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Customer Success Manager Ii Jobs (NOW HIRING)

FinQuery

Customer Success Manager II

Atlanta, GA · On-site

Solve the Problems That Matter Most As a Customer Success Manager II , you will fill the critical role of serving as the face of FinQuery with respect to your assigned customers, ensuring the highest ...

Meltwater

Customer Success Manager II

Charlotte, NC · On-site +1

$80K - $107K/yr

As a Customer Success Manager II, your focus will be on driving impactful outcomes through product adoption, implementing risk mitigation strategies, and conducting user training At Meltwater, we ...

Lyra Health

Customer Success Manager II

$106K - $146K/yr

Willingness to travel (10%) $106,000 - $146,000 a year As a full-time Customer Success Manager II, you will be employed by Lyra Health, Inc. The anticipated annual base salary range for this ...

Lyra Health

Customer Success Manager II

Charleston, WV · Remote

$106K - $146K/yr

Willingness to travel (10%) As a full-time Customer Success Manager II, you will be employed by Lyra Health, Inc. The anticipated annual base salary range for this full-time position is $106,000 to ...

Lyra Health

Sr. Customer Success Manager II

Charleston, WV · Remote

$134K - $184K/yr

Willingness to travel (10%). As a full-time Sr. Customer Success Manager II, you will be employed by Lyra Health, Inc. The anticipated annual base salary range for this full-time position is $134,000 ...

Demandbase

Senior Customer Success Manager II

The Senior Customer Success Manager is responsible for driving strategic customer outcomes, retention, expansion, and executive engagement across Demandbase's most complex and high-value customer ...

KMS Lighthouse

Customer Success Manager

Irving, TX · On-site

PTO & Sick Days Requirements: * 2+ years of experience as a Customer Success Manager, Account Manager, or similar role within a SaaS organization * Prior experience working at a SaaS-based company is ...

Justworks

Customer Success Manager

New York, NY

Minimum of 2-4 years of professional experience in account management, relationship management, customer success, or a complex customer service environment * Experience in Lead generation for B2B in ...

Aria Systems

Customer Success Manager

Philadelphia, PA · Remote

Maintain accurate account documentation, success plans, and opportunity tracking in CRM * Participate in customer events and travel to customer sites 1-2 times per year as needed Requirements * 3-5 ...

Propeller Health

Customer Success Manager

Joliet, IL · On-site

Minimum 2 years of experience in HME and/or Home Infusion operations management * Four-year college ... customer success or account management role with a focus on diagnosing, diffusing, and resolving ...

Propeller Health

Customer Success Manager

Brentwood, TN · On-site

Minimum 2 years of experience in HME and/or Home Infusion operations management * Four-year college ... customer success or account management role with a focus on diagnosing, diffusing, and resolving ...

Resmed

Customer Success Manager

Kansas City, MO · On-site

Minimum 2 years of experience in HME and/or Home Infusion operations management * Four-year college ... customer success or account management role with a focus on diagnosing, diffusing, and resolving ...

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Customer Success Manager Ii information

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$32.5K

$83.1K

$140K

How much do customer success manager ii jobs pay per year?

As of Jul 14, 2026, the average yearly pay for customer success manager ii in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is the career path for a customer success manager?

A Customer Success Manager II typically advances to senior roles such as Senior Customer Success Manager, Customer Success Director, or Customer Success Vice President, often by gaining experience, developing leadership skills, and demonstrating success in client retention and satisfaction. Some may transition into related roles like Account Executive, Product Manager, or Sales Manager, depending on their interests and skills development.

How does a Customer Success Manager II typically collaborate with cross-functional teams to address client needs?

As a Customer Success Manager II, you will regularly collaborate with teams such as Sales, Product, and Support to ensure clients achieve their desired outcomes. This involves communicating client feedback, coordinating onboarding processes, and working with internal teams to resolve issues or implement solutions. It's common to participate in cross-departmental meetings and strategize on account growth, renewal, or upsell opportunities. Strong communication and relationship-building skills are key for navigating these collaborations successfully.

What are the key skills and qualifications needed to thrive as a Customer Success Manager II, and why are they important?

To thrive as a Customer Success Manager II, you need strong customer relationship management skills, a deep understanding of account management, and experience in SaaS or related industries, often supported by a relevant bachelor's degree. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is typically expected. Exceptional communication, problem-solving, and empathy help build trust and proactively address client needs. These skills are crucial for driving customer retention, satisfaction, and long-term business growth.

What is a CSM salary?

A Customer Success Manager II typically earns between $70,000 and $100,000 annually, depending on experience, location, and company size. Salaries may also include bonuses, commissions, or stock options, and the role often requires strong communication and technical skills.

What is the difference between Customer Success Manager Ii vs Customer Success Manager I?

AspectCustomer Success Manager ICustomer Success Manager II
Required CredentialsBachelor's degree, relevant experienceBachelor's degree, 2+ years experience, industry certifications
Work EnvironmentEntry-level, client-facing, team collaborationMid-level, more client management, cross-functional coordination
Employer & Industry UsageCommon in SaaS, tech, and software companiesSimilar industries, with increased responsibilities
Search & Comparison IntentUnderstanding entry to mid-level CSM rolesClarifying role progression and responsibilities

The main difference between a Customer Success Manager I and a Customer Success Manager II lies in experience, responsibilities, and certifications. CSM I roles are typically entry-level with basic client interaction, while CSM II positions require more experience, industry knowledge, and often industry certifications. CSM II professionals handle more complex accounts and strategic initiatives, reflecting their higher level of expertise and responsibility.

Will AI replace CSM?

AI can automate certain tasks within the Customer Success Manager II role, such as data analysis and routine communication, but it is unlikely to fully replace CSMs. The role relies heavily on relationship-building, empathy, and strategic problem-solving, which are difficult for AI to replicate. CSMs will increasingly use AI tools to enhance their effectiveness and efficiency rather than be replaced by them.

What is a Customer Success Manager II?

A Customer Success Manager II is a mid-level professional responsible for ensuring that clients achieve their desired outcomes while using a company's products or services. They work closely with customers to understand their needs, provide support, and help maximize the value derived from the product. This role often involves managing client relationships, onboarding new customers, troubleshooting issues, and collaborating with internal teams to drive customer satisfaction and retention. The 'II' typically signifies a more experienced or advanced position compared to an entry-level Customer Success Manager. Strong communication, problem-solving, and project management skills are important for success in this role.

What jobs will boom in 10 years?

Customer Success Manager II roles are expected to grow as companies increasingly focus on customer retention and satisfaction, especially in technology and SaaS industries. Skills in data analysis, communication, and familiarity with customer relationship management (CRM) tools will be valuable for future job opportunities in this field.
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Customer Success Manager Ii jobs near you
Customer Success Manager II

Customer Success Manager II

FinQuery

Atlanta, GA • On-site

Full-time

Medical, Life, Retirement, PTO

Posted 21 days ago

Job description

FinQuery stands at the forefront of accounting automation, driven by a deep specialty in contract-driven accounting. Our AI-enabled platform transforms how controllers and finance teams operate, seamlessly managing and accounting for the complex financial contracts-like leases, prepaids, and accruals-that are the backbone of modern business. We are not just a software provider; we are the unified subledger that eliminates time-intensive, error-prone technical accounting workflows, ensuring financial reports are accurate and empowering our customers to focus on strategic, high-value tasks.
FinQuery is the global leader in lease accounting (as recognized on G2.com) and serve more than 8,500 customers worldwide. Our growth trajectory has been consistently validated by the Inc 5000, which has recognized us as one of the fastest-growing private companies for five consecutive years.
Solve the Problems That Matter Most
As a Customer Success Manager II, you will fill the critical role of serving as the face of FinQuery with respect to your assigned customers, ensuring the highest level of customer satisfaction in the industry by proactively building trusting relationships with, and understanding the needs and pain points of, each of your customers. You will be responsible for maximizing customer satisfaction rates, driving expansion by identifying customers' needs for additional products and services, and managing renewals. In this role you will promote adoption, engagement and advocacy, enhancing FinQuery's reputation and brand recognition. By proactively understanding and educating the product team about your customers' needs, you will meaningfully contribute to the development of FinQuery's product roadmap. The Customer Success Manager II has excellent verbal and written communication skills with the ability to lead meetings and host webinars.
Reports to Customer Success Leader and/or Team Lead
How You Will Make an Impact:
  • Client Onboarding: Work with sales and implementation teams to ensure a smooth transition from the presale state to the post-sale customer success stage. Expectations include, but are not limited to, joining kick-off calls, keeping up to date with the progress of the implementation, and scheduling a graduation call
  • Relationship Management: Develop and maintain customer relationships, acting as the primary point of contact throughout the customer lifecycle
  • Proactive Communication and Documentation: Conduct regular proactive calls and account review meetings; utilizing CRM to maintain an accurate record of discussion and action items
  • Customer Retention: Monitor health metrics such as NPS and churn scores, and take corrective action and loop in leadership, when necessary, to mitigate churn risk
  • Revenue Growth: Identify upsell and cross sell opportunities to increase customer usage and product adoption, ensuring positive net revenue retention (NRR)
  • Contract Negotiation and Renewals: Own customer renewal cycles end to end, working directly with internal stakeholders as needed, to ensure customer satisfaction during the renewal process while adhering to contractual and department requirements for initiating renewal discussions and ensuring all departmental guidelines for providing pricing and any other requirements are followed
  • Customer Outcomes: Work with the customer, in partnership with management, to build Customer Success Plans, establishing critical goals, desired business outcomes, or other key performance indicators and aid the customer in achieving long and short-term goals
  • De-escalation: Manage customer complaints, and utilize internal resources where appropriate, to resolve issues with a sense of urgency and in a timely manner
  • Customer Feedback: Represent the voice of the customer to inform product roadmaps by collecting, analyzing, and disseminating customer feedback and product requirements to system improvements
  • Data Analysis: Utilize customer data and metrics to make informed decisions and provide actionable insights back to the customer
  • Advocate Identification: Identify opportunities for customers to become advocates, such as testimonials and case studies
  • Conduct all business in accordance with FinQuery policies and procedures
  • All other duties as assigned.

The Expertise You'll Bring:
  • 3-4 years customer success or account management experience in SaaS or software company
  • Experience in creating success plans and utilizing data to identify the health of a customer
  • 4-year degree or equivalent experience
  • Good communication skills, both written and verbal
  • Must have strong organizational skills and be detail oriented
  • Demonstrated ability to build and maintain relationships with customers
  • Strong analytical and goal oriented mindset
  • Emerging ability to recognize upsell and expansion opportunities when speaking to customers
  • Exposure to contract negotiations and renewal discussions with customers
  • Experience working in G-Suite, Salesforce, and/or Churnzero

$70,000 - $85,000 a year
The base pay range for this position is $70,000-$85,000. Please note: The final base pay for this position will be determined in FinQuery's sole discretion consistent with applicable law, and based on a variety of factors, including, but not limited to, the applicant's skills, qualifications for the role, job-related knowledge, work experience, and FinQuery's business and other operational considerations
Benefits
For Your Growth & Career:
Annual employee development program stipend of $2,000 for each employee
Mentorship program (available immediately)
Sabbatical program (4 weeks after 5 years of service)
Advancement opportunities based on results, not politics
For Your Financial Well-being:
401(k) plan with employer matching
Signing stipend for a work-from-home setup
For Your Health & Wellness:
Great health benefits with multiple plan option
Flexible PTO (including 11 holidays and your birthday off)
Free gym membership at our office (Atlanta HQ)
Casual dress environment (when in office)
Catered lunches every Tuesday & Thursday (when in office)
For Your Family & Life:
Parental Leave Benefits
Fertility/Adoption Assistance
Annual tutoring stipend for your children
FinQuery is an equal opportunity employer to all persons, free from restrictions and prejudice based upon race, color, creed, religion, sex, domestic relationship status, parental status, family status, sexual orientation, national origin, gender identity, age, and disability status. FinQuery maintains a drug-free workplace.

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