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Manager Customer Success Specialist Jobs (NOW HIRING)

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Customer Success Specialist

Iowa City, IA · On-site

$21 - $26/hr

The Customer Success Specialist plays a crucial role in ensuring customer satisfaction by providing ... This position works closely with the Product Team and reports to the Customer Success Manager ...

New

penlink

Customer Success Specialist

Lincoln, NE · On-site +1

The Customer Success Specialist will own the full lifecycle of client relationships, from ... You'll collaborate with both internal and external senior managers to address customer needs and ...

penlink

Customer Success Specialist

Lincoln, NE · Remote

The Customer Success Specialist will own the full lifecycle of client relationships, from ... You'll collaborate with both internal and external senior managers to address customer needs and ...

penlink

Customer Success Specialist

Mobile, AL · On-site

The Customer Success Specialist will own the full lifecycle of client relationships, from ... You'll collaborate with both internal and external senior managers to address customer needs and ...

Zoomph

Customer Success Specialist

Customer Success Specialist The Customer Success Specialist at Zoomph will play a key role in ... This role involves providing frontline support to clients, managing support tickets, and ...

LocalWork

Customer Success Specialist

Chandler, AZ · On-site

$55K - $70K/yr

Our Customer Success Specialist plays a pivotal role in enhancing our client's experiences and ... Proven experience in a customer success, account management, or similar client-facing role.

Railinc

Customer Success Specialist

Cary, NC · On-site

Customer Success Specialists are expected to provide timely responses to customer emails, telephone ... As a Business Analyst you will assist in managing industry projects, assisting development teams ...

1Valet

Customer Success Specialist

Phoenix, AZ · On-site

$60K/yr

We develop smart building software and integrated hardware solutions that connect property managers ... The Customer Success Specialist (Onboarding) is responsible for ensuring new customers successfully ...

1VALET

Customer Success Specialist

Phoenix, AZ · On-site

We develop smart building software and integrated hardware solutions that connect property managers ... The Customer Success Specialist (Onboarding) is responsible for ensuring new customers successfully ...

Paris

Customer Success Specialist

Mount Holly, NJ · On-site

The Customer Success Specialist position focuses on account management, relationship building, and proactive client support, not high-volume inbound/outbound calls. What You'll Be Doing: * Serve as ...

1Valet

Customer Success Specialist

Phoenix, AZ · On-site +1

We develop smart building software and integrated hardware solutions that connect property managers ... The Customer Success Specialist (Onboarding) is responsible for ensuring new customers successfully ...

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How much do manager customer success specialist jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for manager customer success specialist in the United States is $21.48, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.52 per hour, depending on experience, location, and employer.

What does a manager customer success specialist do?

A Manager Customer Success Specialist oversees a team responsible for ensuring customers achieve their desired outcomes while using a company's products or services. They focus on building strong relationships with clients, addressing their needs, resolving issues, and ensuring high customer satisfaction and retention. Additionally, they analyze customer feedback, develop strategies to improve customer experiences, and collaborate with other departments to enhance products or services. Their role is crucial in driving customer loyalty and long-term business growth.

What are the key skills and qualifications needed to thrive as a manager customer success specialist, and why are they important?

To thrive as a Manager Customer Success Specialist, you need expertise in customer relationship management, problem-solving, and a background in business or a related field. Familiarity with CRM platforms like Salesforce, customer analytics tools, and certifications such as Certified Customer Success Manager (CCSM) are highly beneficial. Outstanding communication, leadership, and conflict resolution skills help you motivate teams and build lasting client partnerships. These abilities are crucial for driving customer satisfaction, reducing churn, and ensuring ongoing business growth.

What is the difference between Manager Customer Success Specialist vs Customer Success Manager?

AspectManager Customer Success SpecialistCustomer Success Manager
CredentialsRelevant certifications (e.g., CS certifications), experience in customer supportSimilar certifications, often with additional leadership or strategic training
Work EnvironmentCustomer support teams, client-facing roles, collaborative settingsClient management, cross-department collaboration, strategic planning
Employer & Industry UsageTech, SaaS, software companies, customer-centric industriesTech, SaaS, enterprise solutions, industries focusing on customer retention
Search & Comparison IntentUnderstanding role scope, responsibilities, career pathComparing leadership levels, strategic responsibilities, career growth

The main difference is that a Manager Customer Success Specialist typically focuses on supporting customers directly and managing support teams, while a Customer Success Manager takes on a broader strategic role, overseeing customer relationships and retention strategies. Both roles require similar credentials but differ in scope and responsibilities.

How does a manager customer success specialist typically collaborate with sales and product teams to improve the customer experience?

A Manager Customer Success Specialist works closely with both sales and product teams to ensure that customer feedback, needs, and pain points are communicated and addressed effectively. They often participate in cross-functional meetings to relay insights from customer interactions, contribute to product roadmap discussions, and help align customer goals with organizational objectives. This collaboration helps drive product improvements, streamline onboarding processes, and create a seamless experience for customers throughout their lifecycle. Strong communication and relationship-building skills are essential for success in this role.

What cities are hiring for Manager Customer Success Specialist jobs?

Cities with the most Manager Customer Success Specialist job openings:

What are the most commonly searched types of Customer Success Specialist jobs?

The most popular types of Customer Success Specialist jobs are:

What states have the most Manager Customer Success Specialist jobs?

States with the most job openings for Manager Customer Success Specialist jobs include:

Manager Customer Success Specialist jobs near you
Infographic showing various Manager Customer Success Specialist job openings in the United States as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $44,681 per year, or $21.5 per hour.

Customer Success Specialist

JobGrid

Iowa City, IA • On-site

$21 - $26/hr

Full-time

Posted yesterday

New

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Job description

The Customer Success Specialist plays a crucial role in ensuring customer satisfaction by providing exceptional support and facilitating smooth onboarding experiences. This position works closely with the Product Team and reports to the Customer Success Manager, contributing to the overall success and retention of our customer base. The role involves engaging customers with structured training and support while maintaining a focus on their success without the need for travel.

Responsibilities

  • Provide responsive customer support to address inquiries and issues
  • Manage customer onboarding to ensure a seamless and positive start

Preferred Qualifications

  • Entry-level experience in customer success