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Customer Success Manager Ii Jobs (NOW HIRING)

FinQuery

Customer Success Manager II

Atlanta, GA · On-site

Solve the Problems That Matter Most As a Customer Success Manager II , you will fill the critical role of serving as the face of FinQuery with respect to your assigned customers, ensuring the highest ...

Meltwater

Customer Success Manager II

Miami, FL · On-site

$80K - $107K/yr

As a Customer Success Manager II, your focus will be on driving impactful outcomes through product adoption, implementing risk mitigation strategies, and conducting user training. At Meltwater, we ...

Lyra Health

Customer Success Manager II

$106K - $146K/yr

Willingness to travel (10%) $106,000 - $146,000 a year As a full-time Customer Success Manager II, you will be employed by Lyra Health, Inc. The anticipated annual base salary range for this ...

Lyra Health

Customer Success Manager II

Charleston, WV · Remote

$106K - $146K/yr

Willingness to travel (10%) As a full-time Customer Success Manager II, you will be employed by Lyra Health, Inc. The anticipated annual base salary range for this full-time position is $106,000 to ...

Criteo

Customer Success Manager II

New York, NY · On-site

$70K - $75K/yr

As a Customer Success Manager II, you will be responsible for driving the successful execution and optimization of digital advertising campaigns in Criteo's Commerce Growth platform. As a key client ...

StarTech.com

Customer Success Manager

Chicago, IL

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

StarTech.com Ltd.

Customer Success Manager

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

Chartbeat, Inc.

Customer Success Manager

New York, NY · On-site

$100K - $125K/yr

About the Role The Customer Success Manager, FatTail, is responsible for ensuring high levels of ... of the next 2%) * Fully Paid Parental Leave - 18 weeks for birthing parents, 12 weeks for non ...

Aria Systems

Customer Success Manager

Philadelphia, PA · Remote

Maintain accurate account documentation, success plans, and opportunity tracking in CRM * Participate in customer events and travel to customer sites 1-2 times per year as needed Requirements * 3-5 ...

Selr LLC

Customer Success Manager

New York, NY

$150K/yr

Customer Success Manager Location: New York, NY (Onsite) Compensation: $150,000 base salary, $220,000 OTE Industry: Marketing Technology Employment Type: Full-time Customer Success Manager Our client ...

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Customer Success Manager Ii information

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$32.5K

$83.1K

$140K

How much do customer success manager ii jobs pay per year?

As of Jul 13, 2026, the average yearly pay for customer success manager ii in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is the career path for a customer success manager?

A Customer Success Manager II typically advances to senior roles such as Senior Customer Success Manager, Customer Success Director, or Customer Success Vice President, often by gaining experience, developing leadership skills, and demonstrating success in client retention and satisfaction. Some may transition into related roles like Account Executive, Product Manager, or Sales Manager, depending on their interests and skills development.

How does a Customer Success Manager II typically collaborate with cross-functional teams to address client needs?

As a Customer Success Manager II, you will regularly collaborate with teams such as Sales, Product, and Support to ensure clients achieve their desired outcomes. This involves communicating client feedback, coordinating onboarding processes, and working with internal teams to resolve issues or implement solutions. It's common to participate in cross-departmental meetings and strategize on account growth, renewal, or upsell opportunities. Strong communication and relationship-building skills are key for navigating these collaborations successfully.

What are the key skills and qualifications needed to thrive as a Customer Success Manager II, and why are they important?

To thrive as a Customer Success Manager II, you need strong customer relationship management skills, a deep understanding of account management, and experience in SaaS or related industries, often supported by a relevant bachelor's degree. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is typically expected. Exceptional communication, problem-solving, and empathy help build trust and proactively address client needs. These skills are crucial for driving customer retention, satisfaction, and long-term business growth.

What is a CSM salary?

A Customer Success Manager II typically earns between $70,000 and $100,000 annually, depending on experience, location, and company size. Salaries may also include bonuses, commissions, or stock options, and the role often requires strong communication and technical skills.

What is the difference between Customer Success Manager Ii vs Customer Success Manager I?

AspectCustomer Success Manager ICustomer Success Manager II
Required CredentialsBachelor's degree, relevant experienceBachelor's degree, 2+ years experience, industry certifications
Work EnvironmentEntry-level, client-facing, team collaborationMid-level, more client management, cross-functional coordination
Employer & Industry UsageCommon in SaaS, tech, and software companiesSimilar industries, with increased responsibilities
Search & Comparison IntentUnderstanding entry to mid-level CSM rolesClarifying role progression and responsibilities

The main difference between a Customer Success Manager I and a Customer Success Manager II lies in experience, responsibilities, and certifications. CSM I roles are typically entry-level with basic client interaction, while CSM II positions require more experience, industry knowledge, and often industry certifications. CSM II professionals handle more complex accounts and strategic initiatives, reflecting their higher level of expertise and responsibility.

Will AI replace CSM?

AI can automate certain tasks within the Customer Success Manager II role, such as data analysis and routine communication, but it is unlikely to fully replace CSMs. The role relies heavily on relationship-building, empathy, and strategic problem-solving, which are difficult for AI to replicate. CSMs will increasingly use AI tools to enhance their effectiveness and efficiency rather than be replaced by them.

What is a Customer Success Manager II?

A Customer Success Manager II is a mid-level professional responsible for ensuring that clients achieve their desired outcomes while using a company's products or services. They work closely with customers to understand their needs, provide support, and help maximize the value derived from the product. This role often involves managing client relationships, onboarding new customers, troubleshooting issues, and collaborating with internal teams to drive customer satisfaction and retention. The 'II' typically signifies a more experienced or advanced position compared to an entry-level Customer Success Manager. Strong communication, problem-solving, and project management skills are important for success in this role.

What jobs will boom in 10 years?

Customer Success Manager II roles are expected to grow as companies increasingly focus on customer retention and satisfaction, especially in technology and SaaS industries. Skills in data analysis, communication, and familiarity with customer relationship management (CRM) tools will be valuable for future job opportunities in this field.
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Customer Success Manager Ii jobs near you
Customer Success Manager II

Customer Success Manager II

AvidXchange, Inc.

Charlotte, NC • On-site

Other

Posted 10 days ago

AvidXchange rating

8.6

Company rating: 8.6 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

4th of 20 rated payment service providers

Job description

Overview

The Customer Success Manager II manages a portfolio of small to medium-sized media customers, acting as a trusted advisor and strategic partner. This role drives customer adoption, retention, and expansion while proactively identifying opportunities to deliver value and influence product strategy. The CSM II collaborates closely with cross-functional teams to resolve issues, implement solutions, and ensure a seamless customer experience.

What You'll Do

  • Act as the primary point of contact for a portfolio of small to medium-sized media customers, building long-term, strategic relationships

  • Guide customers through onboarding, adoption, renewal, and expansion, ensuring alignment with their goals and objectives

  • Conduct business reviews, health checks, and strategic discussions to monitor satisfaction, product utilization, and adoption trends

  • Serve as a customer advocate internally, collaborating with Product, Support, Onboarding, and other teams to address feedback and implement solutions

  • Monitor customer health metrics and proactively identify risks, designing retention strategies and interventions

  • Identify opportunities for account growth, including upselling, cross-selling, and driving expansion initiatives

  • Deliver advanced product training, thought leadership, and best practices to help customers achieve outcomes and maximize ROI

  • Analyze trends, adoption patterns, and feedback to provide insights and recommendations to leadership and product teams

  • Maintain accurate records of interactions, updates, and outcomes in CRM and customer success platforms

Who You Are:

  • Excellent communication, interpersonal, and relationship-building skills with a customer-first mindset

  • Strong strategic thinking, problem-solving, and analytical skills

  • Proficiency in CRM and customer success platforms (e.g., Gainsight) and familiarity with success metrics

  • Experience managing multiple accounts and priorities in a fast-paced environment

  • Minimum 3-5 years of experience in customer success, account management, or a related field

  • Ability to influence internal teams and drive cross-functional alignment to deliver customer value

  • Enthusiasm for technology and commitment to continuous learning about products and solutions

What AvidXchange employees say

Pay

Benefits

Hours and flexibility

Workplace

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