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Manager Customer Success Specialist Jobs (NOW HIRING)

penlink

Customer Success Specialist

Lincoln, NE · On-site +1

The Customer Success Specialist will own the full lifecycle of client relationships, from ... You'll collaborate with both internal and external senior managers to address customer needs and ...

penlink

Customer Success Specialist

Lincoln, NE · Remote

The Customer Success Specialist will own the full lifecycle of client relationships, from ... You'll collaborate with both internal and external senior managers to address customer needs and ...

TGR Solutions

Customer Success Specialist

Los Angeles, CA · On-site

$28.85 - $31.25/hr

Customer Success Specialist Location : Los Angeles, CA (Onsite - Downtown Los Angeles) Position ... Customer Success Manager About the Company : TGR Solutions, Inc. is an industry leader in cutting ...

TGR Solutions

Customer Success Specialist

Los Angeles, CA · On-site

$28.85 - $31.25/hr

Customer Success Specialist Location : Los Angeles, CA (Onsite - Downtown Los Angeles) Position ... Customer Success Manager About the Company : TGR Solutions, Inc. is an industry leader in cutting ...

Railinc

Customer Success Specialist

Cary, NC · On-site

  • Medical

Customer Success Specialist Location: Cary NC (Onsite presence is required) Railinc creates cutting ... As a Business Analyst you will assist in managing industry projects, assisting development teams ...

Brinks Home

Customer Success Specialist

Farmers Branch, TX

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Customer Success Specialist, you'll begin your journey with a structured training program designed to set you up for success: Start date 9/14/2026 * Day 1 : Virtual New Hire Orientation (NHO ...

DHL eCommerce

Customer Success Specialist

Orlando, FL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Brief The Customer Success Specialist serves as the voice of the customer and an expert on the ... Own supply management strategy for assigned customer portfolios, including demand trend analysis ...

Paris

Customer Success Specialist

Mount Holly, NJ · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Success Specialist position focuses on account management, relationship building, and proactive client support, not high-volume inbound/outbound calls. What You'll Be Doing: * Serve as ...

Brinks Home

Customer Success Specialist

Farmers Branch, TX

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Customer Success Specialist, you'll begin your journey with a structured training program designed to set you up for success: Start date 9/14/2026 * Day 1: Virtual New Hire Orientation (NHO) and ...

acams

Customer Success Specialist

Washington, DC · Hybrid

Opportunity at a Glance Reporting to the Regional Operations Manager, the Customer Success Specialist is a member of the America's team with the responsibility to manage and deliver high priority ...

Forge USA

Customer Success Specialist

$20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Success Specialist at Forge Trust ... Are you passionate about helping customers achieve understanding for managing their self-directed ...

Datacebo

Customer Success Specialist

Customer Success Specialist DataCebo Inc. is a dynamic and innovative company specializing in the development, and commercialization of the Synthetic Data Vault (SDV). The SDV is a groundbreaking ...

New

LeadFuze

Customer Success Specialist

$54K - $60K/yr

  • PTO

As such, we need an experienced Customer Success Specialist to own the process of helping our ... Manage Customer Success Activities * Onboarding * Training * Professional Services * Customer ...

Geoforce

Customer Success Specialist

Plano, TX · On-site

Fleet Management solutions were built around drivers and driver workflows. Field Asset Intelligence ... About the Role The Customer Success Specialist is the proactive, named account resource for our ...

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Manager Customer Success Specialist information

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How much do manager customer success specialist jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for manager customer success specialist in the United States is $21.48, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.52 per hour, depending on experience, location, and employer.

What does a manager customer success specialist do?

A Manager Customer Success Specialist oversees a team responsible for ensuring customers achieve their desired outcomes while using a company's products or services. They focus on building strong relationships with clients, addressing their needs, resolving issues, and ensuring high customer satisfaction and retention. Additionally, they analyze customer feedback, develop strategies to improve customer experiences, and collaborate with other departments to enhance products or services. Their role is crucial in driving customer loyalty and long-term business growth.

How does a manager customer success specialist typically collaborate with sales and product teams to improve the customer experience?

A Manager Customer Success Specialist works closely with both sales and product teams to ensure that customer feedback, needs, and pain points are communicated and addressed effectively. They often participate in cross-functional meetings to relay insights from customer interactions, contribute to product roadmap discussions, and help align customer goals with organizational objectives. This collaboration helps drive product improvements, streamline onboarding processes, and create a seamless experience for customers throughout their lifecycle. Strong communication and relationship-building skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a manager customer success specialist, and why are they important?

To thrive as a Manager Customer Success Specialist, you need expertise in customer relationship management, problem-solving, and a background in business or a related field. Familiarity with CRM platforms like Salesforce, customer analytics tools, and certifications such as Certified Customer Success Manager (CCSM) are highly beneficial. Outstanding communication, leadership, and conflict resolution skills help you motivate teams and build lasting client partnerships. These abilities are crucial for driving customer satisfaction, reducing churn, and ensuring ongoing business growth.

What is the difference between Manager Customer Success Specialist vs Customer Success Manager?

AspectManager Customer Success SpecialistCustomer Success Manager
CredentialsRelevant certifications (e.g., CS certifications), experience in customer supportSimilar certifications, often with additional leadership or strategic training
Work EnvironmentCustomer support teams, client-facing roles, collaborative settingsClient management, cross-department collaboration, strategic planning
Employer & Industry UsageTech, SaaS, software companies, customer-centric industriesTech, SaaS, enterprise solutions, industries focusing on customer retention
Search & Comparison IntentUnderstanding role scope, responsibilities, career pathComparing leadership levels, strategic responsibilities, career growth

The main difference is that a Manager Customer Success Specialist typically focuses on supporting customers directly and managing support teams, while a Customer Success Manager takes on a broader strategic role, overseeing customer relationships and retention strategies. Both roles require similar credentials but differ in scope and responsibilities.

What cities are hiring for Manager Customer Success Specialist jobs?

Cities with the most Manager Customer Success Specialist job openings:

What are the most commonly searched types of Customer Success Specialist jobs?

The most popular types of Customer Success Specialist jobs are:

What states have the most Manager Customer Success Specialist jobs?

States with the most job openings for Manager Customer Success Specialist jobs include:

Manager Customer Success Specialist jobs near you
Infographic showing various Manager Customer Success Specialist job openings in the United States as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $44,681 per year, or $21.5 per hour.

Customer Success Specialist

penlink

Lincoln, NE • On-site, Remote

Full-time

Posted 14 days ago

Job description

Description
PenLink is a technology company bringing clarity to complex data for people who need it now. We partner with law enforcement agencies across the United States, offering a software solution to manage data and aid investigators solving crimes. It sounds like a lot of data and analytics, but really, it's about improving the world and keeping safe the places we call home.
With our get-it-done attitude and focused mission, we are growing at an unprecedented rate and are therefore seeking a Customer Success Specialist to join our Customer Success Team. The Customer Success Specialist will own the full lifecycle of client relationships, from onboarding to ongoing satisfaction and retention. In this role, you will focus on a given territory, supporting clients at all levels; serving as a trusted advisor, you will help clients maximize the value of our products while developing customer-success strategies and resources. You'll collaborate with both internal and external senior managers to address customer needs and drive growth, while tracking and maintaining key customer-success metrics.
Requirements
YOUR RESPONSIBILITIES
• Serve as a day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices and documenting both.
• Review the customer journey, determine how it's supported, and use a consultative approach to help clients overcome issues and achieve their goals
• Collaborate, problem-solve, and/or strategize with team members, including sales and training teams
• Identify risk and growth indicators for assigned accounts
• Regular travel to customer locations to conduct in-person/on-site consultations, demonstrations and briefings
• Adhering to team and company processes.
• Other duties as assigned
YOUR COMPETENCIES & EXPERIENCE
• 5+ years of experience working in law enforcement (analyst, investigator, officer, etc.) is preferred
• 3+ years of experience working with OSINT, preferably Tangles, Penlink's primary open-source intelligence tool for law enforcement is required
• Previous experience working with PLX, Penlink's primary digital intelligence platform for law enforcement preferred
• Ability to manage customer issues and resolve escalations
• Support complex, high-value, or marquee accounts
• Results-driven, self-starter, outstanding interpersonal abilities, attention to detail and organized
• Active team player who can quickly adapt to changing priorities and support multiple customers or initiatives simultaneously
• Proven experience utilizing law enforcement software for a variety of workflows

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