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Remote Senior Customer Success Manager Jobs (NOW HIRING)

Thrive Global

Senior Customer Success Manager

$125K - $150K/yr

The Senior Customer Success Manager is responsible for the successful delivery, adoption, and ongoing engagement of Thrive's technology solutions - and for helping customers realize meaningful ...

Tapcheck

Senior Customer Success Manager

Plano, TX · Remote

About the Job The Senior Customer Success Manager is the strategic anchor of the customer ... If remote, Ideally, candidates will sit in the following states: AL, AZ, CA, CO, DC, DE, FL, GA, ID ...

Observe.AI

Senior Customer Success Manager

$135K - $158K/yr

The Opportunity We are seeking a Senior Customer Success Manager to lead adoption, value ... Support for remote and hybrid work connectivity needs * Pre-tax Commuter Benefits : Tax-efficient ...

VibeIQ

Sr. Customer Success Manager

Boston, MA · On-site +1

POSITION SUMMARY We're hiring a Senior Customer Success Manager to own a book of business with our enterprise retail clients. You'll be the primary post-sale relationship owner, responsible for ...

Workato

Senior Customer Success Manager

Palo Alto, CA · On-site +1

Quartz ranked us the #1 best company for remote workers Responsibilities We are looking for an exceptional Senior Customer Success Manager - Commercial to join our growing team in the West Coast . In ...

Observe.AI

Senior Customer Success Manager

$135K - $158K/yr

Why Join Us We are seeking a Senior Customer Success Manager to lead adoption, value realization ... Support for remote and hybrid work connectivity needs * Pre-tax Commuter Benefits: Tax-efficient ...

Workato

Senior Customer Success Manager

Palo Alto, CA · On-site +1

Quartz ranked us the #1 best company for remote workers Responsibilities We are looking for an exceptional Senior Customer Success Manager - Commercial to join our growing team in the West Coast . In ...

Placer.ai

Senior Customer Success Manager

OR · Remote

$110K - $140K/yr

Placer.ai is looking for a talented Sr. Customer Success Manager who will manage a book of customer ... Remote opportunity with approx. 25% travel ADVANTAGES: * Proven ability to leverage business ...

VibeIQ Inc.

Sr. Customer Success Manager

Boston, MA · Remote

POSITION SUMMARY We're hiring a Senior Customer Success Manager to own a book of business with our enterprise retail clients. You'll be the primary post-sale relationship owner, responsible for ...

FourKites

Senior Customer Success Manager

$80K - $120K/yr

Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity FourKites is looking for an ambitious and experienced Senior Customer Success Manager to ...

Toolio

Senior Customer Success Manager

Brooklyn, NY · On-site +1

The Opportunity We are hiring a Senior Customer Success Manager to own customer outcomes after go ... Work From Home stipend to support your remote setup and ongoing home office needs. * Continuous ...

UpKeep

Sr. Customer Success Manager

Los Angeles, CA · On-site +1

With 100+ employees across the world, we support remote-first work with deep investment in our LA ... POSITION SUMMARY As a Sr. Customer Success Manager (Sr. CSM), you will be responsible for a ...

Total Expert

Senior Customer Success Manager

The Senior Customer Success Manager (CSM) plays a vital role in building strong, strategic ... This position is remote for candidates residing outside of Minnesota. For candidates based in ...

Axon

Sr. Customer Success Manager

Las Vegas, NV · On-site +1

$86K - $138K/yr

Remote from Utah, Montana or Nevada Reports to: SR. Manager, Customer Success Travel : 30% * Engage with your customers through regular calls, business reviews and daily needs * Monitor and manage ...

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Remote Senior Customer Success Manager information

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$32.5K

$83.1K

$140K

How much do remote senior customer success manager jobs pay per year?

As of Jun 9, 2026, the average yearly pay for remote senior customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is the difference between Remote Senior Customer Success Manager vs Remote Customer Success Manager?

AspectRemote Senior Customer Success ManagerRemote Customer Success Manager
ResponsibilitiesOversees client relationships, mentors team members, develops strategies for retentionManages client accounts, ensures satisfaction, supports onboarding
Required CredentialsExperience in customer success, often a bachelor’s degree, leadership skillsCustomer success experience, relevant certifications, communication skills
Work EnvironmentSenior role with strategic focus, often involves cross-team collaborationOperational role, direct client interaction, team support
Industry UsageCommon in SaaS, tech, and service industriesWidely used across similar industries for client management

The Remote Senior Customer Success Manager typically has more strategic responsibilities and leadership duties compared to the Remote Customer Success Manager, who focuses on day-to-day client support and account management. Both roles require customer success experience, but the senior position often involves mentoring and strategic planning.

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Remote Senior Customer Success Manager jobs near you
Senior Customer Success Manager

Senior Customer Success Manager

Thrive Global

Remote

$125K - $150K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

Thrive is a leading behavior change technology company founded by Arianna Huffington in 2016 with the mission to end the stress and burnout epidemic. Thrive helps individuals and organizations improve well-being, performance and mental resilience with its AI-powered behavior change technology platform. Thrive's Microsteps - small, science-backed steps to improve health and productivity - have been adopted by employees at more than 125 organizations in over 140 countries, from frontline and call center workers to executives at multinational companies.
If you're not sure that you're 100% qualified, but this sounds like a role you would Thrive in - we want you to apply! We believe skills are transferable and passion for our mission goes a long way.
The Customer Success Team is a driving force at Thrive Global. This growing team of Customer Success Managers (CSMs) oversees all phases of the customer lifecycle following the acquisition of a new customer. The Senior Customer Success Manager is responsible for the successful delivery, adoption, and ongoing engagement of Thrive's technology solutions - and for helping customers realize meaningful, measurable outcomes over time. As we scale, AI is central to how this team works: not as a novelty, but as a force multiplier that raises the quality of every customer touchpoint, from executive prep to renewal strategy. You will oversee day-to-day customer relationships and are responsible for retaining and growing them over time.
How You'll Contribute:
  • Owns a defined portfolio of customers across the lifecycle, including renewals and expansion
  • Uses AI-assisted workflows to prepare for high-stakes executive meetings - synthesizing stakeholder context, key priorities, recommended narrative, and anticipated questions so every interaction is calibrated and confident
  • Translates Thrive research, product updates, and feature launches into client-ready narratives, talking points, and industry-specific positioning - leveraging AI to accelerate and sharpen that translation layer
  • Builds executive-ready QBRs and engagement summaries by pulling from data, metrics, past interactions, and customer priorities - using AI to generate first drafts that are insight-led, not just reporting-led
  • Develops tailored quarterly campaign and engagement plans grounded in customer goals, industry context, and audience - using AI to scale ideation and execution without sacrificing quality
  • Turns call notes and internal inputs into polished follow-ups, recaps, and next-step communications efficiently and consistently
  • Builds ROI-driven renewal decks and expansion proposals grounded in usage data, program outcomes, and business impact
  • Monitors engagement and feedback signals to proactively identify risks and expansion opportunities - bringing recommended actions, not just flags
  • Forecasts renewals and expansion in partnership with Sales, using data and AI-generated insights to strengthen the narrative
  • Partners cross-functionally to deliver adoption, engagement, and value realization across Sales, Product, Marketing, and Leadership
  • Represents the voice of the customer and escalates risks appropriately
  • Contributes to CS playbooks, AI workflow best practices, and process improvements that raise the bar for the whole team

Success looks like: Expansion-driven growth, executive trust, complex account stability, high-quality output at scale, and team-wide impact.
Who You Are:
  • Experienced in deploying complex, company-wide client engagements and ensuring executive and administrative stakeholder alignment that activates renewals, expansions, and referrals
  • A natural communicator who can translate internal complexity - data, research, product updates - into compelling, customer-ready stories
  • Energized by AI as a tool for doing your best work, not just faster work - you've used it to prep for meetings, draft communications, build presentations, or synthesize information, and you're always looking for smarter ways to apply it
  • Experienced managing deal sizes ranging from $100K to $5M
  • A track record of building successful, long-term client relationships with consistently high NPS and low churn
  • Equipped with an exceptional ability to prioritize, manage time, and anticipate needs
  • A history of organizational excellence and a genuine desire to continuously evaluate and improve existing processes
  • Comfortable receiving and providing compassionately direct feedback
  • Passionate about changing how we work and live, with a demonstrated interest in wellbeing, productivity, neuroscience, psychology, managing technology, performance, and wisdom
  • An overall passionate, confident, operational customer success leader with an optimistic, problem-solving mindset and entrepreneurial spirit

Desired Qualifications:
  • BA/BS degree or relevant work experience
  • 7-10+ years of demonstrated success in a customer success role, ideally with 2+ years at a SaaS technology company
  • Hands-on experience using AI tools in a professional context - meeting prep, communications, presentations, data synthesis, or customer strategy
  • Ability to critically evaluate and refine AI-generated outputs to match your voice, the customer's context, and Thrive's standards
  • Strong communication, analytical, problem-solving, and project management skills
  • Experience using Salesforce, G-Suite, Microsoft products, and Zoom
  • Working knowledge of tools like Coda and Looker is a plus
  • Experience with AI productivity platforms, customer health tooling, or workflow automation tools is a strong plus

What We Offer:
  • Mission-Driven Impact: Be part of a company that's truly making a difference in people's lives around the world.
  • Career Growth: Develop within the company and help shape our growth strategy.
  • Human-Centric Culture: Thrive in a supportive environment with a range of wellness perks and benefits.
  • Competitive Compensation: Enjoy a comprehensive and rewarding total compensation package.
  • Health & Financial Benefits: Medical, dental, and vision coverage plus a 401(k) program with company match.
  • Time to Recharge: Generous paid time-off programs designed to help you rest, reset, and recharge - including Thrive Time, a benefit unique to Thrive that gives employees additional paid time off after major projects or intense periods of work to truly recharge and recover.

Compensation:
Base compensation for this role will likely fall in the $125,000-$150,000 range.
  • Please note: We provide a competitive mix of salary, performance bonus, and equity. The final offer amount will depend on factors like experience, expertise, and may differ from the range above. This range also excludes additional benefits, such as 401(k), and medical, dental, or vision insurance.

Thrive is deeply committed to creating a safe and welcoming work environment free of discrimination and harassment so that all employees can bring their whole selves to work.
Thrive is proud to ensure equal employment opportunity (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, gender identity, gender expression, sexual orientation, age, marital status, family or parental status, veteran status, or any other characteristic protected by applicable federal, state or local law.
Thrive is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. Please inform Thrive's Recruiting team if you need any assistance completing any forms or to otherwise participate in the application process.

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