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Director Technical Customer Success Manager Jobs

Descope

Customer Success Manager

Los Altos, CA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Develop technical fluency to understand customer implementations and collaborate effectively with ... in Customer Success, Account Management, or a related customer-facing role, ideally supporting ...

SWIVEL

Customer Success Manager

Grand Rapids, MI

  • Medical

  • Retirement

SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired outcomes while using ...

Privy

Customer Success Manager

Boston, MA · On-site +1

  • Medical

  • Dental

  • Vision

  • PTO

You'll help customers adopt our platform, solve technical and strategic challenges, and uncover ... We believe the best Customer Success Managers are curious, proactive, and genuinely invested in ...

MongoDB

Senior Customer Success Manager

Chicago, IL · On-site

  • Medical

  • Retirement

  • PTO

By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our ... The Role As a Senior Customer Success Manager, you are a highly experienced advisor helping ...

MongoDB

Senior Customer Success Manager

Chicago, IL

By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our ... The Role As a Senior Customer Success Manager, you are a highly experienced advisor helping ...

SWBC

Customer Success Manager

San Antonio, TX · On-site

  • Medical

  • Retirement

SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired outcomes while using ...

Ritchie Bros.

Customer Success Manager

Norwalk, CT · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Success Manager will be responsible for helping clients achieve measurable business ... Coordinate internal resources to address escalations, technical questions, service issues ...

MongoDB

Senior Customer Success Manager

Denver, CO · On-site

  • Medical

  • Retirement

  • PTO

By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our ... The Role As a Senior Customer Success Manager, you are a highly experienced advisor helping ...

Zifo

Customer Success Manager

San Francisco, CA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Success Manager Role Summary We are looking for an individual who demonstrates strong ... We possess scientific and technical knowledge and bear professional and personal goals. While we ...

MongoDB

Senior Customer Success Manager

Dallas, TX · On-site

  • Medical

  • Retirement

  • PTO

By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our ... The Role As a Senior Customer Success Manager, you are a highly experienced advisor helping ...

Clever Devices

Customer Success Manager

Apex, NC · On-site

  • Medical

  • Life

  • Retirement

  • PTO

Work collaboratively across all organizational levels including executives, managers, front line, technical subject matter experts, and IT etc. * Continuously improve Customer Success Management ...

SWIVEL

Customer Success Manager

San Antonio, TX · On-site

  • Medical

  • Retirement

SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired outcomes while using ...

Ralliant

Customer Success Manager

Plainville, CT · On-site

Partner with Sales, Operations, Technical Support, Marketing, Finance, and Product teams to improve ... CRM, ERP, case management, reporting, automation, and digital tools that improve customer success ...

Swbc

Customer Success Manager

San Antonio, TX

  • Medical

  • Retirement

SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired outcomes while using ...

GEMS INC

Customer Success Manager

Plainville, CT · On-site

North America Customer Success Manager Gems Setra | On-Site - Plainville, CT | Reports to: Head of ... Partner with Sales, Operations, Technical Support, Marketing, Finance, and Product teams to improve ...

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Showing results 41-60

All JobsTechnical Customer Success JobsDirector Technical Customer Success Manager Jobs

Director Technical Customer Success Manager information

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$51K

$152.3K

$193.5K

How much do director technical customer success manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for director technical customer success manager in the United States is $152,287.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,500.00 and $181,000.00 per year, depending on experience, location, and employer.

What is the difference between Director Technical Customer Success Manager vs Customer Success Manager?

AspectDirector Technical Customer Success ManagerCustomer Success Manager
CredentialsTypically requires advanced degrees and technical certificationsUsually requires a bachelor's degree, customer service or related certifications
Work EnvironmentLeads teams, strategic planning, high-level client interactionsManages individual client accounts, day-to-day customer interactions
Employer & Industry UsageUsed in tech, SaaS, and enterprise software companiesCommon across SaaS, tech, and service industries
Search & Comparison IntentOften searched for by those seeking leadership roles or strategic positionsOften searched by those looking for operational or client-facing roles

The main difference is that the Director Technical Customer Success Manager focuses on leading teams and strategic initiatives, while the Customer Success Manager handles direct client relationships and account management. Both roles require strong technical knowledge, but the director position involves higher-level planning and leadership responsibilities.

What cities are hiring for Director Technical Customer Success Manager jobs?

Cities with the most Director Technical Customer Success Manager job openings:

What are the most commonly searched types of Technical Customer Success Manager jobs?

The most popular types of Technical Customer Success Manager jobs are:

What states have the most Director Technical Customer Success Manager jobs?

States with the most job openings for Director Technical Customer Success Manager jobs include:

Director Technical Customer Success Manager jobs near you

Customer Success Manager

Descope

Los Altos, CA • On-site

Other

Medical, Dental, Vision, Life, Retirement

Posted 10 days ago

Job description

About Descope
Descope is a developer-first identity provider for customers, partners, and AI agents. Our drag-and-drop approach to identity enables developers to easily deploy authentication, MFA, SSO, and MCP/AI agent authentication without writing custom code.
Descope is trusted by over 1000 organizations in production, including GoFundMe, Databricks, GoodRx, Linktree, and You.com. The company has $88M in seed funding led by Lightspeed and Notable Capital.
We're "descoping" authentication plumbing from developers' daily lives while helping organizations turn identity into a business enabler. Come join us!
What You'll Do:
As our Scaled Customer Success Manager, you'll help build and scale the programs, processes, and customer engagement strategies that drive adoption across our growing customer base. You'll combine customer-facing success management with operational excellence to improve customer outcomes at scale.
Own a scaled customer portfolio
  • Manage a shared pool of business customers rather than a fixed book of accounts, using customer health signals such as usage, engagement, support activity, and renewal timing to prioritize daily work
  • Work through a prioritized queue to identify accounts where adoption has stalled, usage has declined, renewal risk is increasing, or expansion opportunities exist
  • Let data and customer feedback-not gut feel-drive how you spend your time across a large customer portfolio
Drive customer adoption and retention through scaled engagement
  • Reach customers through scaled channels including email, calls, webinars, office hours, and lifecycle campaigns to help them realize value from Descope without a dedicated 1:1 engagement model
  • Identify customer risks and opportunities, partnering with Customer Success Engineering, Support, Product, and other teams to understand root causes and drive the right next steps
  • Identify customer growth opportunities and collaborate with Sales and Account Executives to support retention and expansion efforts
Enable scalable customer onboarding and operations
  • Support customer onboarding and implementation by creating repeatable guides, workflows, and resources that help customers successfully adopt Descope
  • Partner with Customer Success Engineering and internal stakeholders to coordinate customer implementations, troubleshoot operational challenges, and drive successful outcomes
Continuously improve the scaled Customer Success motion
  • Design and optimize customer lifecycle programs and automated workflows using customer data and internal systems to improve adoption, reduce manual work, and scale Customer Success
  • Use customer health, adoption, and operational data from business intelligence and customer analytics platforms (e.g., Looker and FunnelStory) to identify trends, uncover friction points, and provide actionable insights to leadership
Collaborate cross-functionally
  • Partner closely with Sales, Marketing, Product, Customer Success Engineering, and Operations to deliver a seamless customer experience and drive customer adoption, advocacy, and expansion
  • Surface recurring customer feedback and friction points to Product and Engineering teams to influence future improvements
  • Provide regular updates on customer health, portfolio trends, risks, and opportunities
Develop product and technical expertise
  • Stay fluent in Descope's product, common use cases, and foundational identity/security concepts to confidently guide customers
  • Develop technical fluency to understand customer implementations and collaborate effectively with Customer Success Engineering and technical stakeholders
What We're Looking For:
  • 3-5 years of experience in Customer Success, Account Management, or a related customer-facing role, ideally supporting scaled, SMB, or long-tail customer segments
  • Experience managing a portfolio of customers through one-to-many, digital, or tech-touch engagement strategies
  • Hands-on experience with CRM, business intelligence, and customer health platforms (e.g., HubSpot, Looker, Customer Health Score Platforms, or similar)
  • Experience creating scalable customer programs such as webinars, office hours, lifecycle campaigns, playbooks, or customer education resources
  • Experience designing, configuring, or improving customer lifecycle programs, automation workflows, or Customer Success processes
  • Proven ability to drive customer adoption, retention, and growth outcomes
  • Strong communication skills with the ability to collaborate effectively with technical teams, business stakeholders, and customer champions
  • Highly organized with the ability to manage multiple customers, priorities, and competing initiatives
  • Comfortable operating in ambiguity and building structure where needed
  • A builder mindset with a passion for creating scalable Customer Success programs, improving processes, and continuously enhancing the customer experience
  • Solid technical aptitude with the ability to understand customer implementations and partner with engineering teams
Nice to Have:
  • Background in developer tools, security, infrastructure, or CIAM
  • Familiarity with authentication and identity concepts such as OAuth, OIDC, SAML, MFA, and SSO
  • Familiarity with compliance and security standards such as SOC 2, GDPR, or CCPA
Benefits
  • Health, sorted: Medical, dental, and vision with strong coverage and flexible HSA and FSA options
  • Feel good, actually: Mental health support and wellness resources when you need them
  • Future you will thank you: 401k plan with employer support to help you build long term
  • More money in your pocket: Tax advantaged benefits for healthcare and dependent care
  • Life happens, and we make space for it: maternity leave designed to support you when it matters most.
  • Stay connected: Monthly internet allowance to support your work from anywhere
  • Lunch is on us: Paid lunches when you're working from the office
  • Keep growing: Budget and opportunities for personal development, including courses and conferences

Descope is an equal opportunity employer. We hire people based on their skills and impact, nothing else. We're committed to a fair and transparent process across every stage of employment.
Compensation
Base salary range: $100,000 to $130,000
Final offer will depend on experience, skills, location, and overall market data. We also consider leveling, scope, and internal equity to make sure offers are fair and consistent.
Please review the Job Candidate Privacy Notice

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