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Remote Senior Customer Success Manager Jobs in Ohio

Customer Success Manager

Columbus, OH · Remote

$77K - $112K/yr

Experience leading Executive or Quarterly Business Reviews with senior customer stakeholders. * A ... AssetWatch is a remote-first company that puts people at the center of everything we do. We want ...

Customer Success Manager

Columbus, OH · On-site +1

$80K - $95K/yr

As a Customer Success Manager, you will be an incredible product expert! This involves utilizing our software suite to build stronger & more successful marketing campaigns. Portraying good business ...

Team Lead, Customer Success

Columbus, OH · Remote

$110K - $135K/yr

What's the Opportunity The Customer Success Team Lead is a strategic, hands-on role responsible for ... Familiarity with CRM platforms (Salesforce preferred) and remote communication tools (Zoom, Slack ...

... management. The CSP helps ensure customers remain informed, connected, and supported following the ... Remote Ideal candidate must reside in: Minneapolis, Minnesota (MN) or either Cleveland or ...

... management. The CSP helps ensure customers remain informed, connected, and supported following the ... Remote Ideal candidate must reside in: Minneapolis, Minnesota (MN) or either Cleveland or ...

The Customer Success Project Manager is a customer-focused role responsible for supporting and advancing a key account, Walmart, through account leadership, product development, and cross-functional ...

The Customer Success Project Manager is a customer-focused role responsible for supporting and advancing a key account, Walmart, through account leadership, product development, and cross-functional ...

Impact Manager, Customer Success

Columbus, OH · On-site +1

$100K - $105K/yr

... senior management of hospitals and the relevant program administration contacts. * Program ... Remote Work Environment (some positions require travel) * Comprehensive Medical, Dental and Vision

Impact Manager, Customer Success

Columbus, OH · On-site +1

$100K - $105K/yr

... senior management of hospitals and the relevant program administration contacts. * Program ... Remote Work Environment (some positions require travel) * Comprehensive Medical, Dental and Vision

As the Customer Success Coordinator will help manage incoming requests from customers, coordinate ... This remote role welcomes candidates anywhere in the US. Preference will be given to candidates who ...

As the Customer Success Coordinator will help manage incoming requests from customers, coordinate ... This remote role welcomes candidates anywhere in the US. Preference will be given to candidates who ...

... customer experience while supporting growth, profitability, and long-term client success. * Serve ... Manage all formal client communication related to service levels, program updates, scope changes ...

Customer Success Director

Columbus, OH · Remote

$110K - $135K/yr

... sessions with senior decision-makers. * Partner with our Sales organization to identify and ... Excellent time management skills Nice to have: * Affiliate & Partnerships Industry Fundamentals ...

... moments in the customer journey. We use an AI-powered conversational outreach strategy that ... Drips is a fully remote work environment. Preferred Skills * Experience in affiliate marketing or ...

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Remote Senior Customer Success Manager information

What is the difference between Remote Senior Customer Success Manager vs Remote Customer Success Manager?

AspectRemote Senior Customer Success ManagerRemote Customer Success Manager
ResponsibilitiesOversees client relationships, mentors team members, develops strategies for retentionManages client accounts, ensures satisfaction, supports onboarding
Required CredentialsExperience in customer success, often a bachelor’s degree, leadership skillsCustomer success experience, relevant certifications, communication skills
Work EnvironmentSenior role with strategic focus, often involves cross-team collaborationOperational role, direct client interaction, team support
Industry UsageCommon in SaaS, tech, and service industriesWidely used across similar industries for client management

The Remote Senior Customer Success Manager typically has more strategic responsibilities and leadership duties compared to the Remote Customer Success Manager, who focuses on day-to-day client support and account management. Both roles require customer success experience, but the senior position often involves mentoring and strategic planning.

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For Remote Senior Customer Success Manager jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Remote Senior Customer Success Manager jobs in Ohio look for?

The top searched job categories for Remote Senior Customer Success Manager jobs in Ohio are:

What cities in Ohio are hiring for Remote Senior Customer Success Manager jobs?

Cities in Ohio with the most Remote Senior Customer Success Manager job openings:

Infographic showing various Remote Senior Customer Success Manager job openings in Ohio as of August 2026, with employment types broken down into 79% Full Time, 16% Part Time, 1% Temporary, and 4% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Customer Success Manager

Columbus, OH • Remote

$77K - $112K/yr

Full-time

Retirement, PTO

Re-posted 4 days ago


Job description

AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance. As we enter the next phase of rapid growth, we are seeking people to help lead the journey. 

About the Role 

At AssetWatch, our Customer Success Managers are strategic advisors who help manufacturers transform the way they approach reliability and maintenance. This role is about much more than managing customer relationships. It is about helping customers achieve measurable business outcomes through the successful adoption of our predictive maintenance solutions. 

As a Customer Success Manager, you will own a portfolio of manufacturing customers from implementation through long-term success. You will partner with maintenance and reliability leaders to develop strategies that maximize the value of AssetWatch while building trusted relationships at every level of the organization. 

Working closely with Sales, Condition Monitoring, Hardware Support, and Product teams, you will advocate for your customers, drive adoption, improve retention, and identify expansion opportunities for continued growth. 

What You Will Do 

  • Own a portfolio of manufacturing customers and build trusted relationships with users, site leaders, and executive stakeholders.
  • Develop a deep understanding of each customer's business objectives, maintenance strategy, operational challenges, and success metrics.
  • Create and execute customer Success Plans that define business goals, adoption strategies, key milestones, and measurable outcomes.
  • Monitor customer health using adoption metrics, engagement data, and business outcomes to proactively identify risks and opportunities.
  • Lead Business Reviews that demonstrate business value, communicate progress, and align on future objectives.
  • Partner with Sales, Product, Condition Monitoring, and Support to deliver an exceptional customer experience and remove obstacles to success.
  • Partner with Sales to identify and advance expansion opportunities, with direct accountability for commercial outcomes within your portfolio.
  • Manage customer issues with urgency, professionalism, and accountability while maintaining trust and confidence.
  • Maintain accurate account plans, customer health data, and forecasting within Salesforce and other customer success tools.
  • Consistently achieve customer retention, expansion, and adoption goals. 

Qualifications

  • Five or more years of experience in Customer Success, Strategic Account Management, Consulting, or a similar customer-facing role within a B2B technology company.
  • Experience working with manufacturing, industrial, reliability, maintenance, or operations teams is strongly preferred.
  • Proven ability to build trusted relationships with executive leaders and cross-functional customer teams.
  • Experience consulting with customers to solve complex business challenges and deliver measurable business outcomes.
  • Demonstrated success developing and executing strategic Success Plans that improve adoption, retention, and customer value.
  • Strong business acumen with the ability to connect technology solutions to operational and financial results.
  • Experience leading Executive or Quarterly Business Reviews with senior customer stakeholders.
  • A data-driven mindset with the ability to interpret customer health metrics and proactively mitigate risk.
  • A track record of achieving or exceeding customer retention, renewal, and expansion goals.
  • Experience with Salesforce and Customer Success platforms.
  • Outstanding communication, presentation, and active listening skills.
  • Excellent organizational skills with the ability to prioritize effectively in a fast-paced environment.
  • A passion for continuous learning, improvement, and delivering exceptional customer experiences.
  • Willingness to travel to customer sites as needed, typically 3 times per quarter. 

#LI-Remote

The base salary range for this full-time position is posted below, plus equity and benefits. Variable pay, bonuses, and other cash compensation will be discussed throughout the interview process.

The salary range was determined by role, level, and location. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range applicable to your location during the hiring process.

AssetWatch Salary Range (US)
$77,000—$112,000 USD
What We Offer:
AssetWatch is a remote-first company that puts people at the center of everything we do. We want our team members to thrive - that's why we offer a range of benefits and perks designed to support your well-being, growth, and work-life balance.
  • Competitive compensation package including stock options
  • Flexible work schedule
  • Comprehensive benefits including retirement plan match
  • Opportunity to make a real impact every day
  • Work with a dynamic and growing team
  • Unlimited PTO
We have a distributed team that works remotely across locations in the United States and Ontario, Canada. Collaboration within core working hours is required.