Customer Success Advocate
Atlanta, GA · On-site
Customer Success Advocate Responsibilities: • Google Contacts Onboarding & Support: o Assist new customer contacts at Google with onboarding processes, including portal setup and initial training ...
Customer Success Advocate
Atlanta, GA · On-site
Customer Success Advocate Responsibilities: • Google Contacts Onboarding & Support: o Assist new customer contacts at Google with onboarding processes, including portal setup and initial training ...
Within this organization, Customer Success Advocates focus on our most critical and complex customers, acting as trusted advisors who align Motorola Solutions' capabilities with each customer ...
Within this organization, Customer Success Advocates focus on our most critical and complex customers, acting as trusted advisors who align Motorola Solutions' capabilities with each customer ...
Within this organization, Customer Success Advocates focus on our most critical and complex customers, acting as trusted advisors who align Motorola Solutions' capabilities with each customer ...
Within this organization, Customer Success Advocates focus on our most critical and complex customers, acting as trusted advisors who align Motorola Solutions' capabilities with each customer ...
As a Customer Success Advocate, you will manage a portfolio of customers within an assigned region, working under the guidance of the Senior Manager, Regional Customer Success. You will engage end ...
As a Customer Success Advocate, you will manage a portfolio of customers within an assigned region, working under the guidance of the Senior Manager, Regional Customer Success. You will engage end ...
Customer Success Advocate
Knightdale, NC · On-site
CE HQ currently has an exciting Customer Success Advocate opportunity Company Website : www.carrierenterprise.com Introduction: Carrier Enterprise (CE) is a national distributor of residential and ...
Customer Success Advocate
Knightdale, NC · On-site
CE HQ currently has an exciting Customer Success Advocate opportunity Company Website : www.carrierenterprise.com Introduction: Carrier Enterprise (CE) is a national distributor of residential and ...
Customer Success Advocate
Knightdale, NC · On-site
CE HQ currently has an exciting Customer Success Advocate opportunity Company Website : www.carrierenterprise.com Introduction: Carrier Enterprise (CE) is a national distributor of residential and ...
Customer Success Advocate
Knightdale, NC · On-site
CE HQ currently has an exciting Customer Success Advocate opportunity Company Website : www.carrierenterprise.com Introduction: Carrier Enterprise (CE) is a national distributor of residential and ...
Customer Success Advocate
Knightdale, NC · On-site
CE HQ currently has an exciting Customer Success Advocate opportunity Company Website : www.carrierenterprise.com Introduction: Carrier Enterprise (CE) is a national distributor of residential and ...
Customer Success Advocate
Knightdale, NC · On-site
CE HQ currently has an exciting Customer Success Advocate opportunity Company Website : www.carrierenterprise.com Introduction: Carrier Enterprise (CE) is a national distributor of residential and ...
Senior Customer Success Advocate At Entrust, we're shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we ...
Senior Customer Success Advocate At Entrust, we're shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we ...
The Senior Customer Success Advocate plays a handson role in helping customers successfully adopt Entrust's Digital Security Solutions, spanning both security software and hardwarebacked technologies.
The Senior Customer Success Advocate plays a handson role in helping customers successfully adopt Entrust's Digital Security Solutions, spanning both security software and hardwarebacked technologies.
Customer Success Advocate
Knightdale, NC · On-site
Customer Success Advocate Carrier Enterprise (CE) is a national distributor of residential and light commercial Heating, Ventilation and Air Conditioning (HVAC) products, parts and supplies through ...
Customer Success Advocate
Knightdale, NC · On-site
Customer Success Advocate Carrier Enterprise (CE) is a national distributor of residential and light commercial Heating, Ventilation and Air Conditioning (HVAC) products, parts and supplies through ...
The Client Service Advocate serves as a primary point of contact for ClearStar's retail clients ... What Success Looks Like in 6 Months • Client cases are being resolved accurately and promptly ...
The Client Service Advocate serves as a primary point of contact for ClearStar's retail clients ... What Success Looks Like in 6 Months • Client cases are being resolved accurately and promptly ...
The Client Service Advocate serves as a primary point of contact for ClearStar's retail clients ... What Success Looks Like in 6 Months • Client cases are being resolved accurately and promptly ...
The Client Service Advocate serves as a primary point of contact for ClearStar's retail clients ... What Success Looks Like in 6 Months • Client cases are being resolved accurately and promptly ...
Customer Success Advocate
$55K - $58K/yr
Customer Success Specialist The Customer Success Specialist is responsible for delivering high-quality support to customers throughout the vehicle buying and selling process. This role requires ...
Customer Success Advocate
$55K - $58K/yr
Customer Success Specialist The Customer Success Specialist is responsible for delivering high-quality support to customers throughout the vehicle buying and selling process. This role requires ...
With hundreds of features to meet the unique needs of telehealth, we put all the tools in our customers hands for success. We are a rapidly growing startup, and we work with care and intention to ...
Quick apply
With hundreds of features to meet the unique needs of telehealth, we put all the tools in our customers hands for success. We are a rapidly growing startup, and we work with care and intention to ...
Customer Success Advocate
Seattle, WA · On-site
$55K - $58K/yr
The Customer Success Specialist is responsible for delivering high-quality support to customers throughout the vehicle buying and selling process. This role requires strong communication skills ...
Customer Success Advocate
Seattle, WA · On-site
$55K - $58K/yr
The Customer Success Specialist is responsible for delivering high-quality support to customers throughout the vehicle buying and selling process. This role requires strong communication skills ...
Bask Health Customer Success Role Bask is the best telehealth platform on the market. Our mission is to empower entrepreneurs and businesses to launch a DTC telemedicine company quickly and easily ...
Bask Health Customer Success Role Bask is the best telehealth platform on the market. Our mission is to empower entrepreneurs and businesses to launch a DTC telemedicine company quickly and easily ...
Be Seen First
Customer Success Advocate
Dallas, TX · On-site
$50K - $57K/yr
Customer Success Advisor - Logistics & Transportation Solutions Location: 12770 Coit Road, Dallas, TX 75251 (In-Office) About MW Logistics MW Logistics is an award-winning, privately held third-party ...
Quick apply
Be Seen First
Customer Success Advocate
Dallas, TX · On-site
$50K - $57K/yr
Customer Success Advisor - Logistics & Transportation Solutions Location: 12770 Coit Road, Dallas, TX 75251 (In-Office) About MW Logistics MW Logistics is an award-winning, privately held third-party ...
Customer Success Advocate
$55K - $58K/yr
Customer Success Specialist The Customer Success Specialist is responsible for delivering high-quality support to customers throughout the vehicle buying and selling process. This role requires ...
Customer Success Advocate
$55K - $58K/yr
Customer Success Specialist The Customer Success Specialist is responsible for delivering high-quality support to customers throughout the vehicle buying and selling process. This role requires ...
With hundreds of features to meet the unique needs of telehealth, we put all the tools in our customers hands for success. We are a rapidly growing startup, and we work with care and intention to ...
With hundreds of features to meet the unique needs of telehealth, we put all the tools in our customers hands for success. We are a rapidly growing startup, and we work with care and intention to ...
Customer Success Advocate
Manhattan, NY · On-site +1
With hundreds of features to meet the unique needs of telehealth, we put all the tools in our customers hands for success. We are a rapidly growing startup, and we work with care and intention to ...
Customer Success Advocate
Manhattan, NY · On-site +1
With hundreds of features to meet the unique needs of telehealth, we put all the tools in our customers hands for success. We are a rapidly growing startup, and we work with care and intention to ...
Customer Success Advocate information
See salary details
$12.26 - $13.99
2% of jobs
$13.99 - $15.71
0% of jobs
$15.71 - $17.44
4% of jobs
$17.44 - $19.17
5% of jobs
$19.17 - $20.89
6% of jobs
$21.83 is the 25th percentile. Wages below this are outliers.
$20.89 - $22.62
13% of jobs
The median wage is $24.34 / hr.
$22.62 - $24.34
19% of jobs
$25.90 is the 75th percentile. Wages above this are outliers.
$24.34 - $26.07
28% of jobs
$26.07 - $27.80
21% of jobs
$27.80 - $29.52
0% of jobs
$29.52 - $31.25
1% of jobs
$12
$24
$31
How much do customer success advocate jobs pay per hour?
As of Jul 7, 2026, the average hourly pay for customer success advocate in the United States is $24.20, according to ZipRecruiter salary data. Most workers in this role earn between $21.88 and $25.96 per hour, depending on experience, location, and employer.
What is a Customer Success Advocate?
A Customer Success Advocate is a professional who works to ensure that customers have a positive experience with a company's products or services. They serve as a point of contact for customers, helping to address concerns, answer questions, and provide support. Their main goal is to drive customer satisfaction, encourage product adoption, and foster long-term relationships that benefit both the customer and the business. Customer Success Advocates often collaborate with other teams, such as sales and product development, to relay customer feedback and help improve offerings.
What Does a Customer Success Advocate Do?
A customer success advocate works one-on-one with a client to build a strong relationship and improve client retention and sales growth. Your responsibilities in this career include onboarding new customers with necessary product training. You also provide ongoing support for the optimization of a business’s performance and productivity. Your day-to-day duties involve improving the efficiency of the system for both the client and your employer. You also nurture these business relationships to create advocates for continued brand awareness. You analyze data and provide feedback to promote sustainable growth as well.
How much do CSMs usually make?
Customer Success Managers (CSMs) typically earn an average salary ranging from $60,000 to $100,000 annually, depending on experience, industry, and location. Many CSMs also receive performance bonuses and benefits, and strong communication and technical skills can influence earning potential.
What are the key skills and qualifications needed to thrive as a Customer Success Advocate, and why are they important?
To thrive as a Customer Success Advocate, you need strong interpersonal skills, problem-solving abilities, and a background in customer service or account management, often supported by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and data analysis tools is typically required. Excellent communication, empathy, and proactive listening make someone stand out in this position. These skills are vital for building lasting customer relationships, resolving issues efficiently, and driving customer retention and satisfaction.
What is the difference between Customer Success Advocate vs Customer Support Specialist?
| Aspect | Customer Success Advocate | Customer Support Specialist |
|---|---|---|
| Required Credentials | Typically a bachelor's degree; experience in customer relations | Often a high school diploma or equivalent; technical knowledge may be preferred |
| Work Environment | Proactive engagement, building long-term relationships | Reactive support, resolving immediate issues |
| Employer & Industry Usage | Used in SaaS, tech, and service industries focusing on retention | Common across various industries for troubleshooting and support |
Customer Success Advocates focus on proactive relationship management to ensure customer satisfaction and retention, while Customer Support Specialists handle reactive problem-solving for immediate technical issues. Both roles are essential in customer-centric industries but differ in their approach and daily tasks.
How does a Customer Success Advocate typically collaborate with other departments to ensure client satisfaction?
Customer Success Advocates regularly work cross-functionally with sales, product, and support teams to address client needs and feedback. For instance, they may relay product improvement suggestions to development teams or coordinate with support to resolve technical issues. This collaborative environment helps advocates proactively identify potential challenges and deliver tailored solutions, ensuring a seamless client experience. Effective communication and strong relationship-building skills are key to thriving in this role.
Will AI replace CSM?
AI is unlikely to fully replace Customer Success Advocates, as the role requires human skills such as empathy, relationship-building, and complex problem-solving. AI tools can assist CSMs by automating routine tasks and providing data insights, allowing them to focus on personalized customer interactions. The role may evolve to include more technical skills and familiarity with AI-driven platforms.
How much do you get paid to be an advocate?
Customer Success Advocates typically earn an average salary ranging from $40,000 to $70,000 per year, depending on experience, location, and company size. Compensation may also include bonuses or commissions based on performance and customer satisfaction metrics.
What does a customer success advocate do?
A customer success advocate helps clients achieve their goals by providing support, guidance, and ensuring they get value from a company's products or services. They often communicate through calls, emails, or chat, and use customer relationship management (CRM) tools to track interactions. The role requires strong communication skills and a focus on customer satisfaction to foster loyalty and retention.
More about Customer Success Advocate jobs
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Who are the top companies hiring for Customer Success Advocate jobs? The top employers for Customer Success Advocate jobs are:
What states have the most Customer Success Advocate jobs? States with the most job openings for Customer Success Advocate jobs include:
What job categories do people searching Customer Success Advocate jobs look for? The top searched job categories for Customer Success Advocate jobs are:
What are popular job titles related to Customer Success Advocate jobs? For Customer Success Advocate jobs, the most frequently searched job titles are:
Job description
Position Title: Customer Success Advocate
Responsibilities:
• Google Contacts Onboarding & Support:
o Assist new customer contacts at Google with onboarding processes, including portal setup and initial training as requested.
o Respond to Google inquiries via email, phone, and chat in a timely and professional manner.
o Troubleshoot and resolve Google issues by pulling together the correct internal teams necessary for resolution, escalating complex problems as needed.
o Provide clear and concise product/service information and guidance as required.
• Relationship Building & Communication:
o Build rapport and establish positive relationships with Google. Google appreciates and responds well to initiative in issue resolution, frequent follow-up on open issues, and prompt resolution to those issues.
o Proactively communicate with Google to ensure their satisfaction and address potential concerns. The most frequent interactions are related to managing RMA delivery and MOL collections, product quality issues, training requests, and maintenance contract questions.
o In addition to daily/weekly interactions, effective planning and preparations for the Monthly Quality Reviews and QBRs are key to maintaining a healthy relationship.
o Gather customer feedback and relay it to the appropriate teams (e.g., product quality issues, services SLA misses, and positive experiences).
o Maintain accurate records of customer interactions and issues by updating Totango touchpoints, recording, and following up on actions from Google MQRs, QBRs, and weekly or recurring meetings.
o Create a Google account using the @ciena.com email domain to be able to communicate through chat, Google Drive, and to be able to schedule meeting using Google Meet.
• Customer Advocacy & Retention:
o Identify opportunities to improve Google's experience with Ciena and contribute to customer retention efforts.
o Advocate for Google needs within the company.
o Help Google understand the full value of our product/service. At the same time, be attentive during all interactions with Google to identify new services opportunities that can help Google achieve their goals.
• Learning & Development:
o Stay up-to-date on Ciena product/service updates and industry best practices.
o Participate in ongoing training and development opportunities.
o Contribute to the development of internal knowledge base and resources.
Qualifications:
• Skills:
o Excellent written and verbal communication skills.
o Strong problem-solving and analytical abilities.
o Ability to work independently and as part of a team.
o Customer-centric mindset with a passion for helping others.
o Proficiency in using CRM software (e.g., Salesforce, Totango) is a plus.
o Ability to learn new software quickly.
o Strong organizational skills.
Personal Attributes:
• Positive attitude and enthusiasm.
• Detail-oriented and organized.
• Proactive and self-motivated.
• Adaptable and willing to learn.
Growth Opportunities:
This role provides a strong foundation for career growth within the Customer Success team. Successful Advocates can advance to roles such as Customer Success Advocate, Senior Customer Success Advocate, or other related positions.
About ADEX
Sourced by ZipRecruiter
ADEX Corporation, based in Alpharetta, Georgia, US, is a leading name in the telecommunications industry. With an established reputation for delivering unmatched telecom solutions, the company specializes in designing, managing, and implementing crucial projects integral to the telecom industry. Built upon a strong foundation, ADEX has been in operation for over three decades, since its inception in 1993. A commitment to technological innovation, an unwavering focus on customer satisfaction, and a dedication to providing value-engineered solutions form the very core of ADEX's mission and values.
Industry
Recruiting and staffing services
Company size
51 - 200 Employees
Headquarters location
Alpharetta, GA, US
Year founded
1993