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Manager Customer Success Specialist Jobs (NOW HIRING)

Weatherford

CUSTOMER SUCCESS SPECIALIST

Houston, TX · On-site

Customer Success Specialist for Digital Products The Customer Success Specialist for Digital ... Roles & Responsibilities Customer Relationship Management * Own and maintain strong, long-term ...

PenLink

Customer Success Specialist

The Customer Success Specialist will own the full lifecycle of client relationships, from ... You'll collaborate with both internal and external senior managers to address customer needs and ...

TGR Solutions

Customer Success Specialist

Los Angeles, CA · On-site

$28.85 - $31.25/hr

Customer Success Specialist Location : Los Angeles, CA (Onsite - Downtown Los Angeles) Position ... Customer Success Manager About the Company : TGR Solutions, Inc. is an industry leader in cutting ...

Zoomph

Customer Success Specialist

Customer Success Specialist The Customer Success Specialist at Zoomph will play a key role in ... This role involves providing frontline support to clients, managing support tickets, and ...

1Valet

Customer Success Specialist

Phoenix, AZ · On-site

$60K/yr

We develop smart building software and integrated hardware solutions that connect property managers ... The Customer Success Specialist (Onboarding) is responsible for ensuring new customers successfully ...

1VALET

Customer Success Specialist

Phoenix, AZ · On-site

We develop smart building software and integrated hardware solutions that connect property managers ... The Customer Success Specialist (Onboarding) is responsible for ensuring new customers successfully ...

Bradford

Customer Success Specialist

Broadview, IL · On-site

The CSS proactively manages customer relationships, drives inside sales opportunities, and oversees ... As a Customer Success Specialist at Bradford Labs, you'll play a critical role in delivering ...

1VALET

Customer Success Specialist

Customer Success Specialist Location: Phoenix, Arizona, USA Reports to: Director Operations, USA ... We develop smart building software and integrated hardware solutions that connect property managers ...

Zoomph

Customer Success Specialist

Reston, VA · On-site

$60K - $65K/yr

This role involves providing frontline support to clients, managing support tickets, and ... The Customer Success Specialist will be responsible for addressing client inquiries ...

Levitate

Customer Success Specialist

Raleigh, NC · On-site

Account Manager At Levitate, we're on a mission to make a real impact - for our customers, our team ... As a Customer Success Specialist, you will manage the full customer journey from onboarding to ...

REXEL

Customer Success Specialist

Sparks Glencoe, MD · On-site

$70K - $85K/yr

The Customer Success Specialist is responsible for maintaining and expanding Rexel's Annual ... Please note that management retains the right to assign or reassign duties and responsibilities to ...

Zoomph

Customer Success Specialist

Reston, VA

This role involves providing frontline support to clients, managing support tickets, and ... The Customer Success Specialist will be responsible for addressing client inquiries ...

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Manager Customer Success Specialist information

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How much do manager customer success specialist jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for manager customer success specialist in the United States is $21.48, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.52 per hour, depending on experience, location, and employer.

What does a manager customer success specialist do?

A Manager Customer Success Specialist oversees a team responsible for ensuring customers achieve their desired outcomes while using a company's products or services. They focus on building strong relationships with clients, addressing their needs, resolving issues, and ensuring high customer satisfaction and retention. Additionally, they analyze customer feedback, develop strategies to improve customer experiences, and collaborate with other departments to enhance products or services. Their role is crucial in driving customer loyalty and long-term business growth.

What are the key skills and qualifications needed to thrive as a manager customer success specialist, and why are they important?

To thrive as a Manager Customer Success Specialist, you need expertise in customer relationship management, problem-solving, and a background in business or a related field. Familiarity with CRM platforms like Salesforce, customer analytics tools, and certifications such as Certified Customer Success Manager (CCSM) are highly beneficial. Outstanding communication, leadership, and conflict resolution skills help you motivate teams and build lasting client partnerships. These abilities are crucial for driving customer satisfaction, reducing churn, and ensuring ongoing business growth.

What is the difference between Manager Customer Success Specialist vs Customer Success Manager?

AspectManager Customer Success SpecialistCustomer Success Manager
CredentialsRelevant certifications (e.g., CS certifications), experience in customer supportSimilar certifications, often with additional leadership or strategic training
Work EnvironmentCustomer support teams, client-facing roles, collaborative settingsClient management, cross-department collaboration, strategic planning
Employer & Industry UsageTech, SaaS, software companies, customer-centric industriesTech, SaaS, enterprise solutions, industries focusing on customer retention
Search & Comparison IntentUnderstanding role scope, responsibilities, career pathComparing leadership levels, strategic responsibilities, career growth

The main difference is that a Manager Customer Success Specialist typically focuses on supporting customers directly and managing support teams, while a Customer Success Manager takes on a broader strategic role, overseeing customer relationships and retention strategies. Both roles require similar credentials but differ in scope and responsibilities.

How does a manager customer success specialist typically collaborate with sales and product teams to improve the customer experience?

A Manager Customer Success Specialist works closely with both sales and product teams to ensure that customer feedback, needs, and pain points are communicated and addressed effectively. They often participate in cross-functional meetings to relay insights from customer interactions, contribute to product roadmap discussions, and help align customer goals with organizational objectives. This collaboration helps drive product improvements, streamline onboarding processes, and create a seamless experience for customers throughout their lifecycle. Strong communication and relationship-building skills are essential for success in this role.
What cities are hiring for Manager Customer Success Specialist jobs? Cities with the most Manager Customer Success Specialist job openings:
What are the most commonly searched types of Customer Success Specialist jobs? The most popular types of Customer Success Specialist jobs are:
What states have the most Manager Customer Success Specialist jobs? States with the most job openings for Manager Customer Success Specialist jobs include:
Manager Customer Success Specialist jobs near you
Infographic showing various Manager Customer Success Specialist job openings in the United States as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $44,681 per year, or $21.5 per hour.

CUSTOMER SUCCESS SPECIALIST

Weatherford

Houston, TX • On-site

Other

Re-posted 16 days ago

Weatherford rating

7.3

Company rating: 7.3 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

49th of 86 rated oil and gas companies

Job description

Customer Success Specialist for Digital Products

The Customer Success Specialist for Digital Products is responsible for driving adoption, retention, and renewal outcomes across an assigned portfolio of Weatherford digital software accounts. This is an individual contributor role. The CSS executes within an established Customer Success framework owning day-to-day customer relationships, tracking account health, and ensuring customers realize measurable value from Weatherford's digital solutions. The CSS works closely with Support, Sales, Product, and internal leadership to surface customer insights and support commercial outcomes.

Success in this role is measured by customer health scores, adoption growth, renewal execution, and the quality of customer relationships maintained across the assigned portfolio.

Roles & Responsibilities

Customer Relationship Management

  • Own and maintain strong, long-term relationships with prioritized digital product customers
  • Act as the primary post-sale point of contact, focused on customer outcomes and value realization
  • Lead regular customer engagements centered on usage trends, adoption goals, and renewal readiness

Customer Adoption & Value Realization

  • Execute proactive adoption strategies based on customer objectives, product capabilities, and usage data
  • Identify adoption gaps and early risk indicators; escalate to management with recommended actions
  • Ensure customers clearly understand and can articulate the value of their Weatherford digital products
  • Support onboarding of new customers within the assigned portfolio

Retention & Renewals Execution

  • Monitor customer health signals and proactively flag retention risk to the Sr. Manager
  • Partner with Sales on renewal preparation providing customer context, adoption data, and account insights
  • Support renewal execution by delivering data-driven recommendations and maintaining strong customer advocacy
  • Track and report renewal status across the assigned portfolio

Customer Success KPIs & Reporting

  • Maintain and update customer health scores, adoption indicators, and renewal risk flags within established frameworks
  • Synthesize account data from CRM and product systems to support prioritization and decision-making
  • Deliver regular account status updates to the Sr. Manager and relevant stakeholders
  • Contribute to Customer Success reporting cycles with accurate, timely account data

Customer Feedback & Surveys

  • Deploy and analyze customer journey surveys within assigned accounts
  • Translate customer feedback into health score inputs and escalate systemic issues to management
  • Document customer signals and product feedback for roadmap consideration

Customer Communication

  • Manage customer-facing communications for assigned accounts including release updates and product newsletters
  • Ensure messaging is consistent, value-focused, and aligned with adoption and retention objectives

Cross-Functional Collaboration

  • Work cross-functionally with Sales, Product, and Support teams to resolve customer issues and drive outcomes
  • Communicate customer feedback and account insights to the Sr. Manager for escalation and roadmap input
  • Participate in internal Customer Success reviews and contribute account-level data and updates
Experience & Education

Required:

  • Bachelor's degree in Engineering, Computer Science, Information Technology, Business, or a related field
  • 5+ years of experience in customer success, account management, or a client-facing role within software or digital products
  • Experience managing customer relationships and supporting renewals
  • Strong communication and relationship-building skills
  • Ability to interpret customer data and translate insights into actions
  • Experience with CRM systems (e.g., Salesforce) and Microsoft Office

Preferred

  • Experience in the energy industry or industrial software environments
  • Familiarity with Customer Success platforms (e.g., Gainsight, ChurnZero)
  • Exposure to KPI-driven customer success models
  • Experience with cloud platforms (AWS, Azure, or GCP)
  • Knowledge of ticketing systems (e.g., Zendesk, HubSpot)
  • Project or change management experience

Knowledge, Skills & Abilities

  • Customer-focused mindset with strong problem-solving ability
  • Analytical thinking and data interpretation
  • Strong organizational and time management skills
  • Ability to collaborate across teams and influence without authority
  • Comfortable working in a fast-paced, evolving environment

Travel Requirement: This role may require domestic and potentially international travel of up to: 30%

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