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Convergys Customer Service Representative Jobs (NOW HIRING)

Customer Service Representative (CSR)

Peterborough, NH · On-site

$16.50 - $22.50/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Customer Service Representative (CSR)

Lee, MA · On-site

$17.25 - $23.50/hr

Customer Service Representative (CSR) Customer Service Representative: 50 West Central Street, Lee MA 01238 The Customer Service Representative will WOW the customer by making sure they have a ...

Customer Service Representative (CSR)

Springfield, VT · On-site

$16 - $21.75/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Customer Service Representative (CSR)

Plymouth, NH · On-site

$16.50 - $22.50/hr

Customer Service Representative (CSR) Customer Service Representative: 15 N Main Street, Northfield VT The Customer Service Representative will WOW the customer by making sure they have a positive ...

Customer Service Representative (CSR)

Northfield, VT · On-site

$18.75 - $25.25/hr

Customer Service Representative (CSR) Customer Service Representative: 15 N Main Street, Northfield VT The Customer Service Representative will WOW the customer by making sure they have a positive ...

Customer Service Representative (CSR)

Peterborough, NH · On-site

$16.50 - $22.50/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Customer Service Representative (CSR)

Walpole, NH · On-site

$14.50 - $19.75/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Customer Service Representative (CSR)

Middlebury, VT · On-site

$16.75 - $22.75/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

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Convergys Customer Service Representative information

See salary details

$9

$18

$26

How much do convergys customer service representative jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for convergys customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Convergys Customer Service Representative position, and why are they important?

Success as a Convergys Customer Service Representative requires strong verbal communication skills, problem-solving abilities, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and basic troubleshooting tools is often expected. Outstanding patience, active listening, and a positive attitude help candidates excel in delivering customer satisfaction. These skills are vital for efficiently addressing customer inquiries, resolving issues, and contributing to the company's reputation for reliable support.

What does a typical workday look like for a Convergys Customer Service Representative?

As a Convergys Customer Service Representative, your typical workday involves handling inbound or outbound calls, assisting customers with questions or technical issues, and documenting interactions using company systems. You may rotate between different queues or types of requests, depending on business needs, and often collaborate with team leads and supervisors to resolve more complex cases. Most representatives work in either a call center environment or remotely with regular check-ins and team meetings. The role focuses on meeting performance metrics such as call resolution time and customer satisfaction, making adaptability and organization essential.

What is a Convergys Customer Service Representative job?

A Convergys Customer Service Representative is responsible for assisting customers with inquiries, troubleshooting issues, and providing solutions related to products or services. They handle customer interactions via phone, email, or chat while ensuring a positive customer experience. The role requires strong communication skills, problem-solving abilities, and a customer-focused mindset. Representatives may also be responsible for processing orders, managing complaints, and providing account support. This position often requires training to familiarize employees with company policies and systems.

More about Convergys Customer Service Representative jobs
What cities are hiring for Convergys Customer Service Representative jobs? Cities with the most Convergys Customer Service Representative job openings:
What are the most commonly searched types of Convergys Customer Service Representative jobs? The most popular types of Convergys Customer Service Representative jobs are:
What states have the most Convergys Customer Service Representative jobs? States with the most job openings for Convergys Customer Service Representative jobs include:
Infographic showing various Convergys Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

$16.50 - $22.50/hr

Full-time

Re-posted 10 days ago


Job description

Customer Service Responsibilities include: Creating detailed business plans to facilitate the attainment of goals and quotas Managing the entire sales cycle from finding a client to securing a deal Unearthing new sales opportunities through networking and turn them into long term partnerships Job brief We are looking for a competent Account Executive to find business opportunities and manage customer relationships. You'll be directly responsible for the preservation and expansion of our customer base. The ideal candidate will have talent in sales and experience in customer service.

We expect you to be a reliable professional able to achieve balance between customer orientation and a results-driven approach. The goal is to find opportunities and turn them in long-term profitable relationships based on trust and mutual satisfaction. Responsibilities Create detailed business plans to facilitate the attainment of goals and quotas Manage the entire sales cycle from finding a client to securing a deal Unearth new sales opportunities through networking and turn them into long term partnerships Present products to prospective clients Provide professional after-sales support to enhance the customers' dedication Remain in frequent contact with the clients in your responsibility to understand their needs Respond to complaints and resolve issues aiming to customer contentment and the preservation of the company's reputation Negotiate agreements and keep records of sales and data equirements Proven experience as an Account Executive, or in other sales/customer service role Knowledge of market research, sales and negotiating principles Outstanding knowledge of MS Office; knowledge of CRM software (eg.

Salesforce) is a plus Excellent communication/presentation skills and ability to build relationships Organizational and time-management skills A business acumen Enthusiastic and passionate BSc or BA in business administration, sales or marketing