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Smb Customer Success Manager Jobs (NOW HIRING)

garten

SMB Customer Success Manager

New York, NY · On-site

Reporting to the Head of Client Experience, West the SMB Customer Success Manager will play an essential role in delivering efficacy and an ease of business to our nationwide Small and Medium client ...

Garten

SMB Customer Success Manager

New York, NY · Remote

Reporting to the Head of Client Experience, West the SMB Customer Success Manager will play an essential role in delivering efficacy and an ease of business to our nationwide Small and Medium client ...

EvenUp Inc

Manager, SMB Customer Success

$130K - $150K/yr

We are looking for a Manager of SMB Customer Success to lead and grow our small but mighty SMB CS team. This is a player-coach role for someone who has built or scaled a digital-first, tech-touch ...

Nylas

Customer Success Manager, Growth

New York, NY · On-site +1

The Role We are seeking a Growth Customer Success Manager to help build and scale our SMB customer growth strategy. Reporting to the Director of Customer Success, you'll own growth across a high ...

New

Jobgether

Our partner is looking for a Customer Success Manager, SMB based in Netherlands. This role is an opportunity to join a fast-paced, globally distributed organization shaping the future of work through ...

Pearly

Customer Success Manager (SMB)

Atlanta, GA · Remote

$70K - $100K/yr

THE ROLE We're looking for a Customer Success Manager who will own the full customer journey for our SMB dental practices, from day-one onboarding through long-term retention and growth. You'll be ...

Repairify

Senior Customer Success Manager

Austin, TX · On-site

... Success Manager to build and lead it. As the founding member of the Customer Success team, the ... for thousands of SMB customers. • Create meaningful customer segments and communication ...

Qualia

Customer Success Manager, SMB

Austin, TX · Hybrid

WHAT YOU'LL WORK ON This role requires a seasoned Customer Success Manager to grow our relationships with our SMB level clients. You will be an extension of their firm, helping them achieve their ...

Eulerity

Sr Manager, SMB Customer Success

New York, NY · On-site

Lead, mentor, and develop a high-performing team of Customer Success Managers and Global Support ... SMB & Franchisee Focus: Direct experience supporting local SMBs is required. Experience working ...

Ivo

Scaled Customer Success Manager

San Francisco, CA · On-site

$100K - $140K/yr

... Success Manager to help us grow and retain our SMB customer base. This is a high-volume, high ... Guide new SMB customers through a streamlined onboarding experience, helping them get to value ...

Eulerity

Sr Manager, SMB Customer Success

New York, NY · On-site

Lead, mentor, and develop a high-performing team of Customer Success Managers and Global Support ... SMB & Franchisee Focus: Direct experience supporting local SMBs is required. Experience working ...

Revver

Customer Success Manager

Lehi, UT · On-site

Customer Success Manager Mid-Market & SMB | Renewals & Expansion | Lehi, UT (preferred) The Company Revver helps businesses of any size increase profitability and productivity by automating document ...

PK Companies Group

Customer Success Manager

Spring, TX · On-site

$65K - $80K/yr

Customer Success Manager - intelliSPEC About the Role We're looking for a Customer Success Manager ... Manage a portfolio of SMB and mid‑market customer accounts * Drive adoption and engagement across ...

Revver

Customer Success Manager

Lehi, UT

Customer Success Manager Mid-Market & SMB | Renewals & Expansion | Lehi, UT (preferred) The Company Revver helps businesses of any size increase profitability and productivity by automating document ...

Built In

Customer Success Manager

Chicago, IL

$70K - $80K/yr

We're looking for a Customer Success Manager We're looking for a Customer Success Manager to join ... Oversee a book of SMB/Mid-Market accounts - monitoring product and account health scores, flagging ...

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Smb Customer Success Manager information

See salary details

$32.5K

$83.1K

$140K

How much do smb customer success manager jobs pay per year?

As of Jul 17, 2026, the average yearly pay for smb customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What are the most common challenges faced by SMB Customer Success Managers when supporting a diverse client portfolio?

SMB Customer Success Managers often manage a large number of small and medium-sized business clients, each with unique needs, priorities, and varying levels of technical expertise. This diversity can make it challenging to deliver personalized support and ensure consistent customer satisfaction. Balancing proactive engagement with efficient time management is key, as is quickly adapting strategies to address the evolving goals of each client. Building scalable processes and leveraging automation tools can help address these challenges while still maintaining strong client relationships.

What is the difference between Smb Customer Success Manager vs Account Executive?

AspectSmb Customer Success ManagerAccount Executive
Primary FocusCustomer retention, onboarding, and satisfactionGenerating new sales and closing deals
Work EnvironmentOngoing customer relationship managementSales meetings and prospecting
Required SkillsCustomer service, communication, product knowledgeSales techniques, negotiation, persuasion
Industry UsageTech, SaaS, service providersTech, SaaS, software sales

The main difference is that Smb Customer Success Managers focus on maintaining and growing existing customer relationships, ensuring satisfaction and retention. In contrast, Account Executives primarily work on acquiring new clients and closing sales. Both roles are essential in the sales cycle but serve different stages of the customer journey.

What is an SMB Customer Success Manager?

An SMB Customer Success Manager is a professional who helps small and medium-sized business (SMB) clients achieve their goals with a company's products or services. Their main responsibilities include onboarding new customers, providing ongoing support, identifying opportunities for upselling or cross-selling, and ensuring customer satisfaction and retention. They act as the primary point of contact for their clients, proactively addressing any issues and helping clients derive maximum value from the solution. By building strong relationships, they contribute to client loyalty and long-term business growth.

What are the key skills and qualifications needed to thrive as an SMB Customer Success Manager, and why are they important?

To thrive as an SMB Customer Success Manager, you need strong relationship management, problem-solving abilities, and a deep understanding of customer lifecycle management, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce or HubSpot, and customer engagement tools, is typically required. Excellent communication, empathy, and proactive organizational skills help build trust and foster long-term client relationships. These competencies are vital to drive customer satisfaction, retention, and growth within the fast-paced SMB segment.
More about Smb Customer Success Manager jobs
What cities are hiring for Smb Customer Success Manager jobs? Cities with the most Smb Customer Success Manager job openings:
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What job categories do people searching Smb Customer Success Manager jobs look for? The top searched job categories for Smb Customer Success Manager jobs are:
Smb Customer Success Manager jobs near you
Infographic showing various Smb Customer Success Manager job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.
SMB Customer Success Manager

SMB Customer Success Manager

garten

New York, NY • On-site

Full-time

Re-posted 17 days ago

Job description

Description
At Garten, we are pioneering a modern approach to health and wellbeing in the workplace, because we know that a team that is filled with inspiration and equipped to face the day can change the world.
Working with businesses that are or want to answer the call of change, we see high-quality food and a holistic approach to wellness as critical ingredients in creating a team of happy, thriving employees.
Born from a desire to democratize wellness, we set the standard for healthier living in today's workplace. Through curated nutrition to proprietary data analysis, we transform the way our client partners support their most important asset, their employees.
Reporting to the Head of Client Experience, West the SMB Customer Success Manager will play an essential role in delivering efficacy and an ease of business to our nationwide Small and Medium client accounts.The role also serves as a client and company liaison for all Garten Market accounts as directed in the markets this sub-product is available.
Focused solely on helping establish small and medium account management as a separate and distinct line of business, this position requires high energy, passion, a bias for execution, innate ownership of client opportunities, and high level skills in time and territory management in order to retain and grow SMB and Garten Market account.
Job Duties / Responsibilities
  • Work closely with Solutions Desk and Ops Team as they own the client site: deliveries, orders, Garten Market kiosks- set up and removal, equipment tickets, COI requests, and product swaps.
  • Take ownership of the client experience: contracts, renewals, ongoing client comms, price negotiations, up-selling and cross-selling with all garten sub-brands, moves and expansions, and subsidies for Garten Market.
  • Maintain, foster, and develop remote client relationships with SMB and Garten Market client accounts in all markets across the country.
  • Develop partner-relationships with clients to support their efforts to engage their employees' wellness journey, and thus reap the benefits in all measurable areas.
  • Develop, maintain, and support operational teams directly servicing National SMB clients in all markets.
  • Conduct regularly scheduled calls with all client representatives in each market to monitor overall client health, and evaluate risk. Develop processes to address client opportunities in all markets.
  • Conduct regularly scheduled meetings with all Operations Managers supporting SMB client accounts; to identify opportunities, and reward stellar performance.
  • Communicate with all departments within Oh My Green to anticipate and support client accounts current and future [growth] needs; developing systems and processes to support those needs and grow the relationship.
  • Stay on top of industry trends, as well as overall market influences impacting health and wellness.

Qualifications
  • 2+ years of experience in Account Management, Office Administration, Retail, Customer Service experience, Hospitality, or food experience
  • Proven high-volume remote Account Management experience with a focus on transactional accounts
  • A history of successful deal wins through meaningful influencing of customers and team members
  • Must be able to use and learn new technology (tech savvy) including multiple proprietary aps
  • A personal focus on Wellness and Nutrition
  • Preferred BA (in progress or completed) in Humanities, Social Science, or Business
  • ServSafe (Food Handling) certified

Skills
  • Detail oriented, reliable, on-time, and organized
  • A quick learner; proactive, and someone who responds quickly
  • An inherent business approach based on prioritization, delegation, and asking for help
  • An existing naturalness, ease, and credibility in communicating directly with gatekeepers & entry level customers
  • The proven ability to work successfully remotely and "on the road"
  • Strong communication and interpersonal skills
  • Professional finesse in independently managing time sensitive challenges and opportunities
  • Demonstrated skill in developing, managing, and measuring reactive/transactional business relationships and experience in converting them to protected business and growing revenue through your proactive approach
  • The ability to grow profitable revenue through gaining internal and external alignment
  • A business approach this is equally driven by client care, creativity, and accountability
  • Leadership qualities that include proactive problem solving, time-bound ideation, and custom reporting

Working Conditions
  • The ability to work successfully in a home office environment (80% of time)
  • Must be full-time and flexible in schedule working late, early and occasional weekends
  • Up to 35% national travel
  • Must be able to lift 25+ lbs and lift at arms length above their head & stand for long periods

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