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Customer Support Consultant Jobs (NOW HIRING)

Epos Now Group

Customer Support Consultant

Orlando, FL · On-site

Customer Support Consultant As a customer support consultant, you will be helping new customers with post-set up care. You will be handling customer queries by phone, email and web chat, delivering ...

speakit

Norwegian Customer Support Consultant

Norwegian Customer Support Consultants Are you passionate about cutting-edge technology and the art of photography? Imagine working with a globally renowned brand that inspires creativity every day.

Epos Now

Customer Support Consultant

Orlando, FL · On-site

As a customer support consultant, you will be helping new customers with post-set up care. You will be handling customer queries by phone, email and web chat, delivering outstanding customer ...

Epos Now

Customer Support Consultant

Orlando, FL · On-site

$38K/yr

As a customer support consultant, you will be helping new customers with post-set up care. You will be handling customer queries by phone, email and web chat, delivering outstanding customer ...

Epos Now

Customer Support Consultant

Orlando, FL · On-site

As a customer support consultant, you will be helping new customers with post-set up care. You will be handling customer queries by phone, email and web chat, delivering outstanding customer ...

speakit

Czech Customer Support Consultant - Athens

Customer Support Consultant Do you speak Czech? A new position in Customer Support is opening a new door in your life! Pack your bags for Greece and work in Athens. We are currently looking for an ...

Epos Now Group

Customer Support Consultant - Nights

$26K/mo

Customer Support Consultant Ready to start a career with a market-leading international company? Are you a recent graduate who is ready to start a career with a market-leading international ...

speakit

Danish Customer Support Consultant

Customer Support Team Member Are you passionate about great entertainment and helping others? On behalf of a BPO client, we're looking for motivated Danish-speaking individuals to join the customer ...

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All JobsCustomer Support Consultant Jobs

Customer Support Consultant information

See salary details

$27.5K

$52.6K

$85.5K

How much do customer support consultant jobs pay per year?

As of Jul 6, 2026, the average yearly pay for customer support consultant in the United States is $52,625.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,500.00 and $53,500.00 per year, depending on experience, location, and employer.

What is the difference between Customer Support Consultant vs Customer Service Representative?

AspectCustomer Support ConsultantCustomer Service Representative
CredentialsTypically requires relevant certifications or experience in support rolesOften requires high school diploma or equivalent; some roles prefer customer service training
Work EnvironmentUsually in technical or specialized support settings, possibly with remote optionsPrimarily in call centers or retail environments, face-to-face or via phone
Employer & IndustryCommon in tech, software, and consulting firmsWidespread across retail, telecom, and service industries

Customer Support Consultants focus on resolving complex issues and providing technical or specialized support, often requiring specific knowledge or certifications. Customer Service Representatives handle general inquiries, assist customers with basic issues, and maintain customer satisfaction. While both roles involve communication and problem-solving, the Support Consultant role typically involves more technical expertise and problem resolution depth.

What are Customer Support Consultants?

Customer Support Consultants are professionals who assist customers by resolving issues, answering questions, and providing guidance about a company's products or services. They often serve as the first point of contact for customers seeking help, either via phone, email, chat, or in person. Their responsibilities include troubleshooting problems, processing orders, handling complaints, and ensuring customer satisfaction. They may also provide product recommendations and escalate complex issues to higher-level support teams as needed.

What are the key skills and qualifications needed to thrive as a Customer Support Consultant, and why are they important?

To thrive as a Customer Support Consultant, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, typically supported by a high school diploma or higher. Familiarity with customer relationship management (CRM) software, ticketing systems, and sometimes product-specific certifications is often required. Patience, empathy, and the ability to remain calm under pressure are essential soft skills for building rapport and resolving customer issues effectively. These skills ensure positive customer experiences, efficient issue resolution, and contribute to customer retention and company reputation.

What is the highest paid customer service job?

The highest paid customer service roles are often in executive or specialized positions such as Customer Support Directors or Customer Experience Managers, with salaries reaching six figures in large organizations. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools.

How to become a Customer Service Consultant?

To become a Customer Support Consultant, candidates typically need a high school diploma or equivalent, strong communication skills, and experience in customer service. Many roles require familiarity with customer management software and problem-solving abilities. Gaining relevant certifications or training in customer service can improve job prospects.

What are the top 3 skills of a customer service agent?

A customer support consultant needs strong communication skills to clearly convey information and understand customer needs, problem-solving abilities to resolve issues efficiently, and patience to handle challenging interactions professionally. These skills are essential for providing effective support and maintaining customer satisfaction.

What does a Customer Service Consultant do?

A Customer Service Consultant assists customers by addressing inquiries, resolving issues, and providing product or service information. They often use communication skills, problem-solving abilities, and customer management tools to ensure a positive experience and maintain customer satisfaction.

How do Customer Support Consultants typically handle high-volume periods and challenging customer interactions?

Customer Support Consultants often face peak periods, such as product launches or holidays, when the volume of inquiries increases significantly. During these times, consultants rely on strong organizational skills, effective use of customer relationship management (CRM) tools, and close collaboration with teammates to prioritize and resolve issues efficiently. Handling challenging customer interactions involves active listening, empathy, and clear communication to de-escalate situations and find satisfactory resolutions. Many organizations also provide ongoing training and support to help consultants manage stress and maintain high service standards.
What cities are hiring for Customer Support Consultant jobs? Cities with the most Customer Support Consultant job openings:
What states have the most Customer Support Consultant jobs? States with the most job openings for Customer Support Consultant jobs include:
What are popular job titles related to Customer Support Consultant jobs? For Customer Support Consultant jobs, the most frequently searched job titles are:
Customer Support Consultant jobs near you

Customer Support Consultant

Epos Now Group

Orlando, FL • On-site

Other

Medical, Dental, Retirement, PTO

Posted 13 days ago

Job description

Customer Support Consultant

As a customer support consultant, you will be helping new customers with post-set up care. You will be handling customer queries by phone, email and web chat, delivering outstanding customer experience at every interaction. We are looking for confident communicators who have a friendly attitude, ready to hit their revenue and customer satisfaction targets. To ensure staff coverage to help all our customers across different various regions.

What will you do?

  • Handle customer queries via telephone calls, email and web chat.
  • Achieve your targets for revenue and customer satisfaction.
  • Nurture meaningful customer relationships.
  • Accurately record all information in the CRM.
  • Deliver exceptional customer service!

What do you get in return?

  • Earn uncapped commission pay on top of your salary.
  • Career progression opportunities - our philosophy is to promote internally.
  • Company bonus scheme.
  • 24/7 access to a health and well-being online centre, with private medical and dental schemes.
  • Exclusive retail, restaurants and travel discounts.
  • Collaborative company culture with regular team building events.
  • Company pension.
  • 20 days annual leave (increasing a day each year), plus bank holidays.
  • Free onsite parking at Norwich office.

What do you need to apply?

  • Be proactive - you must be driven to succeed and hit your targets! (Essential)
  • Great organisation and attention to detail to manage your phone, diary and data systems. (Essential)
  • Excellent communication skills across all mediums. (Essential)
  • Resilience to bounce back from unhappy customers. (Essential)
  • Empathy for customers and the ability to remain calm and professional. (Essential)

What would make your application stand out:

  • Have a good understanding of tech (Android, iOS, Windows) and experience using Google Suite. (Desirable)
  • At least 1 year's experience in hospitality, retail or contact centre work. (Desirable)

Why EposNow…

Epos Now is a market-leading fintech business with an international presence (71 countries and counting!). As a cloud-based payments and point of sale (POS) software provider, our passion is to help small businesses grow and thrive. In fact, our company mission is to make commerce accessible to everyone. We proudly deliver a top customer service experience to our customers across the world, with offices in the UK, USA and Australia. Every Epos Now employee is supported with a personalised progression plan, and we are quickly expanding our customer service teams to support future growth - it's an exciting time to join us!

What are the next steps?

Interviews for this role are starting immediately. Successful candidates will have a short screening call with our recruitment partner, RecruitmentJunky, before being invited for a face-to-face interview with a hiring manager at our Norwich office.

Ready to begin your career with us? Apply now and submit your application online. We care deeply about being inclusive. We encourage applications from people with diverse backgrounds and experiences.

Apply