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Contractual Technical Customer Success Manager Jobs

Platform9

Customer Success Manager

Washington, DC · On-site

Lead recurring customer touchpoints and business reviews (QBRs/EBRs), translating technical status into business impact. * Mentor and help grow the Customer Success team as it scales. * Manage ...

AJAIA

Customer Success Manager

As the Customer Success Manager, you will own the customer journey after the sale, from onboarding ... Product support or technical customer care * EdTech platform support or implementation * Strong ...

AJAIA

Customer Success Manager

Fort Lauderdale, FL · On-site +1

As the Customer Success Manager, you will own the customer journey after the sale, from onboarding ... Product support or technical customer care * EdTech platform support or implementation * Strong ...

MongoDB

Customer Success Manager

Manhattan, NY · On-site

  • Medical

  • Retirement

  • PTO

By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our ... The Role As a Customer Success Manager, you are the trusted advisor helping customers navigate ...

Authorium, Inc

Customer Success Manager

Washington, DC · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

ABOUT THE CUSTOMER SUCCESS MANAGER ROLE We are hiring a Customer Success Manager who is outcomes ... Translate the product roadmap, new capabilities, and platform direction into language non-technical ...

MongoDB

Customer Success Manager

New York, NY · On-site

By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our ... The Role As a Customer Success Manager, you are the trusted advisor helping customers navigate ...

MongoDB

Customer Success Manager

Boston, MA · On-site

  • Medical

  • Retirement

  • PTO

By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our ... The Role As a Customer Success Manager, you are the trusted advisor helping customers navigate ...

Truv

Customer Success Manager

$80K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Customer Success Manager Truv is transforming the financial data industry with a secure and real ... This role serves as a stepping stone toward technical positions like TAM, offering exposure to API ...

Vultr

Strategic Customer Success Manager

$120K - $160K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... Customer Success Manager to serve as the customer's strategic advisor, ensuring they achieve ... Partner with Technical Account Managers (TAMs) and Service Delivery to ensure SLAs, contractual ...

Lawyer.com

Customer Success Manager

Basking Ridge, NJ · On-site

  • Medical

  • Dental

  • Vision

  • PTO

Customer Success Managers are the bridge between sales and customer success. You will provide ... Technical skills required, as they relate to the use of the product or service * Accountability and ...

Rippling

Customer Success Manager

$100K - $125K/yr

Technical Account Manager) to join our rapidly scaling team. As a core part of our Customer Success organization, you'll serve as an emerging strategic technical advisor for our largest and most ...

Selr LLC

Customer Success Manager

New York, NY

$150K/yr

Customer Success Manager Location: New York, NY (Onsite) Compensation: $150,000 base salary, $220 ... non-technical stakeholders Proven track record of renewals, retention, and expansion Highly ...

Motivosity

Customer Success Manager

Lehi, UT · Hybrid

$65K - $95K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Come join Motivosity as a Customer Success Manager! Maybe you're already at a cool company, but Motivosity is a bucket list company and except for the last three years, now's the most exciting time ...

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Showing results 21-40

All JobsContractual Technical Customer Success JobsContractual Technical Customer Success Manager Jobs

Contractual Technical Customer Success Manager information

See salary details

$51K

$152.3K

$193.5K

How much do contractual technical customer success manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for contractual technical customer success manager in the United States is $152,287.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,500.00 and $181,000.00 per year, depending on experience, location, and employer.

What is the difference between Contractual Technical Customer Success Manager vs Technical Customer Success Manager?

AspectContractual Technical Customer Success ManagerTechnical Customer Success Manager
CredentialsTypically requires technical certifications, customer success training, and contractual experienceRequires technical background, certifications, and customer success skills
Work EnvironmentWorks on short-term contracts, often remotely, with multiple clientsUsually employed full-time, working directly with clients in a company setting
Employer & Industry UsageCommon in SaaS, tech consulting, and freelance environmentsWidely used in SaaS, software companies, and tech industries

In summary, a Contractual Technical Customer Success Manager focuses on short-term, contractual engagements, often with multiple clients, requiring specific certifications and flexible work arrangements. In contrast, a Technical Customer Success Manager is typically a full-time employee working directly within a company to ensure customer satisfaction and retention.

What cities are hiring for Contractual Technical Customer Success Manager jobs?

Cities with the most Contractual Technical Customer Success Manager job openings:

What are the most commonly searched types of Technical Customer Success Manager jobs?

The most popular types of Technical Customer Success Manager jobs are:

What states have the most Contractual Technical Customer Success Manager jobs?

States with the most job openings for Contractual Technical Customer Success Manager jobs include:

Contractual Technical Customer Success Manager jobs near you

Staff Technical Customer Success Manager

Kong

Sacramento, CA • Remote

$160K - $200K/yr

Full-time

Posted 11 days ago

Job description

Are you ready to unlock intelligence?

If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.

About the Role:

You will be working at a dynamic and fast paced start-up as a member of the Customer Experience (CX) team. You will be enabling Customers to leverage APIs and microservices to drive their business initiatives in one of the most exciting and innovative technology domains in the industry. This team is responsible for interfacing with our customers throughout their lifecycle helping them realize the value of their Kong investment.

As a member of the CX team you will act as a champion for our most critical asset, our customers. You will be working with a portfolio of customers seeking to identify growth opportunities and ensuring they have what they need to be successful. In this role you will work alongside the US sales teams and will have the opportunity to build a large portfolio of Customers.

This is an incredibly exciting role at the forefront of technology. You will not only be building strong relationships with key customers, you will be pioneering the approach to managing customers by leveraging self service technology and re-usable assets to maximize the value Kong can provide.


What You"ll Be Doing:

  • Coach customers throughout their lifecycle while working collaboratively with the rest of the Customer Experience teams to ensure customer outcomes.

  • Inspire customers to create an AI, API optimized vision for their future; with your partnership and Kong’s solution as a pivotal part of the path ahead.

  • Co-Define what ‘good’ looks like in terms of adoption plans, post-sales engagement, what is recommended and why.

  • Work with Sales and Product teams to ensure Kong customers are getting the most out of the solution.

  • Help innovate tooling and processes to make you and your team more efficient.

  • Work on innovative and cutting edge customer projects.

  • Become an SME on Kong products and technologies, taking that knowledge and applying it to real world usage.

  • Collaborate with other peers, business partners and groups.

 

What You'll Bring:

 

  • Have a builder’s mentality, seeking to find solutions to complex problems that will make life better for Kong customers and internal teams alike.

  • Manage a portfolio of commercial customers, looking for patterns that can be addressed through an automated approach using the latest customer engagement techniques.

  • Have passion and determination about Kong’s technology and growing customer base.

  • Be a self starter with strong organizational skills to drive effective customer outcomes.

  • Have a good understanding of complex technology environments.

  • Have great self awareness and strong communication skills.

  • Bring proven experience in customer-facing, technically advanced environments via SaaS, Open Source and/or Infrastructure software companies.

  • Have a solid understanding of Cloud Native and the technologies that make it work; (Containers, Kubernetes, Microservices) as well as have a foundational understanding of APIM.

  • Understand the value of DevOps, CI/CD and Cloud Computing IaaS

#LI-TS1

About Kong:

Kong Inc., a leading developer of API and AI connectivity technologies, is building the infrastructure that powers the agentic era. Trusted by the Fortune 500 and startups alike, Kong's unified API and AI platform, Kong Konnect, enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI models. For more information, visit www.konghq.com.

Compensation Range: $160K - $200K