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Fractional Customer Success Jobs (NOW HIRING)

Digital Accoustics Llc.

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Fractional Technical Product & Customer Success Manager

Chicago, IL · Remote

$50 - $80/hr

The Technical Product Manager / Customer Success Manager will become the operational bridge, improving responsiveness, increasing customer satisfaction, and allowing Digital Acoustics to scale ...

Digital Accoustics Llc.

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Fractional Technical Product & Customer Success Manager

Seattle, WA · Remote

$50 - $80/hr

The Technical Product Manager / Customer Success Manager will become the operational bridge, improving responsiveness, increasing customer satisfaction, and allowing Digital Acoustics to scale ...

Digital Accoustics Llc.

Be Seen First

Fractional Technical Product & Customer Success Manager

Austin, TX · Remote

$50 - $80/hr

The Technical Product Manager / Customer Success Manager will become the operational bridge, improving responsiveness, increasing customer satisfaction, and allowing Digital Acoustics to scale ...

EXCLUSIVE JETS LLC

Director, Retail Sales

Raleigh, NC · On-site

Attain and exceed sales quota of new Jet Club and Fractional customers * Create new sales ... Proven track record of success selling fully cycle high value services * Interpersonal skills with ...

EXCLUSIVE JETS LLC

Director, Retail Sales

Raleigh, NC · On-site

Attain and exceed sales quota of new Jet Club and Fractional customers * Create new sales ... Proven track record of success selling fully cycle high value services * Interpersonal skills with ...

Secure Engage

Fractional CFO (Oregon)

Oregon, WI · On-site

Careers Fractional CFO Location Hybrid or Remote (Secure Engage - Canada/US) Type Part-Time / ... sectors Customer Success Lead Full‑time Hybrid or Remote (Secure Engage - Canada/US) Lead the ...

INFLEXIONPOINT LLC

Fractional IT Director

Red Bank, NJ

$175 - $225/hr

The cornerstone of our commitment to building long-term relationships with our customers is making ... Demonstrated success managing an outsourced MSP or IT service provider, including performance ...

Inflexionpoint

Fractional IT Director

Red Bank, NJ · On-site

$175 - $225/hr

The cornerstone of our commitment to building long-term relationships with our customers is making ... Demonstrated success managing an outsourced MSP or IT service provider, including performance ...

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All JobsFractional Customer Success Jobs

Fractional Customer Success information

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$32.5K

$83.1K

$140K

How much do fractional customer success jobs pay per year?

As of Aug 5, 2026, the average yearly pay for fractional customer success in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a fractional customer success manager?

A Fractional Customer Success Manager is a professional who works with multiple companies on a part-time or contract basis to help improve customer satisfaction, retention, and growth. Unlike full-time employees, fractional customer success managers provide their expertise to several organizations, typically focusing on optimizing customer journeys, onboarding, and relationship management. This flexible arrangement allows businesses to access experienced talent without the commitment or cost of hiring a full-time staff member. It's ideal for startups and small businesses looking to scale their customer success efforts efficiently.

What are the key skills and qualifications needed to thrive as a fractional customer success manager, and why are they important?

To thrive as a Fractional Customer Success Manager, you need a strong background in account management, problem-solving, and customer relationship building, often supported by experience in SaaS or B2B environments. Familiarity with CRM platforms like Salesforce or HubSpot and customer success tools such as Gainsight or ChurnZero is typically required. Excellent communication, adaptability, and self-management skills set top performers apart in this flexible, client-facing role. These capabilities are crucial for driving client retention and satisfaction while efficiently managing multiple accounts across different organizations.

What is the difference between Fractional Customer Success vs Customer Success Manager?

AspectFractional Customer SuccessCustomer Success Manager
CredentialsRelevant experience, industry knowledge, possibly certificationsTypically requires a bachelor’s degree, customer success certifications often preferred
Work EnvironmentPart-time or contract basis, often remote, serving multiple clientsFull-time, in-house or remote, focused on a single company's customers
Employer & Industry UsageUsed by SaaS and tech companies to supplement teamsCommon in SaaS, tech, and service industries for ongoing customer engagement

In summary, Fractional Customer Success professionals work on a part-time or contract basis, managing multiple clients' customer success needs, while Customer Success Managers are full-time employees dedicated to a single company's customers. Both roles require relevant experience, but their work settings and commitments differ significantly.

How does a fractional customer success professional typically integrate with existing teams and processes?

A Fractional Customer Success professional usually works on a part-time or contract basis, collaborating closely with in-house teams to support customer retention and satisfaction goals. They often participate in regular team meetings, leverage the company’s CRM tools, and align with established customer communication workflows, while bringing external expertise and fresh perspectives. Integration involves clear communication of objectives, understanding company culture, and quickly building rapport with both internal stakeholders and clients. This flexible arrangement allows organizations to benefit from specialized skills without a full-time commitment.
More about Fractional Customer Success jobs
What cities are hiring for Fractional Customer Success jobs? Cities with the most Fractional Customer Success job openings:
What states have the most Fractional Customer Success jobs? States with the most job openings for Fractional Customer Success jobs include:
What job categories do people searching Fractional Customer Success jobs look for? The top searched job categories for Fractional Customer Success jobs are:
Fractional Customer Success jobs near you
Infographic showing various Fractional Customer Success job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Fractional Technical Product & Customer Success Manager

Digital Accoustics Llc.

Los Angeles, CA • Remote

$50 - $80/hr

Part-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

This is NOT a software engineering position and NOT a traditional SaaS Product Manager role.


Digital Acoustics is seeking an experienced, customer-facing technical leader for a unique role that bridges the gap between our enterprise customers, hardware/firmware engineers, and deployment teams. Please note that this is neither a software engineering position nor a traditional SaaS Product Manager role.
You will not need to design solutions yourself. Instead, you must understand them well enough to ask the right questions, define requirements, prioritize work, and communicate effectively between all stakeholders.
Currently, our Senior Software Engineering team handles multiple critical functions, including engineering leadership, technical support, troubleshooting, product planning, and deployment coordination. As our qBridge product enters commercial scale, we need to separate these responsibilities so that engineering can focus entirely on software architecture, product innovation, and advanced engineering. The Technical Product Manager / Customer Success Manager will become the operational bridge, improving responsiveness, increasing customer satisfaction, and allowing Digital Acoustics to scale efficiently.
Key responsibilities include:
  - Speaking confidently with engineers without needing to write code.
  - Understanding customer problems and converting them into actionable product requirements.
  - Earning the trust of enterprise customers and participating in technical meetings and collaboration tools like Slack.
  - Organizing competing priorities across engineering, manufacturing, and customers.
  - Coordinating firmware, software, and hardware releases.
  - Working closely with engineering to remove ambiguity and accelerate development.
  - Coordinating with manufacturing and supply chain partners.
  - Thinking strategically about expanding the product into adjacent markets and identifying new commercial opportunities for qBridge beyond the Quick Service Restaurant (QSR) industry.

Company Description

About Digital Acoustics & qBridge

Digital Acoustics is a communications technology company with decades of experience delivering mission-critical voice and IP communications solutions. We are now entering our next stage of high-impact growth with qBridge—an enterprise communications platform that enables conversational AI companies to integrate seamlessly with existing Quick Service Restaurant (QSR) drive-thru systems without replacing installed hardware.

Our customers include leading AI providers deploying solutions for national restaurant brands. As our deployments move from pilot programs to large-scale enterprise rollouts, we are looking for an experienced technical product leader to help guide that growth.

About the Platform

qBridge is a comprehensive enterprise hardware and software platform combining:

● Embedded Linux hardware & enterprise firmware lifecycle management

● Cloud-connected device management & fleet management

● Audio processing, SIP, and WebSocket communications

● Remote diagnostics & manufacturing coordination