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Remote Senior Customer Success Manager Jobs (NOW HIRING)

Creative Workforce Solutions

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Senior Customer Success Manager

Kansas City, MO · Remote

$120K - $160K/yr

Remote We're looking for a driven Senior Customer Success Manager to own the post-sales journey for our Identity Validation platform customers. You'll be a trusted advisor who helps clients navigate ...

Benepass

Senior Customer Success Manager

$100K - $130K/yr

Traditional one-size-fits-all benefits packages no longer cut it in today's hybrid and remote-first ... We are hiring two Senior Customer Success Managers: one to support our SMB customer segment and one ...

Perseus Group

Senior Customer Success Manager

$99K - $121K/yr

Senior Customer Success Manager Remote US Overview: TUNE, part of the Andromeda operating group within Constellation Software Inc. (CSI), is a leading SaaS platform in the partner and affiliate ...

Modulate

Senior Customer Success Manager

Somerville, MA · On-site +1

We're looking for a Senior Customer Success Manager to join the Business Development team to work ... Hybrid work: core in-office days with flexible remote options * Regular leadership and industry ...

Modulate

Senior Customer Success Manager

Somerville, MA · On-site +1

$128K/yr

We're looking for a Senior Customer Success Manager to join the Business Development team to work ... Hybrid work: core in-office days with flexible remote options * Regular leadership and industry ...

PreVeil, Inc.

Senior Customer Success Manager

As a Senior Customer Success Manager, you will be the dedicated champion for our Small to ... Bachelor's Degree and minimum GPA of 3.6 * Remote - Eastern or Central Time Zone required

Horizon3.ai

Senior Customer Success Manager

Get to Know Us Horizon3.ai is a fast-growing, remote cybersecurity company dedicated to the mission ... About the Role We are seeking a dedicated and experienced Senior Customer Success Manager (CSM) to ...

PointClickCare

(US) Sr. Customer Success Manager

$118K - $132K/yr

The ideal Senior Customer Success Manager will possess business consulting background and ... remote environment to deliver customer success. * Proven proficiency in data analysis including ...

Accelerated Connections

Drive Strategic Customer Outcomes andLong TermValue GTT is hiring a Senior Customer Success Manager ... Remote

Certinia

Senior Customer Success Manager-US

Austin, TX · On-site +1

$110K - $190K/yr

Senior Customer Success Manager Remote in the US WHO WE ARE Certinia (formerly FinancialForce) delivers a Services-as-a-Business platform that powers and connects all aspects of services operations ...

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Remote Senior Customer Success Manager information

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$32.5K

$83.1K

$140K

How much do remote senior customer success manager jobs pay per year?

As of Jul 27, 2026, the average yearly pay for remote senior customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is the difference between Remote Senior Customer Success Manager vs Remote Customer Success Manager?

AspectRemote Senior Customer Success ManagerRemote Customer Success Manager
ResponsibilitiesOversees client relationships, mentors team members, develops strategies for retentionManages client accounts, ensures satisfaction, supports onboarding
Required CredentialsExperience in customer success, often a bachelor’s degree, leadership skillsCustomer success experience, relevant certifications, communication skills
Work EnvironmentSenior role with strategic focus, often involves cross-team collaborationOperational role, direct client interaction, team support
Industry UsageCommon in SaaS, tech, and service industriesWidely used across similar industries for client management

The Remote Senior Customer Success Manager typically has more strategic responsibilities and leadership duties compared to the Remote Customer Success Manager, who focuses on day-to-day client support and account management. Both roles require customer success experience, but the senior position often involves mentoring and strategic planning.

More about Remote Senior Customer Success Manager jobs
What cities are hiring for Remote Senior Customer Success Manager jobs? Cities with the most Remote Senior Customer Success Manager job openings:
What states have the most Remote Senior Customer Success Manager jobs? States with the most job openings for Remote Senior Customer Success Manager jobs include:
What job categories do people searching Remote Senior Customer Success Manager jobs look for? The top searched job categories for Remote Senior Customer Success Manager jobs are:
Remote Senior Customer Success Manager jobs near you
Infographic showing various Remote Senior Customer Success Manager job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.
Senior Customer Success Manager

Senior Customer Success Manager

Creative Workforce Solutions

Kansas City, MO • Remote

$120K - $160K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

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Job description

Senior Customer Success Manager

Intellicheck


$120,000 - $160,000

Intellicheck delivers real-time, authoritative identity verification by analyzing DMV-issued ID data with a single scan to detect fake or altered IDs. Our platform minimizes false positives while ensuring a seamless, trusted experience for users, supporting both in-person and digital transactions. We verify nearly 100 million IDs annually for major banks, credit card issuers, title insurance companies, and law enforcement agencies across North America. As a hardware vendor-neutral, omnichannel SaaS solution, Intellicheck works seamlessly with your existing mobile devices and scanners to provide reliable identity verification at scale.

Senior Customer Success Manager

Location: Remote

We're looking for a driven Senior Customer Success Manager to own the post-sales journey for our Identity Validation platform customers. You'll be a trusted advisor who helps clients navigate the fraud identity landscape, drives measurable value, and serves as the voice of the customer inside our organization.

What You'll Do

  • Drive growth: Build and execute success plans that improve account health, increase NRR, and identify expansion opportunities. Lead strategic quarterly business reviews.
  • Build relationships: Establish trusted, multi-level relationships that boost engagement and loyalty.
  • Own adoption: Lead implementations, monitor product usage, and drive time-to-value.
  • Turn insights into action: Use customer feedback and data to shape product improvements and resolve pain points.
  • Manage renewals: Own renewal quoting, expansion, and MSA negotiations.
  • Collaborate cross-functionally: Partner with sales, marketing, product, engineering, and support to deliver seamless experiences and resolve escalations.
  • Support continuous improvement: Contribute to CS playbooks, best practices, and internal documentation.

Additional Responsibilities

  • Manage a portfolio of Strategic Enterprise accounts in Banking and Retail
  • Run onboarding activities: kickoffs, milestone tracking, action-item follow-up
  • Deliver client training and workshops
  • Maintain accurate records in Salesforce and CS platforms
  • Stay current on industry trends and fraud/identity technology

What You Bring

  • 7+ years in a customer success role with a track record of driving NRR and portfolio growth
  • Strong problem-solving skills in complex, multi-stakeholder environments, with solid data analysis and synthesis ability
  • Detail-oriented with solid project management fundamentals; able to juggle multiple priorities
  • Self-starter mentality with a proactive, partnership-driven approach
  • Bonus: experience in fraud/identity or a fast-growing SaaS company

Please send a resume.  

Intellicheck provides equal employment opportunities to current and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, sexual orientation, age, pregnancy, disability, handicap, citizenship, veteran or marital status, or any other legally recognized status entitled to protection under federal, state, or local anti-discrimination laws.

Company Description

We are currently recruiting for an outside client...please read the job posting in its entirety for more details about the position.
From compliance to recruitment and retention to operations and training methodologies, we will work with your company to solidify its basic structure and lay the foundation for growth. Creative Workforce Solutions thinks three to five years ahead of the workforce itself, implementing a forward-thinking approach to HR and technology for your workplace.