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Remote Customer Success Representative Jobs (NOW HIRING)

About the Role As a Customer Support & Success Representative, you'll be a front-line champion for ... Remote (U.S.-based) considered; San Francisco Bay Area candidates welcome Travel: Not required ...

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Customer Success Manager

$2.8K - $4.0K/wk

Customer Success Representative Are you passionate about helping people? Do you want to be the one who quickly onboards customers and then takes them to the next level? Are you commercial and goal ...

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Remote Customer Success Representative information

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How much do remote customer success representative jobs pay per hour?

As of Jun 24, 2026, the average hourly pay for remote customer success representative in the United States is $24.22, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.24 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Customer Success Representative, and why are they important?

To thrive as a Remote Customer Success Representative, you need strong communication skills, problem-solving abilities, and experience with customer relationship management (CRM) platforms, often supported by a bachelor's degree or relevant work experience. Familiarity with tools such as Salesforce, Zendesk, and helpdesk software is typically expected in this role. Empathy, patience, and self-motivation are standout soft skills for building rapport with customers and working independently. These skills and qualifications are crucial for ensuring customer satisfaction, retention, and effective support in a remote environment.

What is a Remote Customer Success Representative?

A Remote Customer Success Representative is a professional who works from a remote location to help customers get the most value out of a company's products or services. Their main responsibilities include onboarding new clients, answering questions, resolving issues, and proactively ensuring customer satisfaction and retention. They communicate with customers through email, chat, video calls, or phone, acting as a bridge between the customer and the company. By building strong relationships and providing support, they help drive customer loyalty and business growth.

What is the difference between Remote Customer Success Representative vs Remote Account Manager?

AspectRemote Customer Success RepresentativeRemote Account Manager
CredentialsCustomer service experience, basic CRM knowledgeCustomer success or sales experience, CRM proficiency
Work EnvironmentRemote, customer support-focusedRemote, client relationship management
Employer & Industry UsageTech, SaaS, e-commerceTech, SaaS, enterprise solutions
Search & Comparison IntentUnderstanding customer support rolesManaging client accounts and renewals

The main difference is that a Remote Customer Success Representative primarily handles customer support and onboarding, focusing on ensuring customer satisfaction. In contrast, a Remote Account Manager manages ongoing client relationships, focusing on retention and upselling. Both roles are remote and common in SaaS and tech industries, but they serve different stages of the customer lifecycle.

More about Remote Customer Success Representative jobs
What cities are hiring for Remote Customer Success Representative jobs? Cities with the most Remote Customer Success Representative job openings:
What are the most commonly searched types of Customer Success Representative jobs? The most popular types of Customer Success Representative jobs are:
What states have the most Remote Customer Success Representative jobs? States with the most job openings for Remote Customer Success Representative jobs include:
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Posted 2 days ago


Job description

Join Our Team

Creating a successful software company starts by building the right team. We're always looking to connect with people who want to do the best work of their lives—alongside smart, supportive teammates who build great things.

About the Role

As a Customer Support & Success Representative, you'll be a front-line champion for our clients—helping them get answers quickly, resolve issues confidently, and get more value from the WUWTA platform. This is a non-technical role: you don't need to code or configure complex systems, but you do need to be comfortable working in a SaaS product, following playbooks, and communicating clearly with healthcare professionals.

You'll support clients primarily through Zendesk/ZOHO (email/tickets) and via phone/Zoom. Your work will directly impact customer satisfaction, retention, and the success of our healthcare customers.

Location: Remote (U.S.-based) considered; San Francisco Bay Area candidates welcome Travel: Not required; occasional travel may be possible but is not occurring currently

What You'll Do (Responsibilities) Client Support (Primary)
  • Provide friendly, accurate, and timely support through Zendesk/Zoho and other channels (email/phone/Zoom).
  • Troubleshoot common "how do I…?" questions and basic issues using internal guides and checklists.
  • Guide customers through platform usage, best practices, and next steps.
  • Identify patterns (recurring questions, friction points) and surface them to the team with clear examples.
Customer Success (Adoption + Outcomes)
  • Proactively follow up with customers who show low usage or may need coaching.
  • Help clients improve outcomes such as patient responses, campaign performance, and review generation through simple recommendations and enablement.
  • Assist with basic onboarding reinforcement: confirming setup details are understood, scheduling refresher trainings, and ensuring early wins.
Internal Coordination + Escalations
  • Triage and escalate technical/product issues to Product, or Engineering with complete, well-documented ticket details (steps tried, screenshots, customer impact, urgency).
  • Communicate updates to customers clearly and calmly, setting expectations and timelines.
  • Maintain accurate ticket notes and customer context so anyone can pick up the thread.
Documentation + Process Improvement
  • Contribute to and improve internal knowledge base articles, macros, and standard operating procedures.
  • Help refine support workflows so the team can scale (tagging, routing, templates, and FAQs).
  • Participate in continuous learning about new features, healthcare communication best practices, and customer needs.
What Success Looks Like
  • Customers feel supported, respected, and confident after interacting with you.
  • Tickets are handled efficiently with strong documentation and thoughtful triage.
  • Customers adopt key features and see measurable value (usage improvements, better engagement, more reviews).
  • Your insights help reduce repeat issues and improve product experience.
Your Experience & Skills (Required)
  • 1–3+ years in customer support, customer success, account coordination, or client services (SaaS experience is a plus, Experience in healthcare a plus).
  • Excellent written communication (you can explain steps clearly and professionally).
  • Strong listening, empathy, and de-escalation skills—especially with busy healthcare teams.
  • Organized and reliable: can manage multiple tickets/tasks and follow up proactively.
  • Comfortable learning tools and workflows (Zendesk, CRM, basic reporting dashboards, Google/Microsoft Office).
  • Self-starter mindset with good judgment and a positive, solutions-oriented attitude.
  • High discretion with sensitive information; comfort working in a healthcare-adjacent environment.
Nice to Have
  • Experience supporting healthcare, dental, or medical practices (or similarly high-touch service industries).
  • Familiarity with Zendesk, Salesforce (or similar CRM), or project/task tools (Wrike, Asana, etc.).
  • Experience with review/reputation tools, patient engagement platforms, or messaging automation.
  • Comfort presenting short trainings or walkthroughs on Zoom.
Work Style & Traits We Value
  • Calm under pressure; you don't get rattled by urgency.
  • Detail-oriented; you catch the small things that prevent big problems.
  • Friendly and professional; you represent Quantum's brand in every interaction.
  • Collaborative; you partner well with Implementation, Product, and Leadership.
What We Offer
  • Friendly, supportive, and adventurous environment with engaged colleagues
  • Casual, comfortable, professional work culture
  • Comprehensive, benefits package
  • Diverse, inclusive workplace where we learn from each other
  • Equal opportunity employer and a great place to work