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Smb Customer Success Manager Jobs (NOW HIRING)

Ivo

SMB Customer Success Manager

San Francisco, CA · On-site

$100K - $130K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Opportunity We're looking for an energetic, customer-obsessed SMB Customer Success Manager to help us grow and retain our SMB customer base. This is a high-volume, high-impact role where you'll ...

IVO Inc

SMB Customer Success Manager

San Francisco, CA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Opportunity We're looking for an energetic, customer-obsessed SMB Customer Success Manager to help us grow and retain our SMB customer base. This is a high-volume, high-impact role where you'll ...

Nylas

Customer Success Manager, Growth

The Role We are seeking a Growth Customer Success Manager to help build and scale our SMB customer growth strategy. Reporting to the Director of Customer Success, you'll own growth across a high ...

Fleetworthy

Customer Success Manager - SMB

The Scaled Customer Success Manager (CSM) for SMB accounts is an individual contributor in the Customer Experience organization, charged with driving scalable engagement across a large portfolio SMB ...

Humanly

Customer Success Manager - SMB

Seattle, WA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Role We're looking for a Customer Success Manager to help our SMB customers get value quickly from Humanly. This role sits within our Customer Success team and owns a portfolio of SMB accounts.

Humanly

Customer Success Manager - SMB

Bellevue, WA · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Role We're looking for a Customer Success Manager to help our SMB customers get value quickly from Humanly. This role sits within our Customer Success team and owns a portfolio of SMB accounts.

Humanly

Customer Success Manager - SMB

Seattle, WA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Role We're looking for a Customer Success Manager to help our SMB customers get value quickly from Humanly. This role sits within our Customer Success team and owns a portfolio of SMB accounts.

Overjet

Director of Customer Success, SMB

Boston, MA · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

You will be responsible for hiring, leading, and managing a team of SMB Customer Success Managers, developing customer success strategies, and executing them to achieve company retention and growth ...

Nooks

Manager, Customer Success (SMB)

San Francisco, CA · On-site

$200K - $220K/yr

THE ROLE Our SMB segment is one of the fastest-growing parts of Nooks, and we're looking for a Manager of Customer Success to lead and scale the team behind it. Each CSM on this team owns a portfolio ...

Nooks

Manager, Customer Success (SMB)

San Francisco, CA · On-site

THE ROLE Our SMB segment is one of the fastest-growing parts of Nooks, and we're looking for a Manager of Customer Success to lead and scale the team behind it. Each CSM on this team owns a portfolio ...

Graitec

Manager, Customer Success

Barnegat, NJ · On-site

Overview The Manager, SMB Customer Success & Operations leads a high-volume Customer Success team focused on retention, renewal execution, adoption, customer engagement and operational excellence ...

Benepass

Senior Customer Success Manager

$100K - $130K/yr

  • Medical

  • Dental

  • Vision

  • PTO

We are hiring two Senior Customer Success Managers: one to support our SMB customer segment and one to support our Midmarket customer segment. While both roles share the same core responsibilities ...

Arcticwolf

Customer Success Manager - SMB

Eden Prairie, MN · On-site +1

  • Medical

  • Dental

  • Life

  • Retirement

We're looking for a Customer Success Manager - SMB to be part of making this happen. The ideal candidate will possess strong communication skills, be a strong negotiator and have experience working ...

Pearly

Customer Success Manager (SMB)

Atlanta, GA · Remote

$70K - $100K/yr

  • Medical

  • Dental

THE ROLE We're looking for a Customer Success Manager who will own the full customer journey for our SMB dental practices, from day-one onboarding through long-term retention and growth. You'll be ...

Clerri

Customer Success Manager, SMB

Wayne, PA · On-site

$25K/mo

  • Medical

  • Retirement

As a Customer Success Manager on our SMB Team , you are responsible for cultivating and maintaining strong relationships with our small and medium-sized customers. This is a visible role with ...

DoorDash

Customer Success Manager, SMB

Boston, MA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Success Manager (MSM), you will play a critical role in supporting and growing DoorDash's SMB ... You demonstrate empathy with customer needs and adapt to meet their unique goals * You are goal ...

Graitec

Manager, Customer Success

Barnegat, NJ

Overview The Manager, SMB Customer Success & Operations leads a high-volume Customer Success team focused on retention, renewal execution, adoption, customer engagement and operational excellence ...

Built In

Customer Success Manager

Chicago, IL · On-site

$70K - $80K/yr

We're looking for a Customer Success Manager We're looking for a Customer Success Manager to join ... Oversee a book of SMB/Mid-Market accounts - monitoring product and account health scores, flagging ...

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Smb Customer Success Manager information

See salary details

$32.5K

$83.1K

$140K

How much do smb customer success manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for smb customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is an SMB Customer Success Manager?

An SMB Customer Success Manager is a professional who helps small and medium-sized business (SMB) clients achieve their goals with a company's products or services. Their main responsibilities include onboarding new customers, providing ongoing support, identifying opportunities for upselling or cross-selling, and ensuring customer satisfaction and retention. They act as the primary point of contact for their clients, proactively addressing any issues and helping clients derive maximum value from the solution. By building strong relationships, they contribute to client loyalty and long-term business growth.

What are the key skills and qualifications needed to thrive as an SMB Customer Success Manager?

To thrive as an SMB Customer Success Manager, you need strong relationship management, problem-solving abilities, and a deep understanding of customer lifecycle management, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce or HubSpot, and customer engagement tools, is typically required. Excellent communication, empathy, and proactive organizational skills help build trust and foster long-term client relationships. These competencies are vital to drive customer satisfaction, retention, and growth within the fast-paced SMB segment.

What are the most common challenges faced by SMB Customer Success Managers when supporting a diverse client portfolio?

SMB Customer Success Managers often manage a large number of small and medium-sized business clients, each with unique needs, priorities, and varying levels of technical expertise. This diversity can make it challenging to deliver personalized support and ensure consistent customer satisfaction. Balancing proactive engagement with efficient time management is key, as is quickly adapting strategies to address the evolving goals of each client. Building scalable processes and leveraging automation tools can help address these challenges while still maintaining strong client relationships.

What is the difference between Smb Customer Success Manager vs Account Executive?

AspectSmb Customer Success ManagerAccount Executive
Primary FocusCustomer retention, onboarding, and satisfactionGenerating new sales and closing deals
Work EnvironmentOngoing customer relationship managementSales meetings and prospecting
Required SkillsCustomer service, communication, product knowledgeSales techniques, negotiation, persuasion
Industry UsageTech, SaaS, service providersTech, SaaS, software sales

The main difference is that Smb Customer Success Managers focus on maintaining and growing existing customer relationships, ensuring satisfaction and retention. In contrast, Account Executives primarily work on acquiring new clients and closing sales. Both roles are essential in the sales cycle but serve different stages of the customer journey.

More about Smb Customer Success Manager jobs

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Cities with the most Smb Customer Success Manager job openings:

What states have the most Smb Customer Success Manager jobs?

States with the most job openings for Smb Customer Success Manager jobs include:

What job categories do people searching Smb Customer Success Manager jobs look for?

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Smb Customer Success Manager jobs near you
Infographic showing various Smb Customer Success Manager job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

SMB Customer Success Manager

Ivo

San Francisco, CA • On-site

$100K - $130K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Job description

Why Join Ivo?
Every civilization runs on the same infrastructure: agreements between people who don't fully trust each other. Sumerians pressed them into clay. Romans carved them into stone. We bury them in 80-page PDFs.
The way those agreements are reviewed hasn't changed in four thousand years - a human reads the whole thing and tries not to miss anything. We're building the AI that finally changes that. Ivo is the contract intelligence platform of choice for companies like Uber, Meta, Canva, IBM, and Shopify. We recently raised our Series B and have grown 800% over the last 12 months.
The Opportunity
We're looking for an energetic, customer-obsessed SMB Customer Success Manager to help us grow and retain our SMB customer base. This is a high-volume, high-impact role where you'll own a large book of business and use creativity, data, and process to drive adoption and retention at scale.
What You'll Do
• Scaled Account Management: Manage a high-volume book of SMB accounts, running efficient, scalable touchpoint to drive adoption and retention.
• Onboarding & Time-to-Value: Guide new SMB customers through a streamlined onboarding experience, helping them get to value quickly.
• Proactive Health Monitoring: Monitor customer health signals (usage, engagement, support tickets) and proactively intervene to prevent churn.
• Scaled Engagement Programs: Build and maintain scalable resources - email sequences, help articles, webinars, and playbooks that serve customers at scale.
• Product Adoption: Develop a deep understanding of each customer's use case and help them unlock more value from the Ivo platform over time.
• Voice of the Customer: Capture and relay customer feedback, feature requests, and common pain points to the Product and Engineering teams.
• Support & Issue Resolution: Manage support inquiries efficiently, triaging issues and collaborating with the technical team on resolutions.
What We're Looking For
• 1+ year of experience in a customer-facing role - SMB customer success, account management, sales development, or similar.
• Comfortable managing a large book of accounts and at ease with high-volume, tech-touch engagement models.
• Strong communicator written and verbal with a knack for explaining complex concepts in simple terms.
• Data-driven mindset: you use metrics to prioritize your time and spot risk early.
• Self-starter who can thrive in ambiguity and build processes where none exist yet.
• Experience in legal tech or with legal professionals is a plus
• Familiarity with CRM and CS tools (e.g. Salesforce, Gainsight, HubSpot) is a plus.
Ivo might be a good fit for you if you:
  • Would describe yourself as being relentlessly resourceful.
  • You have a strong internal sense of urgency. You have a bias towards doing things today, rather than tomorrow.
  • Experience working in a startup environment is preferred but not required.
  • Are excited about the adventure of building a company!

What We Offer
  • Competitive Compensation: Final offer details are determined based on experience, expertise, and overall fit.
  • Equity: Meaningful ownership in a company that's scaling fast
  • Relocation and Visa Support: We also offer relocation assistance for successful applicants moving to SF, as well as support for visa and green card applications where applicable.
  • Health & Wellness: Comprehensive medical, dental, and vision plans to suit the needs of you and your family.
  • Flexible Spending & Insurance: Access to HSA and FSA accounts, plus life insurance coverage.
  • 401(k) Program: Save for the future with our 401(k) program.
  • Commuter Benefits: We help make getting to and from the office easier and more convenient.
  • Unlimited PTO: So you can take the time you need to recharge, stay healthy, and bring your best self to work.
  • Office Perks: Enjoy a vibrant Downtown San Francisco office with catered lunch five days a week, premium snacks and coffee, an in-building gym, and a dog-friendly environment.

FAQ
  • What stage of growth is Ivo at?: We launched in early access in 2023. Since then, we've had an incredible response from the market and are growing rapidly. We 6x'd in ARR in the last 12 months. Our clients include companies like Uber, Reddit, IBM, Canva, Pinterest, WordPress, and more. We're happy to share more details with candidates who go through our interview process.
  • Is this a chill gig?: Startups are very hard, especially if they're growing fast. You'll have a ton of responsibility, and there's always an enormous amount of stuff to do. It's hard work but the payoff is uncapped.

Ivo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply