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K12 Customer Success Manager Jobs (NOW HIRING)

Monaire

Customer Success Manager

Somerville, MA · On-site

Enterprise Customer Success Manager Monaire builds intelligent HVAC optimization software that helps enterprise customers reduce energy costs, improve operational efficiency, and scale building ...

Ready Rebound

Customer Success Manager

Customer Success Manager As a Customer Success Manager, you'll be the trusted advisor to our clients, ensuring they achieve their desired outcomes through our services. You will build deep ...

Captivea USA

Customer Success Manager

Orlando, FL · On-site

$15K - $25K/mo

Customer Success Manager Captivea is a leading Odoo Gold Partner with a global presence across the USA, France, Switzerland, Canada, Singapore, and India. We help growing and mid-market companies ...

Aria Systems

Customer Success Manager

Philadelphia, PA · On-site

Customer Success Manager Department: Customer Success Location: US Remote About Aria Systems Aria provides a cloud-based monetization platform for subscription- and usage-based businesses. Aria ...

SWBC

Customer Success Manager

Customer Success Manager SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired ...

Valsoft Services

Customer Success Manager

Duluth, GA · On-site

The Role The Customer Success Manager is responsible for managing and growing relationships with assigned customers to ensure strong retention, customer satisfaction, and long-term value realization.

Route

Customer Success Manager

Customer Success Manager Lehi, Utah, United States; New York, New York, United States Director of Customer Success Lehi, Utah, United States; Remote Manager of Sales Compensation Lehi, Utah, United ...

Route

Customer Success Manager

Customer Success Manager Lehi, Utah, United States; New York, New York, United States Director of Customer Success Lehi, Utah, United States; Remote Manager of Sales Compensation Lehi, Utah, United ...

Autodesk

Customer Success Manager

Regional Customer Success Manager The Regional Customer Success Manager plays a pivotal role in driving the success of a portfolio of Autodesk's largest regional customers, primarily within the ...

Aria Systems

Customer Success Manager

Philadelphia, PA · On-site +1

Customer Success Manager Department: Customer Success Location: US Remote About Aria Systems Aria provides a cloud-based monetization platform for subscription- and usage-based businesses. Aria ...

E-Solutions

Customer Success Manager

Encino, CA · On-site

Customer Success Manager - UiPath Experience: 5-12 Years Role Overview The Customer Success Manager (CSM) - UiPath is responsible for ensuring customers achieve maximum value and business outcomes ...

Clever Devices Ltd.

Customer Success Manager

Apex, NC · On-site

$90K - $130K/yr

The Customer Success Manager will apply knowledge, experience, interpersonal skills and administrative techniques to ensure successful delivery of all managed and support services to Clever Devices ...

Aria Systems

Customer Success Manager

Customer Success Manager Department: Customer Success Location: US Remote About Aria Systems Aria provides a cloud-based monetization platform for subscription- and usage-based businesses. Aria ...

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Showing results 21-40

All JobsK12 Customer Success JobsK12 Customer Success Manager Jobs

K12 Customer Success Manager information

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$32.5K

$83.1K

$140K

How much do k12 customer success manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for k12 customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a K12 Customer Success Manager?

A K12 Customer Success Manager is a professional who works with schools and educational organizations to ensure they are effectively using educational products or services. They focus on building strong relationships with educators and administrators, providing training, troubleshooting issues, and helping schools achieve their goals with the product. Their role is to maximize customer satisfaction, encourage product adoption, and support student outcomes. Additionally, they often collect feedback to help improve products and services for K12 clients.

What are the key skills and qualifications needed to thrive as a K12 Customer Success Manager, and why are they important?

To thrive as a K12 Customer Success Manager, you need strong knowledge of education systems, relationship management skills, and experience working with K-12 institutions, often supported by a bachelor’s degree in education or a related field. Familiarity with CRM tools like Salesforce and learning management systems (LMS) is common, as well as experience with data analytics platforms. Exceptional communication, problem-solving, and empathy are vital soft skills for building trust and supporting diverse school stakeholders. These competencies are crucial for ensuring school clients achieve their goals, driving product adoption, and maintaining long-term partnerships in the education sector.

What is the difference between K12 Customer Success Manager vs K12 Account Manager?

AspectK12 Customer Success ManagerK12 Account Manager
Primary FocusEnsuring student and educator success, onboarding, and ongoing supportManaging client accounts, renewals, and sales growth
Work EnvironmentCollaborative, educational settings, support teamsSales-driven, client relationship management
Required CredentialsEducational background, customer service skillsSales experience, relationship management skills

The main difference is that a K12 Customer Success Manager focuses on supporting educators and students to ensure successful use of educational products, while a K12 Account Manager primarily manages client accounts to drive sales and renewals. Both roles require strong communication skills, but their goals and daily activities differ significantly.

How does a K12 Customer Success Manager typically collaborate with school administrators and educators to ensure successful product adoption?

A K12 Customer Success Manager works closely with school administrators and educators by providing onboarding support, training sessions, and ongoing check-ins to address questions or challenges. They act as a liaison between the school and the product team, gathering feedback and customizing solutions to meet each school's unique needs. Regular collaboration can include organizing webinars, facilitating user communities, and sharing best practices, all aimed at maximizing the impact and satisfaction of the educational technology or service provided.
More about K12 Customer Success Manager jobs
What cities are hiring for K12 Customer Success Manager jobs? Cities with the most K12 Customer Success Manager job openings:
What states have the most K12 Customer Success Manager jobs? States with the most job openings for K12 Customer Success Manager jobs include:
What job categories do people searching K12 Customer Success Manager jobs look for? The top searched job categories for K12 Customer Success Manager jobs are:
K12 Customer Success Manager jobs near you
Infographic showing various K12 Customer Success Manager job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager

Monaire

Somerville, MA • On-site

Other

Medical, Dental, Vision, PTO

Re-posted 2 days ago

Job description

Enterprise Customer Success Manager

Monaire builds intelligent HVAC optimization software that helps enterprise customers reduce energy costs, improve operational efficiency, and scale building performance. Our platform combines hardware, sensors, cloud software, and analytics, making customer success at Monaire deeply technical and outcome-driven.

ROLE OVERVIEW Monaire is seeking an Enterprise Customer Success Manager to own the post-sale success of our largest and most strategic customers. This role is responsible for customer retention, adoption, renewals, and expansion, while serving as the primary point of contact for enterprise accounts. This role works closely with Product, Engineering, and Support teams to ensure customers realize measurable business value from the Monaire platform.

KEY RESPONSIBILITIES

  • Enterprise Customer Ownership
    • Manage a portfolio of 10–20 enterprise customer accounts
    • Own customer health, retention, renewals, and expansion opportunities
    • Build strong relationships with executive, operational, and technical stakeholders
    • Ensure enterprise customers achieve measurable ROI from the Monaire platform
  • Customer Advocacy & Product Alignment
    • Act as the Voice of the Customer internally by translating customer feedback into clear product and engineering requirements
    • Partner with Product and Engineering teams to prioritize feature requests based on customer impact and business value
    • Communicate product roadmap tradeoffs and timelines clearly to customers
  • Cross-Functional Execution
    • Collaborate with Support to resolve high-priority issues and escalations
    • Troubleshoot customer workflows and configurations when needed
    • Provide hands-on guidance during complex deployments and implementations
  • Success Management & Expansion
    • Lead Quarterly Business Reviews (QBRs) focused on adoption, outcomes, risks, and next steps
    • Identify churn risk early and proactively drive mitigation plans
    • Identify and support expansion opportunities grounded in customer usage and value

REQUIRED QUALIFICATIONS

  • 5+ years of experience in Enterprise Customer Success or Account Management
  • Experience managing enterprise SaaS or technical customer accounts
  • Strong understanding of SaaS metrics including retention, churn, adoption, and renewals
  • Ability to work effectively with Product Managers and Engineers
  • Excellent written and verbal communication skills
  • High ownership mindset and comfort operating in fast-paced, ambiguous environments

PREFERRED QUALIFICATIONS

  • Experience in HVAC, energy, IoT, or industrial software
  • Experience with hardware and software integrated products
  • Startup or high-growth company experience

Benefits

  • Competitive salary and equity compensation
  • Health, dental, and vision insurance
  • Flexible paid time off (PTO)
  • Opportunity to influence product roadmap and company direction
  • Collaborative and execution-focused team culture

CAREER GROWTH

This role offers the opportunity to grow into senior customer success, account management, or customer leadership roles as Monaire scales its enterprise customer base.

Apply