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Customer Success Representative Jobs (NOW HIRING)

VIVA USA INC

Customer Success Representative

Alamo, TN · On-site

$27.14 - $32.14/hr

The Customer Success Representative is expected to provide internal and external communications clearly and effectively with the overall goal to increase customer satisfaction levels and ultimately ...

Zmana

Customer Success Representative

Honolulu, HI · On-site

Customer Success Representative Z MANA Smart Security - Honolulu, HI We: Z MANA is changing the Security and Smart automation market for the people of Hawaii. We are looking for someone to join us on ...

Astranis

Customer Success Representative

San Francisco, CA · On-site

$70K - $125K/yr

Customer Success Representative Astranis builds advanced satellites for high orbits, expanding humanity's reach into the solar system. Today, Astranis satellites provide dedicated, secure networks to ...

CMU

Customer Success Rep

Honolulu, HI · On-site

As a Customer Success Representative, your skills and dedication will help us strengthen customer relationships, expand sales opportunities, and uphold our reputation as Hawaii's trusted seafood ...

AboutTime

Customer Success Representative

Payson, UT · On-site

What are the key priorities of a Client Success Representative A WorkMax Client Success Representative corresponds with existing customers, proactively reaches out to customers that could be at risk ...

Greiner AG

Customer Success Representative

Monroe, IA · On-site

Handle customer questions and route more complex issues to the Customer Success Rep II, Customer Success KAM Rep or Customer Success Manager as needed Order Processing & Data Entry * Enter customer ...

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How much do customer success representative jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for customer success representative in the United States is $24.22, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.24 per hour, depending on experience, location, and employer.

How does a Customer Success Representative typically collaborate with other departments to resolve client issues?

Customer Success Representatives often work closely with teams such as Sales, Product, and Support to address client needs and ensure a smooth user experience. When a customer encounters a challenge, the representative may coordinate with the Support team for technical troubleshooting or escalate product feedback to the Product team for improvements. Regular cross-departmental meetings and clear communication channels are common, helping to resolve issues efficiently and keep clients satisfied. This collaborative environment is key to delivering consistent, high-quality service and building long-term customer relationships.

What are the key skills and qualifications needed to thrive as a Customer Success Representative, and why are they important?

To thrive as a Customer Success Representative, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree or relevant experience. Familiarity with CRM software like Salesforce or Zendesk and basic data analysis skills are commonly required. Exceptional interpersonal skills, empathy, and proactive engagement set top performers apart in this role. These skills are vital for building lasting customer relationships, ensuring satisfaction, and driving customer retention and growth.

What Is a Customer Success Representative?

A customer success representative is part of the sales or customer service team at a company. As a customer success representative, it is your job to improve customer retention and increase upsells or referrals by ensuring customer satisfaction. Your duties include responding to customer inquiries, managing customer accounts, and resolving issues with the help of upper management. This career requires a thorough understanding of your company’s business model and products as well as the customers they typically attract. Additional qualifications are customer service experience and strong communication skills. Some employers prefer candidates with at least a bachelor’s degree in a relevant field.

What is the difference between Customer Success Representative vs Customer Support Specialist?

AspectCustomer Success RepresentativeCustomer Support Specialist
Primary FocusProactively ensures customer satisfaction and retentionReactively resolves customer issues and inquiries
Work EnvironmentOngoing relationship management, account reviewsHandling support tickets, troubleshooting
Required SkillsCommunication, relationship-building, product knowledgeTechnical troubleshooting, problem-solving
Industry UsageCommon in SaaS, tech, and subscription servicesWidespread across various industries including tech and retail

While both roles involve customer interaction, Customer Success Representatives focus on proactive engagement to foster long-term relationships, whereas Customer Support Specialists primarily address immediate technical issues. Understanding these differences helps organizations assign the right roles to improve customer satisfaction and retention.

What are Customer Success Representatives?

Customer Success Representatives are professionals who work to ensure that customers have a positive experience with a company's products or services. Their role involves onboarding new clients, addressing customer concerns, and helping clients achieve their desired outcomes. They often serve as the main point of contact for customers, proactively identifying issues, providing solutions, and fostering long-term relationships to drive retention and satisfaction. Customer Success Representatives also gather feedback to help improve products and services.
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Customer Success Representative jobs near you
Infographic showing various Customer Success Representative job openings in the United States as of May 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 75% In-person, and 25% Remote job distribution, with an average salary of $50,369 per year, or $24.2 per hour.
Customer Success Representative

Customer Success Representative

VIVA USA INC

Alamo, TN • On-site

$27.14 - $32.14/hr

Contractor

Posted 28 days ago

Job description

Job Description
The Customer Success Representative is expected to provide internal and external communications clearly and effectively with the overall goal to increase customer satisfaction levels and ultimately the overall NPS score. The Customer Success Representative is the voice of the customer within the facility and is part of the North American Hub's Marketing & Sales organization. The Customer Success Representative's goals and initiatives are driven by impacting new business by offering a world class customer experience.
Typical duties/responsibilities for The Customer Success Representative may include, but are not limited to, the following:
Process new orders and drive "clean order" initiative from Customer Success into manufacturing and strive towards an overall reduction of order entry throughput time.
Promote collaboration with engineering to meet customers' expectations by providing a complete drawing package with an emphasis on quality and on time submittal.
Process change orders and develop positive internal relationships with Operations, Quality, Supply Chain, Engineering and Production Planning to manage post order changes.
Support the manufacturing facility's efforts to maximize revenue on a monthly, quarterly and yearly basis by driving down units on shipping hold. Attend the revenue meeting and manage customers' orders to reduce units built in manufacturing that are unable to ship for reasons M&S can influence, such as obtaining ship to addresses, points of contacts or working with finance to release credit holds.
Manage return authorizations, customer concessions, milestone billing and overdue invoices.
Embrace and implement lean manufacturing methodologies to drive continuous improvement within Customer Success. Review processes and procedures as part of standard work. Conduct Root Cause Countermeasures, Rapid Problem Solving events and develop lessons learned.
Effectively communicate customer's shipping schedules and resolve potential delays. Implement and monitor the design freeze schedule.
Actively participate and attend daily meetings. Appropriately escalate issues for resolution where applicable.
Required Qualifications:
Bachelor's degree in the Engineering or Business fields of study or equivalent work experience may be considered.
Preferred Qualifications:
Experience with Microsoft Office and SAP beneficial.
Knowledge of general accounting principles.
Strong organizational skills and a basic understanding of project management elements are preferred.
Aptitude for basic technical specifications and strong problem-solving skills.
Notes:
100% Onsite
Monday - Friday (standard business hours)
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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