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Customer Support Consultant Jobs (NOW HIRING)

ADP

Client Support Consultant- Tax

Alpharetta, GA · On-site

ADP is hiring a Client Support Consultant. * Are you ready to join a company offering career ... At least 7 years of experience in a customer service environment, with proven ability to produce ...

Infojini Inc

Desktop Support Consultant

Raleigh, NC · On-site

Infojini Consulting is recognized as one of the fastest growing IT services and software ... Installing and imaging new computers and loading appropriate software for customers. Installing ...

Zillow

Partner Support Consultant

$20.60 - $32.80/hr

... consultation on Zillow's platform and build a better client experience. You will work with a team ... Our mission in Partner Support is to anticipate our customer needs during conversations and ...

Wisconsin

Technical Support Consultant

Madison, WI · On-site

$57K - $82K/yr

On a day-to-day basis, this person will primarily work on IT support tickets and related customer ... The work will be hands-on, technical, and consultative. Additionally, this person will contribute ...

FAVARH

Application Support Consultant

Windsor, CT

We will do this together - with customers, partners and colleagues. We will fight for others, not ... Escalate delivery issues to the Application Support Consultant and Application Manager. Govern ...

Brown University

IT Support Consultant

Holley, NY

Position Purpose The IT Support Consultants provide advanced application, operating system, desktop ... Excellent customer service skills; strong commitment to customer service. * Understanding and ...

Asurion

As a Franchise Support Consultant, we partner with entrepreneurs to successfully operate uBreakiFix ... customer experience, inventory management, compliance, and operational efficiencies. • Routinely ...

Brown University

IT Support Consultant

Providence, RI · On-site

Position Purpose The IT Support Consultants provide advanced application, operating system, desktop ... Excellent customer service skills; strong commitment to customer service. * Understanding and ...

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Customer Support Consultant information

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$27.5K

$52.6K

$85.5K

How much do customer support consultant jobs pay per year?

As of Aug 8, 2026, the average yearly pay for customer support consultant in the United States is $52,625.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,500.00 and $53,500.00 per year, depending on experience, location, and employer.

What is the difference between Customer Support Consultant vs Customer Service Representative?

AspectCustomer Support ConsultantCustomer Service Representative
CredentialsTypically requires relevant certifications or experience in support rolesOften requires high school diploma or equivalent; some roles prefer customer service training
Work EnvironmentUsually in technical or specialized support settings, possibly with remote optionsPrimarily in call centers or retail environments, face-to-face or via phone
Employer & IndustryCommon in tech, software, and consulting firmsWidespread across retail, telecom, and service industries

Customer Support Consultants focus on resolving complex issues and providing technical or specialized support, often requiring specific knowledge or certifications. Customer Service Representatives handle general inquiries, assist customers with basic issues, and maintain customer satisfaction. While both roles involve communication and problem-solving, the Support Consultant role typically involves more technical expertise and problem resolution depth.

What is a customer support consultant?

Customer Support Consultants are professionals who assist customers by resolving issues, answering questions, and providing guidance about a company's products or services. They often serve as the first point of contact for customers seeking help, either via phone, email, chat, or in person. Their responsibilities include troubleshooting problems, processing orders, handling complaints, and ensuring customer satisfaction. They may also provide product recommendations and escalate complex issues to higher-level support teams as needed.

What are the key skills and qualifications needed to thrive as a customer support consultant?

To thrive as a Customer Support Consultant, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, typically supported by a high school diploma or higher. Familiarity with customer relationship management (CRM) software, ticketing systems, and sometimes product-specific certifications is often required. Patience, empathy, and the ability to remain calm under pressure are essential soft skills for building rapport and resolving customer issues effectively. These skills ensure positive customer experiences, efficient issue resolution, and contribute to customer retention and company reputation.

How do I become a customer support consultant?

To become a customer support consultant, you typically need a high school diploma or equivalent, strong communication and problem-solving skills, and experience with customer service tools or software. Many roles require familiarity with CRM systems and the ability to handle customer inquiries across multiple channels. Gaining relevant certifications or training in customer service can also improve job prospects.

How do customer support consultants typically handle high-volume periods and challenging customer interactions?

Customer Support Consultants often face peak periods, such as product launches or holidays, when the volume of inquiries increases significantly. During these times, consultants rely on strong organizational skills, effective use of customer relationship management (CRM) tools, and close collaboration with teammates to prioritize and resolve issues efficiently. Handling challenging customer interactions involves active listening, empathy, and clear communication to de-escalate situations and find satisfactory resolutions. Many organizations also provide ongoing training and support to help consultants manage stress and maintain high service standards.
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What states have the most Customer Support Consultant jobs? States with the most job openings for Customer Support Consultant jobs include:
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Customer Support Consultant jobs near you
Infographic showing various Customer Support Consultant job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $52,625 per year, or $25.3 per hour.

Customer Support Consultant (U.S. Remote - 1PM to 10PM ET)

Unison Software, Inc.

Remote

$60K - $75K/yr

Full-time

Re-posted 12 days ago

Job description

Overview
About Unison:
Unison's products power the business of government to work smoother and smarter, making critical federal processes and acquisitions simpler and more effective. Trusted by over 200,000 federal employees and government contractors, our AI-infused software and deep domain expertise help contract shops, cost engineers, 1102s, program managers, and budgeting professionals cut through friction, keep compliance airtight, and sharpen decisions. Our federal focus brings efficiency, transparency, and clarity to complex data, regulations, and workflows, empowering agencies and executives to spend more minutes on mission and achieve strategic objectives. Unison is how federal business gets done.
Unison is proud to be recognized as a 2026 Quantum Certified Workplace™ in Washington D.C., reflecting our continued focus on building a workplace where people feel supported and teams thrive.
Role Overview:
Unison Software Solutions, a leading provider for procurement solutions to the federal marketplace, is seeking a Consultant. Unison consultants work directly with clients to understand key elements of client business processes and then work to implement and operate Unison software products and service offerings by performing key tasks. Consultants thrive on their personal and direct contributions that help our clients achieve substantial benefits from our suite of software products.
Responsibilities
This specific role will support PRISM users outside of the continental United States, so candidate must have the ability to work 1pm to 10pm ET.
  • Work with clients to provide a broad range of implementation and integration tasks including requirements analysis, business process analysis, system configuration, testing, training, and post-implementation support
  • Help drive successful operation of Unison's product suite by delivering high quality advisory and support services to government contractors
  • Ensure assigned tasks are performed on target, on time, and on budget, and that client personnel appreciate the value of the work performed
  • Understand client's business objectives and help clients achieve their goals
  • Interaction with senior client leadership to define project goals, execute against plan and manage issues and risks
  • Consultants are continuously challenged though client projects and build skills towards a fulfilling career. All consultants receive product and federal acquisition training and receive career development guidance from experienced professionals. Employees also enjoy an attractive and competitive benefits package

Qualifications
  • Ability to work 10am to 7pm PT / 1pm to 10pm ET
  • Professional experience with one or more of the following:
  • Prior consulting/training experience, preferably with a top consulting firm
  • Possesses superior client relationship skills
  • Exceptional written and verbal communications skills
  • Self-starter, quick learner, and team player
  • Proficient in the basics of Microsoft Excel, PowerPoint and Word
  • BA or BS degree in a related field or equivalent experience
  • Business experience in government contractor functions such as proposal management, contract management and/or procurement is preferable

Clearance:
Applicants may need to be the subject of a security investigation and may need to meet eligibility requirements for access to classified information, to include U.S. Citizenship.
Compensation:
Base Salary: $60,000 - $75,000
Final compensation will depend on factors such as geographic location, experience, and qualifications.
In-Person Interview:
Our hiring process requires one in-person meeting, typically the final interview. Travel and accommodations will be provided.
Remote Work:
On-site working requirements vary.
Why Join Unison:
Unison has pioneered the creation of innovative software for federal agencies, program offices, and government contractors worldwide. We believe that there is power in moving in unison. Our culture and values reflect this belief and are central to achieving our mission of powering the business of government. Rather than chasing short-lived tech trends, Unison delivers proven software that simplifies the complexities of federal business. Our technology combines innovative thinking with precise federal know-how, addressing critical details others overlook. Designed with purpose and engineered to endure, our software provides consistent performance, allowing federal agencies and contractors to stay focused on their missions.
Unison provides equal employment opportunities to all employees and applicants for employment without regard to race, color, national origin, sex, gender identity, sexual orientation, religion, disability status, age, genetics, veteran status, or any other characteristic protected by federal, state, or local laws.

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