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Director Technical Customer Success Manager Jobs

As a Technical Customer Success Manager, you will help enterprise customers maximize the value of the Inriver platform throughout their customer journey. Acting as a trusted advisor, you will combine ...

We are looking for a Technical Customer Success Specialist to support our Customer Success Managers (CSMs) by providing deep technical expertise across a portfolio of enterprise customers. This role ...

The Opportunity As a Customer Success Manager at Dreamdata, you will shape the success journey for ... technical acumen as well as marketing expertise. Requirements Ideal candidates will have: * 5+ ...

... technical and outcome-driven. ROLE OVERVIEW Monaire is seeking an Enterprise Customer Success ... KEY RESPONSIBILITIES Enterprise Customer Ownership • Manage a portfolio of 10-20 enterprise ...

By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our ... The Role As a Customer Success Manager, you are the trusted advisor helping customers navigate ...

Engage in complex technical discussions to unravel customer challenges and craft elegant solutions ... Customer Success Manager Requirements: * Must be local to the Dallas area * Strong computer skills

Customer Success Manager

$140K - $160K/yr

Customer Success Manager RSA provides trusted identity and access management for 12,000 ... This role combines customer-centric thinking with technical curiosity, partnering closely with ...

Working closely with the Director of Strategic Accounts and cross-functional leaders across Sales ... Technical Aptitude Above average technical knowledge to comprehend the company's product offerings ...

Working closely with the Director of Strategic Accounts and cross-functional leaders across Sales ... Technical Aptitude Above average technical knowledge to comprehend the company's product offerings ...

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Director Technical Customer Success Manager information

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$51K

$152.3K

$193.5K

How much do director technical customer success manager jobs pay per year?

As of Jul 25, 2026, the average yearly pay for director technical customer success manager in the United States is $152,287.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,500.00 and $181,000.00 per year, depending on experience, location, and employer.

What is the difference between Director Technical Customer Success Manager vs Customer Success Manager?

AspectDirector Technical Customer Success ManagerCustomer Success Manager
CredentialsTypically requires advanced degrees and technical certificationsUsually requires a bachelor's degree, customer service or related certifications
Work EnvironmentLeads teams, strategic planning, high-level client interactionsManages individual client accounts, day-to-day customer interactions
Employer & Industry UsageUsed in tech, SaaS, and enterprise software companiesCommon across SaaS, tech, and service industries
Search & Comparison IntentOften searched for by those seeking leadership roles or strategic positionsOften searched by those looking for operational or client-facing roles

The main difference is that the Director Technical Customer Success Manager focuses on leading teams and strategic initiatives, while the Customer Success Manager handles direct client relationships and account management. Both roles require strong technical knowledge, but the director position involves higher-level planning and leadership responsibilities.

What cities are hiring for Director Technical Customer Success Manager jobs? Cities with the most Director Technical Customer Success Manager job openings:
What are the most commonly searched types of Technical Customer Success Manager jobs? The most popular types of Technical Customer Success Manager jobs are:
What states have the most Director Technical Customer Success Manager jobs? States with the most job openings for Director Technical Customer Success Manager jobs include:

Technical Customer Success Manager

AJAIA

Fort Lauderdale, FL • Remote

Full-time

Posted 29 days ago


Job description

Position Overview

RDAI Labs develops practical, ethical AI solutions for education through its flagship platform, Ethos Intelligence, which helps teachers, students, and school districts integrate AI into everyday learning. Our products are already supporting one of the largest K-12 school networks in the United States, serving more than 80,000 students, 5,000 teachers, and 100 schools, with continued growth ahead.

As the Technical Customer Success Manager, you will own the customer journey after the sale, from onboarding and product adoption to ongoing support and customer success. You will work directly with teachers, school leaders, and district technology teams to ensure they get the most value from Ethos Intelligence while serving as the bridge between customers and our Product and Engineering teams.

This is a proactive, customer-facing role focused on building relationships, solving problems, improving support resources, and helping shape the future of our products through customer feedback.

Requirements

  • Bachelor's degree or equivalent experience
  • 3–6 years of experience in one or more of the following areas:
    • Customer success or customer support in a SaaS environment
    • Product support or technical customer care
    • EdTech platform support or implementation
  • Strong written communication skills with the ability to clearly explain software functionality to non-technical users
  • Demonstrated ability to troubleshoot product issues and guide users through solutions
  • Experience using SaaS platforms and help desk tools
  • Strong organizational skills and ability to manage multiple customer issues simultaneously
  • Customer-first mindset and commitment to high-quality user experiences

Preferred Requirements:

  • Experience working in or directly supporting the education sector (e.g., K-12 schools, districts, teachers, or students), with an understanding of how educators and administrators actually use software day to day
  • Familiarity with AI tools or generative AI applications.
  • Experience working with ticketing platforms such as Zendesk, Intercom, Help Scout, or similar tools
  • Familiarity with prompt design, API integrations, or SaaS troubleshooting workflows
  • Experience creating help center documentation or knowledge bases
  • Ability to reproduce bugs and clearly document technical issues

Benefits

  • Competitive base salary + performance incentives
  • Professional development opportunities