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Freelance Technical Customer Success Manager Jobs

Monaire

Customer Success Manager

Somerville, MA · On-site

Enterprise Customer Success Manager Monaire builds intelligent HVAC optimization software that ... Build strong relationships with executive, operational, and technical stakeholders * Ensure ...

Port

Technical Success Manager

Palo Alto, CA · On-site +1

In this pivotal role, you'll be instrumental in ensuring our customers fully leverage our Agentic ... technical depth with strategic account management to drive customer success, we'd love to have you ...

Port

Technical Success Manager

Boston, MA · On-site +1

In this pivotal role, you'll be instrumental in ensuring our customers fully leverage our Agentic ... technical depth with strategic account management to drive customer success, we'd love to have you ...

AJAIA

Customer Success Manager

As the Customer Success Manager, you will own the customer journey after the sale, from onboarding ... Product support or technical customer care * EdTech platform support or implementation * Strong ...

AJAIA

Customer Success Manager

Fort Lauderdale, FL · On-site +1

As the Customer Success Manager, you will own the customer journey after the sale, from onboarding ... Product support or technical customer care * EdTech platform support or implementation * Strong ...

Authorium, Inc

Customer Success Manager

Washington, DC · On-site

ABOUT THE CUSTOMER SUCCESS MANAGER ROLE We are hiring a Customer Success Manager who is outcomes ... Translate the product roadmap, new capabilities, and platform direction into language non-technical ...

MongoDB

Customer Success Manager

New York, NY

By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our ... The Role As a Customer Success Manager, you are the trusted advisor helping customers navigate ...

MongoDB

Customer Success Manager

Boston, MA · On-site

By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our ... The Role As a Customer Success Manager, you are the trusted advisor helping customers navigate ...

Lawyer.com

Customer Success Manager

Basking Ridge, NJ · On-site

Customer Success Managers are the bridge between sales and customer success. You will provide ... Technical skills required, as they relate to the use of the product or service * Accountability and ...

Rippling

Customer Success Manager

$100K - $125K/yr

Technical Account Manager) to join our rapidly scaling team. As a core part of our Customer Success organization, you'll serve as an emerging strategic technical advisor for our largest and most ...

LoanPro

Technical Success Manager

Farmington, UT

Technical Success Manager - Farmington, UT Why LoanPro: "We want to change how the future of ... They are customer facing, strategic, product subject-matter experts. They are solutionists ...

Autodesk

Customer Success Manager

Regional Customer Success Manager The Regional Customer Success Manager plays a pivotal role in ... You will collaborate closely with Sales, Technical Sales, Autodesk Channel Partners, Product ...

Motivosity

Customer Success Manager

Lehi, UT · Hybrid

$65K - $95K/yr

Come join Motivosity as a Customer Success Manager! Maybe you're already at a cool company, but Motivosity is a bucket list company and except for the last three years, now's the most exciting time ...

Maxiq

Customer Success Manager

Raleigh, NC · On-site

Collaborate with the engineering and development teams to troubleshoot technical issues raised by customers. Requirements * 2-4 years of experience as a Customer Success Manager in SaaS (preferably ...

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Showing results 21-40

All JobsTechnical Customer Success JobsFreelance Technical Customer Success Manager Jobs

Freelance Technical Customer Success Manager information

See salary details

$32.5K

$83.1K

$140K

How much do freelance technical customer success manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for freelance technical customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is the difference between Freelance Technical Customer Success Manager vs Technical Account Manager?

AspectFreelance Technical Customer Success ManagerTechnical Account Manager
CredentialsRelevant certifications, technical knowledge, customer success experienceTechnical background, certifications often preferred
Work EnvironmentIndependent, remote, project-basedIn-house or client-site, ongoing relationship
Employer & IndustryFreelance/consulting firms, SaaS companiesTech companies, SaaS providers, enterprise clients
Search & Comparison IntentFreelance Technical Customer Success Manager vs Technical Account Manager

While both roles focus on customer success and technical support, a Freelance Technical Customer Success Manager works independently on a project basis, often with multiple clients, providing tailored success strategies. In contrast, a Technical Account Manager typically maintains ongoing relationships within a single organization or client, offering continuous technical support and account management. The choice depends on whether you prefer freelance flexibility or a dedicated, long-term client relationship.

What cities are hiring for Freelance Technical Customer Success Manager jobs?

Cities with the most Freelance Technical Customer Success Manager job openings:

What are the most commonly searched types of Technical Customer Success Manager jobs?

The most popular types of Technical Customer Success Manager jobs are:

What states have the most Freelance Technical Customer Success Manager jobs?

States with the most job openings for Freelance Technical Customer Success Manager jobs include:

Freelance Technical Customer Success Manager jobs near you

Customer Success Manager

Monaire

Somerville, MA • On-site

Other

Medical, Dental, Vision, PTO

Re-posted 10 days ago

Job description

Enterprise Customer Success Manager

Monaire builds intelligent HVAC optimization software that helps enterprise customers reduce energy costs, improve operational efficiency, and scale building performance. Our platform combines hardware, sensors, cloud software, and analytics, making customer success at Monaire deeply technical and outcome-driven.

ROLE OVERVIEW Monaire is seeking an Enterprise Customer Success Manager to own the post-sale success of our largest and most strategic customers. This role is responsible for customer retention, adoption, renewals, and expansion, while serving as the primary point of contact for enterprise accounts. This role works closely with Product, Engineering, and Support teams to ensure customers realize measurable business value from the Monaire platform.

KEY RESPONSIBILITIES

  • Enterprise Customer Ownership
    • Manage a portfolio of 10–20 enterprise customer accounts
    • Own customer health, retention, renewals, and expansion opportunities
    • Build strong relationships with executive, operational, and technical stakeholders
    • Ensure enterprise customers achieve measurable ROI from the Monaire platform
  • Customer Advocacy & Product Alignment
    • Act as the Voice of the Customer internally by translating customer feedback into clear product and engineering requirements
    • Partner with Product and Engineering teams to prioritize feature requests based on customer impact and business value
    • Communicate product roadmap tradeoffs and timelines clearly to customers
  • Cross-Functional Execution
    • Collaborate with Support to resolve high-priority issues and escalations
    • Troubleshoot customer workflows and configurations when needed
    • Provide hands-on guidance during complex deployments and implementations
  • Success Management & Expansion
    • Lead Quarterly Business Reviews (QBRs) focused on adoption, outcomes, risks, and next steps
    • Identify churn risk early and proactively drive mitigation plans
    • Identify and support expansion opportunities grounded in customer usage and value

REQUIRED QUALIFICATIONS

  • 5+ years of experience in Enterprise Customer Success or Account Management
  • Experience managing enterprise SaaS or technical customer accounts
  • Strong understanding of SaaS metrics including retention, churn, adoption, and renewals
  • Ability to work effectively with Product Managers and Engineers
  • Excellent written and verbal communication skills
  • High ownership mindset and comfort operating in fast-paced, ambiguous environments

PREFERRED QUALIFICATIONS

  • Experience in HVAC, energy, IoT, or industrial software
  • Experience with hardware and software integrated products
  • Startup or high-growth company experience

Benefits

  • Competitive salary and equity compensation
  • Health, dental, and vision insurance
  • Flexible paid time off (PTO)
  • Opportunity to influence product roadmap and company direction
  • Collaborative and execution-focused team culture

CAREER GROWTH

This role offers the opportunity to grow into senior customer success, account management, or customer leadership roles as Monaire scales its enterprise customer base.

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