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Customer Support Consultant Jobs (NOW HIRING)

Epos Now

Customer Support Consultant

Orlando, FL · On-site

$38K/yr

As a customer support consultant, you will be helping new customers with post-set up care. You will be handling customer queries by phone, email and web chat, delivering outstanding customer ...

Epos Now

Customer Support Consultant

Orlando, FL

As a customer support consultant, you will be helping new customers with post-set up care. You will be handling customer queries by phone, email and web chat, delivering outstanding customer ...

Unison Software, Inc.

Customer Support Consultant

$60K - $75K/yr

Consultants thrive on their personal and direct contributions that help our clients achieve substantial benefits from our suite of software products. Responsibilities This specific role will support ...

Epos Now

Customer Support Consultant

Orlando, FL · On-site

As a customer support consultant, you will be helping new customers with post-set up care. You will be handling customer queries by phone, email and web chat, delivering outstanding customer ...

Lumary

Technical Support Consultant

Denver, CO · On-site

About the Technical Support Consultant Role There is probably not a better role at Lumary to learn ... Customer Success. We think this support role should be about an 18 month commitment for someone.

-ASG-

If you like being close to the product, the customer, and the people you work with, you'll feel at home here. About the Role The Support Consultant is the first point of contact for clients using ...

Ridgeline

Customer Support Analyst

San Ramon, CA · On-site

Collaborate with Customer Support, Consulting, Education Services, Product, Engineering, and other CX teams to resolve customer needs * Identify recurring patterns in support requests and contribute ...

Ridgeline

Customer Support Analyst

San Ramon, CA · On-site

Collaborate with Customer Support, Consulting, Education Services, Product, Engineering, and other CX teams to resolve customer needs * Identify recurring patterns in support requests and contribute ...

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All JobsCustomer Support Consultant Jobs

Customer Support Consultant information

See salary details

$27.5K

$52.6K

$85.5K

How much do customer support consultant jobs pay per year?

As of Jun 16, 2026, the average yearly pay for customer support consultant in the United States is $52,625.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,500.00 and $53,500.00 per year, depending on experience, location, and employer.

What is the difference between Customer Support Consultant vs Customer Service Representative?

AspectCustomer Support ConsultantCustomer Service Representative
CredentialsTypically requires relevant certifications or experience in support rolesOften requires high school diploma or equivalent; some roles prefer customer service training
Work EnvironmentUsually in technical or specialized support settings, possibly with remote optionsPrimarily in call centers or retail environments, face-to-face or via phone
Employer & IndustryCommon in tech, software, and consulting firmsWidespread across retail, telecom, and service industries

Customer Support Consultants focus on resolving complex issues and providing technical or specialized support, often requiring specific knowledge or certifications. Customer Service Representatives handle general inquiries, assist customers with basic issues, and maintain customer satisfaction. While both roles involve communication and problem-solving, the Support Consultant role typically involves more technical expertise and problem resolution depth.

What are the 5 P's of customer service?

The 5 P's of customer service are Product, Price, Place, Promotion, and People. For a Customer Support Consultant, focusing on People and Product is essential to ensure customer satisfaction and effective problem resolution. Understanding these elements helps in delivering consistent and quality support.

What are Customer Support Consultants?

Customer Support Consultants are professionals who assist customers by resolving issues, answering questions, and providing guidance about a company's products or services. They often serve as the first point of contact for customers seeking help, either via phone, email, chat, or in person. Their responsibilities include troubleshooting problems, processing orders, handling complaints, and ensuring customer satisfaction. They may also provide product recommendations and escalate complex issues to higher-level support teams as needed.

What are the key skills and qualifications needed to thrive as a Customer Support Consultant, and why are they important?

To thrive as a Customer Support Consultant, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, typically supported by a high school diploma or higher. Familiarity with customer relationship management (CRM) software, ticketing systems, and sometimes product-specific certifications is often required. Patience, empathy, and the ability to remain calm under pressure are essential soft skills for building rapport and resolving customer issues effectively. These skills ensure positive customer experiences, efficient issue resolution, and contribute to customer retention and company reputation.

What's the highest paying customer service job?

Customer support roles with specialized skills, such as technical support managers or customer success directors, tend to have higher salaries. Positions in industries like technology, finance, or enterprise services often offer the highest compensation, especially for those with leadership responsibilities or advanced certifications.

What does a customer service consultant do?

A customer support consultant assists customers by addressing inquiries, resolving issues, and providing product or service information. They often use communication tools like phone, email, or chat and require strong interpersonal and problem-solving skills to ensure customer satisfaction.

How do Customer Support Consultants typically handle high-volume periods and challenging customer interactions?

Customer Support Consultants often face peak periods, such as product launches or holidays, when the volume of inquiries increases significantly. During these times, consultants rely on strong organizational skills, effective use of customer relationship management (CRM) tools, and close collaboration with teammates to prioritize and resolve issues efficiently. Handling challenging customer interactions involves active listening, empathy, and clear communication to de-escalate situations and find satisfactory resolutions. Many organizations also provide ongoing training and support to help consultants manage stress and maintain high service standards.

Is CSR a good entry level position?

Customer Support Consultant roles are often considered good entry-level positions because they require strong communication skills and customer service experience, which can be developed on the job. These roles typically do not require advanced degrees and offer opportunities to learn about company products, problem-solving, and client interaction.
More about Customer Support Consultant jobs
What cities are hiring for Customer Support Consultant jobs? Cities with the most Customer Support Consultant job openings:
What states have the most Customer Support Consultant jobs? States with the most job openings for Customer Support Consultant jobs include:
What job categories do people searching Customer Support Consultant jobs look for? The top searched job categories for Customer Support Consultant jobs are:
What are popular job titles related to Customer Support Consultant jobs? For Customer Support Consultant jobs, the most frequently searched job titles are:
Customer Support Consultant jobs near you
Infographic showing various Customer Support Consultant job openings in the United States as of June 2026, with employment types broken down into 1% Internship, 13% Full Time, 83% Part Time, 2% Temporary, and 1% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $52,625 per year, or $25.3 per hour.

Customer Support Consultant

Epos Now Group

Orlando, FL

Other

Medical, Dental, Retirement, PTO

Posted 22 days ago

Job description

Customer Support Consultant

As a customer support consultant, you will be helping new customers with post-set up care. You will be handling customer queries by phone, email and web chat, delivering outstanding customer experience at every interaction. We are looking for confident communicators who have a friendly attitude, ready to hit their revenue and customer satisfaction targets. To ensure staff coverage to help all our customers across different various regions

What will you do?

  • Handle customer queries via telephone calls, email and web chat.
  • Achieve your targets for revenue and customer satisfaction.
  • Nurture meaningful customer relationships.
  • Accurately record all information in the CRM.
  • Deliver exceptional customer service!

What do you get in return?

  • Earn uncapped commission pay on top of your salary.
  • Career progression opportunities - our philosophy is to promote internally.
  • Company bonus scheme.
  • 24/7 access to a health and well-being online centre, with private medical and dental schemes.
  • Exclusive retail, restaurants and travel discounts.
  • Collaborative company culture with regular team building events.
  • Company pension.
  • 20 days annual leave (increasing a day each year), plus bank holidays.
  • Free onsite parking at Norwich office.

What do you need to apply?

  • Be proactive - you must be driven to succeed and hit your targets! (Essential)
  • Great organisation and attention to detail to manage your phone, diary and data systems. (Essential)
  • Excellent communication skills across all mediums. (Essential)
  • Resilience to bounce back from unhappy customers. (Essential)
  • Empathy for customers and the ability to remain calm and professional. (Essential)

What would make your application stand out:

  • Have a good understanding of tech (Android, iOS, Windows) and experience using Google Suite. (Desirable)
  • At least 1 year's experience in hospitality, retail or contact centre work. (Desirable)

Why EposNow…

Epos Now is a market-leading fintech business with an international presence (71 countries and counting!). As a cloud-based payments and point of sale (POS) software provider, our passion is to help small businesses grow and thrive. In fact, our company mission is to make commerce accessible to everyone. We proudly deliver a top customer service experience to our customers across the world, with offices in the UK, USA and Australia. Every Epos Now employee is supported with a personalised progression plan, and we are quickly expanding our customer service teams to support future growth - it's an exciting time to join us!

What are the next steps?

Interviews for this role are starting immediately. Successful candidates will have a short screening call with our recruitment partner, RecruitmentJunky, before being invited for a face-to-face interview with a hiring manager at our Norwich office.

Ready to begin your career with us? Apply now and submit your application online. We care deeply about being inclusive. We encourage applications from people with diverse backgrounds and experiences.

Apply