ZipRecruiter

Log In

1

Customer Support Consultant Jobs (NOW HIRING)

Epos Now

Customer Support Consultant

Orlando, FL

As a customer support consultant, you will be helping new customers with post-set up care. You will be handling customer queries by phone, email and web chat, delivering outstanding customer ...

Unison Software, Inc.

Customer Support Consultant

$60K - $75K/yr

Consultants thrive on their personal and direct contributions that help our clients achieve substantial benefits from our suite of software products. Responsibilities This specific role will support ...

Epos Now

Customer Support Consultant

Orlando, FL

As a customer support consultant, you will be helping new customers with post-set up care. You will be handling customer queries by phone, email and web chat, delivering outstanding customer ...

Epos Now

Customer Support Consultant

Orlando, FL · On-site

$38K/yr

As a customer support consultant, you will be helping new customers with post-set up care. You will be handling customer queries by phone, email and web chat, delivering outstanding customer ...

Lumary

Technical Support Consultant

Denver, CO · On-site

About the Technical Support Consultant Role There is probably not a better role at Lumary to learn ... Customer Success. We think this support role should be about an 18 month commitment for someone.

-ASG-

If you like being close to the product, the customer, and the people you work with, you'll feel at home here. About the Role The Support Consultant is the first point of contact for clients using ...

Infojini Inc

Desktop Support Consultant

Raleigh, NC · On-site

Infojini Consulting is recognized as one of the fastest growing IT services and software ... Installing and imaging new computers and loading appropriate software for customers. Installing ...

Ridgeline

Customer Support Analyst

San Ramon, CA

Collaborate with Customer Support, Consulting, Education Services, Product, Engineering, and other CX teams to resolve customer needs * Identify recurring patterns in support requests and contribute ...

New

Ridgeline

Customer Support Analyst

San Ramon, CA · On-site

Collaborate with Customer Support, Consulting, Education Services, Product, Engineering, and other CX teams to resolve customer needs * Identify recurring patterns in support requests and contribute ...

New

next page

Showing results 1-20

All JobsCustomer Support Consultant Jobs

Customer Support Consultant information

See salary details

$27.5K

$52.6K

$85.5K

How much do customer support consultant jobs pay per year?

As of Jun 10, 2026, the average yearly pay for customer support consultant in the United States is $52,625.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,500.00 and $53,500.00 per year, depending on experience, location, and employer.

What is the difference between Customer Support Consultant vs Customer Service Representative?

AspectCustomer Support ConsultantCustomer Service Representative
CredentialsTypically requires relevant certifications or experience in support rolesOften requires high school diploma or equivalent; some roles prefer customer service training
Work EnvironmentUsually in technical or specialized support settings, possibly with remote optionsPrimarily in call centers or retail environments, face-to-face or via phone
Employer & IndustryCommon in tech, software, and consulting firmsWidespread across retail, telecom, and service industries

Customer Support Consultants focus on resolving complex issues and providing technical or specialized support, often requiring specific knowledge or certifications. Customer Service Representatives handle general inquiries, assist customers with basic issues, and maintain customer satisfaction. While both roles involve communication and problem-solving, the Support Consultant role typically involves more technical expertise and problem resolution depth.

What jobs make $3,000 a month without a degree?

Customer Support Consultant roles can pay around $3,000 per month, especially with experience and strong communication skills. Many such positions are available in call centers, remote support, or technical assistance, often requiring on-the-job training rather than formal degrees.

What are Customer Support Consultants?

Customer Support Consultants are professionals who assist customers by resolving issues, answering questions, and providing guidance about a company's products or services. They often serve as the first point of contact for customers seeking help, either via phone, email, chat, or in person. Their responsibilities include troubleshooting problems, processing orders, handling complaints, and ensuring customer satisfaction. They may also provide product recommendations and escalate complex issues to higher-level support teams as needed.

What are the key skills and qualifications needed to thrive as a Customer Support Consultant, and why are they important?

To thrive as a Customer Support Consultant, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, typically supported by a high school diploma or higher. Familiarity with customer relationship management (CRM) software, ticketing systems, and sometimes product-specific certifications is often required. Patience, empathy, and the ability to remain calm under pressure are essential soft skills for building rapport and resolving customer issues effectively. These skills ensure positive customer experiences, efficient issue resolution, and contribute to customer retention and company reputation.

How do Customer Support Consultants typically handle high-volume periods and challenging customer interactions?

Customer Support Consultants often face peak periods, such as product launches or holidays, when the volume of inquiries increases significantly. During these times, consultants rely on strong organizational skills, effective use of customer relationship management (CRM) tools, and close collaboration with teammates to prioritize and resolve issues efficiently. Handling challenging customer interactions involves active listening, empathy, and clear communication to de-escalate situations and find satisfactory resolutions. Many organizations also provide ongoing training and support to help consultants manage stress and maintain high service standards.
More about Customer Support Consultant jobs
What cities are hiring for Customer Support Consultant jobs? Cities with the most Customer Support Consultant job openings:
What states have the most Customer Support Consultant jobs? States with the most job openings for Customer Support Consultant jobs include:
What job categories do people searching Customer Support Consultant jobs look for? The top searched job categories for Customer Support Consultant jobs are:
What are popular job titles related to Customer Support Consultant jobs? For Customer Support Consultant jobs, the most frequently searched job titles are:
Customer Support Consultant jobs near you
Infographic showing various Customer Support Consultant job openings in the United States as of June 2026, with employment types broken down into 1% Internship, 13% Full Time, 83% Part Time, 2% Temporary, and 1% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $52,625 per year, or $25.3 per hour.

Customer Support Consultant

Dexian DISYS

Scarborough, ME

$21 - $22/hr

Other

Posted 5 days ago

Job description


Customer Support Consultant
Job details
Posted
03 June 2026
Location
Scarborough, ME
Reference
1006527
Job description

Job Title: Customer Support Consultant

Duration: 06/08/2026 to 01/22/2027

Location: Scarborough ME, 04074

Pay Rate: $21 - $22 hourly on W2

JOB SUMMARY

Main Tasks:

  • For one and/or more company Lines of Business:
  • Place Orders
  • Track Shipments
  • Invoice/Billing Inquiries & Research
  • Shipment/Order Error Research
  • Answer general questions about products and services
  • Assist customers with ECommerce navigations

KEY ROLES:

  • Answer general questions about products


  • Answer general questions about shipping conditions & transit times
  • Create orders
  • Create quotes
  • Create credits and rebills
  • Support & display knowledge of ECommerce products
  • Determines customer needs, research and provides solutions, coordinating with other team members as needed.
  • Supports quality management system and other compliance requirements.

JOB DESCRIPTION:

Performing variety of customer service activities for internal and external customers, providing information, resolving issues and ensuring customer satisfaction. Responding to customer phone and other communications, addresses questions/issues/problems/concerns.

  • Answer Customer Calls and Emails.
  • Place Orders and Track Shipments.
  • Invoice/Billing Inquiries & Research.
  • Shipment/Order Error Research.
  • Answer general questions about products and services.
  • Answer general questions about shipping conditions & transit times.
  • Create orders, quotes, credits and rebills.
  • Determines customer needs, research and provides solutions, coordinating with other team members as needed.
  • Supports quality management system and other compliance requirements.
  • Assist customers with ECommerce navigations.
  • Provides customer support for water-testing equipment and other products and services.
  • Support may consist of answering customer questions, explaining products and services, customer order entry and billing or other priorities.
  • Determines customer needs, researches and provides solutions, coordinating with other team members as needed.
  • Ensures ongoing customer satisfaction and continuing strong customer relationships.
  • Supports quality management system and other compliance requirements.
  • Resolves routine issues without supervisory approval.

EDUCATION:

High School diploma or equivalent combination of education and experience required.

Associates degree, Bachelors degree or equivalent preferred.

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.
Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals.To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Apply