Customer Success Advocate Responsibilities: • Google Contacts Onboarding & Support: o Assist new customer contacts at Google with onboarding processes, including portal setup and initial training ...
Customer Success Advocate Responsibilities: • Google Contacts Onboarding & Support: o Assist new customer contacts at Google with onboarding processes, including portal setup and initial training ...
Within this organization, Customer Success Advocates focus on our most critical and complex customers, acting as trusted advisors who align Motorola Solutions' capabilities with each customer ...
Within this organization, Customer Success Advocates focus on our most critical and complex customers, acting as trusted advisors who align Motorola Solutions' capabilities with each customer ...
Within this organization, Customer Success Advocates focus on our most critical and complex customers, acting as trusted advisors who align Motorola Solutions' capabilities with each customer ...
Within this organization, Customer Success Advocates focus on our most critical and complex customers, acting as trusted advisors who align Motorola Solutions' capabilities with each customer ...
Reporting to the Solution Consultants Manager, the Customer Success Advocate is a key member of the Contract Sales Team. The person in this role will function as the bridge between our sales team and ...
Reporting to the Solution Consultants Manager, the Customer Success Advocate is a key member of the Contract Sales Team. The person in this role will function as the bridge between our sales team and ...
Customer Success Advocate Date: Jun 6, 2026 Location: Exton, PA, US Company: Bentley Systems Location: Hybrid, Exton, Pennsylvania. Requires coming into our Exton office once every other week.
Customer Success Advocate Date: Jun 6, 2026 Location: Exton, PA, US Company: Bentley Systems Location: Hybrid, Exton, Pennsylvania. Requires coming into our Exton office once every other week.
Reporting to the Solution Consultants Manager, the Customer Success Advocate is a key member of the Contract Sales Team. The person in this role will function as the bridge between our sales team and ...
Reporting to the Solution Consultants Manager, the Customer Success Advocate is a key member of the Contract Sales Team. The person in this role will function as the bridge between our sales team and ...
Customer Success Advocate
Chattanooga, TN · On-site
Reporting to the Solution Consultants Manager, the Customer Success Advocate is a key member of the Contract Sales Team. The person in this role will function as the bridge between our sales team and ...
Customer Success Advocate
Chattanooga, TN · On-site
Reporting to the Solution Consultants Manager, the Customer Success Advocate is a key member of the Contract Sales Team. The person in this role will function as the bridge between our sales team and ...
Customer Success Advocate
Knoxville, TN · On-site
Reporting to the Solution Consultants Manager, the Customer Success Advocate is a key member of the Contract Sales Team. The person in this role will function as the bridge between our sales team and ...
Customer Success Advocate
Knoxville, TN · On-site
Reporting to the Solution Consultants Manager, the Customer Success Advocate is a key member of the Contract Sales Team. The person in this role will function as the bridge between our sales team and ...
Reporting to the Solution Consultants Manager, the Customer Success Advocate is a key member of the Contract Sales Team. The person in this role will function as the bridge between our sales team and ...
Reporting to the Solution Consultants Manager, the Customer Success Advocate is a key member of the Contract Sales Team. The person in this role will function as the bridge between our sales team and ...
Reporting to the Solution Consultants Manager, the Customer Success Advocate is a key member of the Contract Sales Team. The person in this role will function as the bridge between our sales team and ...
Reporting to the Solution Consultants Manager, the Customer Success Advocate is a key member of the Contract Sales Team. The person in this role will function as the bridge between our sales team and ...
Customer Success Advocate
Knoxville, TN · On-site
Reporting to the Solution Consultants Manager, the Customer Success Advocate is a key member of the Contract Sales Team. The person in this role will function as the bridge between our sales team and ...
Customer Success Advocate
Knoxville, TN · On-site
Reporting to the Solution Consultants Manager, the Customer Success Advocate is a key member of the Contract Sales Team. The person in this role will function as the bridge between our sales team and ...
Reporting to the Solution Consultants Manager, the Customer Success Advocate is a key member of the Contract Sales Team. The person in this role will function as the bridge between our sales team and ...
Reporting to the Solution Consultants Manager, the Customer Success Advocate is a key member of the Contract Sales Team. The person in this role will function as the bridge between our sales team and ...
Customer Success Advocate
Knightdale, NC · On-site
CE HQ currently has an exciting Customer Success Advocate opportunity Company Website : www.carrierenterprise.com Introduction: Carrier Enterprise (CE) is a national distributor of residential and ...
Customer Success Advocate
Knightdale, NC · On-site
CE HQ currently has an exciting Customer Success Advocate opportunity Company Website : www.carrierenterprise.com Introduction: Carrier Enterprise (CE) is a national distributor of residential and ...
CE HQ currently has an exciting Customer Success Advocate opportunity Company Website : www.carrierenterprise.com Introduction: Carrier Enterprise (CE) is a national distributor of residential and ...
CE HQ currently has an exciting Customer Success Advocate opportunity Company Website : www.carrierenterprise.com Introduction: Carrier Enterprise (CE) is a national distributor of residential and ...
The Senior Customer Success Advocate plays a handson role in helping customers successfully adopt Entrust's Digital Security Solutions, spanning both security software and hardwarebacked technologies.
The Senior Customer Success Advocate plays a handson role in helping customers successfully adopt Entrust's Digital Security Solutions, spanning both security software and hardwarebacked technologies.
Customer Success Advocate
Exton, PA · On-site
As a Customer Success Advocate focused on the SMB and e-commerce segment, you will own and grow relationships with a defined book of customers from the moment they join through every stage of their ...
Customer Success Advocate
Exton, PA · On-site
As a Customer Success Advocate focused on the SMB and e-commerce segment, you will own and grow relationships with a defined book of customers from the moment they join through every stage of their ...
Customer Success Advocate
Exton, PA · Hybrid
As a Customer Success Advocate focused on the SMB and e-commerce segment, you will own and grow relationships with a defined book of customers from the moment they join through every stage of their ...
Customer Success Advocate
Exton, PA · Hybrid
As a Customer Success Advocate focused on the SMB and e-commerce segment, you will own and grow relationships with a defined book of customers from the moment they join through every stage of their ...
Customer Success Advocate
Exton, PA · Hybrid
As a Customer Success Advocate focused on the SMB and e-commerce segment, you will own and grow relationships with a defined book of customers from the moment they join through every stage of their ...
Customer Success Advocate
Exton, PA · Hybrid
As a Customer Success Advocate focused on the SMB and e-commerce segment, you will own and grow relationships with a defined book of customers from the moment they join through every stage of their ...
Customer Success Advocate
Exton, PA · Hybrid
As a Customer Success Advocate focused on the SMB and e-commerce segment, you will own and grow relationships with a defined book of customers from the moment they join through every stage of their ...
Customer Success Advocate
Exton, PA · Hybrid
As a Customer Success Advocate focused on the SMB and e-commerce segment, you will own and grow relationships with a defined book of customers from the moment they join through every stage of their ...
Customer Success Advocate Duration: 3 months from the start date, with the possibility of extension based on performance and business needs. Location: Remote position Equipment: MacBook User Friendly ...
Customer Success Advocate Duration: 3 months from the start date, with the possibility of extension based on performance and business needs. Location: Remote position Equipment: MacBook User Friendly ...
Customer Success Advocate information
See salary details
$12.26 - $13.99
2% of jobs
$13.99 - $15.71
0% of jobs
$15.71 - $17.44
4% of jobs
$17.44 - $19.17
5% of jobs
$19.17 - $20.89
6% of jobs
$21.83 is the 25th percentile. Wages below this are outliers.
$20.89 - $22.62
13% of jobs
The median wage is $24.34 / hr.
$22.62 - $24.34
19% of jobs
$25.90 is the 75th percentile. Wages above this are outliers.
$24.34 - $26.07
28% of jobs
$26.07 - $27.80
21% of jobs
$27.80 - $29.52
0% of jobs
$29.52 - $31.25
1% of jobs
$12
$24
$31
How much do customer success advocate jobs pay per hour?
As of Jun 11, 2026, the average hourly pay for customer success advocate in the United States is $24.20, according to ZipRecruiter salary data. Most workers in this role earn between $21.88 and $25.96 per hour, depending on experience, location, and employer.
What is a Customer Success Advocate?
A Customer Success Advocate is a professional who works to ensure that customers have a positive experience with a company's products or services. They serve as a point of contact for customers, helping to address concerns, answer questions, and provide support. Their main goal is to drive customer satisfaction, encourage product adoption, and foster long-term relationships that benefit both the customer and the business. Customer Success Advocates often collaborate with other teams, such as sales and product development, to relay customer feedback and help improve offerings.
What Does a Customer Success Advocate Do?
A customer success advocate works one-on-one with a client to build a strong relationship and improve client retention and sales growth. Your responsibilities in this career include onboarding new customers with necessary product training. You also provide ongoing support for the optimization of a business’s performance and productivity. Your day-to-day duties involve improving the efficiency of the system for both the client and your employer. You also nurture these business relationships to create advocates for continued brand awareness. You analyze data and provide feedback to promote sustainable growth as well.
What are the key skills and qualifications needed to thrive as a Customer Success Advocate, and why are they important?
To thrive as a Customer Success Advocate, you need strong interpersonal skills, problem-solving abilities, and a background in customer service or account management, often supported by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and data analysis tools is typically required. Excellent communication, empathy, and proactive listening make someone stand out in this position. These skills are vital for building lasting customer relationships, resolving issues efficiently, and driving customer retention and satisfaction.
What is the difference between Customer Success Advocate vs Customer Support Specialist?
| Aspect | Customer Success Advocate | Customer Support Specialist |
|---|---|---|
| Required Credentials | Typically a bachelor's degree; experience in customer relations | Often a high school diploma or equivalent; technical knowledge may be preferred |
| Work Environment | Proactive engagement, building long-term relationships | Reactive support, resolving immediate issues |
| Employer & Industry Usage | Used in SaaS, tech, and service industries focusing on retention | Common across various industries for troubleshooting and support |
Customer Success Advocates focus on proactive relationship management to ensure customer satisfaction and retention, while Customer Support Specialists handle reactive problem-solving for immediate technical issues. Both roles are essential in customer-centric industries but differ in their approach and daily tasks.
How does a Customer Success Advocate typically collaborate with other departments to ensure client satisfaction?
Customer Success Advocates regularly work cross-functionally with sales, product, and support teams to address client needs and feedback. For instance, they may relay product improvement suggestions to development teams or coordinate with support to resolve technical issues. This collaborative environment helps advocates proactively identify potential challenges and deliver tailored solutions, ensuring a seamless client experience. Effective communication and strong relationship-building skills are key to thriving in this role.
More about Customer Success Advocate jobs
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Who are the top companies hiring for Customer Success Advocate jobs? The top employers for Customer Success Advocate jobs are:
What states have the most Customer Success Advocate jobs? States with the most job openings for Customer Success Advocate jobs include:
What job categories do people searching Customer Success Advocate jobs look for? The top searched job categories for Customer Success Advocate jobs are:
What are popular job titles related to Customer Success Advocate jobs? For Customer Success Advocate jobs, the most frequently searched job titles are:
Job description
Position Title: Customer Success Advocate
Responsibilities:
• Google Contacts Onboarding & Support:
o Assist new customer contacts at Google with onboarding processes, including portal setup and initial training as requested.
o Respond to Google inquiries via email, phone, and chat in a timely and professional manner.
o Troubleshoot and resolve Google issues by pulling together the correct internal teams necessary for resolution, escalating complex problems as needed.
o Provide clear and concise product/service information and guidance as required.
• Relationship Building & Communication:
o Build rapport and establish positive relationships with Google. Google appreciates and responds well to initiative in issue resolution, frequent follow-up on open issues, and prompt resolution to those issues.
o Proactively communicate with Google to ensure their satisfaction and address potential concerns. The most frequent interactions are related to managing RMA delivery and MOL collections, product quality issues, training requests, and maintenance contract questions.
o In addition to daily/weekly interactions, effective planning and preparations for the Monthly Quality Reviews and QBRs are key to maintaining a healthy relationship.
o Gather customer feedback and relay it to the appropriate teams (e.g., product quality issues, services SLA misses, and positive experiences).
o Maintain accurate records of customer interactions and issues by updating Totango touchpoints, recording, and following up on actions from Google MQRs, QBRs, and weekly or recurring meetings.
o Create a Google account using the @ciena.com email domain to be able to communicate through chat, Google Drive, and to be able to schedule meeting using Google Meet.
• Customer Advocacy & Retention:
o Identify opportunities to improve Google's experience with Ciena and contribute to customer retention efforts.
o Advocate for Google needs within the company.
o Help Google understand the full value of our product/service. At the same time, be attentive during all interactions with Google to identify new services opportunities that can help Google achieve their goals.
• Learning & Development:
o Stay up-to-date on Ciena product/service updates and industry best practices.
o Participate in ongoing training and development opportunities.
o Contribute to the development of internal knowledge base and resources.
Qualifications:
• Skills:
o Excellent written and verbal communication skills.
o Strong problem-solving and analytical abilities.
o Ability to work independently and as part of a team.
o Customer-centric mindset with a passion for helping others.
o Proficiency in using CRM software (e.g., Salesforce, Totango) is a plus.
o Ability to learn new software quickly.
o Strong organizational skills.
Personal Attributes:
• Positive attitude and enthusiasm.
• Detail-oriented and organized.
• Proactive and self-motivated.
• Adaptable and willing to learn.
Growth Opportunities:
This role provides a strong foundation for career growth within the Customer Success team. Successful Advocates can advance to roles such as Customer Success Advocate, Senior Customer Success Advocate, or other related positions.
About ADEX
Sourced by ZipRecruiter
ADEX Corporation, based in Alpharetta, Georgia, US, is a leading name in the telecommunications industry. With an established reputation for delivering unmatched telecom solutions, the company specializes in designing, managing, and implementing crucial projects integral to the telecom industry. Built upon a strong foundation, ADEX has been in operation for over three decades, since its inception in 1993. A commitment to technological innovation, an unwavering focus on customer satisfaction, and a dedication to providing value-engineered solutions form the very core of ADEX's mission and values.
Industry
Recruiting and staffing services
Company size
51 - 200 Employees
Headquarters location
Alpharetta, GA, US
Year founded
1993