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K12 Customer Success Manager Jobs (NOW HIRING)

Clever Devices Ltd.

Customer Success Manager

Woodbury, NY · On-site

$90K - $130K/yr

  • Medical

  • Life

  • Retirement

  • PTO

The Customer Success Manager will apply knowledge, experience, interpersonal skills and administrative techniques to ensure successful delivery of all managed and support services to Clever Devices ...

Pillar Corporation

Customer Success Manager

Customer Success Manager Pillar is actively looking for someone who loves to help others succeed while providing scalable support (via content) to users looking for support in launching their ...

Route

Customer Success Manager

Customer Success Manager Lehi, Utah, United States; New York, New York, United States Director of Customer Success Lehi, Utah, United States; Remote Manager of Sales Compensation Lehi, Utah, United ...

Autodesk

Customer Success Manager

Regional Customer Success Manager The Regional Customer Success Manager plays a pivotal role in driving the success of a portfolio of Autodesk's largest regional customers, primarily within the ...

Kajabi

Customer Success Manager

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Success Manager We are seeking a passionate and experienced Customer Success Manager to champion the success of our valued customers. As a member of our Customer Success team, you will be ...

Lever Demo 2

Customer Success Manager

Arlington, TX · On-site

The Customer Success Manager is the primary point of contact for existing customers and responsible for the successful onboarding of new accounts. The Customer Success Manager will help the customer ...

Level Data LLC

Customer Success Manager

Kalamazoo, MI · On-site

$80K - $85K/yr

  • Retirement

  • PTO

Customer Success Manager , State Implementations Are you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational ...

Level Data LLC

Customer Success Manager

Kalamazoo, MI · Remote

$80K - $85K/yr

  • Retirement

Customer Success Manager, State ImplementationsAre you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational ...

Tenable

Customer Success Manager

Customer Success Manager Bogotá - Colombia - Remote Tenable ® is the Exposure Management company. Over 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our ...

SWBC

Customer Success Manager

  • Medical

  • Retirement

Customer Success Manager SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired ...

Eaton Corporation

Customer Success Manager

Raleigh, NC · On-site

$215K/yr

  • Medical

  • Retirement

Eaton\'s Digital Office is seeking a Customer Success Manager to support our expanding portfolio of Brightlayer software solutions. This role will orchestrate the post-sale customer journey, helping ...

HealthX Ventures

Customer Success Manager

Manhattan, NY · On-site

Customer Success Manager Brooklyn Health is solving the measurement problem in mental health through accurate, objective, and sensitive measurement of symptoms, enabling precision neuroscience in ...

New

Eaton Plc

Customer Success Manager

Raleigh, NC · On-site

Customer Success Manager Eaton's Digital Office is seeking a Customer Success Manager to support our expanding portfolio of Brightlayer software solutions. This role will orchestrate the post-sale ...

New

Metroll

Customer Success Manager

Fontana, CA · On-site

$50K - $70K/yr

The Customer Success Manager is responsible for monitoring and maximizing the customer experience by providing a high-touch, consultative approach to customer service. This includes delivering ...

Symmetrio

Customer Success Manager

Denver, CO

The Customer Success Manager will serve as the primary strategic partner for a portfolio of oncology customers following implementation. This individual will be responsible for driving customer ...

Addison Group

Customer Success Manager

Centennial, CO · On-site

$83K - $117K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Customer Success Manager Location: Centennial, CO Industry: Manufacturing Pay: $83,000 - $117,000 annually Benefits : Eligible for Medical, Dental, Vision, 401K About Our Client: Addison Group is ...

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K12 Customer Success Manager information

See salary details

$32.5K

$83.1K

$140K

How much do k12 customer success manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for k12 customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a K12 Customer Success Manager?

A K12 Customer Success Manager is a professional who works with schools and educational organizations to ensure they are effectively using educational products or services. They focus on building strong relationships with educators and administrators, providing training, troubleshooting issues, and helping schools achieve their goals with the product. Their role is to maximize customer satisfaction, encourage product adoption, and support student outcomes. Additionally, they often collect feedback to help improve products and services for K12 clients.

How does a K12 Customer Success Manager typically collaborate with school administrators and educators to ensure successful product adoption?

A K12 Customer Success Manager works closely with school administrators and educators by providing onboarding support, training sessions, and ongoing check-ins to address questions or challenges. They act as a liaison between the school and the product team, gathering feedback and customizing solutions to meet each school's unique needs. Regular collaboration can include organizing webinars, facilitating user communities, and sharing best practices, all aimed at maximizing the impact and satisfaction of the educational technology or service provided.

What are the key skills and qualifications needed to thrive as a K12 Customer Success Manager, and why are they important?

To thrive as a K12 Customer Success Manager, you need strong knowledge of education systems, relationship management skills, and experience working with K-12 institutions, often supported by a bachelor’s degree in education or a related field. Familiarity with CRM tools like Salesforce and learning management systems (LMS) is common, as well as experience with data analytics platforms. Exceptional communication, problem-solving, and empathy are vital soft skills for building trust and supporting diverse school stakeholders. These competencies are crucial for ensuring school clients achieve their goals, driving product adoption, and maintaining long-term partnerships in the education sector.

What is the difference between K12 Customer Success Manager vs K12 Account Manager?

AspectK12 Customer Success ManagerK12 Account Manager
Primary FocusEnsuring student and educator success, onboarding, and ongoing supportManaging client accounts, renewals, and sales growth
Work EnvironmentCollaborative, educational settings, support teamsSales-driven, client relationship management
Required CredentialsEducational background, customer service skillsSales experience, relationship management skills

The main difference is that a K12 Customer Success Manager focuses on supporting educators and students to ensure successful use of educational products, while a K12 Account Manager primarily manages client accounts to drive sales and renewals. Both roles require strong communication skills, but their goals and daily activities differ significantly.

More about K12 Customer Success Manager jobs

What cities are hiring for K12 Customer Success Manager jobs?

Cities with the most K12 Customer Success Manager job openings:

What states have the most K12 Customer Success Manager jobs?

States with the most job openings for K12 Customer Success Manager jobs include:

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The top searched job categories for K12 Customer Success Manager jobs are:

K12 Customer Success Manager jobs near you
Infographic showing various K12 Customer Success Manager job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager

Clever Devices Ltd.

Woodbury, NY • On-site

$90K - $130K/yr

Full-time

Medical, Life, Retirement, PTO

Re-posted 24 days ago

Job description

As THE leader in transit technology, Clever Devices, (Hitachi Rail CD U.S. Ltd.) vision is to make meaningful contributions to worldwide mobility. Our goal is to be the leading provider of exciting technology that improves the quality of mobility in communities around the world. We are continuing to grow, and are looking for a Customer Success Manager to join our team.


The Customer Success Manager will apply knowledge, experience, interpersonal skills and administrative techniques to ensure successful delivery of all managed and support services to Clever Devices customers. Their actions ensure customer satisfaction, fulfilment and retention. They advocate on behalf of the customer internally, communicating information and providing operational recommendations to strategic plans/projects. They will work with the operations team to forecast vehicle & solution deployment, develop preventive maintenance plans, prepare and complete action plans; implement changes, customer-service standards; assist to resolve problems; identify service trends and determine system/process improvements. They are also expected to own the communication and management of any service issue or escalation internally and externally.  They are responsible for ensuring timely and efficient service to our customers. This position will be responsible for Clever Devices’s most demanding clients.

Depth of Knowledge Required

High level of Customer Success/Service knowledge with the customer facing skills to go along with. Additionally, should have a good understanding of analytics, reporting, service improvement, and general business acumen is required. Public Transit experience preferred. This position is responsible for the success of all managed and support services for assigned accounts, as well as ensuring and maintaining a high customer satisfaction across all services at all times.

Internal & External Relationship Responsibilities

The Clever Customer Success Manager regularly influences internal and external stakeholders in achieving beneficial outcomes. The Clever Customer Success Manager is the primary point of contact for assigned accounts. This position will make recommendations to internal and external stakeholders about account related issues and ensure resolution of problems in conjunction with assigned team members. This position requires proactive planning, clear communication, expert execution and team work to coordinate resources within Clever Devices to support assigned accounts. This position must regularly communicate answers to complex questions and respond to detailed inquiries regarding client issues or concerns. This position determines Customer Success requirements by maintaining regular contact with customers; visiting operational environments; conducting surveys; benchmarking best practices.

  • This position handles and is expected to protect all internal confidential information and must utilize discretion and judgment based on company policies and procedure.
  • Manage and leverage relationships with internal and external stakeholders in order to achieve high customer satisfaction and retention.
  • Utilizes a network of relationships to collect and disseminate information, build support, and secure buy-in to achieve desired objectives

Key Responsibilities

  • Coordinate and contribute on weekly/monthly/quarterly/annual meetings with customers to present call and incident data, activity, utilization, trends, analysis, health, status, risks, and recommendations
  • Detailed understanding, reporting on, and delivery to SLA’s and SLO’s
  • Solicit feedback on customer satisfaction using survey, scorecards, etc.
  • Ensure all stakeholders are aware of requirements of maintaining high customer satisfaction
  • Proactive management of operational runbook for assigned accounts
  • Auditing the performance of the Clever Devices TAC and Field Service for assigned accounts
  • Review and comment on SOW development for new opportunities
  • Onboarding of customers to support phase
  • Ensure customer information accuracy across all platforms and databases
  • Responsible for conveying customer requirements during creation of new policies and procedures
  • Tracking, reporting and resolving escalations
  • Building relationships internally and externally
  • Organize and manage upgrades and other small, non-deployment customer projects
  • Planning, drafting, implementing and communicating Continuous Service Improvement plans
  • Identify and assist in additional end user training and adoption opportunities
  • Identify new revenue opportunities
  • Track and manage service renewals
  • Delivering customer communications and incident reports
  • Identifying, tracking, reporting and processing Change requests related to service
  • Uses knowledge of general financial and accounting principles to understand and communicate how decisions affect bottom line for assigned accounts
  • Work collaboratively across all organizational levels including executives, managers, front line, technical subject matter experts, and IT etc.
  • Continuously improve Customer Success Management process and methodologies
  • In depth understanding of operational service delivery key performance indicators
  • Strong customer orientation and ability to interface with VP level management in customer environments
  • Create SOPs for their position
  • Other duties as assigned

Clever Devices, (Hitachi Rail CD U.S. Ltd.) is an Affirmative Action/Equal Opportunity Employer

The compensation range posted for this position represents the anticipated minimum and maximum compensation for this position based upon a good faith and reasonable estimate. The exact compensation offered will depend on several factors such as the candidate’s experience, skills, training, education and/or physical location; internal equity; and, budget.


In addition, Clever Devices, (Hitachi Rail CD U.S. Ltd.) offers a variety of benefits to eligible employees, including health insurance coverage, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and time off, and many others, depending on the level and position offered. Many of these benefits are subsidized or fully paid for by the company.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice based on business need.