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Convergys Customer Service Representative Jobs (NOW HIRING)

Gas Express LLC

CSR Customer Service Representative

Benton, AR · On-site

$13.50 - $18.50/hr

Customer Service Representative reports to the Store Manager. The CSR is responsible for assisting the Management Team in the overall operation, cleanliness, maintenance, inventory and cash control ...

Gas Express LLC

CSR Customer Service Representative

Benton, AR · On-site

$13.50 - $18.50/hr

Customer Service Representative reports to the Store Manager. The CSR is responsible for assisting the Management Team in the overall operation, cleanliness, maintenance, inventory and cash control ...

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Convergys Customer Service Representative information

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$9

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$26

How much do convergys customer service representative jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for convergys customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Convergys customer service representative?

A Convergys Customer Service Representative is responsible for assisting customers with inquiries, troubleshooting issues, and providing solutions related to products or services. They handle customer interactions via phone, email, or chat while ensuring a positive customer experience. The role requires strong communication skills, problem-solving abilities, and a customer-focused mindset. Representatives may also be responsible for processing orders, managing complaints, and providing account support. This position often requires training to familiarize employees with company policies and systems.

What does a typical workday look like for a Convergys customer service representative?

As a Convergys Customer Service Representative, your typical workday involves handling inbound or outbound calls, assisting customers with questions or technical issues, and documenting interactions using company systems. You may rotate between different queues or types of requests, depending on business needs, and often collaborate with team leads and supervisors to resolve more complex cases. Most representatives work in either a call center environment or remotely with regular check-ins and team meetings. The role focuses on meeting performance metrics such as call resolution time and customer satisfaction, making adaptability and organization essential.

What are the key skills and qualifications needed to thrive as a Convergys customer service representative?

Success as a Convergys Customer Service Representative requires strong verbal communication skills, problem-solving abilities, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and basic troubleshooting tools is often expected. Outstanding patience, active listening, and a positive attitude help candidates excel in delivering customer satisfaction. These skills are vital for efficiently addressing customer inquiries, resolving issues, and contributing to the company's reputation for reliable support.

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Convergys Customer Service Representative jobs near you
Infographic showing various Convergys Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

CSR - Customer Service Rep

Edison Electric, Inc.

Minneapolis, MN • On-site

$23 - $28/hr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 6 days ago

Key responsibilities

  • Manage phone lines and respond to website requests to assist customers.

  • Speak with customers to understand their electrical needs and determine service options.

  • Schedule appointments and dispatch electricians to jobs.

Job description

Edison Electric Inc. in Minneapolis, MN is looking for a self-motivated, client-driven person to join our office as a full-time CSR - Customer Service Rep. If you have a cheerful attitude, flexible problem-solving skills, and an inherent desire to make a positive impact, you could be the right fit for this clerical role!Depending on experience and qualifications, you can earn $23.00 - $28.00/hour. You can thrive in our positive working environment and enjoy this incredible benefits package:Health, dental, and visionPaid time off (PTO)401(k) with company matchShort- and long-term disabilityBonus structureCompany partiesCompany vehicleEducation assistanceGrowth opportunitiesLife insuranceMentor/apprentice programUniformsAs for your schedule, you're usually in our office from 7:00 am - 4:00 pm, Monday - Friday. Are you communicative and great with speaking over the phone? Do you take pride in your work and give your best every day? If YES, we want you as our CSR - Customer Service Rep!WHAT YOUR DAY IS LIKEYou let your clerical skills and customer service know-how shine, skillfully managing our phone lines and responding to website requests to assist customers and keep our schedule full. Committed to doing your best, you speak with customers, ask about their electrical needs, and determine what we can do for them. You remain organized as you schedule appointments and effectively dispatch electricians to jobs. With a cheerful demeanor, you support our clients however you can and make a lasting positive impression of our office. Your efforts help turn first-time clients into loyal customers!WHO ARE WE?Since 2007, we've proudly served the Twin Cities as a locally owned, independent company, and we treat our team like family. Our culture is centered on valuing and supporting each member of our team. We're committed to providing a workplace where everyone can thrive both professionally and personally. Don't just take our word for it-visit our careers page to hear directly from our employees through their testimonials. They share firsthand how we prioritize work-life balance, ensuring they have time for family events and personal commitments. If you're looking for a company that truly values and invests in its people, join us!WHAT DO YOU NEED?Excellent phone communication and listening skillsAdministrative skills, organizational abilities, and strong time management skillsPresentation skillsCustomer service mindset and ability to interact with different kinds of peopleExperience with ServiceTitan or another CRM would be a bonus for this clerical role. Do you have what it takes to excel as our CSR - Customer Service Rep? If so, don't wait - apply today with our short initial form!Must have the ability to pass a background check and drug screening test.
Job Posted by ApplicantPro