Chicago, IL · On-site
$160K/yr
As a Technical Customer Success Manager, you will help enterprise customers maximize the value of the Inriver platform throughout their customer journey. Acting as a trusted advisor, you will combine ...
Chicago, IL · On-site
$160K/yr
As a Technical Customer Success Manager, you will help enterprise customers maximize the value of the Inriver platform throughout their customer journey. Acting as a trusted advisor, you will combine ...
Technical Customer Success Manager Remote • Full-Time About the Role Our customers are HR and People leaders navigating some of the most complex, high-stakes challenges in their organizations ...
Technical Customer Success Manager Remote • Full-Time About the Role Our customers are HR and People leaders navigating some of the most complex, high-stakes challenges in their organizations ...
Cloudinary is looking for a Technical Customer Success Manager to help enterprise customers maximise the value of our Image, Video and Digital Asset Management (DAM) platform. As the primary point of ...
Cloudinary is looking for a Technical Customer Success Manager to help enterprise customers maximise the value of our Image, Video and Digital Asset Management (DAM) platform. As the primary point of ...
Denver, CO · On-site
$120K - $159K/yr
Technical Customer Success Manager - Cyber Security We are looking for a Technical Customer Success Manager (T.CSM) to join our growing Customer Success Team, who are a key in helping our valued ...
Denver, CO · On-site
$120K - $159K/yr
Technical Customer Success Manager - Cyber Security We are looking for a Technical Customer Success Manager (T.CSM) to join our growing Customer Success Team, who are a key in helping our valued ...
Washington, DC · On-site
$120K - $159K/yr
Technical Customer Success Manager - Cyber Security We are looking for a Technical Customer Success Manager (T.CSM) to join our growing Customer Success Team, who are a key in helping our valued ...
Washington, DC · On-site
$120K - $159K/yr
Technical Customer Success Manager - Cyber Security We are looking for a Technical Customer Success Manager (T.CSM) to join our growing Customer Success Team, who are a key in helping our valued ...
Austin, TX · On-site +1
$75K - $95K/yr
REMOTE (Work may be performed anywhere) We're looking for a Technical Customer Success Manager to serve as a trusted technical partner for our enterprise customers. This role sits at the intersection ...
Austin, TX · On-site +1
$75K - $95K/yr
REMOTE (Work may be performed anywhere) We're looking for a Technical Customer Success Manager to serve as a trusted technical partner for our enterprise customers. This role sits at the intersection ...
$120K - $140K/yr
This role combines the relationship ownership of a Customer Success Manager with the technical depth of a Control System Engineer. The person in this role is responsible for the overall health of ...
$120K - $140K/yr
This role combines the relationship ownership of a Customer Success Manager with the technical depth of a Control System Engineer. The person in this role is responsible for the overall health of ...
San Francisco, CA · On-site +1
It was also an opportunity to help shape how customer success operates in a category defining ... technical background, customer management approach, and escalation ownership. * Exercise (QBR ...
San Francisco, CA · On-site +1
It was also an opportunity to help shape how customer success operates in a category defining ... technical background, customer management approach, and escalation ownership. * Exercise (QBR ...
$116K - $137K/yr
In this Technical Customer Success Manager role, you'll be joining a growing Customer Success team and helping us to drive adoption of Honeycomb and success of our customers in their journey with ...
$116K - $137K/yr
In this Technical Customer Success Manager role, you'll be joining a growing Customer Success team and helping us to drive adoption of Honeycomb and success of our customers in their journey with ...
Manhattan, NY · On-site
$110K - $130K/yr
The Opportunity As a Customer Success Manager at Dreamdata, you will shape the success journey for ... technical acumen as well as marketing expertise. Requirements Ideal candidates will have: * 5+ ...
Quick apply
Manhattan, NY · On-site
$110K - $130K/yr
The Opportunity As a Customer Success Manager at Dreamdata, you will shape the success journey for ... technical acumen as well as marketing expertise. Requirements Ideal candidates will have: * 5+ ...
You have owned customer relationships end to end, in customer success, account management ... You are comfortable in technical conversations without being an engineer. You can hold your own ...
You have owned customer relationships end to end, in customer success, account management ... You are comfortable in technical conversations without being an engineer. You can hold your own ...
New York, NY · Hybrid
$110K - $130K/yr
The Opportunity As a Customer Success Manager at Dreamdata, you will shape the success journey for ... technical acumen as well as marketing expertise. Requirements Ideal candidates will have: * 5+ ...
New York, NY · Hybrid
$110K - $130K/yr
The Opportunity As a Customer Success Manager at Dreamdata, you will shape the success journey for ... technical acumen as well as marketing expertise. Requirements Ideal candidates will have: * 5+ ...
$150K - $180K/yr
Senior Technical Customer Success Manager Material Security is looking for a Senior Technical Customer Success Manager (Sr. TCSM) who excels at creating fanatic customers for life. Our customer ...
$150K - $180K/yr
Senior Technical Customer Success Manager Material Security is looking for a Senior Technical Customer Success Manager (Sr. TCSM) who excels at creating fanatic customers for life. Our customer ...
... technical success of those deployments over time. This is not a traditional Customer Success role ... account management, or similar * Technical depth in at least one of: robotics, industrial ...
... technical success of those deployments over time. This is not a traditional Customer Success role ... account management, or similar * Technical depth in at least one of: robotics, industrial ...
Somerville, MA · On-site
Enterprise Customer Success Manager Monaire builds intelligent HVAC optimization software that ... Build strong relationships with executive, operational, and technical stakeholders * Ensure ...
Somerville, MA · On-site
Enterprise Customer Success Manager Monaire builds intelligent HVAC optimization software that ... Build strong relationships with executive, operational, and technical stakeholders * Ensure ...
Morrisville, NC · On-site
$50K - $80K/yr
Piper Companies is seeking a Technical Customer Success Specialist to join a growing technology solutions and managed services organization. The Technical Customer Success Specialist will serve as a ...
Morrisville, NC · On-site
$50K - $80K/yr
Piper Companies is seeking a Technical Customer Success Specialist to join a growing technology solutions and managed services organization. The Technical Customer Success Specialist will serve as a ...
Sacramento, CA · Remote
$160K - $200K/yr
You will not only be building strong relationships with key customers, you will be pioneering the approach to managing customers by leveraging self service technology and re-usable assets to maximize ...
Quick apply
Sacramento, CA · Remote
$160K - $200K/yr
You will not only be building strong relationships with key customers, you will be pioneering the approach to managing customers by leveraging self service technology and re-usable assets to maximize ...
$100K - $170K/yr
A Customer Success Manager lead the technical and business discussions with security teams and leaders. The goal is to help our customers to become successful and enthusiastic champions. The main ...
$100K - $170K/yr
A Customer Success Manager lead the technical and business discussions with security teams and leaders. The goal is to help our customers to become successful and enthusiastic champions. The main ...
Palo Alto, CA · On-site +1
In this pivotal role, you'll be instrumental in ensuring our customers fully leverage our Agentic ... technical depth with strategic account management to drive customer success, we'd love to have you ...
Palo Alto, CA · On-site +1
In this pivotal role, you'll be instrumental in ensuring our customers fully leverage our Agentic ... technical depth with strategic account management to drive customer success, we'd love to have you ...
Boston, MA · On-site +1
In this pivotal role, you'll be instrumental in ensuring our customers fully leverage our Agentic ... technical depth with strategic account management to drive customer success, we'd love to have you ...
Boston, MA · On-site +1
In this pivotal role, you'll be instrumental in ensuring our customers fully leverage our Agentic ... technical depth with strategic account management to drive customer success, we'd love to have you ...
$32.5K - $42.3K
4% of jobs
$42.3K - $52K
10% of jobs
$58.9K is the 25th percentile. Wages below this are outliers.
$52K - $61.8K
16% of jobs
$61.8K - $71.6K
15% of jobs
The median wage is $75.3K / yr.
$71.6K - $81.4K
14% of jobs
$81.4K - $91.1K
14% of jobs
$93.9K is the 75th percentile. Wages above this are outliers.
$91.1K - $100.9K
10% of jobs
$100.9K - $110.7K
10% of jobs
$110.7K - $120.5K
4% of jobs
$120.5K - $130.2K
2% of jobs
$130.2K - $140K
2% of jobs
$32.5K
$83.1K
$140K
| Aspect | Freelance Technical Customer Success Manager | Technical Account Manager |
|---|---|---|
| Credentials | Relevant certifications, technical knowledge, customer success experience | Technical background, certifications often preferred |
| Work Environment | Independent, remote, project-based | In-house or client-site, ongoing relationship |
| Employer & Industry | Freelance/consulting firms, SaaS companies | Tech companies, SaaS providers, enterprise clients |
| Search & Comparison Intent | Freelance Technical Customer Success Manager vs Technical Account Manager |
While both roles focus on customer success and technical support, a Freelance Technical Customer Success Manager works independently on a project basis, often with multiple clients, providing tailored success strategies. In contrast, a Technical Account Manager typically maintains ongoing relationships within a single organization or client, offering continuous technical support and account management. The choice depends on whether you prefer freelance flexibility or a dedicated, long-term client relationship.
Cities with the most Freelance Technical Customer Success Manager job openings:
The most popular types of Technical Customer Success Manager jobs are:
States with the most job openings for Freelance Technical Customer Success Manager jobs include:
$160K/yr
Full-time
This job post has expired today. Applications are no longer accepted.
At Inriver, we help brands deliver better product experiences — wherever their customers are. From the first product detail to the final purchase decision, we make product information work smarter.
We are now looking for a Technical Customer Success Manager to join our team in the United States.
As a Technical Customer Success Manager, you will help enterprise customers maximize the value of the Inriver platform throughout their customer journey. Acting as a trusted advisor, you will combine customer success expertise with technical knowledge of digital commerce, PIM, integrations, and solution design to drive adoption, optimize solutions, and support long-term customer success.
Working closely with Account Management, Solution Architects, Product, and Professional Services teams, you will guide customers through onboarding, adoption, business reviews, and growth opportunities while helping them address complex business and technical challenges.
What you’ll doManage a portfolio of strategic enterprise customers, driving adoption, retention, and expansion.
Serve as a strategic and technical advisor, understanding customers’ business goals, processes, and technology ecosystems. To be able to translate business and technical requirements into scalable solution recommendations
Support customers in optimizing workflows, integrations, product data models, and platform capabilities.
Lead onboarding activities post-implementation and ensure successful customer ramp-up.
Conduct business reviews, solution reviews, and health checks to align platform usage with customer objectives.
Develop and execute success plans that drive measurable business outcomes and ROI.
Identify risks proactively and implement strategies to improve customer health and reduce churn.
Partner with Account Management to support renewals, expansion opportunities, and account planning.
Represent the voice of the customer internally, providing insights on product adoption, technical challenges, and improvement opportunities.
Facilitate customer workshops, discovery sessions, demos, and strategic discussions when technical expertise is required.
We don’t expect you to tick every box - but we think you’ll succeed here if you have many of the below:
✔️Bachelor’s degree in Business, Computer Science, Information Systems, IT, or a related field.
✔️3–5+ years of experience in Customer Success, Solution Consulting, Solution Architecture, Sales Engineering, or a similar customer-facing SaaS role.
✔️Strong understanding of SaaS platforms, enterprise software, digital commerce ecosystems, and Product Information Management (PIM) solutions.
✔️Experience working with complex customer environments, technical stakeholders, and cross-functional teams.
✔️Knowledge of APIs, integrations, data flows, and modern software architecture concepts.
✔️Strong analytical, problem-solving, and consultative skills.
✔️Customer-centric mindset with the ability to understand business objectives and translate them into value-driven outcomes.
✔️Proven ability to manage multiple priorities in a fast-paced environment
✔️Excellent communication and presentation skills, with fluent written and spoken English.
Compensation & Benefits
The estimated pay range for this role is 120k -160k as base salary per annum + Variable.
Our salary ranges are determined by role, level, and location. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs.
Ready to apply?We’d love to hear from you. If you’re curious but not 100% sure, we still encourage you to apply. We’re happy to explore the fit together!
