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Client Success Representative

Fort Worth, TX · On-site

$20 - $25/hr

Job Summary The Client Success Representative is focused on client retention and maximizing account performance by providing support to client accounts. This position responds to client needs and ...

VTS

Client Success Representative

New York, NY

$60K - $70K/yr

Client Success is the front line of VTS's retention engine. As a CSR, you're not only engaging with clients who use VTS to transform how commercial real estate operates, you'll be helping shape our ...

VTS

Client Success Representative

New York, NY

$60K - $70K/yr

Client Success is the front line of VTS's retention engine. As a CSR, you're not only engaging with clients who use VTS to transform how commercial real estate operates, you'll be helping shape our ...

VTS

Client Success Representative

New York, NY · On-site

$60K - $70K/yr

Client Success is the front line of VTS's retention engine. As a CSR, you're not only engaging with clients who use VTS to transform how commercial real estate operates, you'll be helping shape our ...

TaxRise

Client Success Representative

Irvine, CA · On-site

$71K - $94K/yr

ABOUT THE ROLE As a Client Success Representative - Escalations , you'll serve as a senior member of our Client Experience team, handling our most complex and high-impact client situations. This role ...

Everest Air

Client Success Representative

Mesa, AZ · On-site

$18 - $28/hr

Familiarity with client success metrics, retention support, or onboarding processes. * Experience contributing to workflow improvements or service quality initiatives. What We Value * A positive ...

New

TaxRise

Client Success Representative

Irvine, CA · On-site

$71K - $94K/yr

ABOUT THE ROLE As a Client Success Representative - Escalations , you'll serve as a senior member of our Client Experience team, handling our most complex and high-impact client situations. This role ...

The Phoenix Insurance

We are a high-performing, fast-paced independent insurance agency seeking a Client Success Representative with the ambition to build a long-term career in Property & Casualty insurance sales. This ...

TaxRise

Client Success Representative

Irvine, CA

$26 - $35/hr

As a Client Success Representative , you won't just answer calls -- you'll be a steady, knowledgeable guide helping clients move forward with clarity and confidence. If you thrive in a fast-paced ...

Plat

Client Success Representative

Glendale, CA · On-site

Qualifications * 3+ years in Client Success, Account Management, or Implementation for a SaaS or FinTech product. * Familiarity with lending workflows, banking compliance, or loan origination systems.

MBE CPAs

Client Success Representative

Durango, CO · On-site

$22/hr

Our Client Success Representative will act as the office location's receptionist greeting our clients and providing administrative assistance to the firm's partners and staff. This role is a key ...

MBE CPAs

Client Success Representative

Tomah, WI · On-site

Our Client Success Representative will act as the office location's receptionist greeting our clients and providing administrative assistance to the firm's partners and staff. This role is a key ...

Plat AI

Client Success Representative

Glendale, CA · On-site

$60K - $100K/yr

Qualifications * 3+ years in Client Success, Account Management, or Implementation for a SaaS or FinTech product. * Familiarity with lending workflows, banking compliance, or loan origination systems.

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How much do client success representative jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for client success representative in the United States is $24.22, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.24 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Client Success Representative, and why are they important?

To thrive as a Client Success Representative, you need strong communication skills, problem-solving abilities, and a background in customer service or account management, often supported by a bachelor's degree. Familiarity with CRM platforms like Salesforce or HubSpot and experience with customer support tools are typically required. Exceptional interpersonal skills, active listening, and a proactive attitude help build lasting client relationships and address concerns effectively. These skills and qualities are crucial for ensuring client satisfaction, retention, and the overall success of both the customer and the company.

What is a Client Success Representative?

A Client Success Representative is a professional who ensures customers are satisfied with a company's products or services. They act as a liaison between the client and the company, addressing any issues, answering questions, and helping clients achieve their goals. Their primary focus is on building strong relationships, improving client retention, and supporting clients throughout their journey. By providing ongoing assistance and proactive communication, Client Success Representatives help drive customer loyalty and business growth.

How does a Client Success Representative typically collaborate with other departments to address client needs?

Client Success Representatives regularly work with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. They may coordinate with Sales to identify upsell opportunities, relay client feedback to Product for feature enhancements, and partner with Support to resolve technical issues. This cross-functional collaboration is essential for delivering a seamless client experience and helps build strong, long-lasting relationships. Being proactive and communicative is key to successfully navigating these interactions.

What is the difference between Client Success Representative vs Customer Service Representative?

AspectClient Success RepresentativeCustomer Service Representative
Primary FocusBuilding long-term client relationships and ensuring client successHandling immediate customer inquiries and resolving issues
Work EnvironmentProactive engagement, account management, often in B2B settingsReactive support, call centers, retail, or online support
Required SkillsCommunication, relationship management, product knowledgeProblem-solving, communication, product knowledge
Common CertificationsCustomer success certifications, CRM trainingCustomer service certifications, product training

While both roles involve customer interaction, a Client Success Representative focuses on proactive relationship management and ensuring clients achieve their goals, often in a B2B context. In contrast, a Customer Service Representative primarily addresses immediate customer issues and inquiries, typically in retail or call center environments. Understanding these differences helps job seekers identify roles aligned with their skills and career goals.

More about Client Success Representative jobs
What states have the most Client Success Representative jobs? States with the most job openings for Client Success Representative jobs include:
What job categories do people searching Client Success Representative jobs look for? The top searched job categories for Client Success Representative jobs are:
Client Success Representative jobs near you
Infographic showing various Client Success Representative job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 83% Full Time, 11% Part Time, and 5% Contract. Highlights an 76% Physical, 2% Hybrid, and 22% Remote job distribution, with an average salary of $50,369 per year, or $24.2 per hour.
Client Success Representative

Client Success Representative

STACI AMERICAS

San Bernardino, CA • On-site

Full-time

Medical, Dental, Vision, Retirement

Re-posted 18 days ago

Job description

Client Success Representative
Job Description

Staci Americas is Hiring!

Why Join Staci Americas?

Staci Americas Fulfillment is a fast-growing 3PL, and we are hiring people who want to be challenged and grow with us. Leaders who aren’t afraid to roll up their sleeves – in fact, people who are passionate about the work. If you're that kind of leader – we invite you to apply and join us!

We are looking for a Client Success Representative to be based at our San Bernardino CA reporting to the Client Success Executive. The salary is per hr. $24.00 to $26.00

Job Summary

This position is not inside sales or call center driven. We are looking for a Client Success Representative (CSR) with 3PL and/or Fulfillment experience. This is an opportunity to be the critical front-line interface for customers in a multi-client third party logistics and fulfillment environment. If this is the type of position that you are seeking, continue reading!

Responsibilities:

  • Manage the customers’ order process and ensure orders are entered, filled, and shipped accurately and timely
  • Work with the Facility Manager and operations staff throughout the order process to identify any potential issues or concerns with customers’ orders
  • Learn and be able to work efficiently in our proprietary Warehouse Management System to ensure that customers’ inventory is managed properly
  • Communicate with customers to provide accurate account information, including the status of orders, inventory, and other routine inquiries
  • Responsible for weekly and month-end billing and any billing-related questions from customers
  • Learn and understand Standard Operating Procedures for all account-related activities
  • Manage the organization and filing of all customer order and shipping documents

Knowledge, Skills, Abilities:

Knowledge Of:

  • Business and financial implications of decisions that are made

Skilled In:

  • Written and verbal communication with end users, customers, vendors and teammates, including senior management
  • Applying problem solving techniques and project management methods to maintain strong client relationships

Ability To:

  • Identify and resolve problems in a timely manner, gather and analyze information, and develop alternative solutions
  • Manage difficult or emotional customer situations, respond promptly to customer needs and meet commitments
  • Understand business and financial implications of decision
  • Align work with strategic goals

Selective Preference:

The ideal candidate will have 2 to 3 years of Account Management or business-to-business customer service experience, ideally within a multi-client warehousing environment


Benefits

Full benefit package including Health, 401k, Dental, Vision

Our House Rules

SHOOT STRAIGHT Tell it like it is. No exceptions.

OVER-DELIVER Go above and beyond. Every day.

OWN IT Take pride in your work. Be accountable.

STAY SAFE Be vigilant. Work safely, always.

HAVE FUN Enjoy the ride.

Staci Americas provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, gender, pregnancy, sexual orientation, gender identity, disability, or genetics. In addition to federal law requirements, Staci Americas complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

All newly hired employees are subject to the E-Verify Verification Program.

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