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Customer Service Manager

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Customer Success Specialist

Roselle, IL · On-site

$52K - $60K/yr

Customer Success Specialist - Roselle, IL Pay: $52,000- $60,000 PTO, Medical, Vision, Dental ... Schedule product shipments in alignment with production batch releases and manage adjustments based ...

PenLink

Customer Success Specialist

The Customer Success Specialist will own the full lifecycle of client relationships, from ... You'll collaborate with both internal and external senior managers to address customer needs and ...

penlink

Customer Success Specialist

Mobile, AL · On-site

The Customer Success Specialist will own the full lifecycle of client relationships, from ... You'll collaborate with both internal and external senior managers to address customer needs and ...

TGR Solutions

Customer Success Specialist

Los Angeles, CA · On-site

$28.85 - $31.25/hr

Customer Success Specialist Location : Los Angeles, CA (Onsite - Downtown Los Angeles) Position ... Customer Success Manager About the Company : TGR Solutions, Inc. is an industry leader in cutting ...

Zoomph

Customer Success Specialist

Customer Success Specialist The Customer Success Specialist at Zoomph will play a key role in ... This role involves providing frontline support to clients, managing support tickets, and ...

Railinc

Customer Success Specialist

Cary, NC · On-site

Customer Success Specialist Location: Cary NC (Onsite presence is required) Railinc creates cutting ... As a Business Analyst you will assist in managing industry projects, assisting development teams ...

1VALET

Customer Success Specialist

Phoenix, AZ · On-site

We develop smart building software and integrated hardware solutions that connect property managers ... The Customer Success Specialist (Onboarding) is responsible for ensuring new customers successfully ...

1Valet

Customer Success Specialist

Phoenix, AZ · On-site

$60K/yr

We develop smart building software and integrated hardware solutions that connect property managers ... The Customer Success Specialist (Onboarding) is responsible for ensuring new customers successfully ...

Bradford

Customer Success Specialist

Broadview, IL · On-site

The CSS proactively manages customer relationships, drives inside sales opportunities, and oversees ... As a Customer Success Specialist at Bradford Labs, you'll play a critical role in delivering ...

Zoomph

Customer Success Specialist

Reston, VA · On-site

$60K - $65K/yr

This role involves providing frontline support to clients, managing support tickets, and ... The Customer Success Specialist will be responsible for addressing client inquiries ...

REXEL

Customer Success Specialist

Sparks Glencoe, MD · On-site

$70K - $85K/yr

The Customer Success Specialist is responsible for maintaining and expanding Rexel's Annual ... Please note that management retains the right to assign or reassign duties and responsibilities to ...

acams

Customer Success Specialist

Washington, DC · Hybrid

Opportunity at a Glance Reporting to the Regional Operations Manager, the Customer Success Specialist is a member of the America's team with the responsibility to manage and deliver high priority ...

Zoomph

Customer Success Specialist

Reston, VA

This role involves providing frontline support to clients, managing support tickets, and ... The Customer Success Specialist will be responsible for addressing client inquiries ...

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Manager Customer Success Specialist information

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How much do manager customer success specialist jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for manager customer success specialist in the United States is $21.48, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.52 per hour, depending on experience, location, and employer.

What does a manager customer success specialist do?

A Manager Customer Success Specialist oversees a team responsible for ensuring customers achieve their desired outcomes while using a company's products or services. They focus on building strong relationships with clients, addressing their needs, resolving issues, and ensuring high customer satisfaction and retention. Additionally, they analyze customer feedback, develop strategies to improve customer experiences, and collaborate with other departments to enhance products or services. Their role is crucial in driving customer loyalty and long-term business growth.

What are the key skills and qualifications needed to thrive as a manager customer success specialist, and why are they important?

To thrive as a Manager Customer Success Specialist, you need expertise in customer relationship management, problem-solving, and a background in business or a related field. Familiarity with CRM platforms like Salesforce, customer analytics tools, and certifications such as Certified Customer Success Manager (CCSM) are highly beneficial. Outstanding communication, leadership, and conflict resolution skills help you motivate teams and build lasting client partnerships. These abilities are crucial for driving customer satisfaction, reducing churn, and ensuring ongoing business growth.

What is the difference between Manager Customer Success Specialist vs Customer Success Manager?

AspectManager Customer Success SpecialistCustomer Success Manager
CredentialsRelevant certifications (e.g., CS certifications), experience in customer supportSimilar certifications, often with additional leadership or strategic training
Work EnvironmentCustomer support teams, client-facing roles, collaborative settingsClient management, cross-department collaboration, strategic planning
Employer & Industry UsageTech, SaaS, software companies, customer-centric industriesTech, SaaS, enterprise solutions, industries focusing on customer retention
Search & Comparison IntentUnderstanding role scope, responsibilities, career pathComparing leadership levels, strategic responsibilities, career growth

The main difference is that a Manager Customer Success Specialist typically focuses on supporting customers directly and managing support teams, while a Customer Success Manager takes on a broader strategic role, overseeing customer relationships and retention strategies. Both roles require similar credentials but differ in scope and responsibilities.

How does a manager customer success specialist typically collaborate with sales and product teams to improve the customer experience?

A Manager Customer Success Specialist works closely with both sales and product teams to ensure that customer feedback, needs, and pain points are communicated and addressed effectively. They often participate in cross-functional meetings to relay insights from customer interactions, contribute to product roadmap discussions, and help align customer goals with organizational objectives. This collaboration helps drive product improvements, streamline onboarding processes, and create a seamless experience for customers throughout their lifecycle. Strong communication and relationship-building skills are essential for success in this role.
What cities are hiring for Manager Customer Success Specialist jobs? Cities with the most Manager Customer Success Specialist job openings:
What are the most commonly searched types of Customer Success Specialist jobs? The most popular types of Customer Success Specialist jobs are:
What states have the most Manager Customer Success Specialist jobs? States with the most job openings for Manager Customer Success Specialist jobs include:
Manager Customer Success Specialist jobs near you
Infographic showing various Manager Customer Success Specialist job openings in the United States as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $44,681 per year, or $21.5 per hour.

Customer Success Specialist

Customer Service Manager

Roselle, IL • On-site

$52K - $60K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Customer Success Specialist – Roselle, IL
Pay: $52,000- $60,000
PTO, Medical, Vision, Dental, 401(k) Match
Join a growing manufacturer and distributor of premium audio products that has been delivering innovative headphone solutions to customers for over 15 years. Known for combining quality craftsmanship with cutting-edge technology, our products are trusted by retailers, businesses, and consumers alike.
You will play a key role in ensuring customers receive excellent service and support throughout the order and account management process, working closely with internal production, warehouse, and shipping teams to ensure smooth and timely fulfillment.
This position offers strong long-term growth potential within customer support and operations.
What You’ll Do 

  • Respond to customer inquiries across multiple channels regarding accounts, products, orders, and general service needs 
  • Build and maintain strong customer relationships by providing timely, professional, and solution-focused support 
  • Partner with internal teams (production, logistics, warehouse, and sales) to ensure customer needs are met efficiently 
  • Schedule product shipments in alignment with production batch releases and manage adjustments based on shipment timing changes or customer-requested modifications 
  • Monitor account activity and proactively identify potential issues, trends, or service gaps 
  • Support onboarding of new customers, ensuring accurate setup of account information and expectations 
  • Maintain and update customer records, communication history, and account notes within internal systems 
  • Assist with reporting, customer insights, and tracking key account metrics as needed 
     

What We’re Looking For 

  • Bachelor's degree is strongly preferred.  
  • 1+ years of experience in a manufacturing and distribution environment  
  • Strong attention to detail with the ability to manage multiple priorities in a fast-paced environment.