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Customer Renewals Jobs (NOW HIRING)

Hearst

Renewals Manager

Carmel, IN · On-site

This role partners cross-functionally with Sales, Customer Success, Legal, Finance, and Operations to execute timely renewals, improve forecasting accuracy, and support scalable revenue growth. The ...

Hearst

Renewals Manager

Carmel, IN

This role partners cross-functionally with Sales, Customer Success, Legal, Finance, and Operations to execute timely renewals, improve forecasting accuracy, and support scalable revenue growth. The ...

Hearst

Renewals Manager

Carmel, IN

This role partners cross-functionally with Sales, Customer Success, Legal, Finance, and Operations to execute timely renewals, improve forecasting accuracy, and support scalable revenue growth. The ...

First Databank

Renewals Manager

Carmel, IN · On-site

This role partners cross-functionally with Sales, Customer Success, Legal, Finance, and Operations to execute timely renewals, improve forecasting accuracy, and support scalable revenue growth. The ...

Hearst

Renewals Manager

Carmel, IN

This role partners cross-functionally with Sales, Customer Success, Legal, Finance, and Operations to execute timely renewals, improve forecasting accuracy, and support scalable revenue growth. The ...

Hearst Communications, Inc.

Renewals Manager

Carmel, IN · On-site

This role partners cross-functionally with Sales, Customer Success, Legal, Finance, and Operations to execute timely renewals, improve forecasting accuracy, and support scalable revenue growth. The ...

Hearst Newspapers

Renewals Manager

Indianapolis, IN

This role partners cross-functionally with Sales, Customer Success, Legal, Finance, and Operations to execute timely renewals, improve forecasting accuracy, and support scalable revenue growth. The ...

Hearst Health

Renewals Manager

Carmel, IN · On-site

This role partners cross-functionally with Sales, Customer Success, Legal, Finance, and Operations to execute timely renewals, improve forecasting accuracy, and support scalable revenue growth. The ...

Datacor

Renewal Manager

You will communicate and work directly with customers and internal stakeholders such as Sales, Finance, Customer Success, and Services to ensure successful execution of renewals and resolution of ...

Salesforce, Inc.

Renewals Manager

Indianapolis, IN · On-site

Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where ... Manage the renewal process from start to finish, including identifying potential risks and ...

Salesforce, Inc.

Renewals Manager

Chicago, IL · On-site

Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where ... Manage the renewal process from start to finish, including identifying potential risks and ...

AHEAD

Renewal Specialist

Chicago, IL

Validate and process customer renewals, ensuring booking accuracy and compliance with established documentation and approval standards. * Prepare, deliver, and manage accurate renewal quotes and ...

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Customer Renewals information

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How much do customer renewals jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for customer renewals in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What is the difference between Customer Renewals vs Customer Account Managers?

AspectCustomer RenewalsCustomer Account Managers
Primary FocusRenewing existing customer subscriptions or contractsManaging overall customer relationships and upselling
Required SkillsRenewal processes, negotiation, customer retentionRelationship building, sales, product knowledge
Work EnvironmentCustomer service, sales teams, subscription-based industriesAccount management, client communication, cross-selling
Common CertificationsCustomer service, sales certificationsSales, account management certifications

Customer Renewals primarily focus on securing contract or subscription renewals to maintain revenue, while Customer Account Managers handle broader client relationships, including upselling and ensuring customer satisfaction. Both roles are vital in customer retention but differ in scope and responsibilities.

What is a Customer Renewals specialist?

A Customer Renewals specialist is a professional responsible for managing and securing contract renewals with existing customers, typically for subscription-based products or services. Their main goal is to ensure customers continue their relationship with the company by addressing concerns, negotiating terms, and identifying upsell opportunities. They often collaborate with sales, support, and account management teams to deliver a seamless renewal process. Customer Renewals specialists play a key role in driving customer retention and recurring revenue for a business.

What are the key skills and qualifications needed to thrive as a Customer Renewals Specialist, and why are they important?

To thrive as a Customer Renewals Specialist, you need strong relationship management, negotiation, and sales skills, often supported by experience in account management or customer success. Familiarity with CRM platforms like Salesforce and proficiency in renewal management tools are typically required. Exceptional communication, problem-solving, and resilience help you build trust and handle objections effectively. These skills ensure high customer retention rates and sustained business growth through successful contract renewals.

What are some common challenges faced in a Customer Renewals role, and how can I prepare for them?

One common challenge in a Customer Renewals role is addressing customer concerns about value and pricing as contracts approach expiration. You'll often need to proactively engage with clients, understand their evolving needs, and collaborate closely with account managers and support teams to resolve issues that might impact renewal decisions. Preparing for this role involves developing strong communication skills, attention to detail, and a customer-centric mindset. Familiarity with CRM tools and a willingness to learn about your company's products or services will also help you navigate these challenges successfully.
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Customer Renewals jobs near you
Customer Renewals Specialist

Customer Renewals Specialist

Automation Anywhere, Inc.

Pozo, CA • On-site, Remote

$120K - $150K/yr

Full-time

Medical, PTO

Posted 13 days ago

Job description

About Us:

Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry's first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics-all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential.

Our opportunity:

As a Customer Renewal Specialist at Automation Anywhere, the leader in Agentic Process Automation (APA), you'll play a pivotal role in ensuring our clients continue to maximize value from our innovative, industry-leading solutions. In this role, you'll be responsible for meeting or exceeding renewal quotas, proactively identifying and mitigating potential renewal risks, and collaborating closely with cross-functional teams to deliver seamless customer experiences. Your background in renewals or account management-paired with a proven track record in software sales, particularly within the SaaS or subscription space-will set you up for success. If you're ready to join a dynamic team, drive revenue growth, and make a measurable impact, we want to hear from you!

Who you'll report to:

This role reports to Sr. Manager, Customer Retention

Location:

San Jose, CA Office- 3 to 4 days in office

You'll make an impact by being responsible for:

  • Meeting or exceeding assigned sales objectives and quotas for renewal business
  • Working closely with Customer Success, Sales, Contract Ops, and Support teams to stay updated with customer issues and problems affecting customer retention
  • Working closely with the Sales Team to track any upsell or cross opportunities and ensure renewals stay on track
  • Identifying "at-risk" renewal clients early in the cycle and defining and addressing issues inhibiting a successful, timely renewal
  • Educating and effectively communicating the value of company solutions to client decision-makers, including 'C-level' business leaders, technical staff, legal, security, and operations personnel in prospective accounts
  • Maintaining, updating, and managing all Salesforce.com renewal opportunities

You will be a great fit if you have:

  • 4+ years of Renewal or account management experience
  • Experience selling software products that are on-demand and recurring in nature
  • Experience using Salesforce.com as CRM required
  • Software Sales experience; SaaS or subscription salesis preferred
  • Experience and knowledge of AI, Automation, and/or APA preferred

You excel in these key competencies:

  • High problem-solving ability to learn and adapt quickly, while being a self-starter
  • Team-oriented with the ability to succeed in an entrepreneurial environment
  • Committed, enthusiastic, and coachable with a desire to thrive in a sales environment
  • Strong presentation and communication skills (verbal, written, and listening)
  • Drive, conscientiousness, and perseverance to conduct outbound sales contacts daily

Thesalary rangeor on-target earnings (base salary + on-target incentives)for this position is$120,000 - $150,000a year. Thesalaryultimately offered is determined through a review of education, industry experience, training, knowledge, skills, and abilities of the applicant in alignment with market data and other factors. This position is also eligible forequity and a full range of medical and other benefits.

Ready to Revolutionize Work? Join Us.

This is an opportunity to work with a global, passionate team pioneering technology that's redefining the way people work, everywhere. Join us and discover the many ways that you can have an impact, achieve your potential, and go be great.

#LI-DE1

Benefits and perks you'll appreciate:

  • Flexible work schedule / remote roles
  • Unlimited Personal Time Off
  • 12 holidays off per year
  • 4 days volunteer time off per year
  • Eligible for 4 company Achievement days off per year
  • Variety of health care and well-being benefits
  • Paid family/parental leave
  • We are a designated "Best Place to Work" for 2 years in a row! Learn morehere
  • Newsweek's Top 100 Most Loved Workplaces in America 2023 - Learn morehere

Automation Anywhere is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email recruiting@automationanywhere.com.

At this time, we typically do not offer visa sponsorship for this position. Candidates should generally be authorized to work in the United States without the need for current or future sponsorship.

All unsolicited resumes submitted to any @automationanywhere.com email address, whether submitted by an individual or by an agency, will not be eligible for an agency fee.

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