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Contractual Technical Customer Success Manager Jobs

Inriver

Technical Customer Success Manager

Chicago, IL

$160K/yr

As a Technical Customer Success Manager, you will help enterprise customers maximize the value of the Inriver platform throughout their customer journey. Acting as a trusted advisor, you will combine ...

Inriver

Technical Customer Success Manager

Chicago, IL · On-site

As a Technical Customer Success Manager, you will help enterprise customers maximize the value of the Inriver platform throughout their customer journey. Acting as a trusted advisor, you will combine ...

AllVoices

Technical Customer Success Manager

Technical Customer Success Manager Remote • Full-Time About the Role Our customers are HR and People leaders navigating some of the most complex, high-stakes challenges in their organizations ...

Cloudinary

Technical Customer Success Manager

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Cloudinary is looking for a Technical Customer Success Manager to help enterprise customers maximise the value of our Image, Video and Digital Asset Management (DAM) platform. As the primary point of ...

Rechat Inc

Technical Customer Success Manager

Austin, TX · On-site +1

$75K - $95K/yr

  • PTO

REMOTE (Work may be performed anywhere) We're looking for a Technical Customer Success Manager to serve as a trusted technical partner for our enterprise customers. This role sits at the intersection ...

Honeycomb.io

Technical Customer Success Manager

$116K - $137K/yr

  • PTO

In this Technical Customer Success Manager role, you'll be joining a growing Customer Success team and helping us to drive adoption of Honeycomb and success of our customers in their journey with ...

Dreamdata

Technical Customer Success Manager

Manhattan, NY · On-site

$110K - $130K/yr

  • Medical

  • Dental

  • Vision

The Opportunity As a Customer Success Manager at Dreamdata, you will shape the success journey for ... technical acumen as well as marketing expertise. Requirements Ideal candidates will have: * 5+ ...

Inflexionpoint

Technical Customer Success Manager

Hudson, MA · On-site

$120K - $140K/yr

  • Medical

  • Retirement

  • PTO

This role combines the relationship ownership of a Customer Success Manager with the technical depth of a Control System Engineer. The person in this role is responsible for the overall health of ...

Monaire

Customer Success Manager

Somerville, MA · On-site

  • Medical

  • Dental

  • Vision

  • PTO

Enterprise Customer Success Manager Monaire builds intelligent HVAC optimization software that ... Build strong relationships with executive, operational, and technical stakeholders * Ensure ...

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All JobsContractual Technical Customer Success JobsContractual Technical Customer Success Manager Jobs

Contractual Technical Customer Success Manager information

See salary details

$51K

$152.3K

$193.5K

How much do contractual technical customer success manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for contractual technical customer success manager in the United States is $152,287.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,500.00 and $181,000.00 per year, depending on experience, location, and employer.

What is the difference between Contractual Technical Customer Success Manager vs Technical Customer Success Manager?

AspectContractual Technical Customer Success ManagerTechnical Customer Success Manager
CredentialsTypically requires technical certifications, customer success training, and contractual experienceRequires technical background, certifications, and customer success skills
Work EnvironmentWorks on short-term contracts, often remotely, with multiple clientsUsually employed full-time, working directly with clients in a company setting
Employer & Industry UsageCommon in SaaS, tech consulting, and freelance environmentsWidely used in SaaS, software companies, and tech industries

In summary, a Contractual Technical Customer Success Manager focuses on short-term, contractual engagements, often with multiple clients, requiring specific certifications and flexible work arrangements. In contrast, a Technical Customer Success Manager is typically a full-time employee working directly within a company to ensure customer satisfaction and retention.

What cities are hiring for Contractual Technical Customer Success Manager jobs?

Cities with the most Contractual Technical Customer Success Manager job openings:

What are the most commonly searched types of Technical Customer Success Manager jobs?

The most popular types of Technical Customer Success Manager jobs are:

What states have the most Contractual Technical Customer Success Manager jobs?

States with the most job openings for Contractual Technical Customer Success Manager jobs include:

Contractual Technical Customer Success Manager jobs near you

Technical Customer Success Manager

Inriver

Chicago, IL

$160K/yr

Full-time

Re-posted 8 days ago

Job description

At Inriver, we help brands deliver better product experiences — wherever their customers are. From the first product detail to the final purchase decision, we make product information work smarter.

We are now looking for a Technical Customer Success Manager to join our team in the United States.

As a Technical Customer Success Manager, you will help enterprise customers maximize the value of the Inriver platform throughout their customer journey. Acting as a trusted advisor, you will combine customer success expertise with technical knowledge of digital commerce, PIM, integrations, and solution design to drive adoption, optimize solutions, and support long-term customer success.

Working closely with Account Management, Solution Architects, Product, and Professional Services teams, you will guide customers through onboarding, adoption, business reviews, and growth opportunities while helping them address complex business and technical challenges.

What you’ll do

  • Manage a portfolio of strategic enterprise customers, driving adoption, retention, and expansion.

  • Serve as a strategic and technical advisor, understanding customers’ business goals, processes, and technology ecosystems. To be able to translate business and technical requirements into scalable solution recommendations

  • Support customers in optimizing workflows, integrations, product data models, and platform capabilities.

  • Lead onboarding activities post-implementation and ensure successful customer ramp-up.

  • Conduct business reviews, solution reviews, and health checks to align platform usage with customer objectives.

  • Develop and execute success plans that drive measurable business outcomes and ROI.

  • Identify risks proactively and implement strategies to improve customer health and reduce churn.

  • Partner with Account Management to support renewals, expansion opportunities, and account planning.

  • Represent the voice of the customer internally, providing insights on product adoption, technical challenges, and improvement opportunities.

  • Facilitate customer workshops, discovery sessions, demos, and strategic discussions when technical expertise is required.

What you’ll bring

We don’t expect you to tick every box - but we think you’ll succeed here if you have many of the below:

✔️Bachelor’s degree in Business, Computer Science, Information Systems, IT, or a related field.

✔️3–5+ years of experience in Customer Success, Solution Consulting, Solution Architecture, Sales Engineering, or a similar customer-facing SaaS role.

✔️Strong understanding of SaaS platforms, enterprise software, digital commerce ecosystems, and Product Information Management (PIM) solutions.

✔️Experience working with complex customer environments, technical stakeholders, and cross-functional teams.

✔️Knowledge of APIs, integrations, data flows, and modern software architecture concepts.

✔️Strong analytical, problem-solving, and consultative skills.

✔️Customer-centric mindset with the ability to understand business objectives and translate them into value-driven outcomes.

✔️Proven ability to manage multiple priorities in a fast-paced environment

✔️Excellent communication and presentation skills, with fluent written and spoken English.

Compensation & Benefits

The estimated pay range for this role is 120k -160k as base salary per annum + Variable.

Our salary ranges are determined by role, level, and location. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs.

Ready to apply?

We’d love to hear from you. If you’re curious but not 100% sure, we still encourage you to apply. We’re happy to explore the fit together!

Apply