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Full Time Technical Customer Success Manager Jobs

Technical Customer Success Manager Remote • Full-Time About the Role Our customers are HR and People leaders navigating some of the most complex, high-stakes challenges in their organizations ...

The Opportunity As a Customer Success Manager at Dreamdata, you will shape the success journey for ... No exceptions for a full-time remote environment. Benefits * Base Salary of $110,000-$130,000 with ...

In this Technical Customer Success Manager role, you'll be joining a growing Customer Success team and helping us to drive adoption of Honeycomb and success of our customers in their journey with ...

Engage in complex technical discussions to unravel customer challenges and craft elegant solutions ... Customer Success Manager Requirements: * Must be local to the Dallas area * Strong computer skills

Customer Success Managers are the bridge between sales and customer success. You will provide ... Technical skills required, as they relate to the use of the product or service * Accountability and ...

Customer Success Managers are the bridge between sales and customer success. You will provide ... Technical skills required, as they relate to the use of the product or service * Accountability and ...

Customer Success Manager Decisions is a fast-growing, private-equity-backed technology company that ... of technical expertise. This no-code automation platform seamlessly integrates AI tools, rules ...

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Full Time Technical Customer Success Manager information

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$51K

$152.3K

$193.5K

How much do full time technical customer success manager jobs pay per year?

As of Jun 13, 2026, the average yearly pay for full time technical customer success manager in the United States is $152,287.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,500.00 and $181,000.00 per year, depending on experience, location, and employer.

What is the difference between Full Time Technical Customer Success Manager vs Technical Support Specialist?

AspectFull Time Technical Customer Success ManagerTechnical Support Specialist
CredentialsRelevant certifications (e.g., CRM, SaaS platforms), experience in customer successTechnical certifications, troubleshooting skills, product knowledge
Work EnvironmentProactive customer engagement, account management, strategic planningReactive troubleshooting, issue resolution, technical assistance
Employer & Industry UsageUsed in SaaS, cloud services, and tech companies focusing on customer retentionCommon in IT, hardware, and software companies providing technical support

The Full Time Technical Customer Success Manager focuses on proactive customer engagement, ensuring client success and retention, while the Technical Support Specialist primarily handles reactive troubleshooting and technical issue resolution. Both roles require technical knowledge, but their focus and daily tasks differ significantly.

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Technical Customer Success Manager

Technical Customer Success Manager

Tavus

San Francisco, CA • On-site

Full-time

Posted 20 days ago


Job description

Technical Customer Success Manager
Location: San Francisco, CA
About Tavus
Tavus (taa-vus) is a research lab pioneering human computing. We're building AI Humans - a new interface that closes the gap between people and machines, removing the friction of today's systems.
Our real-time human simulation models enable machines to see, hear, respond, and even appear human - unlocking meaningful, face-to-face conversations between humans and AI.
Imagine a therapist anyone can afford. A personal trainer that adapts to your schedule. A fleet of medical assistants providing every patient with the attention they need. With Tavus, individuals, enterprises, and developers can build AI Humans that connect, understand, and act with empathy at scale.
We are a Series B company backed by world-class investors including Sequoia Capital, Y Combinator, and Scale Venture Partners. Join us in shaping a future where humans and machines truly understand each other.
The Role
We're looking for a Technical Customer Success Manager (CSM) who combines deep technical aptitude with a strong focus on customer outcomes.
In this role, you'll ensure customers are successful, engaged, and consistently realizing value from Tavus' Conversational Video Interface (CVI) platform.
You'll act as a trusted advisor to strategic customers, owning the post-sales experience end-to-end. This includes becoming an expert in the Tavus CVI platform and guiding customers through onboarding, implementation, optimization, and expansion.
This role sits at the intersection of technical implementation, product strategy, and long-term customer success.
What You'll Do
  • Develop a deep understanding of customer business objectives, use cases, and technical environments
  • Lead onboarding and implementation, ensuring a smooth and successful time-to-value
  • Drive ongoing adoption, engagement, and value realization across the customer lifecycle
  • Troubleshoot complex technical issues and coordinate resolutions with Engineering, Product, and Support teams
  • Serve as the primary technical point of contact for customers post-sale
  • Translate customer feedback into actionable insights for internal teams
  • Advocate for customer needs while balancing product and platform strategy
  • Build strong, long-term relationships with key stakeholders