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Entry Level Customer Success Specialist Jobs (NOW HIRING)

Align Strategic

Customer Success Specialist

Orlando, FL · Remote

Customer Success Specialist AlignStrategic.com , a leader in lower-mid-market business growth products and solutions in North America, is looking for a customer success specialist. You'll be part of ...

Railinc

Customer Success Specialist

Cary, NC · On-site

Customer Success Specialist Location: Cary NC (Onsite presence is required) Railinc creates cutting-edge technology solutions for one of North America's most important industries. From developing ...

Railinc

Customer Success Specialist

Cary, NC · On-site

Customer Success Specialists are expected to provide timely responses to customer emails, telephone inquiries, and chats for assistance in resolving issues with Railinc products, including timely and ...

LocalWork

Customer Success Specialist

Chandler, AZ · On-site

$55K - $70K/yr

Our Customer Success Specialist plays a pivotal role in enhancing our client's experiences and ensuring their success using our platform. This opportunity is perfect for individuals passionate about ...

Paris

Customer Success Specialist

Mount Holly, NJ · On-site

Customer Success Specialist As the Customer Success Specialist, you will be exposed to multimillion-dollar relationships with key accounts, including Walmart, Amazon, paper merchants, and independent ...

acams

Customer Success Specialist

Washington, DC · Hybrid

We're specifically looking for a customer success specialist who will roll up their sleeves and work with the team from inside the trenches. As a key member of specific client teams, you will partner ...

acams

Customer Success Specialist

Washington, DC · Hybrid

We're specifically looking for a customer success specialist who will roll up their sleeves and work with the team from inside the trenches. As a key member of specific client teams, you will partner ...

acams

Customer Success Specialist

Washington, DC · Hybrid

We're specifically looking for a customer success specialist who will roll up their sleeves and work with the team from inside the trenches. As a key member of specific client teams, you will partner ...

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Entry Level Customer Success Specialist information

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How much do entry level customer success specialist jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for entry level customer success specialist in the United States is $21.48, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.52 per hour, depending on experience, location, and employer.

How to start a career in customer success?

To start a career as an Entry Level Customer Success Specialist, gain strong communication and problem-solving skills, and familiarize yourself with customer relationship management (CRM) tools. Entry-level roles often require a bachelor's degree and relevant internships or experience in customer service or support. Building industry knowledge and earning certifications like Customer Success Manager (CSM) can also improve job prospects.

What are some common challenges faced by entry level customer success specialists, and how can they be overcome?

Entry Level Customer Success Specialists often encounter challenges such as managing a high volume of client inquiries, addressing diverse customer needs, and quickly mastering product knowledge. Building strong communication and organizational skills is key to staying on top of customer requests and ensuring timely follow-ups. Proactively seeking mentorship from experienced team members and regularly participating in training sessions can help you develop confidence in handling complex issues. Embracing feedback and collaborating closely with sales, support, and product teams will also enhance your ability to deliver positive customer experiences and grow in your role.

What does an entry level customer success specialist do?

An Entry Level Customer Success Specialist is responsible for supporting customers throughout their journey with a company’s products or services. Their main tasks include onboarding new clients, answering product-related questions, troubleshooting basic issues, and ensuring customer satisfaction. They act as a bridge between the customer and the company, helping to address concerns, provide guidance, and foster long-term relationships. This role often involves working closely with other teams such as sales and support to ensure a seamless customer experience.

What is the difference between Entry Level Customer Success Specialist vs Customer Support Representative?

AspectEntry Level Customer Success SpecialistCustomer Support Representative
Required CredentialsHigh school diploma or equivalent; some roles prefer a bachelor's degreeHigh school diploma or equivalent; relevant certifications optional
Work EnvironmentProactive engagement with clients, focusing on retention and successReactive support, resolving customer issues and inquiries
Employer & Industry UsageCommon in SaaS, tech, and service industries emphasizing customer successWidespread across retail, telecom, and service sectors
Search & Comparison IntentOften compared for roles focusing on customer retention and growthCompared for roles centered on issue resolution and support

While both roles involve customer interaction, the Entry Level Customer Success Specialist focuses on proactive engagement to ensure customer satisfaction and retention, whereas the Customer Support Representative primarily handles reactive issue resolution. Understanding these differences helps job seekers identify the right role aligned with their skills and career goals.

What are the key skills and qualifications needed to thrive as an entry level customer success specialist, and why are they important?

To thrive as an Entry Level Customer Success Specialist, you need strong communication abilities, problem-solving skills, and a customer-focused mindset, often supported by a bachelor's degree or relevant experience. Familiarity with CRM software like Salesforce or Zendesk and basic proficiency in productivity tools such as Microsoft Office are typically expected. Outstanding interpersonal skills, patience, and a proactive attitude help you build lasting client relationships and handle challenging situations. These skills ensure customers receive effective support and guidance, driving satisfaction and long-term loyalty for the company.
What cities are hiring for Entry Level Customer Success Specialist jobs? Cities with the most Entry Level Customer Success Specialist job openings:
What are the most commonly searched types of Customer Success Specialist jobs? The most popular types of Customer Success Specialist jobs are:
What states have the most Entry Level Customer Success Specialist jobs? States with the most job openings for Entry Level Customer Success Specialist jobs include:
Entry Level Customer Success Specialist jobs near you

Customer Success Specialist

Align Strategic

Orlando, FL • Remote

Full-time

Re-posted 26 days ago

Job description

Customer Success Specialist

AlignStrategic.com, a leader in lower-mid-market business growth products and solutions in North America, is looking for a customer success specialist. You'll be part of a distributed team working with customers on a suite of products that help our business owner clients and their teams grow and operate their businesses more profitably and easily.

You will actively manage a group of customers on their journey from implementation onward and support the sales team's efforts to win new and renewal customers. 

AlignStrategic.com's Customer Success Specialists wield proven technical expertise, building deep relationships and translating significant, complicated customer needs into straightforward, measurable solutions.

In this role, you should expect these responsibilities to be part of your day-to-day schedule:

  • Drive expansion and adoption of our software and services.
  • Manage the onboarding process for each new customer from technical evaluation onward.
  • Assist the sales team in driving and managing new and renewal business.
  • Provide critical insights to the product team as a means to improve our offerings.
  • Maintain customer health and introduce new, valuable features as they become relevant on the customer journey.
  • Educate champions and their teams on the value of our products, and help uncover use cases before they become emergencies.
  • Build relationships with executive decision-makers.
  • Generate trust and credibility at multiple levels in existing accounts after purchase and through the sales cycle.
  • Guide new customers through a systematic onboarding process to facilitate making decisions around their needs and goals.
  • Contribute to initiatives outside of customer conversations that better the customer experience, both low-touch and high-touch.
  • Work cross-functionally with product, sales, and support team members to foster a strong sense of community and information sharing.

Our ideal Customer Success Specialist must possess:

  • Minimum 3 years in sales/customer experience management.
  • Scrappy mentality — we wear many hats and are willing to get our hands dirty.
  • Technical curiosity or experience — we're a specialized product for technical teams.
  • Proven ability to educate executive decision-makers, building and maintaining relationships with them.
  • Proven track record of expansion and product adoption within your book of business.
  • Excellent creative and critical thinking skills — we have to be preemptive.
  • Strong communication and presentation skills—Much of our day-to-day work involves selling and presenting solutions to customers.
  • Adaptable nature and the willingness and ability to shift strategies on a dime to meet the needs of our customers.
  • Proven ability to manage multiple complex customer journeys at once.


Nice to haves:

  • Lead generation knowledge and experience.
  • Experience managing accounts for a product that solves complex problems across several business units.
  • Experience working with SaaS products.
  • Enterprise account management experience.

You must be a highly motivated self-starter, a goal-oriented high performer, and work well without supervision and as part of a team.

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