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Customer Success Advocate Jobs (NOW HIRING)

Kendall Group

Customer Success Advocate

Fort Wayne, IN · On-site

$65 - $90/hr

Reporting to the Solution Consultants Manager, the Customer Success Advocate is a key member of the Contract Sales Team. The person in this role will function as the bridge between our sales team and ...

Planful

Customer Success Advocate

As the Customer Success Advocate, you will be responsible for maintaining ongoing business objectives, helping your clients maximize value realization from their Planful solution, giving support for ...

Planful

Customer Success Advocate

As the Customer Success Advocate, you will be responsible for maintaining ongoing business objectives, helping your clients maximize value realization from their Planful solution, giving support for ...

Esker

WI · On-site

$60 - $80/hr

As a Customer Success Advocate at Esker, you'll be the trusted partner for 20+ customers--guiding them long after implementation and helping them get the absolute most out of their Esker solutions.

Ansell

Customer Success Advocate

Iselin, NJ · Hybrid

$70K - $95K/yr

Ansell is looking for a Customer Success Advocate to join our team in Iselin, NJ! This role supports Ansell's largest and most strategic customers by delivering an exceptional buying experience and ...

Entrust Datacard

The Senior Customer Success Advocate plays a handson role in helping customers successfully adopt Entrust's Digital Security Solutions, spanning both security software and hardwarebacked technologies.

Ansell

Customer Success Advocate

Iselin, NJ · On-site

$70K - $95K/yr

Ansell is looking for a Customer Success Advocate to join our team in Iselin, NJ! This role supports Ansell's largest and most strategic customers by delivering an exceptional buying experience and ...

Esker

Customer Success Advocate

Middleton, WI

$53K - $77K/yr

As a Customer Success Advocate at Esker, you'll be the trusted partner for 20+ customers--guiding them long after implementation and helping them get the absolute most out of their Esker solutions.

Bask Health

Customer Success Advocate

New York, NY · On-site

With hundreds of features to meet the unique needs of telehealth, we put all the tools in our customers hands for success. We are a rapidly growing startup, and we work with care and intention to ...

Bask Health

Customer Success Advocate

Manhattan, NY · On-site +1

With hundreds of features to meet the unique needs of telehealth, we put all the tools in our customers hands for success. We are a rapidly growing startup, and we work with care and intention to ...

1-800 Contacts

Customer Success Advocate

Draper, UT · On-site +1

Engage proactively with your manager and team through one-on-ones, team meetings, and chats, ensuring success in a virtual work environment. * Provide top-tier service : Deliver exceptional customer ...

1-800 Contacts

Customer Success Advocate

Draper, UT · On-site +1

$15 - $21/hr

Engage proactively with your manager and team through one-on-ones, team meetings, and chats, ensuring success in a virtual work environment. * Provide top-tier service : Deliver exceptional customer ...

Bask Health

Customer Success Advocate

Manhattan, NY · Remote

With hundreds of features to meet the unique needs of telehealth, we put all the tools in our customers hands for success. We are a rapidly growing startup, and we work with care and intention to ...

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Customer Success Advocate information

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$12

$24

$31

How much do customer success advocate jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for customer success advocate in the United States is $24.20, according to ZipRecruiter salary data. Most workers in this role earn between $21.88 and $25.96 per hour, depending on experience, location, and employer.

What is a customer success advocate?

A Customer Success Advocate is a professional who works to ensure that customers have a positive experience with a company's products or services. They serve as a point of contact for customers, helping to address concerns, answer questions, and provide support. Their main goal is to drive customer satisfaction, encourage product adoption, and foster long-term relationships that benefit both the customer and the business. Customer Success Advocates often collaborate with other teams, such as sales and product development, to relay customer feedback and help improve offerings.

What does a customer success advocate do?

A customer success advocate works one-on-one with a client to build a strong relationship and improve client retention and sales growth. Your responsibilities in this career include onboarding new customers with necessary product training. You also provide ongoing support for the optimization of a business’s performance and productivity. Your day-to-day duties involve improving the efficiency of the system for both the client and your employer. You also nurture these business relationships to create advocates for continued brand awareness. You analyze data and provide feedback to promote sustainable growth as well.

How does a customer success advocate typically collaborate with other departments to ensure client satisfaction?

Customer Success Advocates regularly work cross-functionally with sales, product, and support teams to address client needs and feedback. For instance, they may relay product improvement suggestions to development teams or coordinate with support to resolve technical issues. This collaborative environment helps advocates proactively identify potential challenges and deliver tailored solutions, ensuring a seamless client experience. Effective communication and strong relationship-building skills are key to thriving in this role.

What skills do customer success advocates need?

To thrive as a Customer Success Advocate, you need strong interpersonal skills, problem-solving abilities, and a background in customer service or account management, often supported by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and data analysis tools is typically required. Excellent communication, empathy, and proactive listening make someone stand out in this position. These skills are vital for building lasting customer relationships, resolving issues efficiently, and driving customer retention and satisfaction.

What is the difference between Customer Success Advocate vs Customer Support Specialist?

AspectCustomer Success AdvocateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer relationsOften a high school diploma or equivalent; technical knowledge may be preferred
Work EnvironmentProactive engagement, building long-term relationshipsReactive support, resolving immediate issues
Employer & Industry UsageUsed in SaaS, tech, and service industries focusing on retentionCommon across various industries for troubleshooting and support

Customer Success Advocates focus on proactive relationship management to ensure customer satisfaction and retention, while Customer Support Specialists handle reactive problem-solving for immediate technical issues. Both roles are essential in customer-centric industries but differ in their approach and daily tasks.

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Customer Success Advocate jobs near you
Infographic showing various Customer Success Advocate job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $50,336 per year, or $24.2 per hour.

Customer Success Advocate

Dan Cummins of Georgetown

Georgetown, KY • On-site

Full-time

Medical, Retirement, PTO

This job post has expired 3 days ago. Applications are no longer accepted.

Job description

Our sales and service departments are growing and we are need of additional customer success advocates.
Duties include:
*Responsible for manufacturer surveys processes and returns
*Calling to follow up with customers after purchase or service
*Assist customers with any other needs they may have with their vehicle
You will need
  • A passion for consistently providing high level customer experiences
  • Excellent verbal and written communication skills
  • Attention to detail and time management
  • The willingness to learn and help
  • To be capable of problem solving while results driven
  • The ability to explain based on product knowledge and technical skill
  • Minor computer skills
  • Professionalism and the ability and desire for growth
  • Valid drivers license and clean driving record

Full Time Perks
  • A culture that welcomes and supports employee growth
  • 5-day work week, Full time position, Schedule is Monday-Friday
  • Paid Holidays
  • Paid Vacations
  • Employer contributed healthcare
  • 401k with match

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
If interested in applying please send your resume to christinam@dancummins.com or call 859-988-2933

Apply