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Customer Success Manager Ii Jobs (NOW HIRING)

Meltwater

Customer Success Manager II

Miami, FL · On-site +1

$80K - $108K/yr

As a Customer Success Manager II , your focus will be on driving impactful outcomes through product adoption, implementing risk mitigation strategies, and conducting user training. At Meltwater, we ...

Samsara

Customer Success Manager II

Minimum requirements for this role: * 2 - 4+ years of experience in a customer success, account management, sales, or strategic consulting role. Enterprise SaaS experience preferred. * This is a ...

StarTech.com

Customer Success Manager

PA · Remote

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

StarTech.com Ltd.

Customer Success Manager

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

Boutique Recruiting

Customer Success Manager

$70K - $80K/yr

Customer Success Manager Salary Range: $70,000 - $80,000 + Annual Bonus / DOE The Customer Success Manager (CSM) serves as the primary point of contact for pharmaceutical and biotechnology clients.

Cerby, Inc.

Customer Success Manager

Our Customer Success team ensures our customers fully utilize our solution to build a secure environment while enabling company users to manage their applications. We are looking for a Customer ...

Stukent

Customer Success Manager

Idaho Falls, ID · On-site

Because Customer Success Managers are the primary customer interface, an extra measure of ... Minimum Qualifications * 2+ years of experience in sales or customer relationship management.

Outcode Software

Customer Success Manager

Draper, UT

Customer Success Manager Outcode Software At Outcode Software, we're dedicated to empowering our clients to succeed with our innovative solutions. As a Customer Success Manager, you'll play a crucial ...

Stukent Inc

Customer Success Manager

Idaho Falls, ID · On-site

Because Customer Success Managers are the primary customer interface, an extra measure of ... Requirements Minimum Qualifications * 2+ years of experience in sales or customer relationship ...

Metroll

Customer Success Manager

Fontana, CA · On-site

$50K - $70K/yr

The Customer Success Manager is responsible for monitoring and maximizing the customer experience by providing a high-touch, consultative approach to customer service. This includes delivering ...

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All JobsCustomer Success Ii JobsCustomer Success Manager Ii Jobs

Customer Success Manager Ii information

See salary details

$32.5K

$83.1K

$140K

How much do customer success manager ii jobs pay per year?

As of Aug 4, 2026, the average yearly pay for customer success manager ii in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

How does a Customer Success Manager II typically collaborate with cross-functional teams to address client needs?

As a Customer Success Manager II, you will regularly collaborate with teams such as Sales, Product, and Support to ensure clients achieve their desired outcomes. This involves communicating client feedback, coordinating onboarding processes, and working with internal teams to resolve issues or implement solutions. It's common to participate in cross-departmental meetings and strategize on account growth, renewal, or upsell opportunities. Strong communication and relationship-building skills are key for navigating these collaborations successfully.

What are the key skills and qualifications needed to thrive as a Customer Success Manager II, and why are they important?

To thrive as a Customer Success Manager II, you need strong customer relationship management skills, a deep understanding of account management, and experience in SaaS or related industries, often supported by a relevant bachelor's degree. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is typically expected. Exceptional communication, problem-solving, and empathy help build trust and proactively address client needs. These skills are crucial for driving customer retention, satisfaction, and long-term business growth.

What is the difference between Customer Success Manager Ii vs Customer Success Manager I?

AspectCustomer Success Manager ICustomer Success Manager II
Required CredentialsBachelor's degree, relevant experienceBachelor's degree, 2+ years experience, industry certifications
Work EnvironmentEntry-level, client-facing, team collaborationMid-level, more client management, cross-functional coordination
Employer & Industry UsageCommon in SaaS, tech, and software companiesSimilar industries, with increased responsibilities
Search & Comparison IntentUnderstanding entry to mid-level CSM rolesClarifying role progression and responsibilities

The main difference between a Customer Success Manager I and a Customer Success Manager II lies in experience, responsibilities, and certifications. CSM I roles are typically entry-level with basic client interaction, while CSM II positions require more experience, industry knowledge, and often industry certifications. CSM II professionals handle more complex accounts and strategic initiatives, reflecting their higher level of expertise and responsibility.

What is a Customer Success Manager II?

A Customer Success Manager II is a mid-level professional responsible for ensuring that clients achieve their desired outcomes while using a company's products or services. They work closely with customers to understand their needs, provide support, and help maximize the value derived from the product. This role often involves managing client relationships, onboarding new customers, troubleshooting issues, and collaborating with internal teams to drive customer satisfaction and retention. The 'II' typically signifies a more experienced or advanced position compared to an entry-level Customer Success Manager. Strong communication, problem-solving, and project management skills are important for success in this role.
More about Customer Success Manager Ii jobs
What cities are hiring for Customer Success Manager Ii jobs? Cities with the most Customer Success Manager Ii job openings:
What states have the most Customer Success Manager Ii jobs? States with the most job openings for Customer Success Manager Ii jobs include:
What job categories do people searching Customer Success Manager Ii jobs look for? The top searched job categories for Customer Success Manager Ii jobs are:
Customer Success Manager Ii jobs near you
Infographic showing various Customer Success Manager Ii job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager II

University of Utah

Salt Lake City, UT • On-site, Remote

Full-time

Retirement

Posted 12 days ago

University Of Utah rating

7.2

Company rating: 7.2 out of 10

Based on 159 frontline employees who took The Breakroom Quiz

383rd of 614 rated colleges and universities

Job description

Details
Open Date 07/23/2026 Requisition Number PRN45728B Job Title Customer Success Manager II Working Title Customer Success Manager Career Progression Track P15 Track Level P3 - Career, P2 - Developing, P1 - Entry Level Pro FLSA Code Administrative Patient Sensitive Job Code? No Standard Hours per Week 40 Full Time or Part Time? Full Time Shift Day Work Schedule Summary
Monday - Friday, 8am - 5pm Hybrid
VP Area President Department 01396 - my529 Location My529 Downtown SLC City Salt Lake City, UT Type of Recruitment External Posting Pay Rate Range $47,327.50 - $84,882.94 DOE Close Date 10/23/2026 Priority Review Date (Note - Posting may close at any time) Job Summary
my529 is a nonprofit, self-supporting agency that administers a public trust. my529 is the State of Utah's 529 education savings plan and is consistently ranked as one of the best 529 plans in the nation. my529 mixes the stability of government with a goal-driven business environment. Sound financial management and expanded marketing have created substantial growth over the last several years. Our team of over 90 employees has a clear vision of growth and the teamwork needed to support it. You can learn more about us at www.my529.org.
The position provides operational and relationship management support for my529's children's savings account (CSA) and scholarship program. CSAs are education-focused savings programs run by nonprofit and government organizations. Different from traditional scholarships, CSA programs are designed to provide long-term saving or investment accounts through my529, specifically for low and moderate-income families. my529 administers an online CSA platform designed to help organizations, nationwide, administer their programs.
Responsibilities
  • Act as a real-time support to CSA programs and ensure a positive experience.
  • Stay proactively engaged with CSA programs to ensure our resources are functioning as intended and adding expected value.
  • Maintain a proficient knowledge of the 529 industry and CSAs.
  • Assist with onboarding new CSA programs and managing existing relationships by attending meetings, tracking program updates, sending follow up emails, and providing insight into best practices for using the CSA administrative site.
  • Complete Operations-related CSA tasks such as processing forms, preparing and reviewing bulk upload requests, and responding to external emails and internal Teams questions.
  • Work on solutions to bring consistency to processes, including operationalizing recurring requests and updating and creating CSA procedures and guidelines to stay compliant.
  • Respond to requests for reports and data from CSA programs who need assistance tracking their programs.
  • Assist as needed with managing internal my529 scholarship and incentive programs such as incentiFive, Fast Forward, Book Your Summer, Make Your Mark, etc.
  • Act as a liaison between CSA/Marketing and Operations, including meetings with team leads and additional training as needed.
  • Participate in creating, reviewing, and updating CSA-related my529 content such as webpages, process guides, marketing material, 529 and higher education financial literacy and presentations.
  • Attend local CSA events which sometimes occur after hours or on weekends (approximately 4-5 events or 12-15 hours each year for this position).
  • Conduct work assignments and special projects of increasing complexity, under moderate supervision with some latitude for independent judgment.
Minimum Qualifications
EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience).

Department may hire employee at one of the following job levels:
Customer Success Manager, I: Requires a bachelor's (or equivalency) with up to 2 years of directly related work experience or a master's (or equivalency) degree.
Job Code: PY1581
Grade: P13
Expected Pay Range: $47,327.50 - $68,624.87
Customer Success Manager, II: Requires a bachelor's (or equivalency) + 4 years of directly related work experience or a master's (or equivalency) + 2 years of directly related work experience.
Job Code: PY1582
Grade: P15
Expected Pay Range: $57,2663.27 - $83,036.10
Customer Success Manager, III: Requires a bachelor's (or equivalency) + 6 years or a master's (or equivalency) + 4 years of directly related work experience.
Job Code: PY1583
Grade: P17
Expected Pay Range: $69,262.19 - $100,473.68
Preferences
  • Knowledge of 529 plans, FAFSA, or other higher education financial components.
  • Familiarity with CRM software and Tableau.
  • Organized, detail oriented and analytical.
  • Good verbal and written communication skills, especially in customer relations.
  • Positive, energetic attitude and ability to engage in conversation easily.
  • Ability to work independently as well as in a group environment.
  • 2-3 years of experience in operations, nonprofit program management, higher education or scholarship administration, 529 industry or other financial services, relationship management or a related field required.

Type Benefited Staff Special Instructions Summary Additional Information
The University is a participating employer with Utah Retirement Systems ("URS"). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.
Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at the: University of Utah NonDiscrimination page.
Online reports may be submitted at https://oeo.utah.edu

https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.

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About University of Utah

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The University of Utah is the state’s flagship institution of higher education, with 18 schools and colleges, more than 100 undergraduate majors and graduate programs, and an enrollment of more than 38,000 students. It is a member of the Association of American Universities—an invitation-only, prestigious group of 71 leading research institutions. The U is advancing a new national model for higher education that delivers societal impact through education, research, health care, and community service, while making social, economic, and cultural contributions that improve lives across Utah and around the world.

Industry

Colleges, universities, and professional schools

Company size

10,000+ Employees

Headquarters location

Salt Lake City, UT, US

Year founded

1850

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