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Fractional Customer Success Jobs (NOW HIRING)

Portside, Inc.

Strategic Sales Executive

Own and grow a portfolio of strategic accounts across charter, fractional, corporate, regional ... Collaborate closely with Customer Success, Product, Marketing, and Leadership teams to maximize ...

Compose.ly

Brand Copywriter

$35 - $40/hr

Experience writing for organizations in the fractional executive space, particularly within finance ... Write customer success stories and case studies that highlight measurable business impact * Create ...

Viamo

$4.0K/mo

Demonstrated success in securing funded partnerships through prime contractors or consortiums ... Experience using a CRM to manage sales pipelines and track deal progression with accuracy and ...

Doist

Fractional Chief Medical Officer (CMO)

Boston, MA · On-site

$250 - $350/hr

Serve as a strategic clinical advisor across the organization, helping ensure customer insights ... Success building trusted relationships with physician executives, health systems, childhood ...

Joyful Health, Inc

Customer Operations Lead

New York, NY · On-site

$146K/yr

We spent 10 months working as fractional CFOs for a dozen practices, doing this work side by side ... You sit across Ops: partnering with Customer Success and service-line leaders, and reporting to the ...

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Fractional Customer Success information

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$32.5K

$83.1K

$140K

How much do fractional customer success jobs pay per year?

As of Aug 15, 2026, the average yearly pay for fractional customer success in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a fractional customer success manager?

A Fractional Customer Success Manager is a professional who works with multiple companies on a part-time or contract basis to help improve customer satisfaction, retention, and growth. Unlike full-time employees, fractional customer success managers provide their expertise to several organizations, typically focusing on optimizing customer journeys, onboarding, and relationship management. This flexible arrangement allows businesses to access experienced talent without the commitment or cost of hiring a full-time staff member. It's ideal for startups and small businesses looking to scale their customer success efforts efficiently.

What are the key skills and qualifications needed to thrive as a fractional customer success manager, and why are they important?

To thrive as a Fractional Customer Success Manager, you need a strong background in account management, problem-solving, and customer relationship building, often supported by experience in SaaS or B2B environments. Familiarity with CRM platforms like Salesforce or HubSpot and customer success tools such as Gainsight or ChurnZero is typically required. Excellent communication, adaptability, and self-management skills set top performers apart in this flexible, client-facing role. These capabilities are crucial for driving client retention and satisfaction while efficiently managing multiple accounts across different organizations.

What is the difference between Fractional Customer Success vs Customer Success Manager?

AspectFractional Customer SuccessCustomer Success Manager
CredentialsRelevant experience, industry knowledge, possibly certificationsTypically requires a bachelor’s degree, customer success certifications often preferred
Work EnvironmentPart-time or contract basis, often remote, serving multiple clientsFull-time, in-house or remote, focused on a single company's customers
Employer & Industry UsageUsed by SaaS and tech companies to supplement teamsCommon in SaaS, tech, and service industries for ongoing customer engagement

In summary, Fractional Customer Success professionals work on a part-time or contract basis, managing multiple clients' customer success needs, while Customer Success Managers are full-time employees dedicated to a single company's customers. Both roles require relevant experience, but their work settings and commitments differ significantly.

How does a fractional customer success professional typically integrate with existing teams and processes?

A Fractional Customer Success professional usually works on a part-time or contract basis, collaborating closely with in-house teams to support customer retention and satisfaction goals. They often participate in regular team meetings, leverage the company’s CRM tools, and align with established customer communication workflows, while bringing external expertise and fresh perspectives. Integration involves clear communication of objectives, understanding company culture, and quickly building rapport with both internal stakeholders and clients. This flexible arrangement allows organizations to benefit from specialized skills without a full-time commitment.
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Fractional Customer Success jobs near you
Infographic showing various Fractional Customer Success job openings in the United States as of August 2026, with employment types broken down into 54% Full Time, 15% Part Time, and 31% Contract. Highlights an 46% In-person, and 54% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Fractional Chief Information Officer

CG Financial Services

Williamston, MI • On-site

Full-time

Posted 24 days ago

Job description

Description:

Engagement Summary


CG Financial Services seeks a Fractional Chief Information Officer (FCIO) to provide executive technology leadership, decision ownership, and execution accountability. The initial focus will be three Priority Projects: the data lake transition, the CRM transition, and the implementation of Gradient. It is expected that this engagement will require more time during the Priority Project phase. Following the successful conclusion of these initiatives, the FCIO will transition to an ongoing strategic leadership role responsible for aligning strategy with the firm’s business objectives.


Reporting Relationship


Initially, the FCIO will report to the firm’s Fractional Chief Operations Officer. A Director of Operations will be recruited and once onboard, the FCIO will report to the Director of Operations. This is a senior level role ultimately accountable to the Leadership Team. The role coordinates daily with internal project owners, division leaders, and external vendors.


Priority Projects


Data Lake Transition. Provide technical leadership for selecting and implementing the firm's data lake solution and designing the project to fit CG Financial’s future strategy. Review and analyze options and assist with contract negotiation. Own the final platform decision, define the integration approach across CG's core systems, and direct the build, data cleanup, and data migration. Design and own the security, data governance, and the compliance pathway. Carry the work to the firm's decision deadline and into deployment.

CRM Transition. Lead the migration to the firm's new CRM platform. Own data migration, system integrations, workflow configuration, and user adoption. Coordinate vendor and internal resources to deliver a clean cutover with minimal disruption to advisors and staff.

Gradient Implementation. Direct the implementation of Gradient. Own configuration, integration with the broader technology stack, testing, and rollout. Confirm the solution performs against its intended use before full deployment.

Critical to all three projects is the development and execution of the Project Plan, the ability to manage the team and meet interim deadlines and execute successful conversions on time and on budget with a high level of accuracy.


Key Responsibilities and Accountabilities:


Priority Projects

  • Own the outcomes and decisions across all three initiatives.
  • Build, publish, and enforce implementation timelines, sequencing interdependent work.
  • Direct assigned internal staff and external vendor resources against project requirements
  • Provide expert technical guidance to leadership and project teams and translate technical decisions into business terms.
  • Identify risks early and present options with a clear recommendation.
  • Report status, decisions, and open issues in an agreed upon format and cadence to the leadership team.
  • Document key decisions and the reasoning behind them.

Ongoing Role

  • Develop and execute the firm’s Technology Roadmap collaborating with the Director of Operations and firm Leadership.
  • Advise on technology investments in a proactive manner and stay abreast of new technologies available.
  • Oversee cybersecurity, information security, decision rights and technology practices.
  • Establish decision rights for technology initiatives and ensure clear accountability across internal teams and external vendors.
  • Lead data governance, quality and reporting. Architect dashboards and reporting that assist leadership in the management of the business.
  • Supervise portfolio accounting software, CRM, financial planning, marketing and custodial connectivity and integration.
  • Guide AI strategy that will improve efficiencies at all levels of the firm.


Requirements:

Qualifications

  • Senior technology leadership experience, preferably within financial services, wealth management, or an RIA.
  • Direct experience with data lake or data warehouse architecture, CRM migrations, and integration of financial technology systems.
  • Hands-on ownership of data migration involving sensitive client data, source-to-target mapping, data clean-up, integrity validation, and cutover with documented controls.
  • Working knowledge of the wealth and retirement technology ecosystem, including custodial platforms, portfolio accounting, and planning tools.
  • Information security and data governance leadership: access management, data classification and protection, vendor and third-party security review, and the ability to design and own the regulatory and compliance pathway in an RIA or comparable environment including SEC cybersecurity expectations.
  • A proven record of vendor selection, contract evaluation, and accountable delivery.
  • Clear, direct communication with executive stakeholders, and the ability to translate technical decisions into business terms.

Success Measures

  • Data lake platform selected and implemented on the firm's timeline.
  • CRM migration on schedule and data integrity confirmed.
  • Gradient implementation on schedule.
  • All agreed upon milestones on track to schedule and budget for the technology transitions.
  • Advisors embrace technology tools and data