Atlanta, GA · On-site
Customer Success Advocate Assist new customer contacts at Google with onboarding processes, including portal setup and initial training as requested. Respond to Google inquiries via email, phone, and ...
Atlanta, GA · On-site
Customer Success Advocate Assist new customer contacts at Google with onboarding processes, including portal setup and initial training as requested. Respond to Google inquiries via email, phone, and ...
Georgetown, KY · On-site
Customer Success Advocate Our sales and service departments are growing and we are need of additional customer success advocates. Duties include: * Responsible for manufacturer surveys processes and ...
Georgetown, KY · On-site
Customer Success Advocate Our sales and service departments are growing and we are need of additional customer success advocates. Duties include: * Responsible for manufacturer surveys processes and ...
Senior Customer Success Manager, EMEA London, UK Customer Success Manager Remote, North America Customer Success Advocate North America Engineering Open positions in our Engineering team. Senior ...
Senior Customer Success Manager, EMEA London, UK Customer Success Manager Remote, North America Customer Success Advocate North America Engineering Open positions in our Engineering team. Senior ...
Senior Customer Success Manager, EMEA London, UK Customer Success Manager Remote, North America Customer Success Advocate North America Engineering Open positions in our Engineering team. Senior ...
Senior Customer Success Manager, EMEA London, UK Customer Success Manager Remote, North America Customer Success Advocate North America Engineering Open positions in our Engineering team. Senior ...
Alberta, VA · On-site
Within this organization, Customer Success Advocates focus on our most critical and complex customers, acting as trusted advisors who align Motorola Solutions' capabilities with each customer ...
Alberta, VA · On-site
Within this organization, Customer Success Advocates focus on our most critical and complex customers, acting as trusted advisors who align Motorola Solutions' capabilities with each customer ...
Senior Customer Success Manager, EMEA London, UK Customer Success Manager Remote, North America Customer Success Advocate North America Engineering Open positions in our Engineering team. Senior ...
Senior Customer Success Manager, EMEA London, UK Customer Success Manager Remote, North America Customer Success Advocate North America Engineering Open positions in our Engineering team. Senior ...
Fort Wayne, IN · On-site
Reporting to the Solution Consultants Manager, the Customer Success Advocate is a key member of the Contract Sales Team. The person in this role will function as the bridge between our sales team and ...
Fort Wayne, IN · On-site
Reporting to the Solution Consultants Manager, the Customer Success Advocate is a key member of the Contract Sales Team. The person in this role will function as the bridge between our sales team and ...
Fort Wayne, IN · On-site
Reporting to the Solution Consultants Manager, the Customer Success Advocate is a key member of the Contract Sales Team. The person in this role will function as the bridge between our sales team and ...
Fort Wayne, IN · On-site
Reporting to the Solution Consultants Manager, the Customer Success Advocate is a key member of the Contract Sales Team. The person in this role will function as the bridge between our sales team and ...
Reporting to the Solution Consultants Manager, the Customer Success Advocate is a key member of the Contract Sales Team. The person in this role will function as the bridge between our sales team and ...
Reporting to the Solution Consultants Manager, the Customer Success Advocate is a key member of the Contract Sales Team. The person in this role will function as the bridge between our sales team and ...
Reporting to the Solution Consultants Manager, the Customer Success Advocate is a key member of the Contract Sales Team. The person in this role will function as the bridge between our sales team and ...
Reporting to the Solution Consultants Manager, the Customer Success Advocate is a key member of the Contract Sales Team. The person in this role will function as the bridge between our sales team and ...
Portage, MI · On-site
Reporting to the Solution Consultants Manager, the Customer Success Advocate is a key member of the Contract Sales Team. The person in this role will function as the bridge between our sales team and ...
Portage, MI · On-site
Reporting to the Solution Consultants Manager, the Customer Success Advocate is a key member of the Contract Sales Team. The person in this role will function as the bridge between our sales team and ...
Fort Wayne, IN · On-site
Reporting to the Solution Consultants Manager, the Customer Success Advocate is a key member of the Contract Sales Team. The person in this role will function as the bridge between our sales team and ...
Fort Wayne, IN · On-site
Reporting to the Solution Consultants Manager, the Customer Success Advocate is a key member of the Contract Sales Team. The person in this role will function as the bridge between our sales team and ...
Georgetown, KY · On-site
Our sales and service departments are growing and we are need of additional customer success advocates. Duties include: *Responsible for manufacturer surveys processes and returns *Calling to ...
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Georgetown, KY · On-site
Our sales and service departments are growing and we are need of additional customer success advocates. Duties include: *Responsible for manufacturer surveys processes and returns *Calling to ...
Georgetown, KY · On-site
Our sales and service departments are growing and we are need of additional customer success advocates. Duties include: *Responsible for manufacturer surveys processes and returns *Calling to ...
Georgetown, KY · On-site
Our sales and service departments are growing and we are need of additional customer success advocates. Duties include: *Responsible for manufacturer surveys processes and returns *Calling to ...
Customer Success Advocate Carrier Enterprise (CE) is a national distributor of residential and light commercial Heating, Ventilation and Air Conditioning (HVAC) products, parts and supplies through ...
Customer Success Advocate Carrier Enterprise (CE) is a national distributor of residential and light commercial Heating, Ventilation and Air Conditioning (HVAC) products, parts and supplies through ...
Georgetown, KY · On-site
Our sales and service departments are growing and we are need of additional customer success advocates. Duties include: *Responsible for manufacturer surveys processes and returns *Calling to ...
Georgetown, KY · On-site
Our sales and service departments are growing and we are need of additional customer success advocates. Duties include: *Responsible for manufacturer surveys processes and returns *Calling to ...
Georgetown, KY · On-site
Customer Success Advocate Our sales and service departments are growing and we are need of additional customer success advocates. Duties include: * Responsible for manufacturer surveys processes and ...
Georgetown, KY · On-site
Customer Success Advocate Our sales and service departments are growing and we are need of additional customer success advocates. Duties include: * Responsible for manufacturer surveys processes and ...
As the Customer Success Advocate, you will be responsible for maintaining ongoing business objectives, helping your clients maximize value realization from their Planful solution, giving support for ...
As the Customer Success Advocate, you will be responsible for maintaining ongoing business objectives, helping your clients maximize value realization from their Planful solution, giving support for ...
As the Customer Success Advocate, you will be responsible for maintaining ongoing business objectives, helping your clients maximize value realization from their Planful solution, giving support for ...
As the Customer Success Advocate, you will be responsible for maintaining ongoing business objectives, helping your clients maximize value realization from their Planful solution, giving support for ...
Knightdale, NC · On-site
CE HQ currently has an exciting Customer Success Advocate opportunity Company Website : www.carrierenterprise.com Introduction: Carrier Enterprise (CE) is a national distributor of residential and ...
Knightdale, NC · On-site
CE HQ currently has an exciting Customer Success Advocate opportunity Company Website : www.carrierenterprise.com Introduction: Carrier Enterprise (CE) is a national distributor of residential and ...
$12.26 - $13.99
2% of jobs
$13.99 - $15.71
0% of jobs
$15.71 - $17.44
4% of jobs
$17.44 - $19.17
5% of jobs
$19.17 - $20.89
6% of jobs
$21.83 is the 25th percentile. Wages below this are outliers.
$20.89 - $22.62
13% of jobs
The median wage is $24.34 / hr.
$22.62 - $24.34
19% of jobs
$25.90 is the 75th percentile. Wages above this are outliers.
$24.34 - $26.07
28% of jobs
$26.07 - $27.80
21% of jobs
$27.80 - $29.52
0% of jobs
$29.52 - $31.25
1% of jobs
$12
$24
$31
A customer success advocate works one-on-one with a client to build a strong relationship and improve client retention and sales growth. Your responsibilities in this career include onboarding new customers with necessary product training. You also provide ongoing support for the optimization of a business’s performance and productivity. Your day-to-day duties involve improving the efficiency of the system for both the client and your employer. You also nurture these business relationships to create advocates for continued brand awareness. You analyze data and provide feedback to promote sustainable growth as well.
| Aspect | Customer Success Advocate | Customer Support Specialist |
|---|---|---|
| Required Credentials | Typically a bachelor's degree; experience in customer relations | Often a high school diploma or equivalent; technical knowledge may be preferred |
| Work Environment | Proactive engagement, building long-term relationships | Reactive support, resolving immediate issues |
| Employer & Industry Usage | Used in SaaS, tech, and service industries focusing on retention | Common across various industries for troubleshooting and support |
Customer Success Advocates focus on proactive relationship management to ensure customer satisfaction and retention, while Customer Support Specialists handle reactive problem-solving for immediate technical issues. Both roles are essential in customer-centric industries but differ in their approach and daily tasks.
Cities with the most Customer Success Advocate job openings:
The top employers for Customer Success Advocate jobs are:
States with the most job openings for Customer Success Advocate jobs include:
The top searched job categories for Customer Success Advocate jobs are:
For Customer Success Advocate jobs, the most frequently searched job titles are:
Assist new customer contacts at Google with onboarding processes, including portal setup and initial training as requested. Respond to Google inquiries via email, phone, and chat in a timely and professional manner. Troubleshoot and resolve Google issues by pulling together the correct internal teams necessary for resolution, escalating complex problems as needed. Provide clear and concise product/service information and guidance as required.
Build rapport and establish positive relationships with Google. Google appreciates and responds well to initiative in issue resolution, frequent follow-up on open issues, and prompt resolution to those issues. Proactively communicate with Google to ensure their satisfaction and address potential concerns. The most frequent interactions are related to managing RMA delivery and MOL collections, product quality issues, training requests, and maintenance contract questions. In addition to daily/weekly interactions, effective planning and preparations for the Monthly Quality Reviews and QBRs are key to maintaining a healthy relationship. Gather customer feedback and relay it to the appropriate teams (e.g., product quality issues, services SLA misses, and positive experiences). Maintain accurate records of customer interactions and issues by updating Totango touchpoints, recording, and following up on actions from Google MQRs, QBRs, and weekly or recurring meetings. Create a Google account using the @ciena.com email domain to be able to communicate through chat, Google Drive, and to be able to schedule meetings using Google Meet.
Identify opportunities to improve Google's experience with Ciena and contribute to customer retention efforts. Advocate for Google needs within the company. Help Google understand the full value of our product/service. At the same time, be attentive during all interactions with Google to identify new services opportunities that can help Google achieve their goals.
Stay up-to-date on Ciena product/service updates and industry best practices. Participate in ongoing training and development opportunities. Contribute to the development of internal knowledge base and resources.
Excellent written and verbal communication skills. Strong problem-solving and analytical abilities. Ability to work independently and as part of a team. Customer-centric mindset with a passion for helping others. Proficiency in using CRM software (e.g., Salesforce, Totango) is a plus. Ability to learn new software quickly. Strong organizational skills.
Positive attitude and enthusiasm. Detail-oriented and organized. Proactive and self-motivated. Adaptable and willing to learn.
This role provides a strong foundation for career growth within the Customer Success team. Successful Advocates can advance to roles such as Customer Success Advocate, Senior Customer Success Advocate, or other related positions.
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ADEX Corporation, based in Alpharetta, Georgia, US, is a leading name in the telecommunications industry. With an established reputation for delivering unmatched telecom solutions, the company specializes in designing, managing, and implementing crucial projects integral to the telecom industry. Built upon a strong foundation, ADEX has been in operation for over three decades, since its inception in 1993. A commitment to technological innovation, an unwavering focus on customer satisfaction, and a dedication to providing value-engineered solutions form the very core of ADEX's mission and values.
Recruiting and staffing services
51 - 200 Employees
Alpharetta, GA, US
1993
