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Director Technical Customer Success Manager Jobs

Armis, Inc.

$130K - $165K/yr

We are looking for a Technical Customer Success Manager (T.CSM) to join our growing Customer Success Team, who are a key in helping our valued customers achieve their strategic objectives and obtain ...

Zenity

Technical Customer Success Manager

Denver, CO · On-site +1

As a leader, I value ownership, direct feedback, and high standards. Our team operates with urgency ... technical background, customer management approach, and escalation ownership. * Exercise (QBR ...

Dreamdata

Technical Customer Success Manager

Manhattan, NY · On-site

$110K - $130K/yr

The Opportunity As a Customer Success Manager at Dreamdata, you will shape the success journey for ... technical acumen as well as marketing expertise. Requirements Ideal candidates will have: * 5+ ...

Modelon

Customer Success Manager

Ann Arbor, MI · On-site

You will lead a team of highly technical Customer Success Engineers and Managers while building a scalable customer success motion focused on one key outcome: Net Revenue Retention (NRR). What You'll ...

MongoDB

Customer Success Manager

Austin, TX · On-site

By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our ... Customer Success Manager The Role As a Customer Success Manager, you are the trusted advisor ...

MongoDB

Customer Success Manager

San Francisco, CA · On-site

By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our ... Customer Success Manager The Role As a Customer Success Manager, you are the trusted advisor ...

MongoDB

Senior Customer Success Manager

Denver, CO · On-site

By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our ... Senior Customer Success Manager The Role As a Senior Customer Success Manager, you are a highly ...

MD Integrations

Customer Success Manager

$50K - $60K/yr

This position reports to the Director, Onboarding and Support, is remote (US) and full-time, ... Collaborate with clinical and technical teams to provide feedback, relay product enhancements, and ...

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Director Technical Customer Success Manager information

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$51K

$152.3K

$193.5K

How much do director technical customer success manager jobs pay per year?

As of Jul 3, 2026, the average yearly pay for director technical customer success manager in the United States is $152,287.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,500.00 and $181,000.00 per year, depending on experience, location, and employer.

What is the difference between Director Technical Customer Success Manager vs Customer Success Manager?

AspectDirector Technical Customer Success ManagerCustomer Success Manager
CredentialsTypically requires advanced degrees and technical certificationsUsually requires a bachelor's degree, customer service or related certifications
Work EnvironmentLeads teams, strategic planning, high-level client interactionsManages individual client accounts, day-to-day customer interactions
Employer & Industry UsageUsed in tech, SaaS, and enterprise software companiesCommon across SaaS, tech, and service industries
Search & Comparison IntentOften searched for by those seeking leadership roles or strategic positionsOften searched by those looking for operational or client-facing roles

The main difference is that the Director Technical Customer Success Manager focuses on leading teams and strategic initiatives, while the Customer Success Manager handles direct client relationships and account management. Both roles require strong technical knowledge, but the director position involves higher-level planning and leadership responsibilities.

What cities are hiring for Director Technical Customer Success Manager jobs? Cities with the most Director Technical Customer Success Manager job openings:
What are the most commonly searched types of Technical Customer Success Manager jobs? The most popular types of Technical Customer Success Manager jobs are:
What states have the most Director Technical Customer Success Manager jobs? States with the most job openings for Director Technical Customer Success Manager jobs include:
Director Technical Customer Success Manager jobs near you
Technical Customer Success Manager

Technical Customer Success Manager

Armis, Inc.

On-site

$130K - $165K/yr

Full-time

Medical

Posted 24 days ago

Job description

We are looking for a Technical Customer Success Manager (T.CSM) to join our growing Customer Success Team, who are a key in helping our valued customers achieve their strategic objectives and obtain maximum value from their investment in their Armis Platform. This will include helping in aligning new use cases to the CISO goals, and identify growth opportunities by informing the customer of our latest innovations, capabilities, and products and match these to the clients' business goals. In addition, the T.CSM will guide the customer in the successful adoption and operationalization of the Armis platform towards maximum value realization within all levels of the organization so hands-on technical delivery of the platform and configuration is required. The T.CSM serves as the business liaison between the customer and all cross functional teams within Armis, including our Executive team, Product Management, Engineering, Sales, Training and Enablement and others.
We are highly collaborative and believe that success in one area can be replicated across many. Our team thrives on going above and beyond to deliver exceptional results, and we're looking for individuals who are passionate about making customers successful.
  • Lead adoption and implementation plans for platinum-level customers, ensuring value realization from the Armis platform.
  • Understand customer use cases and provide recommendations to improve security posture and platform utilization.
  • Build and maintain trusted relationships with technical stakeholders and decision-makers.
  • Act as the customer advocate within Armis, coordinating across teams to meet customer objectives.
  • Ensure deployment and configuration align with key business use cases and are delivered on schedule.
  • Stay current on third-party integrations and how they interact with Armis within customer environments.
  • Serve as a subject matter expert in your area of technical proficiency.
  • Partner with Product, Engineering, Support, and Sales teams to drive account success.

  • Bachelor's degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH).
  • 5+ years experience in a Customer Success Manager, Technical Account Manager, or related customer-facing technical role.
  • 5+ years experience in service delivery or technical account management in post- and/or pre-sales environments.
  • Strong communication and presentation skills across technical and executive audiences.
  • 3+ years experience in IT, security, healthcare tech, or similar environments.
  • Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures.
Bonus Points:
  • Experience in network engineering, architecture, support, or design.
  • Knowledge of healthcare/ICT devices, manufacturers, or applications.
  • Experience securing IT, IoT, or healthcare systems.
  • Ability to travel up to 20-25% per quarter.


Salary range guidance for this position is: $130,000 - $165,000
The salary range listed does not include other forms of compensation or benefits (e.g. i.e. bonuses, commissions, stocks, health insurance benefits, etc.) offered to candidates. Visit our careers site for more information on benefits at Armis.

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