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Full Time Technical Customer Success Manager Jobs

Inriver

Technical Customer Success Manager

Chicago, IL · On-site

As a Technical Customer Success Manager, you will help enterprise customers maximize the value of the Inriver platform throughout their customer journey. Acting as a trusted advisor, you will combine ...

Dreamdata

Technical Customer Success Manager

Manhattan, NY · On-site

$110K - $130K/yr

The Opportunity As a Customer Success Manager at Dreamdata, you will shape the success journey for ... No exceptions for a full-time remote environment. Benefits * Base Salary of $110,000-$130,000 with ...

Dreamdata

Technical Customer Success Manager

New York, NY · Hybrid

$110K - $130K/yr

The Opportunity As a Customer Success Manager at Dreamdata, you will shape the success journey for ... No exceptions for a full-time remote environment. Benefits * Base Salary of $110,000-$130,000 with ...

Monaire

Customer Success Manager

Somerville, MA · On-site

... technical and outcome-driven. ROLE OVERVIEW Monaire is seeking an Enterprise Customer Success ... KEY RESPONSIBILITIES Enterprise Customer Ownership • Manage a portfolio of 10-20 enterprise ...

MongoDB

Customer Success Manager

New York, NY · On-site

By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our ... The Role As a Customer Success Manager, you are the trusted advisor helping customers navigate ...

RSA

Customer Success Manager

$140K - $160K/yr

This role combines customer-centric thinking with technical curiosity, partnering closely with ... Pay Range (On-Target-Earnings) $140,000 - $160,000 Full-time, non-Sales US employees are also ...

RSA

Customer Success Manager

$140K - $160K/yr

This role combines customer-centric thinking with technical curiosity, partnering closely with ... Pay Range (On-Target-Earnings) $140,000 - $160,000 Full-time, non-Sales US employees are also ...

Mojo

Customer Success Manager

Richardson, TX · On-site

$40K - $42K/yr

Engage in complex technical discussions to unravel customer challenges and craft elegant solutions ... Customer Success Manager Requirements: * Must be local to the Dallas area * Strong computer skills

Impartner, Inc.

Customer Success Manager

Providing ongoing technical and product support to their customers; our CSMs are often called upon ... Customer Success Manager need to possess superior interpersonal skills and be strong leaders * Must ...

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Full Time Technical Customer Success Manager information

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$51K

$152.3K

$193.5K

How much do full time technical customer success manager jobs pay per year?

As of Jul 25, 2026, the average yearly pay for full time technical customer success manager in the United States is $152,287.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,500.00 and $181,000.00 per year, depending on experience, location, and employer.

What is the difference between Full Time Technical Customer Success Manager vs Technical Support Specialist?

AspectFull Time Technical Customer Success ManagerTechnical Support Specialist
CredentialsRelevant certifications (e.g., CRM, SaaS platforms), experience in customer successTechnical certifications, troubleshooting skills, product knowledge
Work EnvironmentProactive customer engagement, account management, strategic planningReactive troubleshooting, issue resolution, technical assistance
Employer & Industry UsageUsed in SaaS, cloud services, and tech companies focusing on customer retentionCommon in IT, hardware, and software companies providing technical support

The Full Time Technical Customer Success Manager focuses on proactive customer engagement, ensuring client success and retention, while the Technical Support Specialist primarily handles reactive troubleshooting and technical issue resolution. Both roles require technical knowledge, but their focus and daily tasks differ significantly.

More about Full Time Technical Customer Success Manager jobs
What cities are hiring for Full Time Technical Customer Success Manager jobs? Cities with the most Full Time Technical Customer Success Manager job openings:
What are the most commonly searched types of Technical Customer Success Manager jobs? The most popular types of Technical Customer Success Manager jobs are:
What states have the most Full Time Technical Customer Success Manager jobs? States with the most job openings for Full Time Technical Customer Success Manager jobs include:
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Full Time Technical Customer Success Manager jobs near you
Infographic showing various Full Time Technical Customer Success Manager job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $152,287 per year, or $73.2 per hour.

Technical Customer Success Manager

AJAIA

Fort Lauderdale, FL • Remote

Full-time

Posted 29 days ago

Job description

Position Overview

RDAI Labs develops practical, ethical AI solutions for education through its flagship platform, Ethos Intelligence, which helps teachers, students, and school districts integrate AI into everyday learning. Our products are already supporting one of the largest K-12 school networks in the United States, serving more than 80,000 students, 5,000 teachers, and 100 schools, with continued growth ahead.

As the Technical Customer Success Manager, you will own the customer journey after the sale, from onboarding and product adoption to ongoing support and customer success. You will work directly with teachers, school leaders, and district technology teams to ensure they get the most value from Ethos Intelligence while serving as the bridge between customers and our Product and Engineering teams.

This is a proactive, customer-facing role focused on building relationships, solving problems, improving support resources, and helping shape the future of our products through customer feedback.

Requirements

  • Bachelor's degree or equivalent experience
  • 3–6 years of experience in one or more of the following areas:
    • Customer success or customer support in a SaaS environment
    • Product support or technical customer care
    • EdTech platform support or implementation
  • Strong written communication skills with the ability to clearly explain software functionality to non-technical users
  • Demonstrated ability to troubleshoot product issues and guide users through solutions
  • Experience using SaaS platforms and help desk tools
  • Strong organizational skills and ability to manage multiple customer issues simultaneously
  • Customer-first mindset and commitment to high-quality user experiences

Preferred Requirements:

  • Experience working in or directly supporting the education sector (e.g., K-12 schools, districts, teachers, or students), with an understanding of how educators and administrators actually use software day to day
  • Familiarity with AI tools or generative AI applications.
  • Experience working with ticketing platforms such as Zendesk, Intercom, Help Scout, or similar tools
  • Familiarity with prompt design, API integrations, or SaaS troubleshooting workflows
  • Experience creating help center documentation or knowledge bases
  • Ability to reproduce bugs and clearly document technical issues

Benefits

  • Competitive base salary + performance incentives
  • Professional development opportunities