SMB, CUSTOMER SUCCESS MANAGER Job Summary As a Customer Success Manager you will act as the voice of the customer and work with customers as a strategic business partner to help them optimize their ...
SMB, CUSTOMER SUCCESS MANAGER Job Summary As a Customer Success Manager you will act as the voice of the customer and work with customers as a strategic business partner to help them optimize their ...
SMB Customer Success Manager
San Francisco, CA · On-site
$100K - $140K/yr
The Opportunity We're looking for an energetic, customer-obsessed SMB Customer Success Manager to help us grow and retain our SMB customer base. This is a high-volume, high-impact role where you'll ...
SMB Customer Success Manager
San Francisco, CA · On-site
$100K - $140K/yr
The Opportunity We're looking for an energetic, customer-obsessed SMB Customer Success Manager to help us grow and retain our SMB customer base. This is a high-volume, high-impact role where you'll ...
Reporting to the Head of Client Experience, West the SMB Customer Success Manager will play an essential role in delivering efficacy and an ease of business to our nationwide Small and Medium client ...
Reporting to the Head of Client Experience, West the SMB Customer Success Manager will play an essential role in delivering efficacy and an ease of business to our nationwide Small and Medium client ...
Manager, SMB Customer Success
$130K - $150K/yr
We are looking for a Manager of SMB Customer Success to lead and grow our small but mighty SMB CS team. This is a player-coach role for someone who has built or scaled a digital-first, tech-touch ...
Manager, SMB Customer Success
$130K - $150K/yr
We are looking for a Manager of SMB Customer Success to lead and grow our small but mighty SMB CS team. This is a player-coach role for someone who has built or scaled a digital-first, tech-touch ...
The Role We're looking for a Customer Success Manager to help our SMB customers get value quickly from Humanly. This role sits within our Customer Success team and owns a portfolio of SMB accounts.
Quick apply
The Role We're looking for a Customer Success Manager to help our SMB customers get value quickly from Humanly. This role sits within our Customer Success team and owns a portfolio of SMB accounts.
Director of Customer Success, SMB
Boston, MA · On-site +1
You will be responsible for hiring, leading, and managing a team of SMB Customer Success Managers, developing customer success strategies, and executing them to achieve company retention and growth ...
Director of Customer Success, SMB
Boston, MA · On-site +1
You will be responsible for hiring, leading, and managing a team of SMB Customer Success Managers, developing customer success strategies, and executing them to achieve company retention and growth ...
Manager, Customer Success (SMB)
San Francisco, CA · On-site
$200K - $220K/yr
THE ROLE Our SMB segment is one of the fastest-growing parts of Nooks, and we're looking for a Manager of Customer Success to lead and scale the team behind it. Each CSM on this team owns a portfolio ...
Manager, Customer Success (SMB)
San Francisco, CA · On-site
$200K - $220K/yr
THE ROLE Our SMB segment is one of the fastest-growing parts of Nooks, and we're looking for a Manager of Customer Success to lead and scale the team behind it. Each CSM on this team owns a portfolio ...
... and success in across all markets. What You'll Do * Meet and exceed revenue targets by working closely with our SMB customers' Security teams. * Manage existing customer relationships to drive ...
Quick apply
... and success in across all markets. What You'll Do * Meet and exceed revenue targets by working closely with our SMB customers' Security teams. * Manage existing customer relationships to drive ...
Customer Success Manager - SMB
Eden Prairie, MN · On-site +1
We're looking for a Customer Success Manager - SMB to be part of making this happen. The ideal candidate will possess strong communication skills, be a strong negotiator and have experience working ...
New
Customer Success Manager - SMB
Eden Prairie, MN · On-site +1
We're looking for a Customer Success Manager - SMB to be part of making this happen. The ideal candidate will possess strong communication skills, be a strong negotiator and have experience working ...
New
... Success Manager to build and lead it. As the founding member of the Customer Success team, the ... for thousands of SMB customers. • Create meaningful customer segments and communication ...
... Success Manager to build and lead it. As the founding member of the Customer Success team, the ... for thousands of SMB customers. • Create meaningful customer segments and communication ...
This position functions similarly to an SMB-focused Customer Success Manager, guiding small to mid-sized bookkeeping and accounting firms through their first 90-100 days on the platform. The ideal ...
Quick apply
This position functions similarly to an SMB-focused Customer Success Manager, guiding small to mid-sized bookkeeping and accounting firms through their first 90-100 days on the platform. The ideal ...
Customer Success Manager (SMB)
Atlanta, GA · Remote
$70K - $100K/yr
THE ROLE We're looking for a Customer Success Manager who will own the full customer journey for our SMB dental practices, from day-one onboarding through long-term retention and growth. You'll be ...
Quick apply
Customer Success Manager (SMB)
Atlanta, GA · Remote
$70K - $100K/yr
THE ROLE We're looking for a Customer Success Manager who will own the full customer journey for our SMB dental practices, from day-one onboarding through long-term retention and growth. You'll be ...
... Success Manager to build and lead it. As the founding member of the Customer Success team, the ... of SMB customers. Create meaningful customer segments and communication strategies. Monitor ...
... Success Manager to build and lead it. As the founding member of the Customer Success team, the ... of SMB customers. Create meaningful customer segments and communication strategies. Monitor ...
Customer Success Manager (SMB)
Atlanta, GA · On-site
$70K - $100K/yr
THE ROLE We're looking for a Customer Success Manager who will own the full customer journey for our SMB dental practices, from day-one onboarding through long-term retention and growth. You'll be ...
Customer Success Manager (SMB)
Atlanta, GA · On-site
$70K - $100K/yr
THE ROLE We're looking for a Customer Success Manager who will own the full customer journey for our SMB dental practices, from day-one onboarding through long-term retention and growth. You'll be ...
As a Customer Success Manager on our SMB Team , you are responsible for cultivating and maintaining strong relationships with our small and medium-sized customers. This is a visible role with ...
As a Customer Success Manager on our SMB Team , you are responsible for cultivating and maintaining strong relationships with our small and medium-sized customers. This is a visible role with ...
WHAT YOU'LL WORK ON This role requires a seasoned Customer Success Manager to grow our relationships with our SMB level clients. You will be an extension of their firm, helping them achieve their ...
WHAT YOU'LL WORK ON This role requires a seasoned Customer Success Manager to grow our relationships with our SMB level clients. You will be an extension of their firm, helping them achieve their ...
Pooled Customer Success Manager, SMB
$60K - $70K/yr
As a Pooled Customer Success Manager , you will be at the forefront of shaping how we manage and support customers within our SMB segment. In this collaborative team environment, you'll focus on key ...
Pooled Customer Success Manager, SMB
$60K - $70K/yr
As a Pooled Customer Success Manager , you will be at the forefront of shaping how we manage and support customers within our SMB segment. In this collaborative team environment, you'll focus on key ...
Lead, mentor, and develop a high-performing team of Customer Success Managers and Global Support ... SMB & Franchisee Focus: Direct experience supporting local SMBs is required. Experience working ...
Lead, mentor, and develop a high-performing team of Customer Success Managers and Global Support ... SMB & Franchisee Focus: Direct experience supporting local SMBs is required. Experience working ...
Customer Success Manager, SMB
Boston, MA · On-site
... Success Manager (MSM), you will play a critical role in supporting and growing DoorDash's SMB ... You demonstrate empathy with customer needs and adapt to meet their unique goals * You are goal ...
Customer Success Manager, SMB
Boston, MA · On-site
... Success Manager (MSM), you will play a critical role in supporting and growing DoorDash's SMB ... You demonstrate empathy with customer needs and adapt to meet their unique goals * You are goal ...
Customer Success Manager
$70K - $80K/yr
We're looking for a Customer Success Manager We're looking for a Customer Success Manager to join ... Oversee a book of SMB/Mid-Market accounts - monitoring product and account health scores, flagging ...
Customer Success Manager
$70K - $80K/yr
We're looking for a Customer Success Manager We're looking for a Customer Success Manager to join ... Oversee a book of SMB/Mid-Market accounts - monitoring product and account health scores, flagging ...
Smb Customer Success Manager information
See salary details
$32.5K - $42.3K
4% of jobs
$42.3K - $52K
10% of jobs
$58.9K is the 25th percentile. Wages below this are outliers.
$52K - $61.8K
16% of jobs
$61.8K - $71.6K
15% of jobs
The median wage is $75.3K / yr.
$71.6K - $81.4K
14% of jobs
$81.4K - $91.1K
14% of jobs
$93.9K is the 75th percentile. Wages above this are outliers.
$91.1K - $100.9K
10% of jobs
$100.9K - $110.7K
10% of jobs
$110.7K - $120.5K
4% of jobs
$120.5K - $130.2K
2% of jobs
$130.2K - $140K
2% of jobs
$32.5K
$83.1K
$140K
How much do smb customer success manager jobs pay per year?
As of Aug 1, 2026, the average yearly pay for smb customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.
What are the most common challenges faced by SMB Customer Success Managers when supporting a diverse client portfolio?
SMB Customer Success Managers often manage a large number of small and medium-sized business clients, each with unique needs, priorities, and varying levels of technical expertise. This diversity can make it challenging to deliver personalized support and ensure consistent customer satisfaction. Balancing proactive engagement with efficient time management is key, as is quickly adapting strategies to address the evolving goals of each client. Building scalable processes and leveraging automation tools can help address these challenges while still maintaining strong client relationships.
What is the difference between Smb Customer Success Manager vs Account Executive?
| Aspect | Smb Customer Success Manager | Account Executive |
|---|---|---|
| Primary Focus | Customer retention, onboarding, and satisfaction | Generating new sales and closing deals |
| Work Environment | Ongoing customer relationship management | Sales meetings and prospecting |
| Required Skills | Customer service, communication, product knowledge | Sales techniques, negotiation, persuasion |
| Industry Usage | Tech, SaaS, service providers | Tech, SaaS, software sales |
The main difference is that Smb Customer Success Managers focus on maintaining and growing existing customer relationships, ensuring satisfaction and retention. In contrast, Account Executives primarily work on acquiring new clients and closing sales. Both roles are essential in the sales cycle but serve different stages of the customer journey.
What is an SMB Customer Success Manager?
An SMB Customer Success Manager is a professional who helps small and medium-sized business (SMB) clients achieve their goals with a company's products or services. Their main responsibilities include onboarding new customers, providing ongoing support, identifying opportunities for upselling or cross-selling, and ensuring customer satisfaction and retention. They act as the primary point of contact for their clients, proactively addressing any issues and helping clients derive maximum value from the solution. By building strong relationships, they contribute to client loyalty and long-term business growth.
What are the key skills and qualifications needed to thrive as an SMB Customer Success Manager, and why are they important?
To thrive as an SMB Customer Success Manager, you need strong relationship management, problem-solving abilities, and a deep understanding of customer lifecycle management, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce or HubSpot, and customer engagement tools, is typically required. Excellent communication, empathy, and proactive organizational skills help build trust and foster long-term client relationships. These competencies are vital to drive customer satisfaction, retention, and growth within the fast-paced SMB segment.
More about Smb Customer Success Manager jobs
What cities are hiring for Smb Customer Success Manager jobs? Cities with the most Smb Customer Success Manager job openings:
What states have the most Smb Customer Success Manager jobs? States with the most job openings for Smb Customer Success Manager jobs include:
What job categories do people searching Smb Customer Success Manager jobs look for? The top searched job categories for Smb Customer Success Manager jobs are:
- Customer Success Manager
- Full Time Customer Success Manager Edtech
- Full Time Customer Success
- Weekend Customer Success
- Technical Customer Success Manager
- Global Customer Success Manager
- Graduate Customer Success Manager
- Customer Success Manager Iii
- Associate Customer Success Manager
- Customer Success Manager Hybrid
Full-time
Medical, Dental, Vision, Retirement, PTO
Re-posted 19 days ago
Job description
About DeleteMe:
DeleteMe is the leader in proactive privacy protection. We help security teams reduce their human attack surface by continuously monitoring and removing exposed personal data (PII) from the open web - the very data threat actors use to launch social engineering, phishing, Gen-AI deepfake, doxxing campaigns, physical threats, and identity fraud.
Operating as a fast-growing, global SaaS company, DeleteMe serves both consumers and enterprises. DeleteMe has completed over 100 million opt-out removals, helping customers reduce risks associated with identity theft, spam, doxxing, and other cybersecurity threats. We deliver detailed privacy reports, continuous monitoring, and expert support to ensure ongoing protection.
DeleteMe acts as a scalable, managed defense layer for your most vulnerable attack vector: your people. That's why 30% of the Fortune 100, top tech firms, major banks, federal agencies, and U.S. states rely on DeleteMe to protect their workforce.
DeleteMe is led by a passionate and experienced team and driven by a powerful mission to empower consumers with privacy.
Job Title: SMB, CUSTOMER SUCCESS MANAGER
Job Summary
As a Customer Success Manager you will act as the voice of the customer and work with customers as a strategic business partner to help them optimize their account around DeleteMe's product offering. Customer Success Managers strive to understand how DeleteMe customers use our product and what additional product features will benefit our customer base. Success Managers help drive the retention experience for our customers and strategize on optimizing the entire customer lifecycle. A critical stakeholder for client success, Success Managers will be involved in project management, account management, customer retention, product/feature deployments, customer feedback loops, customer growth opportunities, and more.
Responsibilities
-Ongoing customer engagement for customers close to renewal to ensure a successful renewal process and reduce churn.
-Ongoing customer engagement to ensure DeleteMe has an appropriate billing method on file so DeleteMe can auto-renew applicable customers.
-Updates to customer subscriptions and invoices to ensure a smooth billing process.
-Maintaining Salesforce records to ensure data cleanliness.
-Coordination with CSMs and Sales as needed when upsell opportunities become possible.
-Coordinates with Finance to ensure invoices and subscriptions are accurate and timely.
-Coordinates with CSMs and AEs when contracts/agreements are required.
-Provide customer outreach at renewal and assist Account Executives to identify upsell opportunities for SMB customers.
-Assist with customer offboarding for SMB clients.
Experience
-Ability to engage with external customers alongside the account team.
-Outstanding communication, presentation, and customer relationship skills.
-Self-motivated and results-driven with a strong work ethic.
-Comfortable working independently and remotely.
-Extensive experience with customer-facing roles.
-Salesforce experience.
-Collaborative and team-oriented.
What We Offer:
Benefits and eligibility may vary based on role, location, employment status, and other factors.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
DeleteMe is the leader in proactive privacy protection. We help security teams reduce their human attack surface by continuously monitoring and removing exposed personal data (PII) from the open web - the very data threat actors use to launch social engineering, phishing, Gen-AI deepfake, doxxing campaigns, physical threats, and identity fraud.
Operating as a fast-growing, global SaaS company, DeleteMe serves both consumers and enterprises. DeleteMe has completed over 100 million opt-out removals, helping customers reduce risks associated with identity theft, spam, doxxing, and other cybersecurity threats. We deliver detailed privacy reports, continuous monitoring, and expert support to ensure ongoing protection.
DeleteMe acts as a scalable, managed defense layer for your most vulnerable attack vector: your people. That's why 30% of the Fortune 100, top tech firms, major banks, federal agencies, and U.S. states rely on DeleteMe to protect their workforce.
DeleteMe is led by a passionate and experienced team and driven by a powerful mission to empower consumers with privacy.
Job Title: SMB, CUSTOMER SUCCESS MANAGER
Job Summary
As a Customer Success Manager you will act as the voice of the customer and work with customers as a strategic business partner to help them optimize their account around DeleteMe's product offering. Customer Success Managers strive to understand how DeleteMe customers use our product and what additional product features will benefit our customer base. Success Managers help drive the retention experience for our customers and strategize on optimizing the entire customer lifecycle. A critical stakeholder for client success, Success Managers will be involved in project management, account management, customer retention, product/feature deployments, customer feedback loops, customer growth opportunities, and more.
Responsibilities
-Ongoing customer engagement for customers close to renewal to ensure a successful renewal process and reduce churn.
-Ongoing customer engagement to ensure DeleteMe has an appropriate billing method on file so DeleteMe can auto-renew applicable customers.
-Updates to customer subscriptions and invoices to ensure a smooth billing process.
-Maintaining Salesforce records to ensure data cleanliness.
-Coordination with CSMs and Sales as needed when upsell opportunities become possible.
-Coordinates with Finance to ensure invoices and subscriptions are accurate and timely.
-Coordinates with CSMs and AEs when contracts/agreements are required.
-Provide customer outreach at renewal and assist Account Executives to identify upsell opportunities for SMB customers.
-Assist with customer offboarding for SMB clients.
Experience
-Ability to engage with external customers alongside the account team.
-Outstanding communication, presentation, and customer relationship skills.
-Self-motivated and results-driven with a strong work ethic.
-Comfortable working independently and remotely.
-Extensive experience with customer-facing roles.
-Salesforce experience.
-Collaborative and team-oriented.
What We Offer:
Benefits and eligibility may vary based on role, location, employment status, and other factors.
- Comprehensive health benefits - Medical, Vision, Dental
- 401k retirement plan
- Paid Parental Leave
- 20 days of Paid Time Off
- 11 Company-Paid Holidays
- Birthday Off
- Work From Home Stipend
- Cell Phone Reimbursement
- Fitness Membership Reimbursement
- Child Care Reimbursement
- DeleteMe Gold Membership
- Discounted DM Plans for Friends and Family
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
About DeleteMe
Sourced by ZipRecruiter
Industry
Software development
Company size
51 - 200 Employees
Headquarters location
Boston, MA, US
Year founded
2011