ZipRecruiter

Log In

1

Smb Customer Success Manager Jobs (NOW HIRING)

Ivo

SMB Customer Success Manager

San Francisco, CA · On-site

$100K - $140K/yr

Position Overview: We're looking for an energetic, customer-obsessed SMB Customer Success Manager to help us grow and retain our SMB customer base. This is a high-volume, high-impact role where you ...

garten

SMB Customer Success Manager

New York, NY · On-site

Reporting to the Head of Client Experience, West the SMB Customer Success Manager will play an essential role in delivering efficacy and an ease of business to our nationwide Small and Medium client ...

Garten

SMB Customer Success Manager

New York, NY · Remote

Reporting to the Head of Client Experience, West the SMB Customer Success Manager will play an essential role in delivering efficacy and an ease of business to our nationwide Small and Medium client ...

EvenUp Inc

Manager, SMB Customer Success

$130K - $150K/yr

We are looking for a Manager of SMB Customer Success to lead and grow our small but mighty SMB CS team. This is a player-coach role for someone who has built or scaled a digital-first, tech-touch ...

Nylas

Customer Success Manager, Growth

New York, NY · On-site +1

The Role We are seeking a Growth Customer Success Manager to help build and scale our SMB customer growth strategy. Reporting to the Director of Customer Success, you'll own growth across a high ...

Overjet

Director of Customer Success, SMB

New York, NY · On-site +1

You will be responsible for hiring, leading, and managing a team of SMB Customer Success Managers, developing customer success strategies, and executing them to achieve company retention and growth ...

Nooks

Manager, Customer Success (SMB)

San Francisco, CA · On-site

$200K - $220K/yr

THE ROLE Our SMB segment is one of the fastest-growing parts of Nooks, and we're looking for a Manager of Customer Success to lead and scale the team behind it. Each CSM on this team owns a portfolio ...

Benepass

Senior Customer Success Manager

$100K - $130K/yr

We are hiring two Senior Customer Success Managers: one to support our SMB customer segment and one to support our Midmarket customer segment. While both roles share the same core responsibilities ...

Clerri

Customer Success Manager, SMB

Wayne, PA · On-site

$25K/mo

As a Customer Success Manager on our SMB Team , you are responsible for cultivating and maintaining strong relationships with our small and medium-sized customers. This is a visible role with ...

Clerri

Customer Success Manager, SMB

Wayne, PA · On-site

$25K/mo

As a Customer Success Manager on our SMB Team , you are responsible for cultivating and maintaining strong relationships with our small and medium-sized customers. This is a visible role with ...

Qualia

Customer Success Manager, SMB

Austin, TX · Hybrid

WHAT YOU'LL WORK ON This role requires a seasoned Customer Success Manager to grow our relationships with our SMB level clients. You will be an extension of their firm, helping them achieve their ...

Qualia

Customer Success Manager, SMB

Austin, TX · On-site

WHAT YOU'LL WORK ON This role requires a seasoned Customer Success Manager to grow our relationships with our SMB level clients. You will be an extension of their firm, helping them achieve their ...

Revver

Customer Success Manager

Lehi, UT · On-site

Customer Success Manager Mid-Market & SMB | Renewals & Expansion | Lehi, UT (preferred) The Company Revver helps businesses of any size increase profitability and productivity by automating document ...

PK Companies Group

Customer Success Manager

Spring, TX · On-site

$65K - $80K/yr

Customer Success Manager - intelliSPEC About the Role We're looking for a Customer Success Manager ... Manage a portfolio of SMB and mid‑market customer accounts * Drive adoption and engagement across ...

Built In

Customer Success Manager

Chicago, IL

$70K - $80K/yr

We're looking for a Customer Success Manager We're looking for a Customer Success Manager to join ... Oversee a book of SMB/Mid-Market accounts - monitoring product and account health scores, flagging ...

Built In

Customer Success Manager

Chicago, IL · On-site

$70K - $80K/yr

We're looking for a Customer Success Manager We're looking for a Customer Success Manager to join ... Oversee a book of SMB/Mid-Market accounts - monitoring product and account health scores, flagging ...

next page

Showing results 1-20

All JobsSmb Customer Success JobsSmb Customer Success Manager Jobs

Smb Customer Success Manager information

See salary details

$32.5K

$83.1K

$140K

How much do smb customer success manager jobs pay per year?

As of Jul 27, 2026, the average yearly pay for smb customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What are the most common challenges faced by SMB Customer Success Managers when supporting a diverse client portfolio?

SMB Customer Success Managers often manage a large number of small and medium-sized business clients, each with unique needs, priorities, and varying levels of technical expertise. This diversity can make it challenging to deliver personalized support and ensure consistent customer satisfaction. Balancing proactive engagement with efficient time management is key, as is quickly adapting strategies to address the evolving goals of each client. Building scalable processes and leveraging automation tools can help address these challenges while still maintaining strong client relationships.

What is the difference between Smb Customer Success Manager vs Account Executive?

AspectSmb Customer Success ManagerAccount Executive
Primary FocusCustomer retention, onboarding, and satisfactionGenerating new sales and closing deals
Work EnvironmentOngoing customer relationship managementSales meetings and prospecting
Required SkillsCustomer service, communication, product knowledgeSales techniques, negotiation, persuasion
Industry UsageTech, SaaS, service providersTech, SaaS, software sales

The main difference is that Smb Customer Success Managers focus on maintaining and growing existing customer relationships, ensuring satisfaction and retention. In contrast, Account Executives primarily work on acquiring new clients and closing sales. Both roles are essential in the sales cycle but serve different stages of the customer journey.

What is an SMB Customer Success Manager?

An SMB Customer Success Manager is a professional who helps small and medium-sized business (SMB) clients achieve their goals with a company's products or services. Their main responsibilities include onboarding new customers, providing ongoing support, identifying opportunities for upselling or cross-selling, and ensuring customer satisfaction and retention. They act as the primary point of contact for their clients, proactively addressing any issues and helping clients derive maximum value from the solution. By building strong relationships, they contribute to client loyalty and long-term business growth.

What are the key skills and qualifications needed to thrive as an SMB Customer Success Manager, and why are they important?

To thrive as an SMB Customer Success Manager, you need strong relationship management, problem-solving abilities, and a deep understanding of customer lifecycle management, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce or HubSpot, and customer engagement tools, is typically required. Excellent communication, empathy, and proactive organizational skills help build trust and foster long-term client relationships. These competencies are vital to drive customer satisfaction, retention, and growth within the fast-paced SMB segment.
More about Smb Customer Success Manager jobs
What cities are hiring for Smb Customer Success Manager jobs? Cities with the most Smb Customer Success Manager job openings:
What states have the most Smb Customer Success Manager jobs? States with the most job openings for Smb Customer Success Manager jobs include:
What job categories do people searching Smb Customer Success Manager jobs look for? The top searched job categories for Smb Customer Success Manager jobs are:
Smb Customer Success Manager jobs near you
Infographic showing various Smb Customer Success Manager job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.
SMB Customer Success Manager

SMB Customer Success Manager

Ivo

San Francisco, CA • On-site

$100K - $140K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 27 days ago

Job description

Why Ivo?
Every civilization runs on the same infrastructure: agreements between people who don't fully trust each other. Sumerians pressed them into clay. Romans carved them into stone. We bury them in 80-page PDFs.
The way those agreements are reviewed hasn't changed in four thousand years - a human reads the whole thing and tries not to miss anything. We're building the AI that finally changes that. Ivo is the contract intelligence platform of choice for companies like Uber, Meta, Canva, IBM, and Shopify. We recently raised our Series B and have grown 800% over the last 12 months.
Position Overview:
We're looking for an energetic, customer-obsessed SMB Customer Success Manager to help us grow and retain our SMB customer base. This is a high-volume, high-impact role where you'll own a large book of business and use creativity, data, and process to drive adoption and retention at scale.
Key Responsibilities:
• Scaled Account Management: Manage a high-volume book of SMB accounts, running efficient, scalable touchpoint to drive adoption and retention.
• Onboarding & Time-to-Value: Guide new SMB customers through a streamlined onboarding experience, helping them get to value quickly.
• Proactive Health Monitoring: Monitor customer health signals (usage, engagement, support tickets) and proactively intervene to prevent churn.
• Scaled Engagement Programs: Build and maintain scalable resources - email sequences, help articles, webinars, and playbooks that serve customers at scale.
• Product Adoption: Develop a deep understanding of each customer's use case and help them unlock more value from the Ivo platform over time.
• Voice of the Customer: Capture and relay customer feedback, feature requests, and common pain points to the Product and Engineering teams.
• Support & Issue Resolution: Manage support inquiries efficiently, triaging issues and collaborating with the technical team on resolutions.
Qualification:
• 1+ year of experience in a customer-facing role - SMB customer success, account management, sales development, or similar.
• Comfortable managing a large book of accounts and at ease with high-volume, tech-touch engagement models.
• Strong communicator written and verbal with a knack for explaining complex concepts in simple terms.
• Data-driven mindset: you use metrics to prioritize your time and spot risk early.
• Self-starter who can thrive in ambiguity and build processes where none exist yet.
• Experience in legal tech or with legal professionals is a plus
• Familiarity with CRM and CS tools (e.g. Salesforce, Gainsight, HubSpot) is a plus.
Ivo might be a good fit for you if you:
  • Would describe yourself as being relentlessly resourceful.
  • You have a strong internal sense of urgency. You have a bias towards doing things today, rather than tomorrow.
  • Experience working in a startup environment is preferred but not required.
  • Want to build your network and develop trusted relationships with customers.
  • Are an exceptional communicator, confident and comfortable in front of many different types of audiences (from General Counsels to webinars with 500 lawyers).
  • Are excited about the adventure of building a company!
Compensation and benefits
  • Competitive Compensation: The USD OTE range for this role is $100,000 - $140,000 (+equity would be on top of this). Final offer details are determined based on experience, expertise, and overall fit.
  • Relocation and Visa Support: We also offer relocation assistance for successful applicants moving to SF, as well as support for visa and green card applications where applicable.
  • Medical benefits: Comprehensive medical, dental and vision plans to suit the needs of you and your family.
  • 401(k) Program: Plan for your future with access to our company-sponsored 401(k) program.
  • Commuter Benefits: We provide commuter benefits to help make getting to and from the office easier and more convenient.
  • Unlimited PTO: So you can take the time you need to recharge, stay healthy, and bring your best self to work.
  • Office Perks: Enjoy a vibrant office with catered lunch provided five days a week, premium snacks and coffee, a gym located in the building, and a dog-friendly environment!

FAQ:
How far along are we? We launched in early access in 2023. Since then, we've had an incredible response from the market and are growing rapidly. We 6x'd in ARR in the last 12 months. Our clients include companies like Uber, Reddit, IBM, Canva, Pinterest, WordPress, and more. We're happy to share more details with candidates who go through our interview process.
Is this a chill gig? Startups are very hard, especially if they're growing fast. You'll have a ton of responsibility, and there's always an enormous amount of stuff to do. It's hard work but the payoff is uncapped.
Can I work remotely? We require candidates to work with us in-person 5 days a week in office.

Apply