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Freelance Technical Customer Success Manager Jobs

Inriver

Technical Customer Success Manager

Chicago, IL · On-site

As a Technical Customer Success Manager, you will help enterprise customers maximize the value of the Inriver platform throughout their customer journey. Acting as a trusted advisor, you will combine ...

Doist

Technical Customer Success Manager

Dallas, TX · On-site

$110 - $160/hr

We are looking for a Technical Customer Success Manager (T.CSM) to join our growing Customer Success Team, who are a key in helping our valued customers achieve their strategic objectives and obtain ...

Lively

Technical Customer Success Manager

OR · On-site +1

About the Role Lively has an amazing Customer Success Team that has continued to grow and expand ... Write and manage technical documentation for internal teams and external customers. Skills ...

Honeycomb.io

Technical Customer Success Manager

$116K - $137K/yr

In this Technical Customer Success Manager role, you'll be joining a growing Customer Success team and helping us to drive adoption of Honeycomb and success of our customers in their journey with ...

Lively

Technical Customer Success Manager

$80K - $110K/yr

Write and manage technical documentation for internal teams and external customers. Skills ... success. We encourage people from underrepresented backgrounds to apply. Pursuant to the San ...

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Freelance Technical Customer Success Manager information

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$140K

How much do freelance technical customer success manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for freelance technical customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is the difference between Freelance Technical Customer Success Manager vs Technical Account Manager?

AspectFreelance Technical Customer Success ManagerTechnical Account Manager
CredentialsRelevant certifications, technical knowledge, customer success experienceTechnical background, certifications often preferred
Work EnvironmentIndependent, remote, project-basedIn-house or client-site, ongoing relationship
Employer & IndustryFreelance/consulting firms, SaaS companiesTech companies, SaaS providers, enterprise clients
Search & Comparison IntentFreelance Technical Customer Success Manager vs Technical Account Manager

While both roles focus on customer success and technical support, a Freelance Technical Customer Success Manager works independently on a project basis, often with multiple clients, providing tailored success strategies. In contrast, a Technical Account Manager typically maintains ongoing relationships within a single organization or client, offering continuous technical support and account management. The choice depends on whether you prefer freelance flexibility or a dedicated, long-term client relationship.

What cities are hiring for Freelance Technical Customer Success Manager jobs?

Cities with the most Freelance Technical Customer Success Manager job openings:

What are the most commonly searched types of Technical Customer Success Manager jobs?

The most popular types of Technical Customer Success Manager jobs are:

What states have the most Freelance Technical Customer Success Manager jobs?

States with the most job openings for Freelance Technical Customer Success Manager jobs include:

Freelance Technical Customer Success Manager jobs near you

Technical Customer Success Manager

Inriver

Chicago, IL • On-site

Full-time

Re-posted 14 days ago

Job description

At Inriver, we help brands deliver better product experiences - wherever their customers are. From the first product detail to the final purchase decision, we make product information work smarter.
We are now looking for a Technical Customer Success Manager to join our team in the United States.
As a Technical Customer Success Manager, you will help enterprise customers maximize the value of the Inriver platform throughout their customer journey. Acting as a trusted advisor, you will combine customer success expertise with technical knowledge of digital commerce, PIM, integrations, and solution design to drive adoption, optimize solutions, and support long-term customer success.
Working closely with Account Management, Solution Architects, Product, and Professional Services teams, you will guide customers through onboarding, adoption, business reviews, and growth opportunities while helping them address complex business and technical challenges.
What you'll do
  • Manage a portfolio of strategic enterprise customers, driving adoption, retention, and expansion.
  • Serve as a strategic and technical advisor, understanding customers' business goals, processes, and technology ecosystems. To be able to translate business and technical requirements into scalable solution recommendations
  • Support customers in optimizing workflows, integrations, product data models, and platform capabilities.
  • Lead onboarding activities post-implementation and ensure successful customer ramp-up.
  • Conduct business reviews, solution reviews, and health checks to align platform usage with customer objectives.
  • Develop and execute success plans that drive measurable business outcomes and ROI.
  • Identify risks proactively and implement strategies to improve customer health and reduce churn.
  • Partner with Account Management to support renewals, expansion opportunities, and account planning.
  • Represent the voice of the customer internally, providing insights on product adoption, technical challenges, and improvement opportunities.
  • Facilitate customer workshops, discovery sessions, demos, and strategic discussions when technical expertise is required.
What you'll bring
We don't expect you to tick every box - but we think you'll succeed here if you have many of the below:
✔Bachelor's degree in Business, Computer Science, Information Systems, IT, or a related field.
✔3-5+ years of experience in Customer Success, Solution Consulting, Solution Architecture, Sales Engineering, or a similar customer-facing SaaS role.
✔Strong understanding of SaaS platforms, enterprise software, digital commerce ecosystems, and Product Information Management (PIM) solutions.
✔Experience working with complex customer environments, technical stakeholders, and cross-functional teams.
✔Knowledge of APIs, integrations, data flows, and modern software architecture concepts.
✔Strong analytical, problem-solving, and consultative skills.
✔Customer-centric mindset with the ability to understand business objectives and translate them into value-driven outcomes.
✔Proven ability to manage multiple priorities in a fast-paced environment
✔Excellent communication and presentation skills, with fluent written and spoken English.
Compensation & Benefits
The estimated pay range for this role is 120k -160k as base salary per annum + Variable.
Our salary ranges are determined by role, level, and location. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs.
The ideal candidate is located in the following states; Florida, Georgia, Illinois, Massachusetts, Minnesota, North Carolina, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, and South Carolina.
Ready to apply?
We'd love to hear from you. If you're curious but not 100% sure, we still encourage you to apply. We're happy to explore the fit together!
Department Sales Locations US Remote

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