ZipRecruiter

Log In

1

Smb Customer Success Manager Jobs (NOW HIRING)

Closinglock

Customer Success Manager, SMB

Austin, TX · On-site

We are looking for a Customer Success Manager to build, retain, and grow a book of business comprising Closinglock's SMB Customers. You will be the voice of the customer within Closinglock and serve ...

Overjet

Director of Customer Success, SMB

New York, NY · On-site +1

You will be responsible for hiring, leading, and managing a team of SMB Customer Success Managers, developing customer success strategies, and executing them to achieve company retention and growth ...

Nooks

Manager, Customer Success (SMB)

San Francisco, CA · On-site

$200K - $220K/yr

THE ROLE Our SMB segment is one of the fastest-growing parts of Nooks, and we're looking for a Manager of Customer Success to lead and scale the team behind it. Each CSM on this team owns a portfolio ...

Pearly

Customer Success Manager (SMB)

Atlanta, GA · Remote

$70K - $100K/yr

THE ROLE We're looking for a Customer Success Manager who will own the full customer journey for our SMB dental practices, from day-one onboarding through long-term retention and growth. You'll be ...

Qualia

Customer Success Manager, SMB

Austin, TX · On-site

WHAT YOU'LL WORK ON This role requires a seasoned Customer Success Manager to grow our relationships with our SMB level clients. You will be an extension of their firm, helping them achieve their ...

Qualia

Customer Success Manager, SMB

Austin, TX · Hybrid

WHAT YOU'LL WORK ON This role requires a seasoned Customer Success Manager to grow our relationships with our SMB level clients. You will be an extension of their firm, helping them achieve their ...

Eulerity

Sr Manager, SMB Customer Success

New York, NY · On-site

Lead, mentor, and develop a high-performing team of Customer Success Managers and Global Support ... SMB & Franchisee Focus: Direct experience supporting local SMBs is required. Experience working ...

Muck Rack

Pooled Customer Success Manager, SMB

$60K - $70K/yr

As a Pooled Customer Success Manager , you will be at the forefront of shaping how we manage and support customers within our SMB segment. In this collaborative team environment, you'll focus on key ...

DoorDash

Customer Success Manager, SMB

Boston, MA · On-site

... Success Manager (MSM), you will play a critical role in supporting and growing DoorDash's SMB ... You demonstrate empathy with customer needs and adapt to meet their unique goals * You are goal ...

Revver

Customer Success Manager

Lehi, UT

Customer Success Manager Mid-Market & SMB | Renewals & Expansion | Lehi, UT (preferred) The Company Revver helps businesses of any size increase profitability and productivity by automating document ...

Built In

Customer Success Manager

Chicago, IL · On-site

$70K - $80K/yr

We're looking for a Customer Success Manager We're looking for a Customer Success Manager to join ... Oversee a book of SMB/Mid-Market accounts - monitoring product and account health scores, flagging ...

Built In

Customer Success Manager

Chicago, IL · On-site

$70K - $80K/yr

We're looking for a Customer Success Manager We're looking for a Customer Success Manager to join ... Oversee a book of SMB/Mid-Market accounts - monitoring product and account health scores, flagging ...

Podium

AI Customer Success Manager - SMB

Lehi, UT

As an AI Customer Success Manager (SMB), you will own the success and health for a segment of Podium's small business customers. You will develop strategies that increase engagement and delight ...

Overjet

Director of Customer Success, DSO

New York, NY · On-site +1

You will be responsible for hiring, leading, and managing a team of SMB Customer Success Managers, developing customer success strategies, and executing them to achieve company retention and growth ...

NavVis

Customer Success Manager - SMB

As part of our Customer Experience team , you will be working closely with our SMB (Small-Medium ... customer success, account management, or consulting. * Proven track record of building trusted ...

Rezdy

Customer Success Manager

Austin, TX · On-site

Manage a large portfolio of SMB customers using programmatic, scalable success motions rather than 1:1 account management * Deliver value through reactive support moments and proactive lifecycle ...

Rezdy

Customer Success Manager

Denver, CO · On-site

$65K - $80K/yr

Manage a large portfolio of SMB customers using programmatic, scalable success motions rather than 1:1 account management * Deliver value through reactive support moments and proactive lifecycle ...

next page

Showing results 1-20

All JobsSmb Customer Success JobsSmb Customer Success Manager Jobs

Smb Customer Success Manager information

See salary details

$32.5K

$83.1K

$140K

How much do smb customer success manager jobs pay per year?

As of Jul 19, 2026, the average yearly pay for smb customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What are the most common challenges faced by SMB Customer Success Managers when supporting a diverse client portfolio?

SMB Customer Success Managers often manage a large number of small and medium-sized business clients, each with unique needs, priorities, and varying levels of technical expertise. This diversity can make it challenging to deliver personalized support and ensure consistent customer satisfaction. Balancing proactive engagement with efficient time management is key, as is quickly adapting strategies to address the evolving goals of each client. Building scalable processes and leveraging automation tools can help address these challenges while still maintaining strong client relationships.

What is the difference between Smb Customer Success Manager vs Account Executive?

AspectSmb Customer Success ManagerAccount Executive
Primary FocusCustomer retention, onboarding, and satisfactionGenerating new sales and closing deals
Work EnvironmentOngoing customer relationship managementSales meetings and prospecting
Required SkillsCustomer service, communication, product knowledgeSales techniques, negotiation, persuasion
Industry UsageTech, SaaS, service providersTech, SaaS, software sales

The main difference is that Smb Customer Success Managers focus on maintaining and growing existing customer relationships, ensuring satisfaction and retention. In contrast, Account Executives primarily work on acquiring new clients and closing sales. Both roles are essential in the sales cycle but serve different stages of the customer journey.

What is an SMB Customer Success Manager?

An SMB Customer Success Manager is a professional who helps small and medium-sized business (SMB) clients achieve their goals with a company's products or services. Their main responsibilities include onboarding new customers, providing ongoing support, identifying opportunities for upselling or cross-selling, and ensuring customer satisfaction and retention. They act as the primary point of contact for their clients, proactively addressing any issues and helping clients derive maximum value from the solution. By building strong relationships, they contribute to client loyalty and long-term business growth.

What are the key skills and qualifications needed to thrive as an SMB Customer Success Manager, and why are they important?

To thrive as an SMB Customer Success Manager, you need strong relationship management, problem-solving abilities, and a deep understanding of customer lifecycle management, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce or HubSpot, and customer engagement tools, is typically required. Excellent communication, empathy, and proactive organizational skills help build trust and foster long-term client relationships. These competencies are vital to drive customer satisfaction, retention, and growth within the fast-paced SMB segment.
More about Smb Customer Success Manager jobs
What cities are hiring for Smb Customer Success Manager jobs? Cities with the most Smb Customer Success Manager job openings:
What states have the most Smb Customer Success Manager jobs? States with the most job openings for Smb Customer Success Manager jobs include:
What job categories do people searching Smb Customer Success Manager jobs look for? The top searched job categories for Smb Customer Success Manager jobs are:
Smb Customer Success Manager jobs near you
Infographic showing various Smb Customer Success Manager job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.
Customer Success Manager, SMB

Customer Success Manager, SMB

Closinglock

Austin, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

Company Overview
Closinglock is modernizing the real estate world's way of transferring information and funds to eliminate wire fraud and provide a secure, easy-to-use platform for title companies, law firms, and other financial services to protect themselves and their clients from wire fraud. We act in the long-term best interests of our customers by understanding their needs and challenges. When our customers win, we win. To date, we have protected over $500B+ in funds related to residential property transactions. Closinglock's platform has been used by clients in all 50 states and across 42 countries.
Closinglock is headquartered in Austin, TX, with an office in downtown Austin. Today, the company has grown to 100+ employees across product & engineering, sales, partnerships, customer success, marketing, and finance.
Mission: Simplify the real estate closing experience for all parties
Vision: Provide a secure and efficient transfer of data and funds
The inherent value of what we offer with our fraud prevention platform and modern payment solution for real estate is protecting a homebuyer's largest investment in their life.
We are rapidly expanding our team and are seeking exceptional talent. Our current team is comprised of top performers across the board, and we will continue to hire in this manner. We firmly believe that top performers want to work with other top performers. We have a lot of fun at work because we trust each other and respect each other's talents, abilities, and experiences. We are hyper-focused on a shared vision, and our company's strength is based on the unparalleled quality of our team. There is no limit to what we can accomplish together!
Check out ourwebsiteto learn more about our company.
About the Role:
We are looking for a Customer Success Manager to build, retain, and grow a book of business comprising Closinglock's SMB Customers. You will be the voice of the customer within Closinglock and serve as the customer liaison with Closinglock's sales, services, product, and engineering teams. You will use a data-driven approach, applying best practices and solutions to ensure our customers realize value from Closinglock and achieve their business goals and objectives.
As a successful Customer Success Manager, you'll use your consultative mindset to build long-lasting partnerships with each customer. You'll be instrumental in driving product adoption and customer achievement of ROI. You'll provide product roadmap insights and share industry trends while encompassing Closinglock's values.
What you'll do:
  • Drive customer adoption and effective use of Closinglock by utilizing multiple resources to proactively monitor product usage trends and rollout of Closinglock across the organization
  • Gain a deep understanding of your customer's business goals and desired outcomes by building trust and creating meaningful relationships among key stakeholders and executives
  • Own the customer renewal and generate growth opportunities. Proactively identify, forecast, and manage customer risk to minimize churn, ensure strong customer engagement, and identify expansion opportunities that will enhance the customer experience
  • Ensure customers understand the value Closinglock delivers to their business by conducting business reviews, on-site meetings, and attending industry events that mirror their business goals and objectives
  • Identify product improvements or new products by remaining current on customer needs, industry trends, market activities, and competitors
  • Proactively connect with customers regularly via phone, email, and semi-annual on-site visits, driving active engagement with the Closinglock Committee
  • Participate in and help build our company culture
  • Serve as a voice of CSMs within Closinglock, sharing your experiences in meetings while driving collaboration between offices to help unify our teams and build a strong culture
  • Lead and inspire peers to exceed objectives, champion change, and scale Closinglock

What we're looking for:
  • 4+ years of customer success management, account management, relationship management, or management consulting experience focused on SMB customers
  • Post-sale experience is required
  • Sales experience is not required, but previous experience is a plus as this role is responsible for customer renewals
  • Demonstrated history of successful software customer service with proven experience renewing and expanding existing contracts
  • Strong empathy for customers AND passion for revenue and growth
  • Deep understanding of value drivers in recurring revenue business models
  • History of servicing large, complex organizations with demonstrated ownership of all aspects of a market segment
  • Goal and results-oriented, optimistic, value-added mindset, proactive, and easily adapts to change
  • Successful candidates are innovative, persuasive, and creative and have a genuine curiosity about their customers' business

This is a full-time, in-person position in our Austin, TX office.
Perks & Benefits
At Closinglock, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. These benefits include:
  • Competitive salary
  • Equity compensation
  • Medical, dental, vision, and life insurance
  • Unlimited PTO
  • 401(k) match
  • Maternity/paternity leave
  • Fully-subsidized downtown parking
  • Weekly lunch stipend
  • Full access to onsite gym and locker rooms
  • Monthly team get-togethers (Lunches, social events, sports outings, etc)

Closinglock is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Apply