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Global Customer Success Manager Jobs (NOW HIRING)

JWX

Customer Success Manager

Macedonia, OH

The Customer Success Manager (CSM) is a highly skilled, customer facing professional who will ... of JWX's global customer base. They will act as a trusted business advisor for each customer ...

StarTech.com

Customer Success Manager

Chicago, IL

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

StarTech.com

Customer Success Manager

Boston, MA

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

StarTech.com

Customer Success Manager

Seattle, WA

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

Reflectiz

Customer Success Manager

Boston, MA · On-site

Since our founding in 2019, we've built a global customer base that includes Fortune 500 ... About the Role We're looking for a passionate and technical Customer Success Manager to join our ...

LILT, Inc

Customer Success Manager

San Francisco, CA · On-site

At LILT, we empower our teammates with leading tools, global collaboration, and growth ... The Customer Success Manager (CSM) is responsible for managing our largest Enterprise accounts ...

Impartner, Inc.

Customer Success Manager

About Impartner Software Impartner is a global leader in the channel management sector, and we are ... The Customer Success Manager (CSM) is a key player on the Customer Success team. As a Client ...

Ritchie Bros.

Customer Success Manager

Norwalk, CT · On-site +1

The Customer Success Manager will be responsible for helping clients achieve measurable business ... RBA) RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value ...

Aria Systems

Customer Success Manager

Philadelphia, PA · Remote

Customer Success Manager Department: Customer Success Location: US Remote About Aria Systems Aria ... Identify and elevate feature requests that improve platform usability, scalability, and global ...

Tractian

Customer Success Manager

Austin, TX

... global customer base. By deepening relationships with industry leaders like Hyundai, Bosch, and ... What you'll do As a Customer Success Manager at TRACTIAN you will be responsible for managing ...

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How much do global customer success manager jobs pay per year?

As of Jul 15, 2026, the average yearly pay for global customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Global Customer Success Manager position, and why are they important?

To thrive as a Global Customer Success Manager, you need expertise in account management, cross-cultural communication, and customer lifecycle management, usually supported by a bachelor’s degree and experience in customer-facing roles. Familiarity with customer relationship management (CRM) platforms like Salesforce, as well as proficiency in data analytics and customer support tools, is often required. Exceptional interpersonal skills, problem-solving abilities, and cultural sensitivity help set top professionals apart in this global role. These skills and qualities are crucial for ensuring customer satisfaction, retention, and effective collaboration across diverse international teams.

What is a Global Customer Success Manager job?

A Global Customer Success Manager (GCSM) is responsible for ensuring customer satisfaction, retention, and growth across multiple regions or markets. They work closely with customers to understand their needs, provide solutions, and align company offerings with client goals. GCSMs collaborate with internal teams, such as sales, support, and product, to drive customer success and long-term value. Their role often includes developing strategies to improve customer engagement, managing escalations, and identifying expansion opportunities. They play a key role in ensuring a seamless customer experience on a global scale.

What are some common challenges faced by Global Customer Success Managers, and how can I prepare for them?

Global Customer Success Managers often navigate challenges such as coordinating with clients and internal teams across multiple time zones, understanding diverse cultural expectations, and managing the complexities of global service delivery. To prepare, it’s valuable to develop strong organizational habits, remain adaptable, and prioritize clear, proactive communication. Familiarity with international business practices and comfort with remote collaboration tools can help you excel. Embracing continuous learning and actively seeking feedback from clients around the world will further strengthen your effectiveness in this dynamic, rewarding role.

More about Global Customer Success Manager jobs
What cities are hiring for Global Customer Success Manager jobs? Cities with the most Global Customer Success Manager job openings:
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Global Customer Success Manager jobs near you
Infographic showing various Global Customer Success Manager job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.
VP - Global Customer Success

VP - Global Customer Success

Spectralink

Louisville, CO • On-site

Full-time

Posted 27 days ago

Job description

Description
VP - Global Customer Success
Who We Are
Spectralink is a leader in enterprise-grade wireless communications and mobile solutions that help frontline teams work smarter and deliver exceptional customer experiences. We are scaling our global operations and seeking a strategic, customer-obsessed leader to build and run a world-class Customer Success organization.
Headquartered in Louisville, Colorado with offices in the U.K. and Denmark, we are one global company with a common vision and mission to empower excellence by enabling mobile work forces.
Want to know the best thing about working for our company? The people. Working at Spectralink means innovation with authority and collaboration among industry experts with uncompromising integrity and agility. Our employees have a chance to make powerful contributions every day. If you enjoy improving business to help customers and your teammates; enjoy solving complex problems and can communicate effectively across the organization, this is an opportunity to be a part of something great! We want to hear from you if you possess the following skills and qualifications, and are ready to join our team of positive, authentic, dedicated and innovative thinkers.
About the Role
Reporting to the CEO, the VP of Global Customer Success will define and transform the current reactive Services organization to a proactive Customer Success Organization. This executive will lead a multi-disciplinary team (Customer Success Managers, Onboarding/Implementation, Renewal & Expansion, Customer Education, and Customer Insights/Voice of the Customer) and partner closely with Sales, Product Management and Marketing to align the customer lifecycle with company growth objectives.
Key Responsibilities
  • Strategy & Leadership
    • Develop and own the global Customer Success strategy: lifecycle segmentation, KPIs (NRR, GRR, churn, CLTV, adoption, time-to-value), and go-to-market enablement.
    • Build, scale, and mentor a high-performing, globally distributed Customer Success organization and set a culture of accountability, outcomes, and customer advocacy.
  • Customer Outcomes & Growth
    • Drive customer adoption and expansion (upsell/cross-sell) through value-driven playbooks and executive engagement.
    • Ensure measurable reduction in churn and consistent improvement in Net Revenue Retention (NRR).
  • Operational Excellence
    • Implement scalable processes, renewal motions, account health scoring, forecasting, and tooling (CRM, CSM platforms, analytics).
    • Address professionalizing of Field Escalations into Product Management and Engineering
    • Standardize onboarding and post-sale enablement to accelerate time-to-value and reduce deployment friction.
  • Cross-functional Partnership
    • Partner with Product Management to translate customer insights into roadmap priorities; align with Sales on renewals and expansion opportunities.
    • Collaborate with Marketing and Customer Advocacy to cultivate referenceable customers, case studies, and community programs.
  • Customer Voice & Insights
    • Insights into improving Customer Success
    • Insights into how our solutions impact customers and feed those insights into Marketing and Sales
  • Financial & Reporting
    • Set and manage budget for the customer success organization; report on KPIs and outcomes regularly to executive leadership and board as required.

Qualifications
  • 12+ years of customer-facing leadership roles with at least 5+ years leading Customer Success at scale (VP or Senior Director level) in SaaS, cloud, or enterprise communications/tech companies.
  • Proven track record improving NRR/GRR, reducing churn, driving upsell/expansion, and scaling global teams.
  • Experience with implementation/onboarding, renewal motions, customer enablement, and enterprise account management.
  • Strong analytical orientation with hands-on experience using CRM, CSM software, and analytics tools to measure outcomes.
  • Demonstrated ability to partner across Product Management, Sales, Marketing and Support and influence executive-level stakeholders.
  • Exceptional communication and executive presence; experience engaging C-suite customers.
  • Degree in Business, Technology, or related field; MBA preferred.

Core Competencies
  • Strategic thinker with operational rigor
  • Customer-first mindset and passion for outcomes
  • Data-driven decision making
  • People leadership, coaching, and talent development
  • Change management and scaling operations
  • Strong negotiation and conflict-resolution skills

Success Metrics (first 12 months)
  • Achieve targeted improvements in Net Revenue Retention and Gross Revenue Retention.
  • Reduce voluntary churn by X% (to be agreed) and shorten time-to-value for new customers.
  • Establish a scalable onboarding program and account health model.
  • Build a global Customer Success leadership team and documented playbooks for adoption, renewals, and expansion.

Location: Our strong preference is for this person to be local and able to come into the office a few days each week, however we will consider remote for the right candidate
What We Offer
At Spectralink you'll have an opportunity to work in an established, profitable company on well-respected, globally distributed products. When you look us up you'll find that we have been around for a while and have had an amazing ride; an IPO, an acquisition, now coming full circle with the tremendous opportunity to be one of the leaders in our industry. We are excited about the future. We have an incredibly dedicated and passionate team, committed executive leadership and a targeted focus to continue to dominate our industry.
All of this history makes us unique, we're a smaller company (under 200) which means you'll have a voice in the organization, along with a seasoned team and proven products. We offer a comprehensive benefits plan and profit sharing potential
Join us and be part of our next great chapter!

Apply