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Full Time Technical Customer Success Manager Jobs

Inriver

Technical Customer Success Manager

Chicago, IL · On-site

As a Technical Customer Success Manager, you will help enterprise customers maximize the value of the Inriver platform throughout their customer journey. Acting as a trusted advisor, you will combine ...

Monaire

Customer Success Manager

Somerville, MA · On-site

... technical and outcome-driven. ROLE OVERVIEW Monaire is seeking an Enterprise Customer Success ... KEY RESPONSIBILITIES Enterprise Customer Ownership • Manage a portfolio of 10-20 enterprise ...

RSA

Customer Success Manager

$140K - $160K/yr

This role combines customer-centric thinking with technical curiosity, partnering closely with ... Pay Range (On-Target-Earnings) $140,000 - $160,000 Full-time, non-Sales US employees are also ...

RSA

Customer Success Manager

$140K - $160K/yr

This role combines customer-centric thinking with technical curiosity, partnering closely with ... Pay Range (On-Target-Earnings) $140,000 - $160,000 Full-time, non-Sales US employees are also ...

Mojo

Customer Success Manager

Richardson, TX · On-site

$40K - $42K/yr

Engage in complex technical discussions to unravel customer challenges and craft elegant solutions ... Customer Success Manager Requirements: * Must be local to the Dallas area * Strong computer skills

Kajabi

Customer Success Manager

This role requires a proactive individual with strong communication, problem-solving, technical ... Competitive full-time salary + bonus + equity eligibility * Full medical, dental, and vision ...

StarTech.com

Customer Success Manager

PA · Remote

The Customer Success Manager plays a critical role in advancing this mission by building strategic ... Technical Aptitude Above average technical knowledge to comprehend the company's product offerings ...

SimpliGov

Customer Success Manager

Washington, DC · Remote

Regular, Full-time Team: Customer Success Reports to: Senior Manager, Customer Success Location: US ... Being a CSM requires a balance of strategic consulting, technical acumen, and program management.

AxisCare

Customer Success Manager

Waco, TX · Remote

Remote Position Type: Full-Time Position Summary As a Customer Success Manager, you will be ... Deep understanding of SaaS products and the ability to effectively communicate technical concepts ...

Truv

Customer Success Manager

Miami, FL · Remote

$80K - $100K/yr

We are seeking a Customer Success Manager to serve as a trusted advisor to our enterprise Fintech ... This role serves as a stepping stone toward technical positions like TAM, offering exposure to API ...

StarTech.com

Customer Success Manager

Newark, CA

The Customer Success Manager plays a critical role in advancing this mission by building strategic ... Technical Aptitude Above average technical knowledge to comprehend the company's product offerings ...

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Full Time Technical Customer Success Manager information

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$51K

$152.3K

$193.5K

How much do full time technical customer success manager jobs pay per year?

As of Jul 25, 2026, the average yearly pay for full time technical customer success manager in the United States is $152,287.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,500.00 and $181,000.00 per year, depending on experience, location, and employer.

What is the difference between Full Time Technical Customer Success Manager vs Technical Support Specialist?

AspectFull Time Technical Customer Success ManagerTechnical Support Specialist
CredentialsRelevant certifications (e.g., CRM, SaaS platforms), experience in customer successTechnical certifications, troubleshooting skills, product knowledge
Work EnvironmentProactive customer engagement, account management, strategic planningReactive troubleshooting, issue resolution, technical assistance
Employer & Industry UsageUsed in SaaS, cloud services, and tech companies focusing on customer retentionCommon in IT, hardware, and software companies providing technical support

The Full Time Technical Customer Success Manager focuses on proactive customer engagement, ensuring client success and retention, while the Technical Support Specialist primarily handles reactive troubleshooting and technical issue resolution. Both roles require technical knowledge, but their focus and daily tasks differ significantly.

More about Full Time Technical Customer Success Manager jobs
What cities are hiring for Full Time Technical Customer Success Manager jobs? Cities with the most Full Time Technical Customer Success Manager job openings:
What are the most commonly searched types of Technical Customer Success Manager jobs? The most popular types of Technical Customer Success Manager jobs are:
What states have the most Full Time Technical Customer Success Manager jobs? States with the most job openings for Full Time Technical Customer Success Manager jobs include:
What job categories do people searching Full Time Technical Customer Success Manager jobs look for? The top searched job categories for Full Time Technical Customer Success Manager jobs are:
Full Time Technical Customer Success Manager jobs near you
Infographic showing various Full Time Technical Customer Success Manager job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $152,287 per year, or $73.2 per hour.

Technical Customer Success Manager

Inriver

Chicago, IL • On-site

Full-time

Posted 15 days ago

Job description

At Inriver, we help brands deliver better product experiences - wherever their customers are. From the first product detail to the final purchase decision, we make product information work smarter.
We are now looking for a Technical Customer Success Manager to join our team in the United States.
As a Technical Customer Success Manager, you will help enterprise customers maximize the value of the Inriver platform throughout their customer journey. Acting as a trusted advisor, you will combine customer success expertise with technical knowledge of digital commerce, PIM, integrations, and solution design to drive adoption, optimize solutions, and support long-term customer success.
Working closely with Account Management, Solution Architects, Product, and Professional Services teams, you will guide customers through onboarding, adoption, business reviews, and growth opportunities while helping them address complex business and technical challenges.
What you'll do
  • Manage a portfolio of strategic enterprise customers, driving adoption, retention, and expansion.
  • Serve as a strategic and technical advisor, understanding customers' business goals, processes, and technology ecosystems. To be able to translate business and technical requirements into scalable solution recommendations
  • Support customers in optimizing workflows, integrations, product data models, and platform capabilities.
  • Lead onboarding activities post-implementation and ensure successful customer ramp-up.
  • Conduct business reviews, solution reviews, and health checks to align platform usage with customer objectives.
  • Develop and execute success plans that drive measurable business outcomes and ROI.
  • Identify risks proactively and implement strategies to improve customer health and reduce churn.
  • Partner with Account Management to support renewals, expansion opportunities, and account planning.
  • Represent the voice of the customer internally, providing insights on product adoption, technical challenges, and improvement opportunities.
  • Facilitate customer workshops, discovery sessions, demos, and strategic discussions when technical expertise is required.
What you'll bring
We don't expect you to tick every box - but we think you'll succeed here if you have many of the below:
✔Bachelor's degree in Business, Computer Science, Information Systems, IT, or a related field.
✔3-5+ years of experience in Customer Success, Solution Consulting, Solution Architecture, Sales Engineering, or a similar customer-facing SaaS role.
✔Strong understanding of SaaS platforms, enterprise software, digital commerce ecosystems, and Product Information Management (PIM) solutions.
✔Experience working with complex customer environments, technical stakeholders, and cross-functional teams.
✔Knowledge of APIs, integrations, data flows, and modern software architecture concepts.
✔Strong analytical, problem-solving, and consultative skills.
✔Customer-centric mindset with the ability to understand business objectives and translate them into value-driven outcomes.
✔Proven ability to manage multiple priorities in a fast-paced environment
✔Excellent communication and presentation skills, with fluent written and spoken English.
Compensation & Benefits
The estimated pay range for this role is 120k -160k as base salary per annum + Variable.
Our salary ranges are determined by role, level, and location. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs.
The ideal candidate is located in the following states; Florida, Georgia, Illinois, Massachusetts, Minnesota, North Carolina, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, and South Carolina.
Ready to apply?
We'd love to hear from you. If you're curious but not 100% sure, we still encourage you to apply. We're happy to explore the fit together!
Department Sales Locations US Remote

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