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Customer Renewals Jobs (NOW HIRING)

InvestorFlow

Customer Renewals Manager

Clark, NJ · On-site

$140K - $160K/yr

Drive renewal pipeline management: maintain a rolling forecast of renewals, track status and health indicators, and proactively flag at-risk accounts to Sales and Customer Success leadership.

InvestorFlow

Customer Renewals Manager

Clark, NJ · On-site

$140K - $160K/yr

Drive renewal pipeline management: maintain a rolling forecast of renewals, track status and health indicators, and proactively flag at-risk accounts to Sales and Customer Success leadership.

InvestorFlow

Customer Renewals Manager

Clark, NJ

$140K - $160K/yr

Drive renewal pipeline management: maintain a rolling forecast of renewals, track status and health indicators, and proactively flag at-risk accounts to Sales and Customer Success leadership.

Hearst

Renewals Manager

Carmel, IN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role partners cross-functionally with Sales, Customer Success, Legal, Finance, and Operations to execute timely renewals, improve forecasting accuracy, and support scalable revenue growth. The ...

Hearst

Renewals Manager

Carmel, IN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role partners cross-functionally with Sales, Customer Success, Legal, Finance, and Operations to execute timely renewals, improve forecasting accuracy, and support scalable revenue growth. The ...

Hearst

Renewals Manager

Carmel, IN

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role partners cross-functionally with Sales, Customer Success, Legal, Finance, and Operations to execute timely renewals, improve forecasting accuracy, and support scalable revenue growth. The ...

Hearst Communications, Inc.

Renewals Manager

Carmel, IN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role partners cross-functionally with Sales, Customer Success, Legal, Finance, and Operations to execute timely renewals, improve forecasting accuracy, and support scalable revenue growth. The ...

Hearst Newspapers

Renewals Manager

Indianapolis, IN

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role partners cross-functionally with Sales, Customer Success, Legal, Finance, and Operations to execute timely renewals, improve forecasting accuracy, and support scalable revenue growth. The ...

Hearst Newspapers

Renewals Manager

Indianapolis, IN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role partners cross-functionally with Sales, Customer Success, Legal, Finance, and Operations to execute timely renewals, improve forecasting accuracy, and support scalable revenue growth. The ...

First Databank

Renewals Manager

Carmel, IN

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role partners cross-functionally with Sales, Customer Success, Legal, Finance, and Operations to execute timely renewals, improve forecasting accuracy, and support scalable revenue growth. The ...

Hearst Health

Renewals Manager

Carmel, IN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role partners cross-functionally with Sales, Customer Success, Legal, Finance, and Operations to execute timely renewals, improve forecasting accuracy, and support scalable revenue growth. The ...

Hearst Newspapers

Renewals Manager

Indianapolis, IN

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role partners cross-functionally with Sales, Customer Success, Legal, Finance, and Operations to execute timely renewals, improve forecasting accuracy, and support scalable revenue growth. The ...

Hearst

Renewals Manager

Carmel, IN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role partners cross-functionally with Sales, Customer Success, Legal, Finance, and Operations to execute timely renewals, improve forecasting accuracy, and support scalable revenue growth. The ...

Hearst Newspapers

Renewals Manager

Indianapolis, IN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role partners cross-functionally with Sales, Customer Success, Legal, Finance, and Operations to execute timely renewals, improve forecasting accuracy, and support scalable revenue growth. The ...

Hearst

Renewals Manager

Indianapolis, IN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role partners cross-functionally with Sales, Customer Success, Legal, Finance, and Operations to execute timely renewals, improve forecasting accuracy, and support scalable revenue growth. The ...

Hearst Television

Renewals Manager

Carmel, IN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role partners cross-functionally with Sales, Customer Success, Legal, Finance, and Operations to execute timely renewals, improve forecasting accuracy, and support scalable revenue growth. The ...

Hearst

Renewals Manager

Indianapolis, IN

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role partners cross-functionally with Sales, Customer Success, Legal, Finance, and Operations to execute timely renewals, improve forecasting accuracy, and support scalable revenue growth. The ...

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Customer Renewals information

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How much do customer renewals jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for customer renewals in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What is a customer renewals specialist?

A Customer Renewals specialist is a professional responsible for managing and securing contract renewals with existing customers, typically for subscription-based products or services. Their main goal is to ensure customers continue their relationship with the company by addressing concerns, negotiating terms, and identifying upsell opportunities. They often collaborate with sales, support, and account management teams to deliver a seamless renewal process. Customer Renewals specialists play a key role in driving customer retention and recurring revenue for a business.

What are the key skills and qualifications needed to thrive as a customer renewals specialist?

To thrive as a Customer Renewals Specialist, you need strong relationship management, negotiation, and sales skills, often supported by experience in account management or customer success. Familiarity with CRM platforms like Salesforce and proficiency in renewal management tools are typically required. Exceptional communication, problem-solving, and resilience help you build trust and handle objections effectively. These skills ensure high customer retention rates and sustained business growth through successful contract renewals.

What are some common challenges faced in a customer renewals role, and how can I prepare for them?

One common challenge in a Customer Renewals role is addressing customer concerns about value and pricing as contracts approach expiration. You'll often need to proactively engage with clients, understand their evolving needs, and collaborate closely with account managers and support teams to resolve issues that might impact renewal decisions. Preparing for this role involves developing strong communication skills, attention to detail, and a customer-centric mindset. Familiarity with CRM tools and a willingness to learn about your company's products or services will also help you navigate these challenges successfully.

What is the difference between Customer Renewals vs Customer Account Managers?

AspectCustomer RenewalsCustomer Account Managers
Primary FocusRenewing existing customer subscriptions or contractsManaging overall customer relationships and upselling
Required SkillsRenewal processes, negotiation, customer retentionRelationship building, sales, product knowledge
Work EnvironmentCustomer service, sales teams, subscription-based industriesAccount management, client communication, cross-selling
Common CertificationsCustomer service, sales certificationsSales, account management certifications

Customer Renewals primarily focus on securing contract or subscription renewals to maintain revenue, while Customer Account Managers handle broader client relationships, including upselling and ensuring customer satisfaction. Both roles are vital in customer retention but differ in scope and responsibilities.

More about Customer Renewals jobs

What job categories do people searching Customer Renewals jobs look for?

The top searched job categories for Customer Renewals jobs are:

Customer Renewals jobs near you
Infographic showing various Customer Renewals job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $37,792 per year, or $18.2 per hour.

Customer Renewals Specialist

LE001 Automation Anywhere, Inc

San Jose, CA • On-site

$120 - $150/hr

Other

Medical, PTO

Posted yesterday

New

Job description

About the Company

Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system is built on the industry’s first Process Reasoning Engine (PRE) and specialized AI agents, combining process discovery, RPA, end‑to‑end orchestration, document processing, and analytics—all delivered with enterprise‑grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential.

Role Summary

As a Customer Renewal Specialist you’ll play a pivotal role in ensuring our clients continue to maximize value from our innovative, industry‑leading solutions. You will be responsible for meeting or exceeding renewal quotas, proactively identifying and mitigating potential renewal risks, and collaborating closely with cross‑functional teams to deliver seamless customer experiences.

Location

San Jose, CA – 3 to 4 days in office.

Reporting To

Sr. Manager, Customer Retention.

Responsibilities
  • Meeting or exceeding assigned sales objectives and quotas for renewal business.
  • Working closely with Customer Success, Sales, Contract Ops, and Support teams to stay updated with customer issues affecting retention.
  • Tracking upsell or cross‑sell opportunities and ensuring renewals stay on track.
  • Identifying at‑risk renewal clients early in the cycle and addressing issues inhibiting a successful, timely renewal.
  • Educating and effectively communicating the value of company solutions to client decision‑makers, including C‑level leaders, technical staff, legal, security, and operations personnel.
  • Maintaining, updating, and managing all Salesforce.com renewal opportunities.
Qualifications
  • 4+ years of renewal or account management experience.
  • Experience selling software products that are on‑demand and recurring in nature.
  • Experience using Salesforce.com as a CRM.
  • Software sales experience; SaaS or subscription sales preferred.
  • Knowledge of AI, Automation, and/or APA preferred.
Key Competencies
  • High problem‑solving ability; learning and adapting quickly as a self‑starter.
  • Team‑oriented with the ability to succeed in an entrepreneurial environment.
  • Committed, enthusiastic, and coachable; desire to thrive in a sales environment.
  • Strong presentation and communication skills (verbal, written, listening).
  • Drive, conscientiousness, perseverance to conduct outbound sales contacts daily.
Salary & Benefits

Salary range or on‑target earnings (base salary+on‑target incentives) is $120,000–$150,000 per year. Position eligible for equity and a full range of medical and other benefits.

Benefits include flexible work schedule, unlimited personal time off, 12 holidays off per year, 4 days volunteer time off per year, 4 company achievement days off per year, variety of health care and well‑being benefits, and paid family/parental leave.

EEO Statement

Automation Anywhere is an affirmative action and equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

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