As a Technical Customer Success Manager, you will help enterprise customers maximize the value of the Inriver platform throughout their customer journey. Acting as a trusted advisor, you will combine ...
As a Technical Customer Success Manager, you will help enterprise customers maximize the value of the Inriver platform throughout their customer journey. Acting as a trusted advisor, you will combine ...
As a Technical Customer Success Manager, you will help enterprise customers maximize the value of the Inriver platform throughout their customer journey. Acting as a trusted advisor, you will combine ...
As a Technical Customer Success Manager, you will help enterprise customers maximize the value of the Inriver platform throughout their customer journey. Acting as a trusted advisor, you will combine ...
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Technical Customer Success Manager
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The Technical Customer Success Manager plays a pivotal role in bridging technical expertise and customer-facing outcomes. This position focuses on empowering the sales team with compelling ...
New
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Contractual Technical Customer Success Manager information
See salary details
$51K - $64K
1% of jobs
$64K - $76.9K
2% of jobs
$76.9K - $89.9K
2% of jobs
$89.9K - $102.8K
1% of jobs
$102.8K - $115.8K
9% of jobs
$120.9K is the 25th percentile. Wages below this are outliers.
$115.8K - $128.7K
26% of jobs
$128.7K - $141.7K
3% of jobs
$141.7K - $154.6K
1% of jobs
The median wage is $162.7K / yr.
$154.6K - $167.6K
9% of jobs
$167.6K - $180.5K
11% of jobs
$184.5K is the 75th percentile. Wages above this are outliers.
$180.5K - $193.5K
36% of jobs
$51K
$152.3K
$193.5K
How much do contractual technical customer success manager jobs pay per year?
What is the difference between Contractual Technical Customer Success Manager vs Technical Customer Success Manager?
| Aspect | Contractual Technical Customer Success Manager | Technical Customer Success Manager |
|---|---|---|
| Credentials | Typically requires technical certifications, customer success training, and contractual experience | Requires technical background, certifications, and customer success skills |
| Work Environment | Works on short-term contracts, often remotely, with multiple clients | Usually employed full-time, working directly with clients in a company setting |
| Employer & Industry Usage | Common in SaaS, tech consulting, and freelance environments | Widely used in SaaS, software companies, and tech industries |
In summary, a Contractual Technical Customer Success Manager focuses on short-term, contractual engagements, often with multiple clients, requiring specific certifications and flexible work arrangements. In contrast, a Technical Customer Success Manager is typically a full-time employee working directly within a company to ensure customer satisfaction and retention.
What cities are hiring for Contractual Technical Customer Success Manager jobs?
Cities with the most Contractual Technical Customer Success Manager job openings:
What are the most commonly searched types of Technical Customer Success Manager jobs?
The most popular types of Technical Customer Success Manager jobs are:
What states have the most Contractual Technical Customer Success Manager jobs?
States with the most job openings for Contractual Technical Customer Success Manager jobs include:
$160K/yr
Full-time
Re-posted 8 days ago
Job description
At Inriver, we help brands deliver better product experiences — wherever their customers are. From the first product detail to the final purchase decision, we make product information work smarter.
We are now looking for a Technical Customer Success Manager to join our team in the United States.
As a Technical Customer Success Manager, you will help enterprise customers maximize the value of the Inriver platform throughout their customer journey. Acting as a trusted advisor, you will combine customer success expertise with technical knowledge of digital commerce, PIM, integrations, and solution design to drive adoption, optimize solutions, and support long-term customer success.
Working closely with Account Management, Solution Architects, Product, and Professional Services teams, you will guide customers through onboarding, adoption, business reviews, and growth opportunities while helping them address complex business and technical challenges.
What you’ll do-
Manage a portfolio of strategic enterprise customers, driving adoption, retention, and expansion.
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Serve as a strategic and technical advisor, understanding customers’ business goals, processes, and technology ecosystems. To be able to translate business and technical requirements into scalable solution recommendations
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Support customers in optimizing workflows, integrations, product data models, and platform capabilities.
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Lead onboarding activities post-implementation and ensure successful customer ramp-up.
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Conduct business reviews, solution reviews, and health checks to align platform usage with customer objectives.
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Develop and execute success plans that drive measurable business outcomes and ROI.
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Identify risks proactively and implement strategies to improve customer health and reduce churn.
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Partner with Account Management to support renewals, expansion opportunities, and account planning.
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Represent the voice of the customer internally, providing insights on product adoption, technical challenges, and improvement opportunities.
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Facilitate customer workshops, discovery sessions, demos, and strategic discussions when technical expertise is required.
We don’t expect you to tick every box - but we think you’ll succeed here if you have many of the below:
✔️Bachelor’s degree in Business, Computer Science, Information Systems, IT, or a related field.
✔️3–5+ years of experience in Customer Success, Solution Consulting, Solution Architecture, Sales Engineering, or a similar customer-facing SaaS role.
✔️Strong understanding of SaaS platforms, enterprise software, digital commerce ecosystems, and Product Information Management (PIM) solutions.
✔️Experience working with complex customer environments, technical stakeholders, and cross-functional teams.
✔️Knowledge of APIs, integrations, data flows, and modern software architecture concepts.
✔️Strong analytical, problem-solving, and consultative skills.
✔️Customer-centric mindset with the ability to understand business objectives and translate them into value-driven outcomes.
✔️Proven ability to manage multiple priorities in a fast-paced environment
✔️Excellent communication and presentation skills, with fluent written and spoken English.
Compensation & Benefits
The estimated pay range for this role is 120k -160k as base salary per annum + Variable.
Our salary ranges are determined by role, level, and location. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs.
Ready to apply?We’d love to hear from you. If you’re curious but not 100% sure, we still encourage you to apply. We’re happy to explore the fit together!