As a Technical Customer Success Manager, you will help enterprise customers maximize the value of the Inriver platform throughout their customer journey. Acting as a trusted advisor, you will combine ...
As a Technical Customer Success Manager, you will help enterprise customers maximize the value of the Inriver platform throughout their customer journey. Acting as a trusted advisor, you will combine ...
As the Technical Customer Success Manager, you will own the customer journey after the sale, from onboarding and product adoption to ongoing support and customer success. You will work directly with ...
As the Technical Customer Success Manager, you will own the customer journey after the sale, from onboarding and product adoption to ongoing support and customer success. You will work directly with ...
The Role We're looking for a Technical Customer Success Manager who can operate at the intersection of data engineering and business strategy. This is not a traditional CSM role where you send check ...
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The Role We're looking for a Technical Customer Success Manager who can operate at the intersection of data engineering and business strategy. This is not a traditional CSM role where you send check ...
Senior Technical Customer Success Manager
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$155K - $175K/yr
As a Technical Customer Success Manager (TCSM), you'll be a Sentry product expert responsible for ensuring customers are successfully onboarded, achieve maximum value from our platform, and uncover ...
Senior Technical Customer Success Manager
New York, NY · On-site
$155K - $175K/yr
As a Technical Customer Success Manager (TCSM), you'll be a Sentry product expert responsible for ensuring customers are successfully onboarded, achieve maximum value from our platform, and uncover ...
... technical success of those deployments over time. This is not a traditional Customer Success role ... account management, or similar * Technical depth in at least one of: robotics, industrial ...
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Technical Customer Success US
Chicago, IL · On-site
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Technical Customer Success US
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As a Technical Customer Success Manager, you'll work directly with our customers to help them get real value from the platform. This isn't a passive support role. You'll be hands-on, digging into ...
About the Role We're hiring a Technical Customer Success Manager to own and grow some of our most strategic enterprise accounts. This is not a temporary or project-based role-you are the long-term ...
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Somerville, MA · On-site
... technical and outcome-driven. ROLE OVERVIEW Monaire is seeking an Enterprise Customer Success ... KEY RESPONSIBILITIES Enterprise Customer Ownership • Manage a portfolio of 10-20 enterprise ...
Austin Tx, Dallas Tx OR Boston Ma OR Arlington VA We are seeking a Healthcare Network Technical Customer Success Manager (T-CSM) to join our growing global Customer Success organization. This role is ...
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Austin Tx, Dallas Tx OR Boston Ma OR Arlington VA We are seeking a Healthcare Network Technical Customer Success Manager (T-CSM) to join our growing global Customer Success organization. This role is ...
By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our ... Senior Customer Success Manager The Role As a Senior Customer Success Manager, you are a highly ...
By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our ... Senior Customer Success Manager The Role As a Senior Customer Success Manager, you are a highly ...
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This role combines customer-centric thinking with technical curiosity, partnering closely with ... Pay Range (On-Target-Earnings) $140,000 - $160,000 Full-time, non-Sales US employees are also ...
Customer Success Manager
$140K - $160K/yr
This role combines customer-centric thinking with technical curiosity, partnering closely with ... Pay Range (On-Target-Earnings) $140,000 - $160,000 Full-time, non-Sales US employees are also ...
Customer Success Manager
$140K - $160K/yr
This role combines customer-centric thinking with technical curiosity, partnering closely with ... Pay Range (On-Target-Earnings) $140,000 - $160,000 Full-time, non-Sales US employees are also ...
Customer Success Manager
$140K - $160K/yr
This role combines customer-centric thinking with technical curiosity, partnering closely with ... Pay Range (On-Target-Earnings) $140,000 - $160,000 Full-time, non-Sales US employees are also ...
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Richardson, TX · On-site
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Engage in complex technical discussions to unravel customer challenges and craft elegant solutions ... Customer Success Manager Requirements: * Must be local to the Dallas area * Strong computer skills
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Customer Success Manager
Richardson, TX · On-site
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Engage in complex technical discussions to unravel customer challenges and craft elegant solutions ... Customer Success Manager Requirements: * Must be local to the Dallas area * Strong computer skills
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Quick apply
As the Customer Success Manager, you will own the customer journey after the sale, from onboarding ... Product support or technical customer care * EdTech platform support or implementation * Strong ...
This role requires a proactive individual with strong communication, problem-solving, technical ... Competitive full-time salary + bonus + equity eligibility * Full medical, dental, and vision ...
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Customer Success Manager
PA · Remote
The Customer Success Manager plays a critical role in advancing this mission by building strategic ... Technical Aptitude Above average technical knowledge to comprehend the company's product offerings ...
Customer Success Manager
PA · Remote
The Customer Success Manager plays a critical role in advancing this mission by building strategic ... Technical Aptitude Above average technical knowledge to comprehend the company's product offerings ...
Regular, Full-time Team: Customer Success Reports to: Senior Manager, Customer Success Location: US ... Being a CSM requires a balance of strategic consulting, technical acumen, and program management.
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Waco, TX · Remote
Remote Position Type: Full-Time Position Summary As a Customer Success Manager, you will be ... Deep understanding of SaaS products and the ability to effectively communicate technical concepts ...
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Customer Success Manager
Waco, TX · Remote
Remote Position Type: Full-Time Position Summary As a Customer Success Manager, you will be ... Deep understanding of SaaS products and the ability to effectively communicate technical concepts ...
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Miami, FL · Remote
$80K - $100K/yr
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Customer Success Manager
Miami, FL · Remote
$80K - $100K/yr
We are seeking a Customer Success Manager to serve as a trusted advisor to our enterprise Fintech ... This role serves as a stepping stone toward technical positions like TAM, offering exposure to API ...
The Customer Success Manager plays a critical role in advancing this mission by building strategic ... Technical Aptitude Above average technical knowledge to comprehend the company's product offerings ...
The Customer Success Manager plays a critical role in advancing this mission by building strategic ... Technical Aptitude Above average technical knowledge to comprehend the company's product offerings ...
Full Time Technical Customer Success Manager information
See salary details
$51K - $64K
1% of jobs
$64K - $76.9K
2% of jobs
$76.9K - $89.9K
2% of jobs
$89.9K - $102.8K
1% of jobs
$102.8K - $115.8K
9% of jobs
$120.9K is the 25th percentile. Wages below this are outliers.
$115.8K - $128.7K
26% of jobs
$128.7K - $141.7K
3% of jobs
$141.7K - $154.6K
1% of jobs
The median wage is $162.7K / yr.
$154.6K - $167.6K
9% of jobs
$167.6K - $180.5K
11% of jobs
$184.5K is the 75th percentile. Wages above this are outliers.
$180.5K - $193.5K
36% of jobs
$51K
$152.3K
$193.5K
How much do full time technical customer success manager jobs pay per year?
What is the difference between Full Time Technical Customer Success Manager vs Technical Support Specialist?
| Aspect | Full Time Technical Customer Success Manager | Technical Support Specialist |
|---|---|---|
| Credentials | Relevant certifications (e.g., CRM, SaaS platforms), experience in customer success | Technical certifications, troubleshooting skills, product knowledge |
| Work Environment | Proactive customer engagement, account management, strategic planning | Reactive troubleshooting, issue resolution, technical assistance |
| Employer & Industry Usage | Used in SaaS, cloud services, and tech companies focusing on customer retention | Common in IT, hardware, and software companies providing technical support |
The Full Time Technical Customer Success Manager focuses on proactive customer engagement, ensuring client success and retention, while the Technical Support Specialist primarily handles reactive troubleshooting and technical issue resolution. Both roles require technical knowledge, but their focus and daily tasks differ significantly.
- Technical Customer Success Manager
- Full Time Senior Customer Success Manager
- Associate Customer Success Manager
- Full Time Customer Success
- Weekend Customer Success
- Global Customer Success Manager
- Customer Success Manager
- Shopify Customer Success Manager
- Full Time Customer Success Manager Edtech
- Weekend Customer Success Manager

Full-time
Posted 15 days ago
Job description
We are now looking for a Technical Customer Success Manager to join our team in the United States.
As a Technical Customer Success Manager, you will help enterprise customers maximize the value of the Inriver platform throughout their customer journey. Acting as a trusted advisor, you will combine customer success expertise with technical knowledge of digital commerce, PIM, integrations, and solution design to drive adoption, optimize solutions, and support long-term customer success.
Working closely with Account Management, Solution Architects, Product, and Professional Services teams, you will guide customers through onboarding, adoption, business reviews, and growth opportunities while helping them address complex business and technical challenges.
What you'll do
- Manage a portfolio of strategic enterprise customers, driving adoption, retention, and expansion.
- Serve as a strategic and technical advisor, understanding customers' business goals, processes, and technology ecosystems. To be able to translate business and technical requirements into scalable solution recommendations
- Support customers in optimizing workflows, integrations, product data models, and platform capabilities.
- Lead onboarding activities post-implementation and ensure successful customer ramp-up.
- Conduct business reviews, solution reviews, and health checks to align platform usage with customer objectives.
- Develop and execute success plans that drive measurable business outcomes and ROI.
- Identify risks proactively and implement strategies to improve customer health and reduce churn.
- Partner with Account Management to support renewals, expansion opportunities, and account planning.
- Represent the voice of the customer internally, providing insights on product adoption, technical challenges, and improvement opportunities.
- Facilitate customer workshops, discovery sessions, demos, and strategic discussions when technical expertise is required.
We don't expect you to tick every box - but we think you'll succeed here if you have many of the below:
✔Bachelor's degree in Business, Computer Science, Information Systems, IT, or a related field.
✔3-5+ years of experience in Customer Success, Solution Consulting, Solution Architecture, Sales Engineering, or a similar customer-facing SaaS role.
✔Strong understanding of SaaS platforms, enterprise software, digital commerce ecosystems, and Product Information Management (PIM) solutions.
✔Experience working with complex customer environments, technical stakeholders, and cross-functional teams.
✔Knowledge of APIs, integrations, data flows, and modern software architecture concepts.
✔Strong analytical, problem-solving, and consultative skills.
✔Customer-centric mindset with the ability to understand business objectives and translate them into value-driven outcomes.
✔Proven ability to manage multiple priorities in a fast-paced environment
✔Excellent communication and presentation skills, with fluent written and spoken English.
Compensation & Benefits
The estimated pay range for this role is 120k -160k as base salary per annum + Variable.
Our salary ranges are determined by role, level, and location. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs.
The ideal candidate is located in the following states; Florida, Georgia, Illinois, Massachusetts, Minnesota, North Carolina, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, and South Carolina.
Ready to apply?
We'd love to hear from you. If you're curious but not 100% sure, we still encourage you to apply. We're happy to explore the fit together!
Department Sales Locations US Remote