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Customer Support Consultant Jobs (NOW HIRING)

Infojini Inc

Desktop Support Consultant

Raleigh, NC · On-site

Infojini Consulting is recognized as one of the fastest growing IT services and software ... Installing and imaging new computers and loading appropriate software for customers. Installing ...

ADP

Client Support Consultant- Tax

Alpharetta, GA · On-site

ADP is hiring a Client Support Consultant. * Are you ready to join a company offering career advancement opportunities throughout your career journey? * Do you want to join a company with award ...

ADP

Client Support Consultant- Tax

Alpharetta, GA · On-site

ADP is hiring a Client Support Consultant. * Are you ready to join a company offering career advancement opportunities throughout your career journey? * Do you want to join a company with award ...

FAVARH

Application Support Consultant

Windsor, CT · On-site

We will do this together - with customers, partners and colleagues. We will fight for others, not ... Escalate delivery issues to the Application Support Consultant and Application Manager. Govern ...

Brown University

IT Support Consultant

Holley, NY · On-site

Position Purpose The IT Support Consultants provide advanced application, operating system, desktop ... Excellent customer service skills; strong commitment to customer service. * Understanding and ...

Brown University

IT Support Consultant

Providence, RI · On-site

Position Purpose The IT Support Consultants provide advanced application, operating system, desktop ... Excellent customer service skills; strong commitment to customer service. * Understanding and ...

Osaic

Sr. Technology Support Consultant

Las Vegas, NV · On-site

$80K - $85K/yr

Summary: The Senior Technology Support Consultant serves as a critical technology partner for ... Experience with trust accounting platforms, CRM systems, workflow automation, and Microsoft ...

New

Asurion

As a Franchise Support Consultant, we partner with entrepreneurs to successfully operate uBreakiFix ... customer experience, inventory management, compliance, and operational efficiencies. • Routinely ...

Osaic

Sr. Technology Support Consultant

Las Vegas, NV · On-site

$80K - $85K/yr

Summary: The Senior Technology Support Consultant serves as a critical technology partner for ... Experience with trust accounting platforms, CRM systems, workflow automation, and Microsoft ...

New

Asurion

Franchise Support Consultant

Orlando, FL · On-site

As a Franchise Support Consultant, we partner with entrepreneurs to successfully operate uBreakiFix ... Focusing on store performance, revenue generation, salesmanship, customer experience, inventory ...

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Customer Support Consultant information

See salary details

$27.5K

$52.6K

$85.5K

How much do customer support consultant jobs pay per year?

As of Aug 21, 2026, the average yearly pay for customer support consultant in the United States is $52,625.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,500.00 and $53,500.00 per year, depending on experience, location, and employer.

What is a customer support consultant?

Customer Support Consultants are professionals who assist customers by resolving issues, answering questions, and providing guidance about a company's products or services. They often serve as the first point of contact for customers seeking help, either via phone, email, chat, or in person. Their responsibilities include troubleshooting problems, processing orders, handling complaints, and ensuring customer satisfaction. They may also provide product recommendations and escalate complex issues to higher-level support teams as needed.

What are the key skills and qualifications needed to thrive as a customer support consultant?

To thrive as a Customer Support Consultant, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, typically supported by a high school diploma or higher. Familiarity with customer relationship management (CRM) software, ticketing systems, and sometimes product-specific certifications is often required. Patience, empathy, and the ability to remain calm under pressure are essential soft skills for building rapport and resolving customer issues effectively. These skills ensure positive customer experiences, efficient issue resolution, and contribute to customer retention and company reputation.

How do customer support consultants typically handle high-volume periods and challenging customer interactions?

Customer Support Consultants often face peak periods, such as product launches or holidays, when the volume of inquiries increases significantly. During these times, consultants rely on strong organizational skills, effective use of customer relationship management (CRM) tools, and close collaboration with teammates to prioritize and resolve issues efficiently. Handling challenging customer interactions involves active listening, empathy, and clear communication to de-escalate situations and find satisfactory resolutions. Many organizations also provide ongoing training and support to help consultants manage stress and maintain high service standards.

What is the difference between Customer Support Consultant vs Customer Service Representative?

AspectCustomer Support ConsultantCustomer Service Representative
CredentialsTypically requires relevant certifications or experience in support rolesOften requires high school diploma or equivalent; some roles prefer customer service training
Work EnvironmentUsually in technical or specialized support settings, possibly with remote optionsPrimarily in call centers or retail environments, face-to-face or via phone
Employer & IndustryCommon in tech, software, and consulting firmsWidespread across retail, telecom, and service industries

Customer Support Consultants focus on resolving complex issues and providing technical or specialized support, often requiring specific knowledge or certifications. Customer Service Representatives handle general inquiries, assist customers with basic issues, and maintain customer satisfaction. While both roles involve communication and problem-solving, the Support Consultant role typically involves more technical expertise and problem resolution depth.

How do I become a customer support consultant?

To become a customer support consultant, candidates typically need a high school diploma or equivalent, strong communication skills, and experience with customer service or support roles. Familiarity with customer relationship management (CRM) software and problem-solving abilities are also important; some roles may require specific certifications or training in relevant tools or products.

What cities are hiring for Customer Support Consultant jobs?

Cities with the most Customer Support Consultant job openings:

What states have the most Customer Support Consultant jobs?

States with the most job openings for Customer Support Consultant jobs include:

What job categories do people searching Customer Support Consultant jobs look for?

The top searched job categories for Customer Support Consultant jobs are:

What are popular job titles related to Customer Support Consultant jobs?

For Customer Support Consultant jobs, the most frequently searched job titles are:

Customer Support Consultant jobs near you
Infographic showing various Customer Support Consultant job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $52,625 per year, or $25.3 per hour.

Desktop Support Consultant

Infojini Inc

Raleigh, NC • On-site

Full-time

Re-posted 25 days ago

Job description

Company Description

Infojini Consulting is a full service IT consulting, services, and staffing firm with offices in Secaucus, NJ.

Infojini Consulting is recognized as one of the fastest growing IT services and software development Companies. With a partnership of all major technology vendors, Infojini Consulting has built a strong Government and commercial customer base including fortune 100 companies and most state and federal agencies such as State of North Carolina, State of South Carolina, State of Maryland, State of California, State of Pennsylvania, State of Virginia, State of Washington and many others.

Infojini Consulting is an equal opportunity employer and considers all qualified individuals for employment irrespective of their race, gender, age, color, sexual orientation. We offer an excellent compensation package

Job Description

Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications.

Installing and imaging new computers and loading appropriate software for customers.

Installing local and network printers and other peripherals and configuration of same.

Migrating data and user profiles.

Documenting process and procedures related to technical field support activities.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Infojini logo

About Infojini

Sourced by ZipRecruiter

Infojini Consulting is a full service IT consulting, services, and staffing firm with offices in Linthicum Heights ,Maryland, Washington, DC and Mumbai, India. Infojini Consulting is recognized as one of the fastest growing IT services and software development Companies. With a partnership of all major technology vendors, Infojini Consulting has built a strong Government and commercial customer base including fortune 100 companies and most state and federal agencies such as State of North Carolina, State of South Carolina, State of Maryland, State of California, State of Pennsylvania, State of Virginia, State of Washington and many others.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Columbia, MD, US

Year founded

2006

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