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Director Technical Customer Success Manager Jobs

P3 Hotels

Customer Success Manager

Boulder, CO · On-site

$60 - $80/hr

The successful applicant has previous experience working in a fast-moving technical environment ... direct contact with clients. The new Customer Success Manager will work alongside the team in ...

Trimble, Inc.

Customer Success Manager

Alpharetta, GA · On-site

$65K - $89K/yr

Join our dedicated team and make a direct impact on our customers' success every day. About Us ... technical aptitude to master Document Crunch's product offerings, business model, and emerging ...

Qualifacts

Customer Success Manager

Tampa, FL

Highly self-motivated and directed * Superior attention to detail Knowledge, Skills, and Abilities ... Able to work and communicate effectively with Customers' technical and non-technical ...

Kastle Systems

Customer Success Manager

Fremont, CA · On-site

Technical competence (understanding of software, hardware, networks, etc.) * Detail oriented ... High level of initiative, self-directed, and works well in a team environment * Experience training ...

SLB

Customer Success Manager

Houston, TX · On-site

Role Description: The Customer Success Manager is responsible for ensuring the success ... Escalate technical and 2nd line support issues to ensure prompt response to more serious issues. 7. ...

Atomus

Customer Success Manager

San Francisco, CA · On-site

... directors) and drive documentation to sign-off. * Guide customers through the NIST 800-171 and CMMC Level 2 lifecycle, translating technical controls into clear business outcomes. * Partner with a ...

Canals

Customer Success Manager

Austin, TX · Remote

This role blends relationship management with technical problem-solving and strategic enablement ... Typically, 5-8 years in Customer Success for a B2B SaaS product. * Experience working in an early ...

Canals

Customer Success Manager

San Francisco, CA · Remote

This role blends relationship management with technical problem-solving and strategic enablement ... Typically, 5-8 years in Customer Success for a B2B SaaS product. * Experience working in an early ...

Canals

Customer Success Manager

Chicago, IL · On-site

This role blends relationship management with technical problem-solving and strategic enablement ... Typically, 5-8 years in Customer Success for a B2B SaaS product. * Experience working in an early ...

SimX, Inc

Customer Success Manager

San Francisco, CA · On-site +1

Customer Success Manager OUR COMPANY SimX is a fast-growing company bringing virtual and augmented ... Product & Technical Expertise * Technical Onboarding: Lead comprehensive virtual and in-person ...

REXEL

Customer Success Manager

Rochester, NY · On-site

The Customer Success Manager is responsible for growing and retaining Rexel's Annual Recurring ... Bachelor's Degree in Business or Technical degree preferred Knowledge, Skills & Abilities * Must ...

DealHub

Customer Success Manager

Austin, TX · Remote

Train and provide technical sessions to new customers, ensuring they have a smooth transition onto ... Have 5+ years of proven experience as a Customer Success Manager from Saas companies - is a must

Oryx Software Inc

Customer Success Manager

Mclean, VA · On-site

$65K - $75K/yr

... Customer Success Manager in the innovative dental technology space. The ideal candidate will be ... This role requires a blend of technical understanding, relationship management, and a proactive ...

NGE Sports

Customer Success Manager

Boston, MA · On-site

$90 - $140/hr

This role combines deep technical expertise in cost accounting and IT Financial Management (ITFM ... The Customer Success Manager will act as a trusted advisor to senior stakeholders, performing ...

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All JobsBusiness JobsCustomer Service JobsDirector of Customer Service JobsDirector Technical Customer Success Manager Jobs

Director Technical Customer Success Manager information

See salary details

$51K

$152.3K

$193.5K

How much do director technical customer success manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for director technical customer success manager in the United States is $152,287.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,500.00 and $181,000.00 per year, depending on experience, location, and employer.

What is the difference between Director Technical Customer Success Manager vs Customer Success Manager?

AspectDirector Technical Customer Success ManagerCustomer Success Manager
CredentialsTypically requires advanced degrees and technical certificationsUsually requires a bachelor's degree, customer service or related certifications
Work EnvironmentLeads teams, strategic planning, high-level client interactionsManages individual client accounts, day-to-day customer interactions
Employer & Industry UsageUsed in tech, SaaS, and enterprise software companiesCommon across SaaS, tech, and service industries
Search & Comparison IntentOften searched for by those seeking leadership roles or strategic positionsOften searched by those looking for operational or client-facing roles

The main difference is that the Director Technical Customer Success Manager focuses on leading teams and strategic initiatives, while the Customer Success Manager handles direct client relationships and account management. Both roles require strong technical knowledge, but the director position involves higher-level planning and leadership responsibilities.

What cities are hiring for Director Technical Customer Success Manager jobs?

Cities with the most Director Technical Customer Success Manager job openings:

What are the most commonly searched types of Technical Customer Success Manager jobs?

The most popular types of Technical Customer Success Manager jobs are:

What states have the most Director Technical Customer Success Manager jobs?

States with the most job openings for Director Technical Customer Success Manager jobs include:

Director Technical Customer Success Manager jobs near you

Customer Success Manager

Kastle Systems International, LLC

Fremont, CA • On-site

$75 - $120/hr

Other

Posted 18 days ago

Kastle Systems rating

9.1

Company rating: 9.1 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

3rd of 118 rated security

Job description

Overview

Join the leader in providing smarter solutions for a safer world. The property technology space is growing rapidly, and Kastle Systems is leading the way. Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries. Delivering a world class customer experience drives everything we do, and Kastle’s mission is to be our customers’ best service provider and to ensure that their security is the most effective, efficient and convenient. Kastle's integrated security solution, including access control, video, and remote video monitoring, significantly reduces costs and improves the critically important 24-x-7 performance for building owners, developers and tenants.

Kastle is hiring a Customer Success Manager! This position serves as the primary business contact for the client and is responsible for client satisfaction of the portfolio. The Customer Success Manager is expected to consistently provide excellent customer service to accounts, socialize the Kastle value proposition as well as represent client needs and goals within the organization to ensure quality. In addition, the Customer Success Manager will build relationships with clients. This is not a sales position.

Responsibilities
  • Serves as the primary point of contact and builds long-term relationships with customers.
  • Act as client’s advocate within Kastle and ensure that all aspects of our services are delivered as expected to clients; develop a deep understanding of the client’s security and facilities needs and provide advice on Kastle-centric and industry best practices.
  • Utmost responsiveness to client calls and emails – addressing needs as the primary point-of-contact for support for the client. Assist in coordination of responses related to areas outside of primary responsibilities, for issues such as installation project status and on-time completion, support issues escalation, sales opportunities follow up, etc.
  • Travels to client sites for training, installation support, quarterly check-ins, and to meet client needs as they arise.
  • Monitors and analyzes customer’s usage of our service.
  • Develop cross-functional relationships with Business Development Managers, Project Managers, Field Service technicians, the Client Services team, and the Kastle Operations Center to ensure an exceptional experience for clients with all aspects of their Kastle experience; support these other teams as a conduit to the client.
  • Client relationship management, with significant focus on the business relationship in order to drive a 95% client retention and renewal rate, as well as an average 2% renewal revenue increase through annual (contractually agreed) price increase across the account base.
Qualifications
  • Bachelor’s degree preferred
  • 2-4 years of Account Management/Customer Success Management experience
  • Ability to create, maintain, and enhance customer relationships
  • Professional, polished in appearance and able to communicate in a detailed and articulate manner
  • Technical competence (understanding of software, hardware, networks, etc.)
  • Detail oriented, motivated, persistent and a skilled negotiator
  • High level of initiative, self-directed, and works well in a team environment
  • Experience training customers on the use of technology
  • Experience in navigating through complex set of legacy and current technology platforms (Microsoft Dynamics CRM, AX, and proprietary software, among others).
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