Well, we are looking for a Customer Success Manager II who will bring a proactive, growth-oriented mindset and a passion for helping customers get real value out of Calendly. You'll report to the ...
Well, we are looking for a Customer Success Manager II who will bring a proactive, growth-oriented mindset and a passion for helping customers get real value out of Calendly. You'll report to the ...
Customer Success Manager_2
San Francisco, CA · On-site
$100K - $160K/yr
Provide product feedback to Engineering and Product teams to drive platform improvements Requirements * 2 years of work experience as a customer success manager or related field. * Deep understanding ...
Customer Success Manager_2
San Francisco, CA · On-site
$100K - $160K/yr
Provide product feedback to Engineering and Product teams to drive platform improvements Requirements * 2 years of work experience as a customer success manager or related field. * Deep understanding ...
Customer Success Manager II
Cambridge, MA · On-site
$74K - $120K/yr
The Customer Success Manager II will orchestrate the customer journey through proactive engagement strategies. You will guide Forrester's clients to their desired outcomes, while driving great value ...
Customer Success Manager II
Cambridge, MA · On-site
$74K - $120K/yr
The Customer Success Manager II will orchestrate the customer journey through proactive engagement strategies. You will guide Forrester's clients to their desired outcomes, while driving great value ...
Customer Success Manager II (Timberscan) Charlotte, North Carolina, United States Overview The Customer Success Manager II manages a portfolio of small to medium-sized media customers, acting as a ...
Customer Success Manager II (Timberscan) Charlotte, North Carolina, United States Overview The Customer Success Manager II manages a portfolio of small to medium-sized media customers, acting as a ...
Customer Success Manager II
Cambridge, MA · On-site
$74K - $120K/yr
The Customer Success Manager II will orchestrate the customer journey through proactive engagement strategies. You will guide Forrester's clients to their desired outcomes, while driving great value ...
Customer Success Manager II
Cambridge, MA · On-site
$74K - $120K/yr
The Customer Success Manager II will orchestrate the customer journey through proactive engagement strategies. You will guide Forrester's clients to their desired outcomes, while driving great value ...
Customer Success Manager II
Washington, DC · On-site
$80K - $107K/yr
Customer Success Manager What We're Looking For: Begin your career as a Customer Success Manager at ... We're proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the ...
Customer Success Manager II
Washington, DC · On-site
$80K - $107K/yr
Customer Success Manager What We're Looking For: Begin your career as a Customer Success Manager at ... We're proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the ...
Customer Success Manager II
$80K - $107K/yr
Begin your career as a Customer Success Manager || at Meltwater, where each day is dedicated to ... We're proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the ...
Customer Success Manager II
$80K - $107K/yr
Begin your career as a Customer Success Manager || at Meltwater, where each day is dedicated to ... We're proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the ...
Customer Success Manager II
Washington, DC · On-site
$80K - $107K/yr
Begin your career as a Customer Success Manager || at Meltwater, where each day is dedicated to ... We're proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the ...
Customer Success Manager II
Washington, DC · On-site
$80K - $107K/yr
Begin your career as a Customer Success Manager || at Meltwater, where each day is dedicated to ... We're proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the ...
Customer Success Manager II
San Diego, CA · On-site
$70.40 - $96.70/hr
Overview As a Customer Success Manager ~ Financial Services (CSM), you will play a pivotal role in ensuring the long‐term success and satisfaction of our mid‑market, financial services customers.
Customer Success Manager II
San Diego, CA · On-site
$70.40 - $96.70/hr
Overview As a Customer Success Manager ~ Financial Services (CSM), you will play a pivotal role in ensuring the long‐term success and satisfaction of our mid‑market, financial services customers.
Customer Success Manager II
Cambridge, MA · On-site
$74K - $120K/yr
The Customer Success ManagerIIwill orchestrate thecustomerjourney through proactive engagement strategies. You will guide Forrester's clients to their desired outcomes, while drivinggreat valuein ...
Customer Success Manager II
Cambridge, MA · On-site
$74K - $120K/yr
The Customer Success ManagerIIwill orchestrate thecustomerjourney through proactive engagement strategies. You will guide Forrester's clients to their desired outcomes, while drivinggreat valuein ...
Customer Success Manager II- Remote
$100K - $181K/yr
As a Customer Success Manager II, you will be responsible for: * Managing the full renewal lifecycle, including quoting, negotiation, and contract closure. * Ensuring accurate renewal forecasting and ...
Customer Success Manager II- Remote
$100K - $181K/yr
As a Customer Success Manager II, you will be responsible for: * Managing the full renewal lifecycle, including quoting, negotiation, and contract closure. * Ensuring accurate renewal forecasting and ...
The Role As a Customer Success Manager II, SMB, you will manage a portfolio of small and mid-sized dealership accounts, helping customers maximize the value of their RevolutionParts investment. You ...
The Role As a Customer Success Manager II, SMB, you will manage a portfolio of small and mid-sized dealership accounts, helping customers maximize the value of their RevolutionParts investment. You ...
Customer Success Manager II- Remote
$100K - $181K/yr
As a Customer Success Manager II, you will be responsible for: * Managing the full renewal lifecycle, including quoting, negotiation, and contract closure. * Ensuring accurate renewal forecasting and ...
Customer Success Manager II- Remote
$100K - $181K/yr
As a Customer Success Manager II, you will be responsible for: * Managing the full renewal lifecycle, including quoting, negotiation, and contract closure. * Ensuring accurate renewal forecasting and ...
Customer Success Manager
Kirkland, WA · On-site +1
$65K/yr
Customer Success Manager Location: Greater Seattle Area (Hybrid or Remote) Employment Type ... Project Management * 2+ years of experience in tax, bookkeeping, accounting, payroll, or financial ...
Quick apply
Customer Success Manager
Kirkland, WA · On-site +1
$65K/yr
Customer Success Manager Location: Greater Seattle Area (Hybrid or Remote) Employment Type ... Project Management * 2+ years of experience in tax, bookkeeping, accounting, payroll, or financial ...
Customer Success Manager II- Remote
$100K - $181K/yr
As a Customer Success Manager II, you will be responsible for: * Managing the full renewal lifecycle, including quoting, negotiation, and contract closure. * Ensuring accurate renewal forecasting and ...
Customer Success Manager II- Remote
$100K - $181K/yr
As a Customer Success Manager II, you will be responsible for: * Managing the full renewal lifecycle, including quoting, negotiation, and contract closure. * Ensuring accurate renewal forecasting and ...
Customer Success Manager II- Remote
$100K - $181K/yr
As a Customer Success Manager II, you will be responsible for: * Managing the full renewal lifecycle, including quoting, negotiation, and contract closure. * Ensuring accurate renewal forecasting and ...
Customer Success Manager II- Remote
$100K - $181K/yr
As a Customer Success Manager II, you will be responsible for: * Managing the full renewal lifecycle, including quoting, negotiation, and contract closure. * Ensuring accurate renewal forecasting and ...
Customer Success Manager II- Remote
$100K - $181K/yr
As a Customer Success Manager II, you will be responsible for: * Managing the full renewal lifecycle, including quoting, negotiation, and contract closure. * Ensuring accurate renewal forecasting and ...
Customer Success Manager II- Remote
$100K - $181K/yr
As a Customer Success Manager II, you will be responsible for: * Managing the full renewal lifecycle, including quoting, negotiation, and contract closure. * Ensuring accurate renewal forecasting and ...
Customer Success Manager II- Remote
$100K - $181K/yr
As a Customer Success Manager II, you will be responsible for: * Managing the full renewal lifecycle, including quoting, negotiation, and contract closure. * Ensuring accurate renewal forecasting and ...
Customer Success Manager II- Remote
$100K - $181K/yr
As a Customer Success Manager II, you will be responsible for: * Managing the full renewal lifecycle, including quoting, negotiation, and contract closure. * Ensuring accurate renewal forecasting and ...
Customer Success Manager II- Remote
$100K - $181K/yr
As a Customer Success Manager II, you will be responsible for: * Managing the full renewal lifecycle, including quoting, negotiation, and contract closure. * Ensuring accurate renewal forecasting and ...
Customer Success Manager II- Remote
$100K - $181K/yr
As a Customer Success Manager II, you will be responsible for: * Managing the full renewal lifecycle, including quoting, negotiation, and contract closure. * Ensuring accurate renewal forecasting and ...
Customer Success Manager II- Remote
$100K - $181K/yr
As a Customer Success Manager II, you will be responsible for: * Managing the full renewal lifecycle, including quoting, negotiation, and contract closure. * Ensuring accurate renewal forecasting and ...
Customer Success Manager II- Remote
$100K - $181K/yr
As a Customer Success Manager II, you will be responsible for: * Managing the full renewal lifecycle, including quoting, negotiation, and contract closure. * Ensuring accurate renewal forecasting and ...
Customer Success Manager Ii information
See salary details
$32.5K - $42.3K
4% of jobs
$42.3K - $52K
10% of jobs
$58.9K is the 25th percentile. Wages below this are outliers.
$52K - $61.8K
16% of jobs
$61.8K - $71.6K
15% of jobs
The median wage is $75.3K / yr.
$71.6K - $81.4K
14% of jobs
$81.4K - $91.1K
14% of jobs
$93.9K is the 75th percentile. Wages above this are outliers.
$91.1K - $100.9K
10% of jobs
$100.9K - $110.7K
10% of jobs
$110.7K - $120.5K
4% of jobs
$120.5K - $130.2K
2% of jobs
$130.2K - $140K
2% of jobs
$32.5K
$83.1K
$140K
How much do customer success manager ii jobs pay per year?
As of Aug 25, 2026, the average yearly pay for customer success manager ii in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.
What is a Customer Success Manager II?
A Customer Success Manager II is a mid-level professional responsible for ensuring that clients achieve their desired outcomes while using a company's products or services. They work closely with customers to understand their needs, provide support, and help maximize the value derived from the product. This role often involves managing client relationships, onboarding new customers, troubleshooting issues, and collaborating with internal teams to drive customer satisfaction and retention. The 'II' typically signifies a more experienced or advanced position compared to an entry-level Customer Success Manager. Strong communication, problem-solving, and project management skills are important for success in this role.
How does a Customer Success Manager II typically collaborate with cross-functional teams to address client needs?
As a Customer Success Manager II, you will regularly collaborate with teams such as Sales, Product, and Support to ensure clients achieve their desired outcomes. This involves communicating client feedback, coordinating onboarding processes, and working with internal teams to resolve issues or implement solutions. It's common to participate in cross-departmental meetings and strategize on account growth, renewal, or upsell opportunities. Strong communication and relationship-building skills are key for navigating these collaborations successfully.
What are the key skills and qualifications needed to thrive as a Customer Success Manager II, and why are they important?
To thrive as a Customer Success Manager II, you need strong customer relationship management skills, a deep understanding of account management, and experience in SaaS or related industries, often supported by a relevant bachelor's degree. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is typically expected. Exceptional communication, problem-solving, and empathy help build trust and proactively address client needs. These skills are crucial for driving customer retention, satisfaction, and long-term business growth.
What is the difference between Customer Success Manager Ii vs Customer Success Manager I?
| Aspect | Customer Success Manager I | Customer Success Manager II |
|---|---|---|
| Required Credentials | Bachelor's degree, relevant experience | Bachelor's degree, 2+ years experience, industry certifications |
| Work Environment | Entry-level, client-facing, team collaboration | Mid-level, more client management, cross-functional coordination |
| Employer & Industry Usage | Common in SaaS, tech, and software companies | Similar industries, with increased responsibilities |
| Search & Comparison Intent | Understanding entry to mid-level CSM roles | Clarifying role progression and responsibilities |
The main difference between a Customer Success Manager I and a Customer Success Manager II lies in experience, responsibilities, and certifications. CSM I roles are typically entry-level with basic client interaction, while CSM II positions require more experience, industry knowledge, and often industry certifications. CSM II professionals handle more complex accounts and strategic initiatives, reflecting their higher level of expertise and responsibility.
More about Customer Success Manager Ii jobs
What cities are hiring for Customer Success Manager Ii jobs?
Cities with the most Customer Success Manager Ii job openings:
What states have the most Customer Success Manager Ii jobs?
States with the most job openings for Customer Success Manager Ii jobs include:
What job categories do people searching Customer Success Manager Ii jobs look for?
The top searched job categories for Customer Success Manager Ii jobs are:
- Customer Success Manager
- Weekend Customer Success
- Fractional Customer Success
- Full Time Customer Success
- Contractual Customer Success Manager
- Full Time Senior Customer Success Manager
- Customer Success Manager Hybrid
- Remote Senior Customer Success Manager
- Senior Customer Success Manager Edtech
- Entry Level Customer Success Manager Remote
Customer Success Manager II
Remote
Calendly •
Software Development • 501 - 1,000 employees501 - 1,000 employees
Full-time
Posted 12 days ago
Job description
About the team & opportunity
What's so great about working on Calendly's Customer Experience team?
We provide a high touch experience to each customer and enable them to maximize our product so that they can gain valuable time back into their day to day.
Why do we need you?
Well, we are looking for a Customer Success Manager II who will bring a proactive, growth-oriented mindset and a passion for helping customers get real value out of Calendly. You'll report to the Senior Manager, Customer Success and will be responsible for managing a high-volume portfolio of accounts, driving product adoption, and owning renewals - using your product knowledge, data, and playbooks to engage the right customers at the right time.
A day in the life of a CSM at Calendly.
On a typical day, you will be working on:
- Manage a high-volume, diverse portfolio of 200+ accounts within the scaled segment, balancing efficiency with personalized customer engagement.
- Drive renewals as a core priority, using usage data and automation to efficiently assess risk and likelihood to renew across a large book of business.
- Understanding and navigating complex customer environments to uncover expansion opportunities across multiple business units and stakeholders.
- Deliver a consistent, scalable customer experience across a high-volume portfolio by leveraging playbooks, automation, and data signals to proactively identify risk and expansion opportunities.
- Collaborating cross-functionally with Sales, Product, and Support to elevate the customer voice and influence product direction.
What do we need from you?
- 2-3+ years of experience in Customer Success, Account Management, Renewals, or Sales within a SaaS/PLG environment.
- Proven track record of owning and driving renewals across a high-volume book of business, with experience supporting customers who have multi-team or multi-product usage.
- Skilled in analyzing customer data to drive strategic outcomes and uncover trends that inform proactive engagement.
- Confident with tools like Salesforce, Gainsight, DocuSign, and other CS systems; dedicated to keeping internal systems up-to-date and accurate across a high-volume book of business.
- Able to work independently on most customer scenarios, collaborate effectively with cross-functional teams, and contribute to team best practices and process improvements
- Excellent communicator with strong business acumen and a sharp eye for balancing customer satisfaction and company goals.
- Authorized to work lawfully in the United States of America as Calendly does not engage in immigration sponsorship at this time
About Calendly
Sourced by ZipRecruiter
Industry
Software development
Company size
501 - 1,000 Employees
Headquarters location
Atlanta, GA, US
Year founded
2013