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Smb Customer Success Manager Jobs (NOW HIRING)

DeleteMe

SMB, Customer Success Manager

Charleston, WV · Remote

SMB, CUSTOMER SUCCESS MANAGER Job Summary As a Customer Success Manager you will act as the voice of the customer and work with customers as a strategic business partner to help them optimize their ...

Ivo

SMB Customer Success Manager

San Francisco, CA · On-site

$100K - $130K/yr

The Opportunity We're looking for an energetic, customer-obsessed SMB Customer Success Manager to help us grow and retain our SMB customer base. This is a high-volume, high-impact role where you'll ...

garten

SMB Customer Success Manager

New York, NY · On-site

Reporting to the Head of Client Experience, West the SMB Customer Success Manager will play an essential role in delivering efficacy and an ease of business to our nationwide Small and Medium client ...

Nylas

Customer Success Manager, Growth

The Role We are seeking a Growth Customer Success Manager to help build and scale our SMB customer growth strategy. Reporting to the Director of Customer Success, you'll own growth across a high ...

Humanly

Customer Success Manager - SMB

Bellevue, WA · Remote

The Role We're looking for a Customer Success Manager to help our SMB customers get value quickly from Humanly. This role sits within our Customer Success team and owns a portfolio of SMB accounts.

Fleetworthy

Customer Success Manager - SMB

The Scaled Customer Success Manager (CSM) for SMB accounts is an individual contributor in the Customer Experience organization, charged with driving scalable engagement across a large portfolio SMB ...

Nooks

Manager, Customer Success (SMB)

San Francisco, CA · On-site

$200K - $220K/yr

THE ROLE Our SMB segment is one of the fastest-growing parts of Nooks, and we're looking for a Manager of Customer Success to lead and scale the team behind it. Each CSM on this team owns a portfolio ...

Nooks

Manager, Customer Success (SMB)

San Francisco, CA · On-site

THE ROLE Our SMB segment is one of the fastest-growing parts of Nooks, and we're looking for a Manager of Customer Success to lead and scale the team behind it. Each CSM on this team owns a portfolio ...

Clerri

Customer Success Manager, SMB

Wayne, PA · On-site

$25K/mo

Customer Success Manager, SMB Wayne, Pennsylvania, United States As a Customer Success Manager on our SMB Team, you are responsible for cultivating and maintaining strong relationships with our small ...

Clerri

Customer Success Manager, SMB

Philadelphia, PA · On-site

$25K/mo

As a Customer Success Manager on our SMB Team , you are responsible for cultivating and maintaining strong relationships with our small and medium-sized customers. This is a visible role with ...

DoorDash

Customer Success Manager, SMB

Boston, MA · On-site

... Success Manager (MSM), you will play a critical role in supporting and growing DoorDash's SMB ... You demonstrate empathy with customer needs and adapt to meet their unique goals * You are goal ...

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Smb Customer Success Manager information

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$32.5K

$83.1K

$140K

How much do smb customer success manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for smb customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What are the most common challenges faced by SMB Customer Success Managers when supporting a diverse client portfolio?

SMB Customer Success Managers often manage a large number of small and medium-sized business clients, each with unique needs, priorities, and varying levels of technical expertise. This diversity can make it challenging to deliver personalized support and ensure consistent customer satisfaction. Balancing proactive engagement with efficient time management is key, as is quickly adapting strategies to address the evolving goals of each client. Building scalable processes and leveraging automation tools can help address these challenges while still maintaining strong client relationships.

What is the difference between Smb Customer Success Manager vs Account Executive?

AspectSmb Customer Success ManagerAccount Executive
Primary FocusCustomer retention, onboarding, and satisfactionGenerating new sales and closing deals
Work EnvironmentOngoing customer relationship managementSales meetings and prospecting
Required SkillsCustomer service, communication, product knowledgeSales techniques, negotiation, persuasion
Industry UsageTech, SaaS, service providersTech, SaaS, software sales

The main difference is that Smb Customer Success Managers focus on maintaining and growing existing customer relationships, ensuring satisfaction and retention. In contrast, Account Executives primarily work on acquiring new clients and closing sales. Both roles are essential in the sales cycle but serve different stages of the customer journey.

What is an SMB Customer Success Manager?

An SMB Customer Success Manager is a professional who helps small and medium-sized business (SMB) clients achieve their goals with a company's products or services. Their main responsibilities include onboarding new customers, providing ongoing support, identifying opportunities for upselling or cross-selling, and ensuring customer satisfaction and retention. They act as the primary point of contact for their clients, proactively addressing any issues and helping clients derive maximum value from the solution. By building strong relationships, they contribute to client loyalty and long-term business growth.

What are the key skills and qualifications needed to thrive as an SMB Customer Success Manager?

To thrive as an SMB Customer Success Manager, you need strong relationship management, problem-solving abilities, and a deep understanding of customer lifecycle management, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce or HubSpot, and customer engagement tools, is typically required. Excellent communication, empathy, and proactive organizational skills help build trust and foster long-term client relationships. These competencies are vital to drive customer satisfaction, retention, and growth within the fast-paced SMB segment.
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Smb Customer Success Manager jobs near you
Infographic showing various Smb Customer Success Manager job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

SMB, Customer Success Manager

DeleteMe

Charleston, WV • Remote

Full-time

Re-posted yesterday

Job description

About DeleteMe: 
 
DeleteMe is the leader in proactive privacy protection. We help security teams reduce their human attack surface by continuously monitoring and removing exposed personal data (PII) from the open web — the very data threat actors use to launch social engineering, phishing, Gen-AI deepfake, doxxing campaigns, physical threats, and identity fraud.
Operating as a fast-growing, global SaaS company, DeleteMe serves both consumers and enterprises. DeleteMe has completed over 100 million opt-out removals, helping customers reduce risks associated with identity theft, spam, doxxing, and other cybersecurity threats. We deliver detailed privacy reports, continuous monitoring, and expert support to ensure ongoing protection.
 
DeleteMe acts as a scalable, managed defense layer for your most vulnerable attack vector: your people. That’s why 30% of the Fortune 100, top tech firms, major banks, federal agencies, and U.S. states rely on DeleteMe to protect their workforce.
 
DeleteMe is led by a passionate and experienced team and driven by a powerful mission to empower consumers with privacy.
 
Job Title:           SMB, CUSTOMER SUCCESS MANAGER
 
Job Summary
As a Customer Success Manager you will act as the voice of the customer and work with customers as a strategic business partner to help them optimize their account around DeleteMe’s product offering.  Customer Success Managers strive to understand how DeleteMe customers use our product and what additional product features will benefit our customer base.  Success Managers help drive the retention experience for our customers and strategize on optimizing the entire customer lifecycle.  A critical stakeholder for client success, Success Managers will be involved in project management, account management, customer retention, product/feature deployments, customer feedback loops, customer growth opportunities, and more.
 
Responsibilities
-Ongoing customer engagement for customers close to renewal to ensure a successful renewal process and reduce churn.
-Ongoing customer engagement to ensure DeleteMe has an appropriate billing method on file so DeleteMe can auto-renew applicable customers.
-Updates to customer subscriptions and invoices to ensure a smooth billing process.
-Maintaining Salesforce records to ensure data cleanliness.
-Coordination with CSMs and Sales as needed when upsell opportunities become possible.
-Coordinates with Finance to ensure invoices and subscriptions are accurate and timely.
-Coordinates with CSMs and AEs when contracts/agreements are required.
-Provide customer outreach at renewal and assist Account Executives to identify upsell opportunities for SMB customers.
-Assist with customer offboarding for SMB clients.
 
Experience
-Ability to engage with external customers alongside the account team.
-Outstanding communication, presentation, and customer relationship skills.
-Self-motivated and results-driven with a strong work ethic.
-Comfortable working independently and remotely.
-Extensive experience with customer-facing roles.
-Salesforce experience.
-Collaborative and team-oriented.
 
What We Offer: 

Benefits and eligibility may vary based on role, location, employment status, and other factors. 

  • Comprehensive health benefits - Medical, Vision, Dental 
  • 401k retirement plan
  • Paid Parental Leave
  • 20 days of Paid Time Off
  • 11 Company-Paid Holidays
  • Birthday Off
  • Work From Home Stipend
  • Cell Phone Reimbursement
  • Fitness Membership Reimbursement
  • Child Care Reimbursement
  • DeleteMe Gold Membership
  • Discounted DM Plans for Friends and Family

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.