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Fractional Customer Success Jobs (NOW HIRING)

ReFlow

Fractional Head of Customer Success

Fractional Technical Recruiter We're building Reflow, a workforce and workflow intelligence ... The founder is managing the Customer Success team today, but needs to free up his time and better ...

Flosum

Fractional Business Value Consultant

We are looking for a fractional, client-facing Business Value Consultant to help customers and ... Partner with customer success, sales, solutions consulting, and marketing teams to support renewals ...

Gofractional

Are comfortable working closely with Sales and Customer Success * Can move between strategy and ... Engagement Model Engagement: Part-time / Fractional Duration: Initial 3-6 month engagement, with ...

Gofractional

The Role As Fractional Head of Product Marketing, you will own the narrative connecting SWARM ... You will work across product, sales, customer success, and leadership to turn complex technical ...

SMB Team

Client Success Manager

Philadelphia, PA · On-site +1

Familiarity with FCFO / fractional CFO services (cash flow, forecasting, financial reporting ... Background in customer success, account management, or high-touch client services * Experience ...

SMB Team

Client Success Manager

Philadelphia, PA · On-site

Familiarity with FCFO / fractional CFO services (cash flow, forecasting, financial reporting ... Background in customer success, account management, or high-touch client services * Experience ...

Axon

Sr Software Technical Account Manager

Boston, MA · Remote

... enterprise customers through a shared, fractional engagement model. Approximately 25% of this ... Success. What You Bring Required Experience and Skills: * 4+ years of relevant experience in ...

Axon

Sr Software Technical Account Manager

Atlanta, GA · Remote

... enterprise customers through a shared, fractional engagement model. Approximately 25% of this ... Success. What You Bring Required Experience and Skills: * 4+ years of relevant experience in ...

Axon Enterprise

... customer within a defined fractional allocation. * Support the readiness, deployment, and ... Success. What You Bring Required Experience and Skills: * 4+ years of relevant experience in ...

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Fractional Customer Success information

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$32.5K

$83.1K

$140K

How much do fractional customer success jobs pay per year?

As of Sep 14, 2026, the average yearly pay for fractional customer success in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a fractional customer success manager?

A Fractional Customer Success Manager is a professional who works with multiple companies on a part-time or contract basis to help improve customer satisfaction, retention, and growth. Unlike full-time employees, fractional customer success managers provide their expertise to several organizations, typically focusing on optimizing customer journeys, onboarding, and relationship management. This flexible arrangement allows businesses to access experienced talent without the commitment or cost of hiring a full-time staff member. It's ideal for startups and small businesses looking to scale their customer success efforts efficiently.

How does a fractional customer success professional typically integrate with existing teams and processes?

A Fractional Customer Success professional usually works on a part-time or contract basis, collaborating closely with in-house teams to support customer retention and satisfaction goals. They often participate in regular team meetings, leverage the company’s CRM tools, and align with established customer communication workflows, while bringing external expertise and fresh perspectives. Integration involves clear communication of objectives, understanding company culture, and quickly building rapport with both internal stakeholders and clients. This flexible arrangement allows organizations to benefit from specialized skills without a full-time commitment.

What are the key skills and qualifications needed to thrive as a fractional customer success manager, and why are they important?

To thrive as a Fractional Customer Success Manager, you need a strong background in account management, problem-solving, and customer relationship building, often supported by experience in SaaS or B2B environments. Familiarity with CRM platforms like Salesforce or HubSpot and customer success tools such as Gainsight or ChurnZero is typically required. Excellent communication, adaptability, and self-management skills set top performers apart in this flexible, client-facing role. These capabilities are crucial for driving client retention and satisfaction while efficiently managing multiple accounts across different organizations.

What is the difference between Fractional Customer Success vs Customer Success Manager?

AspectFractional Customer SuccessCustomer Success Manager
CredentialsRelevant experience, industry knowledge, possibly certificationsTypically requires a bachelor’s degree, customer success certifications often preferred
Work EnvironmentPart-time or contract basis, often remote, serving multiple clientsFull-time, in-house or remote, focused on a single company's customers
Employer & Industry UsageUsed by SaaS and tech companies to supplement teamsCommon in SaaS, tech, and service industries for ongoing customer engagement

In summary, Fractional Customer Success professionals work on a part-time or contract basis, managing multiple clients' customer success needs, while Customer Success Managers are full-time employees dedicated to a single company's customers. Both roles require relevant experience, but their work settings and commitments differ significantly.

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Fractional Customer Success jobs near you
Infographic showing various Fractional Customer Success job openings in the United States as of September 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Fractional Head of Customer Success

Remote

ReFlow
See more jobs at ReFlowexternal

Other

Re-posted 23 days ago

Job description

Fractional Technical Recruiter

We're building Reflow, a workforce and workflow intelligence platform that helps teams understand and improve how work gets done. We're a U.S.-based tech company with a high bar for talent, ownership, and execution — and we're intentional about building a strong, globally distributed team from the start.

We're looking for a fractional Technical Recruiter to own full-cycle recruiting for technical roles, with a particular focus on Europe and Latin America. This is a hands-on role for someone who has hired senior technical talent internationally, thrives in early-stage environments, and cares deeply about hiring quality, speed, and candidate experience.

What You'll Do

Problem: The founder is managing the Customer Success team today, but needs to free up his time and better set up this team for success.

Specifically, you'll:

  • Manage our two CSMs
  • Start super hands-on to learn the product, but then quickly focus on team management and performance
  • Build out the CS team, including interviewing, hiring, onboarding, and 30/60/90 day performance
  • Shadow relevant customer conversations
  • Own the full customer lifecycle from pilot through expansion
  • Act as the founder's single point of contact for Customer Success
Who You Are
  • Been VP of CS or Head of CS for other VC-backed B2B startups that sell to mid-market & enterprise buyers
  • Significant experience managing CS teams, hiring, firing, and setting performance standards
  • Designed the full CS lifecycle end-to-end
  • Comfortable working on an hourly basis (not retainer), tracking your hours, and moving with efficiency
  • Based in the USA or Canada only

Nice-to-haves:

  • Experience with data-heavy, workflow-heavy, or other kinds of highly technical enterprise products
  • You've built out the founding CS team
Why Join
  • High ownership over technical hiring at an early-stage company.
  • Direct partnership with the Founder
  • Opportunity to shape how Reflow hires globally from the ground up.
  • Flexible, remote, fractional setup with high trust and high expectations.
Compensation:

We offer competitive pay based on the market and where you're located. The salary ranges in our job postings are intentionally wide because they need to cover both U.S. and international candidates. Our final offer will depend on things like your experience, skill set, and location.

Apply