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K12 Customer Success Manager Jobs (NOW HIRING)

PowerSchool Group

Customer Success Manager

Dallas, TX · Remote

Talk to an Expert Customer Success Manager Success 2026-52753 Dallas, TX Apply View All Jobs View ... Experience with EdTech SaaS, K12 districts, public sector, or enterprise accounts. * Familiarity ...

Mojo

Customer Success Manager

Richardson, TX · On-site

$40K - $42K/yr

Customer Success Manager Our team is looking for a dynamic and excited candidate to join our Customer Success team. Our Customer experience team delivers innovative and reliable solutions to power ...

Renaissance Services

Customer Success Manager II

Omaha, NE · Remote

$56K - $77K/yr

As a Customer Success Manager (CSM) at Renaissance, you are a part of the teacher and administrator ... Strong understanding of the K12 education competitive landscape * Strong organizational, analytical ...

We Recruit

Customer Success Manager

Los Angeles, CA

About the job Customer Success Manager We are looking for a customer success manager who can provide ongoing support to our clients and network with them. The candidate should be able to contribute ...

Aveva

Customer Success Manager

Philadelphia, PA · Hybrid

$89K - $148K/yr

Customer Success Manager (CSM) Location: Philadelphia, PA/ Houston, TX Employment Type: Full time (Hybrid -2-3 days onsite) Customer Success Managers (CSM) are the customer's primary contact to help ...

Bee Genius

Customer Success Manager

Oakland, CA

$70K - $100K/yr

Customer Success Manager Oakland, CA Join the team that's building the future of work, today. At Bee Genius, we thrive on innovation and pushing the boundaries -- and we are pushing the boundaries of ...

Darktrace Limited

Customer Success Manager

Chicago, IL · Hybrid

$100K - $115K/yr

Enterprise Customer Success Manager Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides ...

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Captivea USA

Customer Success Manager

Orlando, FL

$15K - $25K/mo

Customer Success Manager Captivea is a leading Odoo Gold Partner with a global presence across the USA, France, Switzerland, Canada, Singapore, and India. We help growing and mid-market companies ...

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K12 Customer Success Manager information

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$32.5K

$83.1K

$140K

How much do k12 customer success manager jobs pay per year?

As of Jun 12, 2026, the average yearly pay for k12 customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a K12 Customer Success Manager?

A K12 Customer Success Manager is a professional who works with schools and educational organizations to ensure they are effectively using educational products or services. They focus on building strong relationships with educators and administrators, providing training, troubleshooting issues, and helping schools achieve their goals with the product. Their role is to maximize customer satisfaction, encourage product adoption, and support student outcomes. Additionally, they often collect feedback to help improve products and services for K12 clients.

What are the key skills and qualifications needed to thrive as a K12 Customer Success Manager, and why are they important?

To thrive as a K12 Customer Success Manager, you need strong knowledge of education systems, relationship management skills, and experience working with K-12 institutions, often supported by a bachelor’s degree in education or a related field. Familiarity with CRM tools like Salesforce and learning management systems (LMS) is common, as well as experience with data analytics platforms. Exceptional communication, problem-solving, and empathy are vital soft skills for building trust and supporting diverse school stakeholders. These competencies are crucial for ensuring school clients achieve their goals, driving product adoption, and maintaining long-term partnerships in the education sector.

What is the difference between K12 Customer Success Manager vs K12 Account Manager?

AspectK12 Customer Success ManagerK12 Account Manager
Primary FocusEnsuring student and educator success, onboarding, and ongoing supportManaging client accounts, renewals, and sales growth
Work EnvironmentCollaborative, educational settings, support teamsSales-driven, client relationship management
Required CredentialsEducational background, customer service skillsSales experience, relationship management skills

The main difference is that a K12 Customer Success Manager focuses on supporting educators and students to ensure successful use of educational products, while a K12 Account Manager primarily manages client accounts to drive sales and renewals. Both roles require strong communication skills, but their goals and daily activities differ significantly.

How does a K12 Customer Success Manager typically collaborate with school administrators and educators to ensure successful product adoption?

A K12 Customer Success Manager works closely with school administrators and educators by providing onboarding support, training sessions, and ongoing check-ins to address questions or challenges. They act as a liaison between the school and the product team, gathering feedback and customizing solutions to meet each school's unique needs. Regular collaboration can include organizing webinars, facilitating user communities, and sharing best practices, all aimed at maximizing the impact and satisfaction of the educational technology or service provided.
More about K12 Customer Success Manager jobs
What cities are hiring for K12 Customer Success Manager jobs? Cities with the most K12 Customer Success Manager job openings:
What states have the most K12 Customer Success Manager jobs? States with the most job openings for K12 Customer Success Manager jobs include:
What job categories do people searching K12 Customer Success Manager jobs look for? The top searched job categories for K12 Customer Success Manager jobs are:
K12 Customer Success Manager jobs near you
Infographic showing various K12 Customer Success Manager job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.
Customer Success Manager

Customer Success Manager

PowerSchool Group

Dallas, TX • Remote

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

PowerSchool rating

9.2

Company rating: 9.2 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

14th of 188 rated software companies

Job description


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Customer Success Manager
Success

2026-52753

Dallas, TX
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Overview

Job Description
At PowerSchool, we are a dedicated team of innovators guided by our shared purpose of powering personalized education for students around the world. From the central office to the classroom to the home, PowerSchool supports the entire educational ecosystem as the global leader of cloud-based software for K12 education. Our employees make it all possible, and a career with us means you're joining a successful team committed to engaging, empowering, and improving the K12 education experience everywhere.

Team Overview
Our Customer Success team ensures districts and educators realize maximum value from their PowerSchool investment. Through investigative discovery, strategic guidance, and crossfunctional orchestration, we drive customer outcomes that increase satisfaction, retention, and account growth.

Responsibilities

  • The Customer Success Manager is an expert in uncovering customer needs, risks, and opportunities through structured conversations and data-driven analysis. This role is responsible for ensuring customers achieve successful outcomes, driving proactive retention strategies, and partnering closely with internal teams to strengthen renewal readiness and expansion opportunities.

    This is an individual contributor role requiring strong critical thinking, influence without authority, and exceptional communication.

    Your day-to-day job will consist of:

    • Customer Discovery & Insight Development:
    • Lead deepdive investigative conversations with customer stakeholders to uncover goals, constraints, risks, and growth opportunities.
    • Connect qualitative input with usage trends, support patterns, and operational data to form actionable insights.
    • Value Orchestration & Retention Strategy:
    • Partner with cross-functional teams (Support, Services, Product, Sales, and State/Partner teams) to execute retention playbooks and accelerate issue resolution.
    • Ensure customers achieve measurable outcomes tied to renewal timelines and district priorities.
    • Adoption & Engagement Ownership:
    • Guide customers through structured adoption programs mapped to maturity and product footprint.
    • Identify and close adoption gaps, increase stakeholder engagement, and drive improvements in CSAT/NPS.
    • Risk Identification & Mitigation:
    • Continuously evaluate customer health through data signals and leadership engagement quality.
    • Proactively surface risks early and lead the creation of "Get to Green" plans with clear actions, owners, and success metrics.
    • Executive Alignment & Value Storytelling:
    • Co-lead Executive Business Reviews (EBRs) with Sales to communicate business outcomes, product value, risk posture, and forward-looking initiatives.
    • Growth & Expansion Partnership
    • Identify expansion signals through investigative discovery and usage insights.
    • Collaborate with Sales to build valuebased cases for expansion - Sales manages commercial negotiation; you provide insight and advocacy.
    • Forecasting & Reporting:
    • Maintain accurate health and risk forecasts that inform renewal readiness.
    • Deliver data-driven recommendations to leadership on trending risks, adoption gaps, and strategic opportunities.
    • Process Improvement & Change Agility
    • Contribute to refining scalable CSM processes and best practices.
    • Navigate ambiguity with structured thinking, clear prioritization, and outcome-driven decision-making.
    • Customer Advocacy:
    • Serve as a senior point of escalation for adoption, value, or experience challenges.
    • Advocate internally for durable solutions that strengthen long-term partnership.
Qualifications

Minimum Qualifications

  • 5-8 years in Customer Success, Account Management, Consulting, or related roles in SaaS or technology-enabled environments.
  • Proven experience leading investigative customer conversations that reveal underlying needs, risks, and expansion opportunities.
  • Demonstrated ability to orchestrate cross-functional initiatives without direct authority.
  • Experience with health/risk forecasting, renewal readiness, and account planning.
  • Strong analytical and storytelling skills - ability to translate data into actionable insights.

Preferred Qualifications

  • Experience with EdTech SaaS, K12 districts, public sector, or enterprise accounts.
  • Familiarity with renewal motions and value-based selling concepts; ability to craft outcome aligned narratives.
  • Experience with Salesforce CRM, Co-Pilot and other AI tools, and Customer Success platforms for health scoring, usage analysis, and risk management.
Compensation & Benefits
Compensation & Benefits

PowerSchool offers the following benefits:

  • Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D)
  • Flexible Spending Accounts and Health Savings Accounts
  • Short-Term Disability and Long-Term Disability
  • Comprehensive 401(k) plan
  • Generous Parental Leave
  • Unrestricted paid time off (known as Discretionary Time Off - DTO)
  • Wellness Program, including ClassPass & Employee Assistance Program
  • Tuition Reimbursement
  • Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage

A reasonable estimate of the base compensation range for this position is $58,700 - $82,900 USD. This compensation range is specific to the United States and it incorporates many factors including but not limited to an applicant's skills and prior relevant experience and training; licensures, degrees, and certifications; internal equity; internal pay ranges; and market data/range parameters.

EEO Commitment
EEO Commitment

PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing accomodations@powerschool.com.

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