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Fractional Customer Success Jobs (NOW HIRING)

Visalaw AI

Customer Success Manager

Memphis, TN · On-site

The Customer Success Manager is a key executor of our client success playbook, responsible for ... Work closely with your peer CSM, fractional CS leader, and the sales, product, and engineering ...

Visalaw AI

Customer Success Manager

Memphis, TN · On-site +1

The Customer Success Manager is a key executor of our client success playbook, responsible for ... Work closely with your peer CSM, fractional CS leader, and the sales, product, and engineering ...

Visalaw AI

Customer Success Manager

Memphis, TN · On-site

The Customer Success Manager is a key executor of our client success playbook, responsible for ... Work closely with your peer CSM, fractional CS leader, and the sales, product, and engineering ...

TurboCheck

Fractional Technical Recruiter

Austin, TX · Remote

🚀 Fractional Technical & GTM Recruiter TurboCheck is looking for an experienced Fractional ... customer success, and operations. You'll work directly with our CEO to identify, engage, and hire ...

SMB Team

Client Success Manager

Philadelphia, PA

Familiarity with FCFO / fractional CFO services (cash flow, forecasting, financial reporting ... Background in customer success, account management, or high-touch client services * Experience ...

SMB Team

Client Success Manager

Philadelphia, PA · On-site +1

Familiarity with FCFO / fractional CFO services (cash flow, forecasting, financial reporting ... Background in customer success, account management, or high-touch client services * Experience ...

SMB Team

Client Success Manager

Philadelphia, PA

Familiarity with FCFO / fractional CFO services (cash flow, forecasting, financial reporting ... Background in customer success, account management, or high-touch client services * Experience ...

Chai Vision

Fractional Controller

Howell, NJ · On-site

... products and customer experiences at scale. Chai Vision continues to invest in expanding its ... Success Metrics * Month-end close completed within 5-7 business days, quarter-end within 10 ...

EXCLUSIVE JETS LLC

Director, Retail Sales

Raleigh, NC · On-site

Attain and exceed sales quota of new Jet Club and Fractional customers * Create new sales ... Proven track record of success selling fully cycle high value services * Interpersonal skills with ...

EXCLUSIVE JETS LLC

Director, Retail Sales

Raleigh, NC · On-site

Attain and exceed sales quota of new Jet Club and Fractional customers * Create new sales ... Proven track record of success selling fully cycle high value services * Interpersonal skills with ...

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All JobsFractional Customer Success Jobs

Fractional Customer Success information

See salary details

$32.5K

$83.1K

$140K

How much do fractional customer success jobs pay per year?

As of Jun 12, 2026, the average yearly pay for fractional customer success in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a Fractional Customer Success Manager?

A Fractional Customer Success Manager is a professional who works with multiple companies on a part-time or contract basis to help improve customer satisfaction, retention, and growth. Unlike full-time employees, fractional customer success managers provide their expertise to several organizations, typically focusing on optimizing customer journeys, onboarding, and relationship management. This flexible arrangement allows businesses to access experienced talent without the commitment or cost of hiring a full-time staff member. It's ideal for startups and small businesses looking to scale their customer success efforts efficiently.

What are the key skills and qualifications needed to thrive as a Fractional Customer Success Manager, and why are they important?

To thrive as a Fractional Customer Success Manager, you need a strong background in account management, problem-solving, and customer relationship building, often supported by experience in SaaS or B2B environments. Familiarity with CRM platforms like Salesforce or HubSpot and customer success tools such as Gainsight or ChurnZero is typically required. Excellent communication, adaptability, and self-management skills set top performers apart in this flexible, client-facing role. These capabilities are crucial for driving client retention and satisfaction while efficiently managing multiple accounts across different organizations.

What is the difference between Fractional Customer Success vs Customer Success Manager?

AspectFractional Customer SuccessCustomer Success Manager
CredentialsRelevant experience, industry knowledge, possibly certificationsTypically requires a bachelor’s degree, customer success certifications often preferred
Work EnvironmentPart-time or contract basis, often remote, serving multiple clientsFull-time, in-house or remote, focused on a single company's customers
Employer & Industry UsageUsed by SaaS and tech companies to supplement teamsCommon in SaaS, tech, and service industries for ongoing customer engagement

In summary, Fractional Customer Success professionals work on a part-time or contract basis, managing multiple clients' customer success needs, while Customer Success Managers are full-time employees dedicated to a single company's customers. Both roles require relevant experience, but their work settings and commitments differ significantly.

How does a Fractional Customer Success professional typically integrate with existing teams and processes?

A Fractional Customer Success professional usually works on a part-time or contract basis, collaborating closely with in-house teams to support customer retention and satisfaction goals. They often participate in regular team meetings, leverage the company’s CRM tools, and align with established customer communication workflows, while bringing external expertise and fresh perspectives. Integration involves clear communication of objectives, understanding company culture, and quickly building rapport with both internal stakeholders and clients. This flexible arrangement allows organizations to benefit from specialized skills without a full-time commitment.
More about Fractional Customer Success jobs
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Fractional Customer Success jobs near you

Customer Success Manager

Visalaw AI

Memphis, TN • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 22 days ago

Job description

About Visalaw.ai

Visalaw AI is a cutting-edge legal tech startup that leverages the power of artificial intelligence to revolutionize immigration law practice. Our platform is designed to streamline processes, improve accuracy, and enhance the client experience for law firms specializing in immigration law. We are passionate about the intersection of AI and legal practice and are dedicated to positively impacting the legal industry.

Position Overview

We are seeking a driven and client-focused Customer Success Manager to join our growing team. This role reports to our CS leadership and works closely alongside a peer CSM to deliver an exceptional experience across our portfolio of law firm clients. The position can be based in Memphis, TN, or remote for the right candidate.

The Customer Success Manager is a key executor of our client success playbook, responsible for onboarding, retaining, and supporting law firms as they adopt and grow with the Visalaw AI platform. You'll work within an established structure while contributing ideas that help the team continuously improve.

If you are passionate about AI, legal technology, and building meaningful client relationships, we want to hear from you. Experience in immigration law or legal services is a strong plus.


Responsibilities

Client Onboarding & Implementation: Guide new clients through a structured onboarding process, ensuring a smooth transition onto the Visalaw.ai platform. Provide hands-on training and follow-up support to set each firm up for success from day one.

Ongoing Relationship Management: Serve as a dedicated point of contact for an assigned portfolio of law firm clients, managed collaboratively alongside a peer CSM. Conduct regular check-ins and proactive outreach to ensure satisfaction and continued platform adoption.

Retention & Renewal: Monitor client health and usage to identify at-risk accounts. Escalate concerns to CS leadership and execute agreed-upon action plans to resolve issues and support renewals.

Expansion Awareness: Surface and flag client expansion opportunities, such as increased usage or interest in additional features, to CS leadership and the sales team for follow-up.

Voice of the Customer: Gather and relay client feedback to help leadership and the product team understand platform performance, pain points, and improvement opportunities. Be the client's internal advocate.

Documentation & Resources: Contribute to the development and upkeep of help guides, onboarding materials, FAQs, and best practice resources that empower clients to get the most out of Visalaw.ai.

Cross-Functional Collaboration: Work closely with your peer CSM, fractional CS leader, and the sales, product, and engineering teams to ensure a seamless and cohesive client experience.

Continuous Learning: Stay current on developments in AI, immigration law, and legal tech to better serve clients and anticipate their evolving needs.

Requirements

Bachelor's degree or equivalent experience

2–4 years of experience in customer success, account management, or client services - preferably in a SaaS or legal tech environment

Experience in or strong familiarity with immigration law (paralegal, legal assistant, or firm operations background is a plus)

Exceptional communication and relationship-building skills

Strong organizational skills and ability to manage a defined portfolio of accounts simultaneously

Comfortable working within established processes while contributing ideas for improvement

Experience using CRM tools (HubSpot, Salesforce, or similar)

Proactive problem-solver who thrives in a collaborative, fast-paced startup environment

Benefits

Competitive salary

Employer-sponsored health insurance

Voluntary dental and vision

401(k) retirement plan

Flexible PTO

Remote work flexibility