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Customer Renewals Jobs (NOW HIRING)

InvestorFlow

Customer Renewals Manager

Clark, NJ · On-site

$140K - $160K/yr

Drive renewal pipeline management: maintain a rolling forecast of renewals, track status and health indicators, and proactively flag at-risk accounts to Sales and Customer Success leadership.

InvestorFlow

Customer Renewals Manager

Clark, NJ · On-site

$140K - $160K/yr

Drive renewal pipeline management: maintain a rolling forecast of renewals, track status and health indicators, and proactively flag at-risk accounts to Sales and Customer Success leadership.

InvestorFlow

Customer Renewals Manager

Clark, NJ

$140K - $160K/yr

Drive renewal pipeline management: maintain a rolling forecast of renewals, track status and health indicators, and proactively flag at-risk accounts to Sales and Customer Success leadership.

Hearst

Renewals Manager

Carmel, IN · On-site

This role partners cross-functionally with Sales, Customer Success, Legal, Finance, and Operations to execute timely renewals, improve forecasting accuracy, and support scalable revenue growth. The ...

Hearst

Renewals Manager

Carmel, IN

This role partners cross-functionally with Sales, Customer Success, Legal, Finance, and Operations to execute timely renewals, improve forecasting accuracy, and support scalable revenue growth. The ...

Hearst

Renewals Manager

Carmel, IN · On-site

This role partners cross-functionally with Sales, Customer Success, Legal, Finance, and Operations to execute timely renewals, improve forecasting accuracy, and support scalable revenue growth. The ...

First Databank

Renewals Manager

Carmel, IN

This role partners cross-functionally with Sales, Customer Success, Legal, Finance, and Operations to execute timely renewals, improve forecasting accuracy, and support scalable revenue growth. The ...

Hearst Newspapers

Renewals Manager

Indianapolis, IN · On-site

This role partners cross-functionally with Sales, Customer Success, Legal, Finance, and Operations to execute timely renewals, improve forecasting accuracy, and support scalable revenue growth. The ...

Hearst Communications, Inc.

Renewals Manager

Carmel, IN · On-site

This role partners cross-functionally with Sales, Customer Success, Legal, Finance, and Operations to execute timely renewals, improve forecasting accuracy, and support scalable revenue growth. The ...

Hearst

Renewals Manager

Indianapolis, IN · On-site

This role partners cross-functionally with Sales, Customer Success, Legal, Finance, and Operations to execute timely renewals, improve forecasting accuracy, and support scalable revenue growth. The ...

Hearst

Renewals Manager

Carmel, IN

This role partners cross-functionally with Sales, Customer Success, Legal, Finance, and Operations to execute timely renewals, improve forecasting accuracy, and support scalable revenue growth. The ...

Hearst Newspapers

Renewals Manager

Indianapolis, IN

This role partners cross-functionally with Sales, Customer Success, Legal, Finance, and Operations to execute timely renewals, improve forecasting accuracy, and support scalable revenue growth. The ...

Hearst Television

Renewals Manager

Carmel, IN · On-site

This role partners cross-functionally with Sales, Customer Success, Legal, Finance, and Operations to execute timely renewals, improve forecasting accuracy, and support scalable revenue growth. The ...

Hearst

Renewals Manager

Indianapolis, IN · On-site

This role partners cross-functionally with Sales, Customer Success, Legal, Finance, and Operations to execute timely renewals, improve forecasting accuracy, and support scalable revenue growth. The ...

Hearst Newspapers

Renewals Manager

Indianapolis, IN

This role partners cross-functionally with Sales, Customer Success, Legal, Finance, and Operations to execute timely renewals, improve forecasting accuracy, and support scalable revenue growth. The ...

Hearst Health

Renewals Manager

Carmel, IN · On-site

This role partners cross-functionally with Sales, Customer Success, Legal, Finance, and Operations to execute timely renewals, improve forecasting accuracy, and support scalable revenue growth. The ...

Hearst Newspapers

Renewals Manager

Indianapolis, IN

This role partners cross-functionally with Sales, Customer Success, Legal, Finance, and Operations to execute timely renewals, improve forecasting accuracy, and support scalable revenue growth. The ...

ActiveProspect, Inc.

Renewals Specialist

Austin, TX · Remote

We provide marketers the products they need to acquire qualified customers at scale. Our platform ... Renewal Process Support * Manage a portfolio of customer renewals and proactively engage customers ...

ActiveProspect, Inc.

Renewals Specialist

Austin, TX · On-site +1

We provide marketers the products they need to acquire qualified customers at scale. Our platform ... Renewal Process Support * Manage a portfolio of customer renewals and proactively engage customers ...

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Customer Renewals information

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How much do customer renewals jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for customer renewals in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What is the difference between Customer Renewals vs Customer Account Managers?

AspectCustomer RenewalsCustomer Account Managers
Primary FocusRenewing existing customer subscriptions or contractsManaging overall customer relationships and upselling
Required SkillsRenewal processes, negotiation, customer retentionRelationship building, sales, product knowledge
Work EnvironmentCustomer service, sales teams, subscription-based industriesAccount management, client communication, cross-selling
Common CertificationsCustomer service, sales certificationsSales, account management certifications

Customer Renewals primarily focus on securing contract or subscription renewals to maintain revenue, while Customer Account Managers handle broader client relationships, including upselling and ensuring customer satisfaction. Both roles are vital in customer retention but differ in scope and responsibilities.

What is a Customer Renewals specialist?

A Customer Renewals specialist is a professional responsible for managing and securing contract renewals with existing customers, typically for subscription-based products or services. Their main goal is to ensure customers continue their relationship with the company by addressing concerns, negotiating terms, and identifying upsell opportunities. They often collaborate with sales, support, and account management teams to deliver a seamless renewal process. Customer Renewals specialists play a key role in driving customer retention and recurring revenue for a business.

What are the key skills and qualifications needed to thrive as a Customer Renewals Specialist, and why are they important?

To thrive as a Customer Renewals Specialist, you need strong relationship management, negotiation, and sales skills, often supported by experience in account management or customer success. Familiarity with CRM platforms like Salesforce and proficiency in renewal management tools are typically required. Exceptional communication, problem-solving, and resilience help you build trust and handle objections effectively. These skills ensure high customer retention rates and sustained business growth through successful contract renewals.

What are some common challenges faced in a Customer Renewals role, and how can I prepare for them?

One common challenge in a Customer Renewals role is addressing customer concerns about value and pricing as contracts approach expiration. You'll often need to proactively engage with clients, understand their evolving needs, and collaborate closely with account managers and support teams to resolve issues that might impact renewal decisions. Preparing for this role involves developing strong communication skills, attention to detail, and a customer-centric mindset. Familiarity with CRM tools and a willingness to learn about your company's products or services will also help you navigate these challenges successfully.
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Customer Renewals jobs near you
Infographic showing various Customer Renewals job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $37,792 per year, or $18.2 per hour.

Customer Renewals Manager

InvestorFlow

Clark, NJ • On-site

$140K - $160K/yr

Full-time

Re-posted 4 days ago

Job description

InvestorFlow is the only company of its kind to deliver simple and smart CRM and digital portals for deals and investors to streamline every customer interaction. Asset managers use our platform to easily make transactions with increased productivity and transparency. 

We are looking for a Renewals Specialist to own and optimize the end-to-end renewal process for InvestorFlow's client base. This is a high-impact role within our Revenue Operations function, sitting at the intersection of Sales, Finance, and Customer Success. You will be responsible for ensuring renewals close on time, at the right terms, and with minimal revenue leakage — while delivering a smooth, professional experience for our clients.

The ideal candidate is process-oriented and data-driven, comfortable working cross-functionally, and confident engaging directly with clients when needed to drive renewal outcomes.

You Will:
  • Own the full renewal lifecycle: manage a portfolio of upcoming renewals from early-stage planning through contract execution, ensuring on-time renewal rates and minimizing churn risk.
  • Drive renewal pipeline management: maintain a rolling forecast of renewals, track status and health indicators, and proactively flag at-risk accounts to Sales and Customer Success leadership.
  • Collaborate cross-functionally with Sales, Finance, and Legal to coordinate pricing, contract terms, and approval workflows for each renewal.
  • Engage clients directly as needed to communicate renewal timelines, address questions, and facilitate smooth execution of renewal agreements.
  • Prepare renewal quotes, proposals and order forms/ amendments, and handle renewal contract negotiations with clients.
  • Identify opportunities for upsell or expansion in tandem with the Sales team during the renewal process.
  • Partner with Finance to ensure accurate billing, invoicing, and revenue recognition on renewed contracts in alignment with company policies.
  • Build and maintain scalable renewal processes, playbooks, and automation in our CRM (Salesforce) to improve efficiency as the business grows.
  • Produce regular reporting and analytics on renewal performance, win/loss rates, ARR retention, and key renewal metrics for leadership review.
  • Continuously improve the renewal experience by gathering client feedback and working with internal stakeholders to remove friction from the process.
You Have:

Required

  • 8-10 years of experience in B2B SaaS company, out of which 5+ years in Revenue Operations, Sales Operations, Renewals Management, or a similar role at a B2B SaaS company or relevant market experience.
  • Deep understanding of SaaS pricing models, subscription lifecycle management and contracting processes
  • Proven track record of owning a renewal book of business and meeting or exceeding renewal rate targets.
  • Strong proficiency with Salesforce CRM; experience building reports, managing opportunity pipelines, and maintaining data hygiene.
  • Highly organized with excellent attention to detail — you can juggle a large portfolio of accounts and deadlines without things falling through the cracks.
  • Effective communicator who can work confidently with external clients in a professional, client-facing context and with internal stakeholders.
  • Analytical mindset with the ability to build and maintain renewal forecasts, dashboards, and performance reports.

Nice to Have

  • Experience in fintech, wealthtech, or the alternative investment/financial services industry.
  • Familiarity contract management software (e.g., Ironclad, DocuSign), or billing platforms.
  • Exposure to AI-driven SaaS products and an understanding of how AI features affect customer value and retention conversations.
  • Experience working in a high-growth, Series B or later startup environment.
We offer a competitive base salary + performance bonus tied to renewal outcomes.
InvestorFlow is an investor and deal engagement platform that helps investment banks, alternative asset managers, fund administrators, and wealth managers create intelligent digital experiences and dramatically increase productivity and engagement. InvestorFlow is the only solution provider to integrate deal flow management, fundraising, reporting and investor services into one cloud-native platform. InvestorFlow serves over 175 clients including 25 of the top 50 alternative asset managers, with over $3.5 trillion of assets, 750 funds and 90,000 LPs on its combined platform. InvestorFlow is a privately held company based in San Francisco, California. To learn more, please visit www.investorflow.com 

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.