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Ehr Customer Success Manager Jobs (NOW HIRING)

Lawyer.com

Customer Success Manager Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go ...

Motivosity

Customer Success Manager

Lehi, UT · Hybrid

$65K - $95K/yr

Come join Motivosity as a Customer Success Manager! Maybe you're already at a cool company, but Motivosity is a bucket list company and except for the last three years, now's the most exciting time ...

Motivosity

Customer Success Manager

Lehi, UT · On-site

Join Motivosity as a Customer Success Manager Maybe you're already at a cool company, but Motivosity is a bucket list company and except for the last three years, now's the most exciting time to join.

Flip CX

Customer Success Manager

Marina Del Rey, CA · On-site

$80K - $110K/yr

Customer Success Manager Location: Marina del Rey, CA (Onsite M-F) Flip is an innovative company ... Familiarity with EHR/PM integrations (Epic, Athena, Experity, eClinicalWorks, etc.) * Knowledge of ...

StarTech.com

Customer Success Manager

Chicago, IL

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

StarTech.com

Customer Success Manager

FL · Remote

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

StarTech.com

Customer Success Manager

PA · Remote

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

StarTech.com

Customer Success Manager

Newark, CA

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

StarTech.com

Customer Success Manager

Seattle, WA

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

We Recruit

Customer Success Manager

Los Angeles, CA · On-site

Customer Success Manager We are looking for a customer success manager who can provide ongoing support to our clients and network with them. The candidate should be able to contribute to building ...

Oma Robotics

Customer Success Manager

Customer Success Manager Oma Fertility is a network of fertility clinics located across the United States that provides medical, financial, and emotional support throughout a patient's fertility ...

Healthsnap

Customer Success Manager

$100K - $115K/yr

At HealthSnap, Customer Success Managers serve as the primary point of contact and trusted advisor ... Working knowledge of electronic health records (EHR) systems, particularly in a single-EHR private ...

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Ehr Customer Success Manager information

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$32.5K

$83.1K

$140K

How much do ehr customer success manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for ehr customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is an EHR Customer Success Manager?

EHR Customer Success Managers are professionals who help healthcare organizations effectively implement and use Electronic Health Record (EHR) systems. They work closely with clients to ensure a smooth onboarding process, provide ongoing support, and help maximize the value of the EHR software. Their responsibilities include training users, troubleshooting issues, and gathering feedback to improve the EHR product. By acting as a bridge between healthcare providers and software developers, they help ensure that the system meets the unique needs of medical practices and improves patient care.

What is the difference between Ehr Customer Success Manager vs Ehr Account Manager?

AspectEhr Customer Success ManagerEhr Account Manager
Primary FocusEnsuring customer satisfaction, onboarding, and retentionManaging client accounts, upselling, and renewals
Work EnvironmentCollaborative, customer-facing roles within healthcare or tech companiesClient relationship management, often in sales or service teams
CredentialsTypically requires healthcare, customer service, or related certificationsSales or account management experience, sometimes with industry-specific knowledge

The Ehr Customer Success Manager primarily focuses on onboarding, supporting, and retaining customers to ensure their success with Ehr products. In contrast, the Ehr Account Manager concentrates on managing existing client accounts, driving sales, and renewals. While both roles involve client interaction, the Customer Success Manager emphasizes customer satisfaction and long-term success, whereas the Account Manager centers on revenue growth and account expansion.

How does an EHR Customer Success Manager typically collaborate with healthcare providers and internal technical teams?

As an EHR Customer Success Manager, you'll act as a key liaison between healthcare providers and your company's technical or product teams. You'll regularly engage with clinicians and administrative staff to understand their workflows, address concerns, and ensure successful adoption of the EHR system. Internally, you'll coordinate with implementation specialists, support engineers, and product managers to resolve issues and relay customer feedback for ongoing product improvements. This collaborative approach helps ensure both customer satisfaction and continuous enhancement of the EHR platform.

What are the key skills and qualifications needed to thrive as an EHR Customer Success Manager, and why are they important?

To thrive as an EHR Customer Success Manager, you need a solid understanding of electronic health records systems, healthcare workflows, and customer relationship management, often supported by a degree in healthcare, IT, or business. Familiarity with EHR platforms (such as Epic or Cerner), CRM software, and basic data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you build strong client relationships and address user concerns effectively. These skills ensure smooth EHR adoption, high user satisfaction, and long-term client retention in a complex healthcare technology environment.
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Ehr Customer Success Manager jobs near you
Infographic showing various Ehr Customer Success Manager job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager

Symmetrio

Denver, CO • On-site

Full-time

Posted 10 days ago

Job description

Symmetrio is recruiting on behalf of an innovative healthcare technology company that is transforming oncology care through an AI-powered clinical software platform. Our client partners with leading cancer centers and health systems to improve clinical decision-making, streamline oncology workflows, and enhance patient outcomes.

As the organization continues its rapid growth, they are seeking an experienced Customer Success Manager to build strategic relationships with healthcare clients and ensure they realize maximum value from the platform.

The Customer Success Manager will serve as the primary strategic partner for a portfolio of oncology customers following implementation. This individual will be responsible for driving customer adoption, satisfaction, retention, and long-term success by developing trusted relationships with executive, clinical, operational, and IT stakeholders.

The ideal candidate combines healthcare technology experience with exceptional relationship management skills and understands the complexities of clinical workflows. This is a highly visible position that works cross-functionally with Sales, Clinical, Product Management, Engineering, and Support to ensure customers achieve measurable clinical and operational outcomes.

This position is based in the Denver area and requires approximately 40% travel throughout the United States.

Responsibilities
  • Serve as the primary relationship owner for assigned health system and oncology practice customers.
  • Develop trusted partnerships with executive, clinical, operational, and technical stakeholders.
  • Drive customer adoption through proactive engagement, workflow optimization, and best practice recommendations.
  • Monitor customer health metrics, utilization, and success milestones to maximize long-term retention.
  • Lead executive business reviews and communicate measurable value, ROI, and strategic recommendations.
  • Identify customer risks early and coordinate internal resources to ensure successful resolution.
  • Partner closely with Product, Clinical, Engineering, Sales, and Support teams to advocate for customer needs.
  • Gather customer feedback and translate insights into product enhancement opportunities.
  • Identify expansion opportunities within existing accounts while supporting renewals and long-term growth.
  • Develop strategic success plans with measurable objectives for each customer.
  • Represent the organization at customer meetings, conferences, and industry events.

Requirements

  • Bachelor's degree required; clinical degree preferred (RN, Radiation Therapist, Medical Dosimetrist, Medical Physicist, or related healthcare discipline).
  • 7+ years of experience in Customer Success, Strategic Account Management, Clinical Consulting, Healthcare IT, or Client Services.
  • Experience supporting enterprise healthcare software, SaaS platforms, clinical applications, or healthcare technology solutions.
  • Strong understanding of oncology or complex healthcare workflows is highly preferred.
  • Demonstrated success managing executive-level customer relationships within hospitals, health systems, or physician organizations.
  • Excellent communication, presentation, and relationship-building skills.
  • Proven ability to manage multiple enterprise customer engagements simultaneously.
  • Experience interpreting customer utilization metrics and driving adoption strategies.
  • Ability to collaborate effectively across commercial, clinical, product, and technical organizations.
  • Willingness to travel approximately 40%

Preferred Experience

    • Oncology software, oncology operations, radiation oncology, or cancer center experience.
    • Clinical workflow optimization or healthcare consulting.
    • Enterprise SaaS customer success methodologies.
    • EHR integration and healthcare interoperability experience.

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