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Manager Customer Success Specialist Jobs (NOW HIRING)

1stMILE LLC

Customer Success Specialist

Goodyear, AZ · On-site

$20.81 - $26.63/hr

Customer Success Specialist Who is 1stMILE? At 1stMILE, we're more than a software company. We're a ... Qualifications • 1-2 years of experience in customer service, account management, customer ...

New

penlink

Customer Success Specialist

Lincoln, NE · On-site +1

The Customer Success Specialist will own the full lifecycle of client relationships, from ... You'll collaborate with both internal and external senior managers to address customer needs and ...

TGR Solutions

Customer Success Specialist

Los Angeles, CA · On-site

$28.85 - $31.25/hr

Customer Success Specialist Location : Los Angeles, CA (Onsite - Downtown Los Angeles) Position ... Customer Success Manager About the Company : TGR Solutions, Inc. is an industry leader in cutting ...

TGR Solutions

Customer Success Specialist

Los Angeles, CA · On-site

$28.85 - $31.25/hr

Customer Success Specialist Location : Los Angeles, CA (Onsite - Downtown Los Angeles) Position ... Customer Success Manager About the Company : TGR Solutions, Inc. is an industry leader in cutting ...

TGR Solutions

Customer Success Specialist

Los Angeles, CA · On-site

$28.85 - $31.25/hr

Customer Success Specialist Location : Los Angeles, CA (Onsite - Downtown Los Angeles) Position ... Customer Success Manager About the Company : TGR Solutions, Inc. is an industry leader in cutting ...

Illinois Tool Works

Customer Success Specialist

Troy, MI · On-site

Customer Success Specialist The Customer Success Specialist is responsible for driving customer ... Proactively manage renewal engagement in partnership with Sales and field operations * Identify and ...

New

Railinc

Customer Success Specialist

Cary, NC · On-site

Customer Success Specialists are expected to provide timely responses to customer emails, telephone ... As a Business Analyst you will assist in managing industry projects, assisting development teams ...

1Valet

Customer Success Specialist

Phoenix, AZ · Remote

We develop smart building software and integrated hardware solutions that connect property managers ... The Customer Success Specialist (Onboarding) is responsible for ensuring new customers successfully ...

1VALET

Customer Success Specialist

Phoenix, AZ · On-site

We develop smart building software and integrated hardware solutions that connect property managers ... The Customer Success Specialist (Onboarding) is responsible for ensuring new customers successfully ...

acams

Customer Success Specialist

Washington, DC · Hybrid

Opportunity at a Glance Reporting to the Regional Operations Manager, the Customer Success Specialist is a member of the America's team with the responsibility to manage and deliver high priority ...

Datacebo

Customer Success Specialist

Customer Success Specialist DataCebo Inc. is a dynamic and innovative company specializing in the development, and commercialization of the Synthetic Data Vault (SDV). The SDV is a groundbreaking ...

Q6 Cyber

Customer Success Specialist

Miami, FL · On-site

Customer Success Specialist We are looking for a Customer Success Specialist who is passionate ... You will move beyond traditional account management to become a trusted advisor, ensuring ...

Datacebo

Customer Success Specialist

Customer Success Specialist DataCebo Inc. is a dynamic and innovative company specializing in the development, and commercialization of the Synthetic Data Vault (SDV). The SDV is a groundbreaking ...

XRC Ventures

Customer Success Specialist

The Position Sequencing.com is seeking a Customer Success Specialist to join the team. In this role ... Monitor and manage customer issues through resolution, escalating complex matters when needed.

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Manager Customer Success Specialist information

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How much do manager customer success specialist jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for manager customer success specialist in the United States is $21.48, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.52 per hour, depending on experience, location, and employer.

What does a manager customer success specialist do?

A Manager Customer Success Specialist oversees a team responsible for ensuring customers achieve their desired outcomes while using a company's products or services. They focus on building strong relationships with clients, addressing their needs, resolving issues, and ensuring high customer satisfaction and retention. Additionally, they analyze customer feedback, develop strategies to improve customer experiences, and collaborate with other departments to enhance products or services. Their role is crucial in driving customer loyalty and long-term business growth.

How does a manager customer success specialist typically collaborate with sales and product teams to improve the customer experience?

A Manager Customer Success Specialist works closely with both sales and product teams to ensure that customer feedback, needs, and pain points are communicated and addressed effectively. They often participate in cross-functional meetings to relay insights from customer interactions, contribute to product roadmap discussions, and help align customer goals with organizational objectives. This collaboration helps drive product improvements, streamline onboarding processes, and create a seamless experience for customers throughout their lifecycle. Strong communication and relationship-building skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a manager customer success specialist, and why are they important?

To thrive as a Manager Customer Success Specialist, you need expertise in customer relationship management, problem-solving, and a background in business or a related field. Familiarity with CRM platforms like Salesforce, customer analytics tools, and certifications such as Certified Customer Success Manager (CCSM) are highly beneficial. Outstanding communication, leadership, and conflict resolution skills help you motivate teams and build lasting client partnerships. These abilities are crucial for driving customer satisfaction, reducing churn, and ensuring ongoing business growth.

What is the difference between Manager Customer Success Specialist vs Customer Success Manager?

AspectManager Customer Success SpecialistCustomer Success Manager
CredentialsRelevant certifications (e.g., CS certifications), experience in customer supportSimilar certifications, often with additional leadership or strategic training
Work EnvironmentCustomer support teams, client-facing roles, collaborative settingsClient management, cross-department collaboration, strategic planning
Employer & Industry UsageTech, SaaS, software companies, customer-centric industriesTech, SaaS, enterprise solutions, industries focusing on customer retention
Search & Comparison IntentUnderstanding role scope, responsibilities, career pathComparing leadership levels, strategic responsibilities, career growth

The main difference is that a Manager Customer Success Specialist typically focuses on supporting customers directly and managing support teams, while a Customer Success Manager takes on a broader strategic role, overseeing customer relationships and retention strategies. Both roles require similar credentials but differ in scope and responsibilities.

What cities are hiring for Manager Customer Success Specialist jobs?

Cities with the most Manager Customer Success Specialist job openings:

What are the most commonly searched types of Customer Success Specialist jobs?

The most popular types of Customer Success Specialist jobs are:

What states have the most Manager Customer Success Specialist jobs?

States with the most job openings for Manager Customer Success Specialist jobs include:

Manager Customer Success Specialist jobs near you
Infographic showing various Manager Customer Success Specialist job openings in the United States as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $44,681 per year, or $21.5 per hour.

Customer Success Specialist

1stMILE LLC

Goodyear, AZ • On-site

$20.81 - $26.63/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Job description

Customer Success Specialist
Who is 1stMILE?
At 1stMILE, we're more than a software company. We're a leading FinTech provider helping automotive repair and tire shops improve profitability, operations and growth. For more than 25 years, we've been developing innovative SaaS solutions that empower shop owners with the tools they need to grow their businesses. By combining advanced financial technology with deep industry expertise, we deliver solutions that drive real bottom-line results for our client.
About the Role
At 1stMILE, Customer Success Specialists are at the heart of our business. In this role you'll build strong relationships with clients, deliver training and onboarding support. As a Customer Success Specialist, you will spend your day talking to 1stMILE customers on the phone, reviewing their accounts, answering questions and helping them get the most out of our service. Your efforts will directly contribute to customer satisfaction, retention, and long-term success.
Key Responsibilities
• Build and maintain strong relationships with assigned customers.
• Deliver training and education to help customers maximize the value of our products and services.
• Conduct regular account reviews and identify opportunities to improve customer engagement and success.
• Collaborate with Sales, Technical Support, and other internal teams to deliver exceptional customer experience.
• Accurately document customer interactions, activities, and opportunities within the CRM system.
• Gather customer feedback and advocate for customer needs internally.
• Support customer renewal, retention, and growth initiatives.
Qualifications
• 1-2 years of experience in customer service, account management, customer success, sales, or other customer-facing roles.
• Excellent communication and relationship-building skills.
• Strong problem-solving and critical-thinking abilities.
• Ability to actively listen, ask thoughtful questions, and identify customer needs.
• Exceptional organizational and time-management skills.
• Experience working with CRM or ticketing systems.
• Undergraduate College Degree preferred, High school diploma or its equivalent is required.
Additional benefits include: medical, dental, vision, life insurance, disability insurance, PTO, 401k, paid holidays, free parking, and Wednesday free lunch.
This position description is a synopsis of the general duties required by this position. This position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member as some duties may be unplanned or unforeseeable responsibilities may arise.
1st Mile, LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, citizenship, family or medical care leave, gender identity or expression, marital status, medical condition, national origin, physical or mental disability, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy) or any other characteristic protected by applicable local laws, regulations and ordinances. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

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