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Contractual Technical Customer Success Manager Jobs

AllVoices

Technical Customer Success Manager

Technical Customer Success Manager Remote • Full-Time About the Role Our customers are HR and People leaders navigating some of the most complex, high-stakes challenges in their organizations ...

NICE

Technical Customer Success Manager

OR · Remote

We are looking for a Technical Customer Success Specialist to support our Customer Success Managers (CSMs) by providing deep technical expertise across a portfolio of enterprise customers. This role ...

Dreamdata

Technical Customer Success Manager

Manhattan, NY · On-site

$110K - $130K/yr

The Opportunity As a Customer Success Manager at Dreamdata, you will shape the success journey for ... technical acumen as well as marketing expertise. Requirements Ideal candidates will have: * 5+ ...

Dreamdata

Technical Customer Success Manager

New York, NY · Hybrid

$110K - $130K/yr

The Opportunity As a Customer Success Manager at Dreamdata, you will shape the success journey for ... technical acumen as well as marketing expertise. Requirements Ideal candidates will have: * 5+ ...

Eon

Technical Customer Success

About the Role We're looking for a Technical Customer Success Manager with strong cloud and infrastructure experience and a commercial mindset. This is a deeply technical, hands-on role-not a project ...

AJAIA

Customer Success Manager

Fort Lauderdale, FL · On-site +1

As the Customer Success Manager, you will own the customer journey after the sale, from onboarding ... Product support or technical customer care * EdTech platform support or implementation * Strong ...

Port

Technical Success Manager

Palo Alto, CA · On-site +1

In this pivotal role, you'll be instrumental in ensuring our customers fully leverage our Agentic ... technical depth with strategic account management to drive customer success, we'd love to have you ...

Vultr

Strategic Customer Success Manager

$120K - $160K/yr

... Customer Success Manager to serve as the customer's strategic advisor, ensuring they achieve ... Partner with Technical Account Managers (TAMs) and Service Delivery to ensure SLAs, contractual ...

Voxai Solutions, Inc.

Customer Success Manager

Coppell, TX · On-site

$80K - $120K/yr

Ensure managed services contractual obligations are understood, tracked, communicated, and met or ... Strong written and verbal communication skills with the ability to translate technical topics into ...

Lawyer.com

Customer Success Manager

Basking Ridge, NJ · On-site

Customer Success Managers are the bridge between sales and customer success. You will provide ... Technical skills required, as they relate to the use of the product or service * Accountability and ...

Lawyer.com

Customer Success Manager

Basking Ridge, NJ · On-site

Customer Success Managers are the bridge between sales and customer success. You will provide ... Technical skills required, as they relate to the use of the product or service * Accountability and ...

Navigate Search

NJ · On-site

The ideal candidate combines strong technical aptitude with excellent relationship management ... Experience in customer success, technical account management, customer support, engineering, or a ...

Rippling

Customer Success Manager

$100K - $125K/yr

Technical Account Manager) to join our rapidly scaling team. As a core part of our Customer Success organization, you'll serve as an emerging strategic technical advisor for our largest and most ...

Selr LLC

Customer Success Manager

New York, NY

$150K/yr

Customer Success Manager Location: New York, NY (Onsite) Compensation: $150,000 base salary, $220 ... non-technical stakeholders Proven track record of renewals, retention, and expansion Highly ...

Paperless Parts

Customer Success Manager

Boston, MA

$86K - $117K/yr

Experience managing revenue retention and product adoption of customers in a technical customer success or technical account management role * A background in manufacturing, ideally in custom part or ...

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Contractual Technical Customer Success Manager information

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$51K

$152.3K

$193.5K

How much do contractual technical customer success manager jobs pay per year?

As of Jul 26, 2026, the average yearly pay for contractual technical customer success manager in the United States is $152,287.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,500.00 and $181,000.00 per year, depending on experience, location, and employer.

What is the difference between Contractual Technical Customer Success Manager vs Technical Customer Success Manager?

AspectContractual Technical Customer Success ManagerTechnical Customer Success Manager
CredentialsTypically requires technical certifications, customer success training, and contractual experienceRequires technical background, certifications, and customer success skills
Work EnvironmentWorks on short-term contracts, often remotely, with multiple clientsUsually employed full-time, working directly with clients in a company setting
Employer & Industry UsageCommon in SaaS, tech consulting, and freelance environmentsWidely used in SaaS, software companies, and tech industries

In summary, a Contractual Technical Customer Success Manager focuses on short-term, contractual engagements, often with multiple clients, requiring specific certifications and flexible work arrangements. In contrast, a Technical Customer Success Manager is typically a full-time employee working directly within a company to ensure customer satisfaction and retention.

What cities are hiring for Contractual Technical Customer Success Manager jobs? Cities with the most Contractual Technical Customer Success Manager job openings:
What are the most commonly searched types of Technical Customer Success Manager jobs? The most popular types of Technical Customer Success Manager jobs are:
What states have the most Contractual Technical Customer Success Manager jobs? States with the most job openings for Contractual Technical Customer Success Manager jobs include:
Contractual Technical Customer Success Manager jobs near you
Technical Customer Success Manager

Technical Customer Success Manager

AllVoices

Remote

Full-time

Posted 6 days ago

Job description

AllVoices helps People teams manage employee relations with more consistency and less manual effort. Centralize your cases, investigations, performance issues, accommodation requests, and exit interviews all in one place. Leverage AI to automate repetitive tasks, streamline case intake, draft case summaries, and surface insights you might miss.
AllVoices makes it easier to stay organized and respond quickly and consistently to employee relations issues.
People Teams using AllVoices resolve cases faster, avoid costly mistakes, and build trust in a fair process-with less manual lift.
Innovative companies like Zillow, Sweetgreen, Patagonia, Chipotle, DoorDash and Zapier use AllVoices to replace messy spreadsheets, inconsistent documentation, and manual case tracking.
AllVoices integrates seamlessly with your HRIS, pulls in employee data, and surfaces AI-powered insights across the organization so you can spot trends, track outcomes, and confidently report up to leadership.
That's why AllVoices was named a leader in the HR Case Management and Whistleblowing categories by G2.
Technical Customer Success Manager Remote • Full-Time
About the Role
Our customers are HR and People leaders navigating some of the most complex, high-stakes challenges in their organizations - employee relations, workplace investigations, company culture, performance management, and everything in between. At AllVoices, we are building AI-native technology to help them manage, track, and analyze these employee relations issues at scale.
We're looking for a Technical Customer Success Manager who sits at the intersection of relationship management, technical fluency, and commercial ownership.
We are looking for someone who leads with curiosity and empathy, earns trust through expertise and follow-through, and holds themselves accountable to customer outcomes.
What You'll Own
Technical
  • Serve as the technical point of contact for your accounts, handling data queries, API/integration troubleshooting, and JSON-based configuration support independently and with confidence
  • Guide customers through API implementations, including authentication, data mapping, and error handling
  • Work with customer data structures (HRIS, case management, etc.) to ensure clean ingestion and reporting accuracy
  • Diagnose complex issues across systems, logs, and data flows - not just UI-level problems
  • Partner with customer IT teams on security, data governance, and integration best practices
  • Act as a credible technical voice in customer conversations, able to engage meaningfully with both HR practitioners and IT or systems administrators
  • Develop deep, working knowledge of AllVoices' product capabilities, configurations, and underlying logic - enabling you to independently diagnose issues, answer complex customer questions, and resolve problems directly with the customer

Customer
  • Full lifecycle ownership of an Enterprise book of business - renewals, expansions, upsells, risk mitigation, and ongoing value delivery
  • Build deep, multi-threaded relationships across customer organizations, from day-to-day HR practitioners to executive sponsors
  • Develop a thorough understanding of each customer's business practices, HR workflows, and organizational structure, to drive tailored success plans
  • Partner closely with Product & Engineering to synthesize customer feedback into actionable insights, advocate for high-impact gaps, and influence roadmap prioritization based on demonstrated customer value
  • Drive adoption strategy across accounts, identifying underutilized capabilities and building targeted enablement plans to accelerate time-to-value
  • Monitor customer health signals proactively, intervening early with structured success plans before issues escalate to risk

What We're Looking For
  • 3+ years in Technical Client Support, Technical Account Management or experience in customer support with a technical background
  • Proven ability to build trusted relationships with stakeholders of varying levels
  • Strong hands-on experience with APIs (REST, GraphQL), JSON payloads, and debugging integrations
  • Working knowledge of SQL for querying and validating customer data
  • Ability to read logs, inspect API responses, and diagnose issues across systems
  • Demonstrated use of AI tools in a professional context, with a forward-leaning perspective on how AI can improve customer engagement and operational efficiency
  • Exceptional communication skills across audiences: you can translate technical concepts for HR practitioners and business priorities for IT teams
  • High degree of accountability and revenue ownership

Bonus Points
  • Experience in HR tech or working with HR practitioners and people operations teams
  • Familiarity with HRIS systems, HR workflows, or compliance environments
  • Experience with CS Operations, process design, or driving efficiency improvements within a Customer Success organization

Apply