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Director Technical Customer Success Manager Jobs in Indiana

Grote Industries

Customer Success Manager

Madison, IN · On-site

Customer Success Manager The Customer Success Manager will oversee the day-to-day customer ... Technical troubleshooting of trailer electrical systems, telematics systems, cellular and Bluetooth ...

Grote Industries

Customer Success Manager

Madison, IN · On-site

The Customer Success Manager will oversee the day-to-day customer interactions for our growing ... customer satisfaction. - Technical troubleshooting of trailer electrical systems, telematics ...

Genesys

... technical concepts into clear business value * Proficiency with CRM systems and customer success ... Experience partnering with senior leaders and influencing decisions without direct authority

New

iCIMS

Customer Success Manager

Indianapolis, IN · On-site

$70K - $80K/yr

Using Gainsight and analytics, you'll build success plans aligned to customer goals, manage health and risk, and partner with Account Management to support renewals and expansion. You'll serve as the ...

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All JobsTechnical Customer Success JobsDirector Technical Customer Success Manager JobsDirector Technical Customer Success Manager Jobs in Indiana

Director Technical Customer Success Manager information

What is the difference between Director Technical Customer Success Manager vs Customer Success Manager?

AspectDirector Technical Customer Success ManagerCustomer Success Manager
CredentialsTypically requires advanced degrees and technical certificationsUsually requires a bachelor's degree, customer service or related certifications
Work EnvironmentLeads teams, strategic planning, high-level client interactionsManages individual client accounts, day-to-day customer interactions
Employer & Industry UsageUsed in tech, SaaS, and enterprise software companiesCommon across SaaS, tech, and service industries
Search & Comparison IntentOften searched for by those seeking leadership roles or strategic positionsOften searched by those looking for operational or client-facing roles

The main difference is that the Director Technical Customer Success Manager focuses on leading teams and strategic initiatives, while the Customer Success Manager handles direct client relationships and account management. Both roles require strong technical knowledge, but the director position involves higher-level planning and leadership responsibilities.

What cities in Indiana are hiring for Director Technical Customer Success Manager jobs?

Cities in Indiana with the most Director Technical Customer Success Manager job openings:

Director Technical Customer Success Manager jobs near you

Customer Success Manager

Grote Industries

Madison, IN • On-site

Other

Re-posted 11 days ago

Job description

Customer Success Manager

The Customer Success Manager will oversee the day-to-day customer interactions for our growing Grote Networks business unit. They'll contribute to a high-performing support team, create scalable processes, and redefine what exceptional customer experience means in the connected technology industry. They're responsible for delivering top-tier, 24/7/365 service that exceeds customer expectations. This person must communicate clearly and proactively, always on the lookout for ways to increase satisfaction and continuously refine how we serve our customers. They should bring the kind of energy and adaptability that thrives in a startup-like environment. Most importantly, they must have an entrepreneurial mindset, owning their work, thinking on their feet, innovating on the fly, and pushing our business forward every single day.

Position Duties:

  • Supports and leads all customer support activities.
  • Guides new customers through setup, product training, and best practices to facilitate early success and faster adoption.
  • Monitor usage and trailer health metrics to identify trends, potential risks, and opportunities to optimize usage and customer satisfaction.
  • Technical troubleshooting of trailer electrical systems, telematics systems, cellular and Bluetooth connectivity.
  • Offer recommendations for additional features or use cases based on the customer's needs and objectives.
  • Create and maintain documentation, FAQs, and instructional materials to support customer self-service.
  • Gather and synthesize customer feedback to influence the product roadmap, ensuring it aligns with market needs and customer expectations.

Requirements: A bachelor's degree in engineering, marketing, or related area of focus or comparable experience, and a minimum of 10 years of professional customer service experience and 5 years of experience in management positions. Prior experience in the commercial semi-trailer industry is a plus. The ability to travel up to 25% of the time is necessary. Proactive thinking and problem-solving skills as well as the ability to influence others and show initiative is expected.

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