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Convergys Customer Service Representative Jobs (NOW HIRING)

Domino's

Customer Service Representative (CSR)

Middlebury, VT · On-site

$16.75 - $22.75/hr

Customer Service Representative (CSR)Customer Service Representative:The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Domino's

Customer Service Representative (CSR)

Ayer, MA · On-site

$18 - $24.25/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

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Convergys Customer Service Representative information

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How much do convergys customer service representative jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for convergys customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Convergys customer service representative?

Success as a Convergys Customer Service Representative requires strong verbal communication skills, problem-solving abilities, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and basic troubleshooting tools is often expected. Outstanding patience, active listening, and a positive attitude help candidates excel in delivering customer satisfaction. These skills are vital for efficiently addressing customer inquiries, resolving issues, and contributing to the company's reputation for reliable support.

What does a typical workday look like for a Convergys customer service representative?

As a Convergys Customer Service Representative, your typical workday involves handling inbound or outbound calls, assisting customers with questions or technical issues, and documenting interactions using company systems. You may rotate between different queues or types of requests, depending on business needs, and often collaborate with team leads and supervisors to resolve more complex cases. Most representatives work in either a call center environment or remotely with regular check-ins and team meetings. The role focuses on meeting performance metrics such as call resolution time and customer satisfaction, making adaptability and organization essential.

What is a Convergys customer service representative?

A Convergys Customer Service Representative is responsible for assisting customers with inquiries, troubleshooting issues, and providing solutions related to products or services. They handle customer interactions via phone, email, or chat while ensuring a positive customer experience. The role requires strong communication skills, problem-solving abilities, and a customer-focused mindset. Representatives may also be responsible for processing orders, managing complaints, and providing account support. This position often requires training to familiarize employees with company policies and systems.

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Convergys Customer Service Representative jobs near you
Infographic showing various Convergys Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Customer Operations

Cheektowaga, NY • On-site

$20/hr

Other

Re-posted 9 days ago

Job description

Customer Service Representative

Customer Service Representative $20/hour

In-office position-Cheektowaga, NY

Evening and weekend availability required

Next start date: Monday, September 14th, 2026

Training schedule: Sunday-Thursday 11:00AM - 7:30PM

Are you a tech-savvy problem solver? Do you have the patience to help customers and a knack for providing friendly service? Are you great at multitasking and communicating? Then working as a professional Customer Service Representative at Spectrum may be right for you.

Responsibilities

As a Customer Service Representative with a focus on Video Repair, you will use your communication and problem-solving skills to nurture and maintain relationships with customers who are subscribed to our high-quality cable and video products. Every day, your work will strengthen connections between Spectrum and our customers.

What Our Customer Service Representatives Enjoy Most

  • Learning about our core TV products, services, and billing processes to provide knowledgeable and timely customer service
  • Representing a Fortune 100 company and being the voice of Spectrum
  • Troubleshooting and resolving technical issues related to cable and video services
  • Interacting with customers through inbound phone calls to resolve a variety of topics, including billing questions, account updates, subscriber challenges, and more
  • Resolving TV inquiries while creating best-in-class customer experiences
  • Working in an open, friendly environment with a supportive, energetic team

We're a large organization with bustling 24/7 call centers offering a variety of shifts. During your shift, you will find yourself in the office answering calls, resolving issues, navigating computer systems, and learning a lot about our business. If you enjoy talking to people and fast-paced work, you'll thrive inside our customer service environment.

Qualifications

What You'll Bring To Spectrum Required Qualifications

  • Education: High school diploma or equivalent
  • Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
  • Language: Ability to read, write, speak and understand English

Preferred Qualifications

  • Experience: 6+ months of customer service experience; 1+ year working with computers and software applications; 6+ months of heavy volume phone experience in customer service or a call center
  • Technical Skills: MS Office, computer skills, typing
  • Skills: Communication, organization, time management, multi-tasking, customer service
  • Abilities: Dependable, professional, solution-oriented, results-driven, resilient

Apply