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Smb Customer Success Manager Jobs (NOW HIRING)

Garten

SMB Customer Success Manager

New York, NY · Remote

Reporting to the Head of Client Experience, West the SMB Customer Success Manager will play an essential role in delivering efficacy and an ease of business to our nationwide Small and Medium client ...

DoorDash

SMB, Customer Success Manager

Los Angeles, CA · On-site

... SMB customers. This role focuses on delivering high-quality, tech-enabled engagement across the ... You have 2+ years of experience working in a Customer Success, Account Management, or similar ...

Nylas

Customer Success Manager, Growth

New York, NY · On-site +1

The Role We are seeking a Growth Customer Success Manager to help build and scale our SMB customer growth strategy. Reporting to the Director of Customer Success, you'll own growth across a high ...

Fleetworthy

Customer Success Manager - SMB

The Scaled Customer Success Manager (CSM) for SMB accounts is an individual contributor in the Customer Experience organization, charged with driving scalable engagement across a large portfolio SMB ...

Humanly

Customer Success Manager - SMB

Seattle, WA · On-site

The Role We're looking for a Customer Success Manager to help our SMB customers get value quickly from Humanly. This role sits within our Customer Success team and owns a portfolio of SMB accounts.

Nooks

Manager, Customer Success - SMB

San Francisco, CA · On-site

$120 - $180/hr

THE ROLE Our SMB segment is one of the fastest-growing parts of Nooks, and we're looking for a Manager of Customer Success to lead and scale the team behind it. Each CSM on this team owns a portfolio ...

Overjet

Director of Customer Success, SMB

San Mateo, CA · On-site +1

You will be responsible for hiring, leading, and managing a team of SMB Customer Success Managers, developing customer success strategies, and executing them to achieve company retention and growth ...

Nooks

Manager, Customer Success (SMB)

San Francisco, CA · On-site

$200K - $220K/yr

THE ROLE Our SMB segment is one of the fastest-growing parts of Nooks, and we're looking for a Manager of Customer Success to lead and scale the team behind it. Each CSM on this team owns a portfolio ...

Graitec

Manager, Customer Success

Barnegat, NJ · On-site

Overview The Manager, SMB Customer Success & Operations leads a high-volume Customer Success team focused on retention, renewal execution, adoption, customer engagement and operational excellence ...

Pearly

Customer Success Manager (SMB)

Atlanta, GA · Remote

$70K - $100K/yr

THE ROLE We're looking for a Customer Success Manager who will own the full customer journey for our SMB dental practices, from day-one onboarding through long-term retention and growth. You'll be ...

Clerri

Customer Success Manager, SMB

Wayne, PA · On-site

$25K/mo

As a Customer Success Manager on our SMB Team , you are responsible for cultivating and maintaining strong relationships with our small and medium-sized customers. This is a visible role with ...

Clerri

Customer Success Manager, SMB

Wayne, PA · On-site

$25K/mo

As a Customer Success Manager on our SMB Team , you are responsible for cultivating and maintaining strong relationships with our small and medium-sized customers. This is a visible role with ...

Graitec

Manager, Customer Success

Barnegat, NJ

Overview The Manager, SMB Customer Success & Operations leads a high-volume Customer Success team focused on retention, renewal execution, adoption, customer engagement and operational excellence ...

Built

Customer Success Manager

Chicago, IL · On-site

$70K - $80K/yr

Customer Success Manager Chicago Hello, We're Built In Built In is the only recruitment and ... Own onboarding and implementation for new SMB accounts and Mid-Market accounts, including regular ...

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Smb Customer Success Manager information

See salary details

$32.5K

$83.1K

$140K

How much do smb customer success manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for smb customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is an SMB Customer Success Manager?

An SMB Customer Success Manager is a professional who helps small and medium-sized business (SMB) clients achieve their goals with a company's products or services. Their main responsibilities include onboarding new customers, providing ongoing support, identifying opportunities for upselling or cross-selling, and ensuring customer satisfaction and retention. They act as the primary point of contact for their clients, proactively addressing any issues and helping clients derive maximum value from the solution. By building strong relationships, they contribute to client loyalty and long-term business growth.

What are the key skills and qualifications needed to thrive as an SMB Customer Success Manager?

To thrive as an SMB Customer Success Manager, you need strong relationship management, problem-solving abilities, and a deep understanding of customer lifecycle management, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce or HubSpot, and customer engagement tools, is typically required. Excellent communication, empathy, and proactive organizational skills help build trust and foster long-term client relationships. These competencies are vital to drive customer satisfaction, retention, and growth within the fast-paced SMB segment.

What are the most common challenges faced by SMB Customer Success Managers when supporting a diverse client portfolio?

SMB Customer Success Managers often manage a large number of small and medium-sized business clients, each with unique needs, priorities, and varying levels of technical expertise. This diversity can make it challenging to deliver personalized support and ensure consistent customer satisfaction. Balancing proactive engagement with efficient time management is key, as is quickly adapting strategies to address the evolving goals of each client. Building scalable processes and leveraging automation tools can help address these challenges while still maintaining strong client relationships.

What is the difference between Smb Customer Success Manager vs Account Executive?

AspectSmb Customer Success ManagerAccount Executive
Primary FocusCustomer retention, onboarding, and satisfactionGenerating new sales and closing deals
Work EnvironmentOngoing customer relationship managementSales meetings and prospecting
Required SkillsCustomer service, communication, product knowledgeSales techniques, negotiation, persuasion
Industry UsageTech, SaaS, service providersTech, SaaS, software sales

The main difference is that Smb Customer Success Managers focus on maintaining and growing existing customer relationships, ensuring satisfaction and retention. In contrast, Account Executives primarily work on acquiring new clients and closing sales. Both roles are essential in the sales cycle but serve different stages of the customer journey.

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Smb Customer Success Manager jobs near you
Infographic showing various Smb Customer Success Manager job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

SMB Customer Success Manager

Icehouseventures

San Francisco, CA • On-site

$100 - $140/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

New

Job description

Position Overview

We’re looking for an energetic, customer-obsessed SMB Customer Success Manager to help us grow and retain our SMB customer base. This is a high-volume, high-impact role where you’ll own a large book of business and use creativity, data, and process to drive adoption and retention at scale.

Key Responsibilities
  • Scaled Account Management: Manage a high-volume book of SMB accounts, running efficient, scalable touchpoints to drive adoption and retention.
  • Onboarding & Time-to-Value: Guide new SMB customers through a streamlined onboarding experience, helping them get to value quickly.
  • Proactive Health Monitoring: Monitor customer health signals (usage, engagement, support tickets) and proactively intervene to prevent churn.
  • Scaled Engagement Programs: Build and maintain scalable resources—email sequences, help articles, webinars, and playbooks that serve customers at scale.
  • Product Adoption: Develop a deep understanding of each customer’s use case and help them unlock more value from the Ivo platform over time.
  • Voice of the Customer: Capture and relay customer feedback, feature requests, and common pain points to the Product and Engineering teams.
  • Support & Issue Resolution: Manage support inquiries efficiently, triaging issues and collaborating with the technical team on resolutions.
Qualification
  • 1+ year of experience in a customer-facing role—SMB customer success, account management, sales development, or similar.
  • Comfortable managing a large book of accounts and at ease with high-volume, tech-touch engagement models.
  • Strong communicator written and verbal with a knack for explaining complex concepts in simple terms.
  • Data-driven mindset: you use metrics to prioritize your time and spot risk early.
  • Self-starter who can thrive in ambiguity and build processes where none exist yet.
  • Experience in legal tech or with legal professionals is a plus.
  • Familiarity with CRM and CS tools (e.g., Salesforce, Gainsight, HubSpot) is a plus.
Ivo might be a good fit for you if you:
  • Would describe yourself as being relentlessly resourceful.
  • You have a strong internal sense of urgency and a bias towards doing things today, rather than tomorrow.
  • Experience working in a startup environment is preferred but not required.
  • Want to build your network and develop trusted relationships with customers.
  • Are an exceptional communicator, confident and comfortable in front of many different types of audiences (from General Counsels to webinars with 500 lawyers).
  • Are excited about the adventure of building a company!
Compensation and Benefits
  • Competitive Compensation: The USD OTE range for this role is $100,000 – $140,000 (+equity would be on top of this). Final offer details are determined based on experience, expertise, and overall fit.
  • Relocation and Visa Support: We also offer relocation assistance for successful applicants moving to SF, as well as support for visa and green card applications where applicable.
  • Medical benefits: Comprehensive medical, dental and vision plans to suit the needs of you and your family.
  • 401(k) Program: Plan for your future with access to our company-sponsored 401(k) program.
  • Commuter Benefits: We provide commuter benefits to help make getting to and from the office easier and more convenient.
  • Unlimited PTO: So you can take the time you need to recharge, stay healthy, and bring your best self to work.
  • Office Perks: Enjoy a vibrant office with catered lunch provided five days a week, premium snacks and coffee, a gym located in the building, and a dog-friendly environment.
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