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Contractual Technical Customer Success Manager Jobs

IOTAP Inc

Customer Success Manager

Reston, VA · On-site

Customer Success Manager IOTAP is the creator of Work 365. Work 365 is a SaaS application for ... This role is ideal for someone with a strong technical aptitude, customer-first mindset, and ...

StarTech.com Ltd.

Customer Success Manager

The Customer Success Manager plays a critical role in advancing this mission by building strategic ... Technical Aptitude Above average technical knowledge to comprehend the company's product offerings ...

Canals

Customer Success Manager

This role blends relationship management with technical problem-solving and strategic enablement ... Typically, 5-8 years in Customer Success for a B2B SaaS product. * Experience working in an early ...

Factory

Customer Success Manager

San Francisco, CA · On-site

Customer Success Manager Responsibilities We are hiring an Enterprise Customer Success Manager to ... Commercial and technical fluency: Strong understanding of technical products and an ability to ...

AxisCare

Customer Success Manager

Waco, TX · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

- Customer Success Manager Reports To: Director of Customer Success Location: Remote Position Type ... Deep understanding of SaaS products and the ability to effectively communicate technical concepts ...

AxisCare

Customer Success Manager

Waco, TX · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

- Customer Success Manager Reports To: Director of Customer Success Location: Remote Position Type ... Deep understanding of SaaS products and the ability to effectively communicate technical concepts ...

Canals

Customer Success Manager

Chicago, IL · On-site

This role blends relationship management with technical problem-solving and strategic enablement ... Typically, 5-8 years in Customer Success for a B2B SaaS product. * Experience working in an early ...

Vermont Systems

Customer Success Manager

Ability to communicate effectively with technical and non-technical audiences. * Experience ... Experience in Customer Success, Account Management, Client Services, Consulting, or another ...

Descope

Customer Success Manager

Los Altos, CA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Develop technical fluency to understand customer implementations and collaborate effectively with ... in Customer Success, Account Management, or a related customer-facing role, ideally supporting ...

Canals

Customer Success Manager

San Francisco, CA · Remote

This role blends relationship management with technical problem-solving and strategic enablement ... Typically, 5-8 years in Customer Success for a B2B SaaS product. * Experience working in an early ...

SambaNova

Customer Success Manager

Qualification: * 5-10+ years in Customer Success, Technical Account Management, or related ... enterprise-facing roles, ideally in AI/ML infrastructure, cloud computing, or deep-tech hardware or ...

Canals

Customer Success Manager

Chicago, IL · Remote

This role blends relationship management with technical problem-solving and strategic enablement ... Typically, 5-8 years in Customer Success for a B2B SaaS product. * Experience working in an early ...

Canals

Customer Success Manager

New York, NY · Remote

This role blends relationship management with technical problem-solving and strategic enablement ... Typically, 5-8 years in Customer Success for a B2B SaaS product. * Experience working in an early ...

Oma Robotics

Customer Success Manager

Customer Success Manager Oma Fertility is a network of fertility clinics located across the United States that provides medical, financial, and emotional support throughout a patient's fertility ...

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Contractual Technical Customer Success Manager information

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$51K

$152.3K

$193.5K

How much do contractual technical customer success manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for contractual technical customer success manager in the United States is $152,287.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,500.00 and $181,000.00 per year, depending on experience, location, and employer.

What is the difference between Contractual Technical Customer Success Manager vs Technical Customer Success Manager?

AspectContractual Technical Customer Success ManagerTechnical Customer Success Manager
CredentialsTypically requires technical certifications, customer success training, and contractual experienceRequires technical background, certifications, and customer success skills
Work EnvironmentWorks on short-term contracts, often remotely, with multiple clientsUsually employed full-time, working directly with clients in a company setting
Employer & Industry UsageCommon in SaaS, tech consulting, and freelance environmentsWidely used in SaaS, software companies, and tech industries

In summary, a Contractual Technical Customer Success Manager focuses on short-term, contractual engagements, often with multiple clients, requiring specific certifications and flexible work arrangements. In contrast, a Technical Customer Success Manager is typically a full-time employee working directly within a company to ensure customer satisfaction and retention.

What cities are hiring for Contractual Technical Customer Success Manager jobs?

Cities with the most Contractual Technical Customer Success Manager job openings:

What are the most commonly searched types of Technical Customer Success Manager jobs?

The most popular types of Technical Customer Success Manager jobs are:

What states have the most Contractual Technical Customer Success Manager jobs?

States with the most job openings for Contractual Technical Customer Success Manager jobs include:

Contractual Technical Customer Success Manager jobs near you

Customer Success Manager

IOTAP Inc

Reston, VA • On-site

Other

Re-posted 27 days ago

Job description

Customer Success Manager

IOTAP is the creator of Work 365. Work 365 is a SaaS application for companies generating revenue through a subscription model. Work 365 users are services companies and cloud resellers that are looking to grow their revenue. We have users around the world and a global team that supports our customer's needs. We are looking for someone with an imagination that can work in a fast-paced environment, with a global team with plenty of flexibility and opportunity to grow. You will be working with the business leaders to drive outcomes in a fast-growing market.

As a Customer Success Manager, you will partner with customer stakeholders to understand their business objectives and align Work 365's solutions accordingly, supporting growth in our scale-up accounts and interacting with founders, owner-operators, and other C-level executives within our scale-up accounts. You will monitor customer adoption, drive engagement, and support customers throughout their journey. This role is ideal for someone with a strong technical aptitude, customer-first mindset, and problem-solving skills.

Key Responsibilities
  • Guide customers to success by developing and executing strategic account plans focused on adoption, retention, and measurable outcomes
  • Monitor and analyze customer usage data to identify adoption trends, risks, and opportunities
  • Gather customer feedback to drive product improvements and advocate for user needs internally
  • Collaborate cross-functionally with onboarding, technical support, and product teams to resolve issues and optimize customer experience
  • Find paths for success, helping them unlock the full potential of Work 365's features
  • Manage and maintain customer product catalogs, including subscriptions, invoicing, and CSP integrations
  • Ensure contract adherence while supporting clients through renewals, expansions, and changes
  • Support customer escalations, troubleshooting business and technical challenges efficiently
Requirements
  • 2+ years of experience in customer success, account management, consulting, or a related role (SaaS or software experience preferred)
  • Strong relationship management skills, with a customer-centric and empathetic approach
  • Technical proficiency — comfortable explaining complex processes to both technical and non-technical stakeholders
  • Excellent communication skills (written, verbal, and presentation)
  • Data-driven mindset, able to use metrics and analysis to make strategic decisions
  • Project management skills — capable of juggling multiple priorities in a fast-paced environment
  • Experience with Microsoft Dynamics, Power Apps, or CSP programs
  • Strong troubleshooting and problem-solving skills, with a proactive approach to issue resolution
  • Detail-oriented with a sense of urgency, thriving in an environment that requires quick responses

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