ZipRecruiter

Log In

2

Remote Customer Journey Mapping Jobs (NOW HIRING)

Verint

CS Journey & Programs Specialist

Design, document, and continuously refine Verint's customer journey maps, defining lifecycle stages, critical moments of truth, expected customer outcomes, and the appropriate digital/human ...

Hope's Global Getaways

Customer Journey Coordinator

Denver, CO · Remote

$18.50 - $24.25/hr

About the job Customer Journey Coordinator Position Overview We are currently seeking dependable ... This flexible remote opportunity is ideal for individuals who enjoy staying organized, supporting ...

Baylor Genetics

Sr Digital Content Strategist

Customer Journey Mapping * Website & Landing Page Optimization * Content Analytics & Performance Measurement PHYSICAL DEMANDS AND WORK ENVIRONMENT * Location: Remote * Frequently required to remain ...

Tripadvisor

CRM Manager

Needham, MA · On-site +1

Remote US East Coast What You'll Do: * Campaign Strategy & Execution: * Conceptualize, develop, and ... Develop and refine customer journey maps to visualize and understand key touchpoints and ...

Tripadvisor

CRM Manager

Needham, MA · On-site +1

Remote US East Coast What You'll Do: * Campaign Strategy & Execution: * Conceptualize, develop, and ... Develop and refine customer journey maps to visualize and understand key touchpoints and ...

Care Access

Lifecycle Marketing Specialist

OR · Remote

$65K - $90K/yr

Experience with customer segmentation, journey mapping, and building marketing automation preferred How We Work Together * Location : Remote within the United States. This role requires 100% of work ...

Verint

Sr. Manager, Value and CS Programs

Customer Journey Mapping * Own and evolve Verint's customer journey framework, defining the critical moments of truth, expected outcomes, and the digital/human engagement blend at each stage.

Essence Journey

Remote Customer Support Specialist

Atlanta, GA · Remote

$17.25 - $23.25/hr

Remote Customer Support Specialist We are seeking a remote customer support specialist to assist customers with general inquiries, simple issue resolution, and account-related questions. This role is ...

next page

Showing results 1-20

All JobsRemote Customer Journey Mapping Jobs

Remote Customer Journey Mapping information

See salary details

$9

$18

$27

How much do remote customer journey mapping jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for remote customer journey mapping in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What is the difference between Remote Customer Journey Mapping vs Remote UX Designer?

AspectRemote Customer Journey MappingRemote UX Designer
CredentialsExperience in customer experience, data analysis, and mapping toolsDesign degree, proficiency in design and prototyping tools
Work EnvironmentCollaborates with marketing, sales, and customer support teamsWorks closely with product teams, developers, and stakeholders
Industry UsageUsed across marketing, customer experience, and service industriesPrimarily in tech, software, and product development sectors

Remote Customer Journey Mapping focuses on analyzing and visualizing the customer experience to improve engagement, while Remote UX Designer creates user-centered designs for digital products. Both roles require understanding user needs but differ in their core functions and tools used.

More about Remote Customer Journey Mapping jobs
What cities are hiring for Remote Customer Journey Mapping jobs? Cities with the most Remote Customer Journey Mapping job openings:
What are the most commonly searched types of Customer Journey Mapping jobs? The most popular types of Customer Journey Mapping jobs are:
What states have the most Remote Customer Journey Mapping jobs? States with the most job openings for Remote Customer Journey Mapping jobs include:
What job categories do people searching Remote Customer Journey Mapping jobs look for? The top searched job categories for Remote Customer Journey Mapping jobs are:
Remote Customer Journey Mapping jobs near you
Infographic showing various Remote Customer Journey Mapping job openings in the United States as of June 2026, with employment types broken down into 17% Full Time, 76% Part Time, and 7% Temporary. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $37,792 per year, or $18.2 per hour.
Customer Value Architect & Journey Mapping Lead - Enterprise Sales Enablement

Customer Value Architect & Journey Mapping Lead - Enterprise Sales Enablement

Meta

Menlo Park, CA • Remote

$131K/yr

Full-time

Posted 6 days ago

Meta rating

7.5

Company rating: 7.5 out of 10

Based on 43 frontline employees who took The Breakroom Quiz

122nd of 189 rated software companies

Job description

It is an exciting time to be at Meta as we’re building a Success team to support high growth in our Enterprise GTM Group. We are seeking a Customer value architect and journey mapping professional, who will be responsible for researching our customers’ journey to success across multiple use cases and industries, identifying friction points, gaps and opportunities to accelerate their time to value.
Customer Value Architect & Journey Mapping Lead - Enterprise Sales Enablement Responsibilities:
  • This is a customer-facing, high priority role which requires evidenced success with communication, organization, business, analytical and technical skills. This Customer Journey Manager is responsible for leveraging data and customer insights to design and improvements to the customers journey to success
  • You will be a key member of the Success and Sales Enablement core team, and work on both short-term tactical journey changes, as well as longer-term transformational opportunities. This role will report directly to the Director of Global Customer Success
  • Own qualitative and quantitative research and documentation as it pertains to the success journey for our covered accounts, beginning with Large Enterprise (Fortune 500)
  • Understand our existing customers, their use cases, jobs to be done in a deployment, common pain points and how business messaging can address customer needs
  • Work cross-functionally with teams such as Marketing, Global Business Solutions (Sales), Product Engineering, Partner Organization, Insights and analytics and Customer Success Managers in the field
  • Document and demonstrate the current customer journey by developing visual journey maps which may include service blueprints, flowcharts, layouts, diagrams, charts, and models
  • Analyze specific success motion performance and make recommendations of ways to improve the effectiveness of our customer success lifecycle
  • Oversee the analysis, reporting and delivery of key program performance metrics of program to executive leadership, and cross functional stakeholders
  • Provide market intelligence and leverage industry best practices to continuously optimize and innovate our success offering
  • Able to act as a trusted advisor in addressing our customer's business needs

Minimum Qualifications:
  • 5+ years consulting, process optimization, design thinking or customer research
  • Demonstrated customer interface and presentation skills, with a customer-first approach
  • Demonstrated analytical, problem solving and creative thinking skills
  • Ability to work well in a fast-paced, hands-on dynamic and ambiguous environment
  • Proven planning, time management, organizational and interpersonal skills

Preferred Qualifications:
  • Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
  • Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
  • Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
  • Proficiency in web-analytics applications, and digital whiteboarding solutions is preferred

About Meta:
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@meta.com.
$131,000/year to $190,000/year + bonus + equity + benefits
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.

What Meta employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply