As the Technical Customer Success Manager, you will own the customer journey after the sale, from onboarding and product adoption to ongoing support and customer success. You will work directly with ...
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As the Technical Customer Success Manager, you will own the customer journey after the sale, from onboarding and product adoption to ongoing support and customer success. You will work directly with ...
As a Technical Customer Success Manager, you will help enterprise customers maximize the value of the Inriver platform throughout their customer journey. Acting as a trusted advisor, you will combine ...
As a Technical Customer Success Manager, you will help enterprise customers maximize the value of the Inriver platform throughout their customer journey. Acting as a trusted advisor, you will combine ...
As the Technical Customer Success Manager, you will own the customer journey after the sale, from onboarding and product adoption to ongoing support and customer success. You will work directly with ...
As the Technical Customer Success Manager, you will own the customer journey after the sale, from onboarding and product adoption to ongoing support and customer success. You will work directly with ...
Technical Customer Success Manager
OR · Remote
We are looking for a Technical Customer Success Specialist to support our Customer Success Managers (CSMs) by providing deep technical expertise across a portfolio of enterprise customers. This role ...
Technical Customer Success Manager
OR · Remote
We are looking for a Technical Customer Success Specialist to support our Customer Success Managers (CSMs) by providing deep technical expertise across a portfolio of enterprise customers. This role ...
Technical Customer Success Manager
Manhattan, NY · On-site
$110K - $130K/yr
The Opportunity As a Customer Success Manager at Dreamdata, you will shape the success journey for ... technical acumen as well as marketing expertise. Requirements Ideal candidates will have: * 5+ ...
Technical Customer Success Manager
Manhattan, NY · On-site
$110K - $130K/yr
The Opportunity As a Customer Success Manager at Dreamdata, you will shape the success journey for ... technical acumen as well as marketing expertise. Requirements Ideal candidates will have: * 5+ ...
Technical Customer Success Manager (Remote)
Santa Clara, CA · Remote
$120K - $150K/yr
Ordr is looking for a Technical Customer Success Manager (TCSM) is responsible for developing customer relationships that promote retention and loyalty. Our TCSMs work with customers to continuously ...
Technical Customer Success Manager (Remote)
Santa Clara, CA · Remote
$120K - $150K/yr
Ordr is looking for a Technical Customer Success Manager (TCSM) is responsible for developing customer relationships that promote retention and loyalty. Our TCSMs work with customers to continuously ...
The Role We're looking for a Technical Customer Success Manager who can operate at the intersection of data engineering and business strategy. This is not a traditional CSM role where you send check ...
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The Role We're looking for a Technical Customer Success Manager who can operate at the intersection of data engineering and business strategy. This is not a traditional CSM role where you send check ...
Description We are looking for a Technical Customer Success Manager (T.CSM) to join our growing Customer Success Team, who are a key in helping our valued customers achieve their strategic objectives ...
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Description We are looking for a Technical Customer Success Manager (T.CSM) to join our growing Customer Success Team, who are a key in helping our valued customers achieve their strategic objectives ...
Senior Technical Customer Success Manager
New York, NY · On-site
$155K - $175K/yr
As a Technical Customer Success Manager (TCSM), you'll be a Sentry product expert responsible for ensuring customers are successfully onboarded, achieve maximum value from our platform, and uncover ...
Senior Technical Customer Success Manager
New York, NY · On-site
$155K - $175K/yr
As a Technical Customer Success Manager (TCSM), you'll be a Sentry product expert responsible for ensuring customers are successfully onboarded, achieve maximum value from our platform, and uncover ...
... a direct impact on the physical economy. The Role We're looking for a technically credible ... technical success of those deployments over time. This is not a traditional Customer Success role ...
... a direct impact on the physical economy. The Role We're looking for a technically credible ... technical success of those deployments over time. This is not a traditional Customer Success role ...
About the Role We're hiring a Technical Customer Success Manager to own and grow some of our most strategic enterprise accounts. This is not a temporary or project-based role-you are the long-term ...
About the Role We're hiring a Technical Customer Success Manager to own and grow some of our most strategic enterprise accounts. This is not a temporary or project-based role-you are the long-term ...
Customer Success Manager
Somerville, MA · On-site
... technical and outcome-driven. ROLE OVERVIEW Monaire is seeking an Enterprise Customer Success ... KEY RESPONSIBILITIES Enterprise Customer Ownership • Manage a portfolio of 10-20 enterprise ...
Customer Success Manager
Somerville, MA · On-site
... technical and outcome-driven. ROLE OVERVIEW Monaire is seeking an Enterprise Customer Success ... KEY RESPONSIBILITIES Enterprise Customer Ownership • Manage a portfolio of 10-20 enterprise ...
We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor ... Combining your understanding of customer needs, your business and technical aptitude, and deep ...
We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor ... Combining your understanding of customer needs, your business and technical aptitude, and deep ...
By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our ... Senior Customer Success Manager The Role As a Senior Customer Success Manager, you are a highly ...
By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our ... Senior Customer Success Manager The Role As a Senior Customer Success Manager, you are a highly ...
By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our ... The Role As a Customer Success Manager, you are the trusted advisor helping customers navigate ...
By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our ... The Role As a Customer Success Manager, you are the trusted advisor helping customers navigate ...
Customer Success Manager
Richardson, TX · On-site
$40K - $42K/yr
Engage in complex technical discussions to unravel customer challenges and craft elegant solutions ... Customer Success Manager Requirements: * Must be local to the Dallas area * Strong computer skills
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Customer Success Manager
Richardson, TX · On-site
$40K - $42K/yr
Engage in complex technical discussions to unravel customer challenges and craft elegant solutions ... Customer Success Manager Requirements: * Must be local to the Dallas area * Strong computer skills
Customer Success Manager
$140K - $160K/yr
Customer Success Manager RSA provides trusted identity and access management for 12,000 ... This role combines customer-centric thinking with technical curiosity, partnering closely with ...
Customer Success Manager
$140K - $160K/yr
Customer Success Manager RSA provides trusted identity and access management for 12,000 ... This role combines customer-centric thinking with technical curiosity, partnering closely with ...
Customer Success Manager
PA · Remote
Working closely with the Director of Strategic Accounts and cross-functional leaders across Sales ... Technical Aptitude Above average technical knowledge to comprehend the company's product offerings ...
Customer Success Manager
PA · Remote
Working closely with the Director of Strategic Accounts and cross-functional leaders across Sales ... Technical Aptitude Above average technical knowledge to comprehend the company's product offerings ...
Working closely with the Director of Strategic Accounts and cross-functional leaders across Sales ... Technical Aptitude Above average technical knowledge to comprehend the company's product offerings ...
Working closely with the Director of Strategic Accounts and cross-functional leaders across Sales ... Technical Aptitude Above average technical knowledge to comprehend the company's product offerings ...
Customer Success Manager
Washington, DC · On-site
As the Customer Success Manager, you'll have direct influence on how LIGER evolves and how it lands ... technical audiences Ability to manage multiple customers, priorities, and workstreams ...
Customer Success Manager
Washington, DC · On-site
As the Customer Success Manager, you'll have direct influence on how LIGER evolves and how it lands ... technical audiences Ability to manage multiple customers, priorities, and workstreams ...
Director Technical Customer Success Manager information
See salary details
$51K - $64K
1% of jobs
$64K - $76.9K
2% of jobs
$76.9K - $89.9K
2% of jobs
$89.9K - $102.8K
1% of jobs
$102.8K - $115.8K
9% of jobs
$120.9K is the 25th percentile. Wages below this are outliers.
$115.8K - $128.7K
26% of jobs
$128.7K - $141.7K
3% of jobs
$141.7K - $154.6K
1% of jobs
The median wage is $162.7K / yr.
$154.6K - $167.6K
9% of jobs
$167.6K - $180.5K
11% of jobs
$184.5K is the 75th percentile. Wages above this are outliers.
$180.5K - $193.5K
36% of jobs
$51K
$152.3K
$193.5K
How much do director technical customer success manager jobs pay per year?
As of Jul 25, 2026, the average yearly pay for director technical customer success manager in the United States is $152,287.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,500.00 and $181,000.00 per year, depending on experience, location, and employer.
What is the difference between Director Technical Customer Success Manager vs Customer Success Manager?
| Aspect | Director Technical Customer Success Manager | Customer Success Manager |
|---|---|---|
| Credentials | Typically requires advanced degrees and technical certifications | Usually requires a bachelor's degree, customer service or related certifications |
| Work Environment | Leads teams, strategic planning, high-level client interactions | Manages individual client accounts, day-to-day customer interactions |
| Employer & Industry Usage | Used in tech, SaaS, and enterprise software companies | Common across SaaS, tech, and service industries |
| Search & Comparison Intent | Often searched for by those seeking leadership roles or strategic positions | Often searched by those looking for operational or client-facing roles |
The main difference is that the Director Technical Customer Success Manager focuses on leading teams and strategic initiatives, while the Customer Success Manager handles direct client relationships and account management. Both roles require strong technical knowledge, but the director position involves higher-level planning and leadership responsibilities.
What cities are hiring for Director Technical Customer Success Manager jobs? Cities with the most Director Technical Customer Success Manager job openings:
What are the most commonly searched types of Technical Customer Success Manager jobs? The most popular types of Technical Customer Success Manager jobs are:
What states have the most Director Technical Customer Success Manager jobs? States with the most job openings for Director Technical Customer Success Manager jobs include:
Full-time
Posted 29 days ago
Job description
Position Overview
RDAI Labs develops practical, ethical AI solutions for education through its flagship platform, Ethos Intelligence, which helps teachers, students, and school districts integrate AI into everyday learning. Our products are already supporting one of the largest K-12 school networks in the United States, serving more than 80,000 students, 5,000 teachers, and 100 schools, with continued growth ahead.
As the Technical Customer Success Manager, you will own the customer journey after the sale, from onboarding and product adoption to ongoing support and customer success. You will work directly with teachers, school leaders, and district technology teams to ensure they get the most value from Ethos Intelligence while serving as the bridge between customers and our Product and Engineering teams.
This is a proactive, customer-facing role focused on building relationships, solving problems, improving support resources, and helping shape the future of our products through customer feedback.
Requirements
- Bachelor's degree or equivalent experience
- 3–6 years of experience in one or more of the following areas:
- Customer success or customer support in a SaaS environment
- Product support or technical customer care
- EdTech platform support or implementation
- Strong written communication skills with the ability to clearly explain software functionality to non-technical users
- Demonstrated ability to troubleshoot product issues and guide users through solutions
- Experience using SaaS platforms and help desk tools
- Strong organizational skills and ability to manage multiple customer issues simultaneously
- Customer-first mindset and commitment to high-quality user experiences
Preferred Requirements:
- Experience working in or directly supporting the education sector (e.g., K-12 schools, districts, teachers, or students), with an understanding of how educators and administrators actually use software day to day
- Familiarity with AI tools or generative AI applications.
- Experience working with ticketing platforms such as Zendesk, Intercom, Help Scout, or similar tools
- Familiarity with prompt design, API integrations, or SaaS troubleshooting workflows
- Experience creating help center documentation or knowledge bases
- Ability to reproduce bugs and clearly document technical issues
Benefits
- Competitive base salary + performance incentives
- Professional development opportunities