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Fractional Customer Success Jobs (NOW HIRING)

EXCLUSIVE JETS LLC

Director, Retail Sales

Raleigh, NC · On-site

Attain and exceed sales quota of new Jet Club and Fractional customers * Create new sales ... Proven track record of success selling fully cycle high value services * Interpersonal skills with ...

EXCLUSIVE JETS LLC

Director, Retail Sales

Raleigh, NC · On-site

Attain and exceed sales quota of new Jet Club and Fractional customers * Create new sales ... Proven track record of success selling fully cycle high value services * Interpersonal skills with ...

Portside, Inc.

Strategic Sales Executive

Own and grow a portfolio of strategic accounts across charter, fractional, corporate, regional ... Collaborate closely with Customer Success, Product, Marketing, and Leadership teams to maximize ...

Portside, Inc.

Product Marketing Manager

$157K/yr

This role will serve as the critical link between Product, Sales, Customer Success, and Marketing ... charter operators, fractional operators, lessors, and aircraft owners. * Develop a deep ...

Kentech Consulting, Inc.

FRACTIONAL GROWTH HACKER

$4.0K - $8.0K/mo

The Opportunity We are looking for a Fractional Growth Lead to build and execute the growth ... Proven success driving measurable revenue, pipeline, reactivation, or customer acquisition * Strong ...

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Fractional Customer Success information

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$32.5K

$83.1K

$140K

How much do fractional customer success jobs pay per year?

As of Jul 13, 2026, the average yearly pay for fractional customer success in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a Fractional Customer Success Manager?

A Fractional Customer Success Manager is a professional who works with multiple companies on a part-time or contract basis to help improve customer satisfaction, retention, and growth. Unlike full-time employees, fractional customer success managers provide their expertise to several organizations, typically focusing on optimizing customer journeys, onboarding, and relationship management. This flexible arrangement allows businesses to access experienced talent without the commitment or cost of hiring a full-time staff member. It's ideal for startups and small businesses looking to scale their customer success efforts efficiently.

What are the key skills and qualifications needed to thrive as a Fractional Customer Success Manager, and why are they important?

To thrive as a Fractional Customer Success Manager, you need a strong background in account management, problem-solving, and customer relationship building, often supported by experience in SaaS or B2B environments. Familiarity with CRM platforms like Salesforce or HubSpot and customer success tools such as Gainsight or ChurnZero is typically required. Excellent communication, adaptability, and self-management skills set top performers apart in this flexible, client-facing role. These capabilities are crucial for driving client retention and satisfaction while efficiently managing multiple accounts across different organizations.

What is the difference between Fractional Customer Success vs Customer Success Manager?

AspectFractional Customer SuccessCustomer Success Manager
CredentialsRelevant experience, industry knowledge, possibly certificationsTypically requires a bachelor’s degree, customer success certifications often preferred
Work EnvironmentPart-time or contract basis, often remote, serving multiple clientsFull-time, in-house or remote, focused on a single company's customers
Employer & Industry UsageUsed by SaaS and tech companies to supplement teamsCommon in SaaS, tech, and service industries for ongoing customer engagement

In summary, Fractional Customer Success professionals work on a part-time or contract basis, managing multiple clients' customer success needs, while Customer Success Managers are full-time employees dedicated to a single company's customers. Both roles require relevant experience, but their work settings and commitments differ significantly.

How does a Fractional Customer Success professional typically integrate with existing teams and processes?

A Fractional Customer Success professional usually works on a part-time or contract basis, collaborating closely with in-house teams to support customer retention and satisfaction goals. They often participate in regular team meetings, leverage the company’s CRM tools, and align with established customer communication workflows, while bringing external expertise and fresh perspectives. Integration involves clear communication of objectives, understanding company culture, and quickly building rapport with both internal stakeholders and clients. This flexible arrangement allows organizations to benefit from specialized skills without a full-time commitment.
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Fractional Customer Success jobs near you
Fractional SDR selling to Customer Success

Fractional SDR selling to Customer Success

Activated Scale Inc.

Remote

$2.5K/mo

Full-time

Re-posted 8 days ago

Job description

Requirements
Must Haves for this role:
  • Must have prior experience selling to e-commerce and Retail companies
  • Must be willing to make a lot of cold calls
  • Will work initially to build pipeline and over time will manage the full sales process to close

Objectives of this role:
  • Win more meetings for the founder
  • Represent the company's products and services, using comprehensive knowledge as well as consumer research to explain how their solutions meet customer needs
  • Generate leads and build relationships by nurturing warm prospects and finding potential new sales opportunities
  • Manage and maintain a pipeline of interested prospects and engage the founding team in next steps
  • Identify best practices for refining the company's lead-generation playbook

Responsibilities:
  • Utilize CRM, cold calls, and email to generate new sales opportunities
  • Identify the needs of prospects, and suggest appropriate products or services
  • Build long-term, trusting relationships with prospects to qualify leads as sales opportunities
  • Proactively seek new business opportunities in the market
  • Set up meetings or calls between (prospective) customers and the founding team
  • Report to the Founder with weekly, monthly, and quarterly results

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