Customer Success is crucial for building strong customer relationships. We're looking for someone tech-savvy to ensure our clients have a great experience. Responsibilities and Duties * Develop and ...
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Customer Success is crucial for building strong customer relationships. We're looking for someone tech-savvy to ensure our clients have a great experience. Responsibilities and Duties * Develop and ...
Remote Customer Service Representative (Connecticut Residents Only)
Hartford, CT · Remote
$18 - $19.50/hr
Remote Customer Service Representative Remote | Connecticut Residents Only Pay: $18.00-$19.50 per ... At Expivia Interaction Marketing Group, our people are the heart of our success. We're committed to ...
Remote Customer Service Representative (Connecticut Residents Only)
Hartford, CT · Remote
$18 - $19.50/hr
Remote Customer Service Representative Remote | Connecticut Residents Only Pay: $18.00-$19.50 per ... At Expivia Interaction Marketing Group, our people are the heart of our success. We're committed to ...
Remote Customer Service Representative (Connecticut Residents Only)
Hartford, CT · On-site +1
$18 - $19.50/hr
Remote Customer Service Representative Remote | Connecticut Residents Only Pay: $18.00-$19.50 per ... At Expivia Interaction Marketing Group, our people are the heart of our success. We're committed to ...
Remote Customer Service Representative (Connecticut Residents Only)
Hartford, CT · On-site +1
$18 - $19.50/hr
Remote Customer Service Representative Remote | Connecticut Residents Only Pay: $18.00-$19.50 per ... At Expivia Interaction Marketing Group, our people are the heart of our success. We're committed to ...
Senior Customer Success Manager This role has been designated as 'Remote/Teleworker', which means ... Our goal is to be one global team that is representative of our customers, in an inclusive ...
Senior Customer Success Manager This role has been designated as 'Remote/Teleworker', which means ... Our goal is to be one global team that is representative of our customers, in an inclusive ...
Senior Customer Success Manager This role has been designated as 'Remote/Teleworker', which means ... Our goal is to be one global team that is representative of our customers, in an inclusive ...
Senior Customer Success Manager This role has been designated as 'Remote/Teleworker', which means ... Our goal is to be one global team that is representative of our customers, in an inclusive ...
Senior Customer Success Manager This role has been designated as 'Remote/Teleworker', which means ... Our goal is to be one global team that is representative of our customers, in an inclusive ...
Senior Customer Success Manager This role has been designated as 'Remote/Teleworker', which means ... Our goal is to be one global team that is representative of our customers, in an inclusive ...
The Customer Success Manager IV is responsible for owning customer outcomes and value realization across a portfolio of enterprise customers, while acting as a quarterback across Sales, Delivery ...
The Customer Success Manager IV is responsible for owning customer outcomes and value realization across a portfolio of enterprise customers, while acting as a quarterback across Sales, Delivery ...
The Customer Success Manager III is responsible for managing a portfolio of customers and helping them achieve successful adoption of RapidScale solutions while delivering an exceptional customer ...
The Customer Success Manager III is responsible for managing a portfolio of customers and helping them achieve successful adoption of RapidScale solutions while delivering an exceptional customer ...
$21/hr
The Customer Success Intern supports the Customer Success team by providing excellent service ... This internship is primarily a remote opportunity. However, if you are located near one of our ...
$21/hr
The Customer Success Intern supports the Customer Success team by providing excellent service ... This internship is primarily a remote opportunity. However, if you are located near one of our ...
$21/hr
The Customer Success Intern supports the Customer Success team by providing excellent service ... This internship is primarily a remote opportunity. However, if you are located near one of our ...
$21/hr
The Customer Success Intern supports the Customer Success team by providing excellent service ... This internship is primarily a remote opportunity. However, if you are located near one of our ...
$21/hr
The Customer Success Intern supports the Customer Success team by providing excellent service ... This internship is primarily a remote opportunity. However, if you are located near one of our ...
$21/hr
The Customer Success Intern supports the Customer Success team by providing excellent service ... This internship is primarily a remote opportunity. However, if you are located near one of our ...
Spring 2027 Intern - Customer Success
Hamden, CT · On-site +1
$21/hr
The Customer Success Intern supports the Customer Success team by providing excellent service ... This internship is primarily a remote opportunity. However, if you are located near one of our ...
Spring 2027 Intern - Customer Success
Hamden, CT · On-site +1
$21/hr
The Customer Success Intern supports the Customer Success team by providing excellent service ... This internship is primarily a remote opportunity. However, if you are located near one of our ...
Spring 2027 Intern - Customer Success
Stamford, CT · On-site +1
$21/hr
The Customer Success Intern supports the Customer Success team by providing excellent service ... This internship is primarily a remote opportunity. However, if you are located near one of our ...
Spring 2027 Intern - Customer Success
Stamford, CT · On-site +1
$21/hr
The Customer Success Intern supports the Customer Success team by providing excellent service ... This internship is primarily a remote opportunity. However, if you are located near one of our ...
Spring 2027 Intern - Customer Success
New Haven, CT · On-site +1
$21/hr
The Customer Success Intern supports the Customer Success team by providing excellent service ... This internship is primarily a remote opportunity. However, if you are located near one of our ...
Spring 2027 Intern - Customer Success
New Haven, CT · On-site +1
$21/hr
The Customer Success Intern supports the Customer Success team by providing excellent service ... This internship is primarily a remote opportunity. However, if you are located near one of our ...
Spring 2027 Intern - Customer Success
Norwalk, CT · On-site +1
$21/hr
The Customer Success Intern supports the Customer Success team by providing excellent service ... This internship is primarily a remote opportunity. However, if you are located near one of our ...
Spring 2027 Intern - Customer Success
Norwalk, CT · On-site +1
$21/hr
The Customer Success Intern supports the Customer Success team by providing excellent service ... This internship is primarily a remote opportunity. However, if you are located near one of our ...
$21/hr
The Customer Success Intern supports the Customer Success team by providing excellent service ... This internship is primarily a remote opportunity. However, if you are located near one of our ...
$21/hr
The Customer Success Intern supports the Customer Success team by providing excellent service ... This internship is primarily a remote opportunity. However, if you are located near one of our ...
$21/hr
The Customer Success Intern supports the Customer Success team by providing excellent service ... This internship is primarily a remote opportunity. However, if you are located near one of our ...
$21/hr
The Customer Success Intern supports the Customer Success team by providing excellent service ... This internship is primarily a remote opportunity. However, if you are located near one of our ...
$21/hr
The Customer Success Intern supports the Customer Success team by providing excellent service ... This internship is primarily a remote opportunity. However, if you are located near one of our ...
$21/hr
The Customer Success Intern supports the Customer Success team by providing excellent service ... This internship is primarily a remote opportunity. However, if you are located near one of our ...
Spring 2027 Intern - Customer Success
Danbury, CT · On-site +1
$21/hr
The Customer Success Intern supports the Customer Success team by providing excellent service ... This internship is primarily a remote opportunity. However, if you are located near one of our ...
Spring 2027 Intern - Customer Success
Danbury, CT · On-site +1
$21/hr
The Customer Success Intern supports the Customer Success team by providing excellent service ... This internship is primarily a remote opportunity. However, if you are located near one of our ...
Spring 2027 Intern - Customer Success
Bridgeport, CT · On-site +1
$21/hr
The Customer Success Intern supports the Customer Success team by providing excellent service ... This internship is primarily a remote opportunity. However, if you are located near one of our ...
Spring 2027 Intern - Customer Success
Bridgeport, CT · On-site +1
$21/hr
The Customer Success Intern supports the Customer Success team by providing excellent service ... This internship is primarily a remote opportunity. However, if you are located near one of our ...
Remote Customer Success Representative information
What is a remote customer success representative?
A Remote Customer Success Representative is a professional who works from a remote location to help customers get the most value out of a company's products or services. Their main responsibilities include onboarding new clients, answering questions, resolving issues, and proactively ensuring customer satisfaction and retention. They communicate with customers through email, chat, video calls, or phone, acting as a bridge between the customer and the company. By building strong relationships and providing support, they help drive customer loyalty and business growth.
What are the key skills and qualifications needed to thrive as a remote customer success representative?
To thrive as a Remote Customer Success Representative, you need strong communication skills, problem-solving abilities, and experience with customer relationship management (CRM) platforms, often supported by a bachelor's degree or relevant work experience. Familiarity with tools such as Salesforce, Zendesk, and helpdesk software is typically expected in this role. Empathy, patience, and self-motivation are standout soft skills for building rapport with customers and working independently. These skills and qualifications are crucial for ensuring customer satisfaction, retention, and effective support in a remote environment.
What is the difference between Remote Customer Success Representative vs Remote Account Manager?
| Aspect | Remote Customer Success Representative | Remote Account Manager |
|---|---|---|
| Credentials | Customer service experience, basic CRM knowledge | Customer success or sales experience, CRM proficiency |
| Work Environment | Remote, customer support-focused | Remote, client relationship management |
| Employer & Industry Usage | Tech, SaaS, e-commerce | Tech, SaaS, enterprise solutions |
| Search & Comparison Intent | Understanding customer support roles | Managing client accounts and renewals |
The main difference is that a Remote Customer Success Representative primarily handles customer support and onboarding, focusing on ensuring customer satisfaction. In contrast, a Remote Account Manager manages ongoing client relationships, focusing on retention and upselling. Both roles are remote and common in SaaS and tech industries, but they serve different stages of the customer lifecycle.
What are popular job titles related to Remote Customer Success Representative jobs in Connecticut?
For Remote Customer Success Representative jobs in Connecticut, the most frequently searched job titles are:
What job categories do people searching Remote Customer Success Representative jobs in Connecticut look for?
The top searched job categories for Remote Customer Success Representative jobs in Connecticut are:
- Remote Customer Service Team Lead
- Overnight Remote Customer Success
- Telecommute Junior Customer Success Manager
- Assistant Remote Disney Customer Service
- Work From Home Remote Customer Success
- Qvc Remote Customer Service
- Remote Customer Service Volunteer
- Flexible Customer Success Manager Remote
- Temporary Remote Customer Service Manager
- Remote Online Printing
What cities in Connecticut are hiring for Remote Customer Success Representative jobs?
Cities in Connecticut with the most Remote Customer Success Representative job openings:
Full-time
Re-posted 27 days ago
Job description
Customer Success is crucial for building strong customer relationships. We're looking for someone tech-savvy to ensure our clients have a great experience.
Responsibilities and Duties
- Develop and nurture relationships with selected accounts for successful campaigns.
- Be a trusted advisor and expert in our DemandFactor offerings.
- Work with internal experts to deliver excellent campaign leads and ensure clients are happy.
- Collaborate with the Sales team from proposal to delivery, addressing options and integrations.
- Manage account documentation, including reports and recommendations.
- Handle post-sale account management, fostering growth through great customer service.
Qualifications
- Excellent written and verbal communication skills with a strong connection to customer success.
- Minimum two years of account management or customer service experience preferred.
- Highly organized and detail-oriented, able to handle over 30 clients effectively.
- Ability to thrive collaboratively in a team and independently with minimal supervision.
- Strong problem-solving skills, with the ability to engage and interact with internal teams.
- Logical thinking to diagnose and resolve issues, recognizing when escalation is needed.
- Comfortable learning various software, from MS Office (Excel) to CRM systems.
- Time Management and Effective Prioritization skills to ensure efficient handling of tasks and responsibilities in a dynamic work environment