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Weekend Customer Journey Mapping Jobs (NOW HIRING)

AutoNation

$106K/yr

Develop and maintain customer journey maps that document lifecycle stages, key moments, customer needs, pain points, and opportunity areas. * Support the development ofAfter-Salesjourney strategies ...

Strategic Staffing Solutions

Lead UX Designer

San Antonio, TX · Remote

$99K - $129K/yr

Journey Mapping Develop end-to-end customer journey maps. Identify pain points and opportunities for process improvements. Support projects involving compliance journey mapping. Cross-Functional ...

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Weekend Customer Journey Mapping information

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$12

$19

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How much do weekend customer journey mapping jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for weekend customer journey mapping in the United States is $19.06, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $21.15 per hour, depending on experience, location, and employer.

What is the difference between Weekend Customer Journey Mapping vs Weekend Customer Service Associate?

AspectWeekend Customer Journey MappingWeekend Customer Service Associate
Primary RoleAnalyzing and visualizing customer interactions to improve experienceAssisting customers with inquiries and issues during weekends
Skills & CertificationsCustomer experience, data analysis, mapping toolsCustomer service, communication skills, problem-solving
Work EnvironmentOffice or remote, focused on strategic planningRetail, hospitality, or call centers during weekends

Weekend Customer Journey Mapping focuses on analyzing customer interactions to enhance overall experience, often involving data analysis and strategic planning. In contrast, Weekend Customer Service Associates handle direct customer interactions, providing support and resolving issues during weekends. Both roles are essential but serve different functions within customer experience management.

More about Weekend Customer Journey Mapping jobs
What cities are hiring for Weekend Customer Journey Mapping jobs? Cities with the most Weekend Customer Journey Mapping job openings:
What are the most commonly searched types of Customer Journey Mapping jobs? The most popular types of Customer Journey Mapping jobs are:
What states have the most Weekend Customer Journey Mapping jobs? States with the most job openings for Weekend Customer Journey Mapping jobs include:
What job categories do people searching Weekend Customer Journey Mapping jobs look for? The top searched job categories for Weekend Customer Journey Mapping jobs are:
Weekend Customer Journey Mapping jobs near you
Infographic showing various Weekend Customer Journey Mapping job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,640 per year, or $19.1 per hour.
Job Title: Contingent Digital Experience Journey Mapping Lead

Job Title: Contingent Digital Experience Journey Mapping Lead

Advent Global Solutions, Inc.

Atlanta, GA • On-site

$160K/yr

Other

Posted 5 days ago

Job description

Job Title: Contingent Digital Experience Journey Mapping Lead

Location: Atlanta, GA 30328

Duration: 12 Months

Employment Type: W2 Contract

Work Schedule: Monday Friday | 8:00 AM 5:00 PM

Job Summary

We are seeking a Digital Experience Journey Mapping Lead to establish and scale customer journey mapping as a core organizational capability. This strategic, hands-on role will serve as the subject matter expert (SME), partnering with UX, Content Strategy, Research, and Digital teams to design customer-centric experiences driven by journey insights.

The ideal candidate will define journey mapping standards, develop scalable methodologies, mentor cross-functional teams, and recommend tools that integrate journey mapping into everyday digital experience workflows.

Key Responsibilities

Journey Mapping Leadership

  • Establish enterprise-wide standards, governance, and methodologies for customer journey mapping.
  • Develop scalable, repeatable processes for creating, maintaining, and activating journey maps.
  • Connect journey insights to digital experience design, content strategy, personalization, and performance measurement.

Experience Design Enablement

  • Train and mentor UX designers, content strategists, and digital teams on journey-led experience design.
  • Lead workshops, coaching sessions, and knowledge-sharing initiatives.
  • Develop templates, playbooks, and best practices to embed customer journey thinking across the organization.

Customer Experience Strategy

  • Partner with UX, Research, Content, and Digital Experience teams to translate journey insights into actionable experience improvements.
  • Recommend content structures, design patterns, messaging strategies, and personalization opportunities.
  • Ensure digital experiences align with customer-first journey principles.

Journey Mapping Tools & Technology

  • Evaluate and recommend journey mapping platforms and collaboration tools.
  • Partner with analytics and research teams to implement and optimize journey mapping solutions.
  • Support adoption, governance, and ongoing training for journey mapping tools.

Cross-Functional Leadership

  • Act as the journey mapping SME across Marketing, Digital, Analytics, Operations, Research, and Customer Experience teams.
  • Facilitate cross-functional workshops to identify pain points, opportunities, and moments that matter.
  • Influence strategic planning by ensuring customer insights drive prioritization and decision-making.

Insights & Performance Measurement

  • Collaborate with Analytics, Voice of Customer (VoC), and Research teams to integrate qualitative and quantitative insights.
  • Define journey-level KPIs and success metrics aligned with business objectives.
  • Maintain and continuously improve journey maps as new customer insights emerge.

Required Qualifications

  • 6 10+ years of experience in UX, CX, Digital Strategy, Service Design, or Experience Design.
  • Proven experience leading or scaling enterprise customer journey mapping initiatives.
  • Strong facilitation, stakeholder management, communication, and coaching skills.
  • Experience developing frameworks, governance models, standards, or operating models.
  • Hands-on experience with journey mapping and collaborative design tools (e.g., Miro, Figma, Smaply, Lucidchart, or similar).
  • Strong ability to influence cross-functional teams and drive customer-centric transformation.

Apply