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Customer Success Specialist Jobs (NOW HIRING)

Align Strategic

Customer Success Specialist

Orlando, FL · Remote

Customer Success Specialist AlignStrategic.com , a leader in lower-mid-market business growth products and solutions in North America, is looking for a customer success specialist. You'll be part of ...

Railinc

Customer Success Specialist

Cary, NC · On-site

Customer Success Specialists are expected to provide timely responses to customer emails, telephone inquiries, and chats for assistance in resolving issues with Railinc products, including timely and ...

1stMILE

Customer Success Specialist

Goodyear, AZ · On-site

$20.81 - $26.63/hr

Customer Success Specialist Who is 1stMILE? At 1stMILE, we're more than a software company. We're a leading FinTech provider helping automotive repair and tire shops improve profitability, operations ...

LocalWork

Customer Success Specialist

Chandler, AZ · On-site

$55K - $70K/yr

Our Customer Success Specialist plays a pivotal role in enhancing our client's experiences and ensuring their success using our platform. This opportunity is perfect for individuals passionate about ...

1Valet

Customer Success Specialist

Phoenix, AZ · Remote

Job Title : Customer Success Specialist Location : Phoenix, Arizona. USA Reports to : Director Operations, USA About 1Valet 1Valet is a Canadian technology company transforming the way people ...

1Valet

Customer Success Specialist

Phoenix, AZ · On-site +1

Customer Success Specialist Location: Phoenix, Arizona. USA Reports to: Director Operations, USA About 1Valet 1Valet is a Canadian technology company transforming the way people interact with their ...

1Valet

Customer Success Specialist

Phoenix, AZ · On-site

$60K/yr

Customer Success Specialist Location: Phoenix, Arizona. USA Reports to: Director Operations, USA About 1Valet 1Valet is a Canadian technology company transforming the way people interact with their ...

SmartWiz.io

Customer Success Specialist

Birmingham, AL · On-site

$65K - $75K/yr

Customer Success Specialist -- AI Tax Software SmartWiz | Birmingham, Alabama** Full-time | Hybrid flexibility after training** $65,000-$75,000 base + performance bonus** Help customers succeed with ...

New

Datacebo

NY · On-site

$75 - $110/hr

Business Development Customer Success Specialist Boston, MA or New York, NY Full Time DataCebo Inc. is a dynamic and innovative company specializing in the development, and commercialization of the ...

New

Robert Half

Customer Success Specialist

Philadelphia, PA · On-site

$19 - $20/hr

We are looking for a Customer Success Specialist to join a manufacturing team located in the Greater Philadelphia Region on a contract basis. This role supports the full customer order lifecycle ...

New

ITW Hobart Service

Customer Success Specialist

Troy, OH · On-site

The Customer Success Specialist is responsible for driving customer retention, renewal execution, and long-term value realization across an assigned book of business or territory. This role supports ...

TGR Solutions

Customer Success Specialist

Los Angeles, CA · On-site

$28.85 - $31.25/hr

Customer Success Specialist Location : Los Angeles, CA (Onsite - Downtown Los Angeles) Position : Full-Time Reports To : Customer Success Manager About the Company : TGR Solutions, Inc. is an ...

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Customer Success Specialist information

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How much do customer success specialist jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for customer success specialist in the United States is $21.48, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.52 per hour, depending on experience, location, and employer.

What is a customer success specialist?

A customer success specialist is a customer service support role. Their responsibilities include training or coaching representatives on how to provide support or improve each customer interaction. Other duties consist of tracking customer satisfaction metrics and compiling reports for the company to determine which practices are most effective. Qualifications for becoming a customer success specialist include bachelor’s degree, although some employers may consider applicants with customer service skills and experience with human resource management systems.

What are the key skills and qualifications needed to thrive as a customer success specialist?

To thrive as a Customer Success Specialist, you need strong communication skills, problem-solving abilities, and a solid understanding of customer relationship management, often supported by a degree in business or a related field. Familiarity with CRM software like Salesforce or HubSpot, and experience with ticketing systems and analytics tools are typically important. Empathy, active listening, adaptability, and a customer-centric mindset help professionals excel in this role. These skills ensure customers achieve their goals, foster loyalty, and contribute to the company's long-term growth.

How does a customer success specialist typically collaborate with other teams within the company?

Customer Success Specialists frequently work cross-functionally, collaborating with sales, product, and support teams. They relay customer feedback to product managers to help improve offerings, coordinate with sales to ensure smooth onboarding of new clients, and partner with support to resolve complex issues. This collaborative approach ensures customers have a seamless experience and that their needs are addressed promptly. Building strong relationships with internal teams is crucial for delivering proactive solutions and driving customer satisfaction.

What is the difference between Customer Success Specialist vs Customer Support Representative?

AspectCustomer Success SpecialistCustomer Support Representative
Primary FocusProactively ensures customer satisfaction and retention through relationship managementReactively addresses customer issues and provides technical support
Work EnvironmentOften involves strategic planning, onboarding, and ongoing engagementPrimarily handles incoming support tickets and troubleshooting
Required SkillsCommunication, relationship-building, product knowledge, problem-solvingTechnical troubleshooting, communication, patience

While both roles aim to improve customer experience, Customer Success Specialists focus on proactive engagement and long-term retention, whereas Customer Support Representatives handle reactive problem resolution. Understanding these differences helps organizations assign the right roles to enhance customer satisfaction effectively.

How much does a customer success specialist earn?

The average salary for a customer success specialist typically ranges from $50,000 to $75,000 per year, depending on experience, location, and industry. Entry-level roles may start around $40,000, while experienced professionals or those in high-demand sectors can earn over $80,000 annually.
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Customer Success Specialist jobs near you
Infographic showing various Customer Success Specialist job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $44,681 per year, or $21.5 per hour.

Customer Success Specialist

Align Strategic

Orlando, FL • Remote

Full-time

Re-posted 21 days ago

Job description

Customer Success Specialist

AlignStrategic.com, a leader in lower-mid-market business growth products and solutions in North America, is looking for a customer success specialist. You'll be part of a distributed team working with customers on a suite of products that help our business owner clients and their teams grow and operate their businesses more profitably and easily.

You will actively manage a group of customers on their journey from implementation onward and support the sales team's efforts to win new and renewal customers. 

AlignStrategic.com's Customer Success Specialists wield proven technical expertise, building deep relationships and translating significant, complicated customer needs into straightforward, measurable solutions.

In this role, you should expect these responsibilities to be part of your day-to-day schedule:

  • Drive expansion and adoption of our software and services.
  • Manage the onboarding process for each new customer from technical evaluation onward.
  • Assist the sales team in driving and managing new and renewal business.
  • Provide critical insights to the product team as a means to improve our offerings.
  • Maintain customer health and introduce new, valuable features as they become relevant on the customer journey.
  • Educate champions and their teams on the value of our products, and help uncover use cases before they become emergencies.
  • Build relationships with executive decision-makers.
  • Generate trust and credibility at multiple levels in existing accounts after purchase and through the sales cycle.
  • Guide new customers through a systematic onboarding process to facilitate making decisions around their needs and goals.
  • Contribute to initiatives outside of customer conversations that better the customer experience, both low-touch and high-touch.
  • Work cross-functionally with product, sales, and support team members to foster a strong sense of community and information sharing.

Our ideal Customer Success Specialist must possess:

  • Minimum 3 years in sales/customer experience management.
  • Scrappy mentality — we wear many hats and are willing to get our hands dirty.
  • Technical curiosity or experience — we're a specialized product for technical teams.
  • Proven ability to educate executive decision-makers, building and maintaining relationships with them.
  • Proven track record of expansion and product adoption within your book of business.
  • Excellent creative and critical thinking skills — we have to be preemptive.
  • Strong communication and presentation skills—Much of our day-to-day work involves selling and presenting solutions to customers.
  • Adaptable nature and the willingness and ability to shift strategies on a dime to meet the needs of our customers.
  • Proven ability to manage multiple complex customer journeys at once.


Nice to haves:

  • Lead generation knowledge and experience.
  • Experience managing accounts for a product that solves complex problems across several business units.
  • Experience working with SaaS products.
  • Enterprise account management experience.

You must be a highly motivated self-starter, a goal-oriented high performer, and work well without supervision and as part of a team.

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