvements in website design and site configuration to maximize customer success

  • Communication

    • Clearly and effectively communicate technical information to "non-technical users"
    • Provide software-related information and documentation to customers when appropriate

  • Documentation

    • Maintain detailed records of customer interactions and resolutions in our CRM
    • Continuously update and maintain internal and external documentation for all aspects of our software and processes

This is not a comprehensive list of possible responsibilities, tasks and duties. There are a variety of other duties that will need to be completed on an as needed basis.
QUALIFICATIONS:
  • Customer service experience preferred
  • Specialty retail and/or bicycling industry preferred
  • Strong communication skills, both written and verbal
  • Excellent organizational skills and attention to detail
  • Basic understanding of Google Suites, Google Merchant Center, Google Shopping preferred
  • Willingness to take initiative and work effectively without close supervision
  • Adaptable and flexible with change.

Limited domestic travel may be a requirement.
We seek talent from all backgrounds to join our teams, and we encourage our employees to bring their authentic and best selves to work. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
Workstand approaches pay in an ethical and transparent way. Pay ranges are assigned to a job based on market data from 3rd party salary benchmark data as well as balancing internal equity of other roles with similar levels of responsibility. Individual pay within the range can vary for several reasons including, but not limited to, skills, abilities, experience, tenure, performance, and available budget.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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