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Customer Success Supervisor Jobs in Ohio (NOW HIRING)

Shentel

Customer Success Specialist

Chillicothe, OH · On-site

The Customer Success Specialist will mentor and coach team members for success with meeting stated ... supervisor in leading the team to deliver outstanding customer service for the entire customer base.

AssetWatch, Inc.

Team Lead, Customer Success

Columbus, OH · Remote

$110K - $135K/yr

Qualifications * 4+ years of experience in customer success, account management, or a related field, with 2+ years in a team lead or supervisory role. * Proven ability to lead, motivate, and develop ...

IMCD Group

Customer Service Representative

Westlake, OH · On-site

$14.75 - $20.25/hr

... customer success and satisfaction Ability to be professional with external and internal ... Investigate and identify root causes of customer issues and NCR's, providing feedback to supervisor ...

IMCD

Customer Service Representative

Westlake, OH · On-site

$14.75 - $20.25/hr

... customer success and satisfaction Ability to be professional with external and internal ... Investigate and identify root causes of customer issues and NCR's, providing feedback to supervisor ...

Valley College

Student Success Coach

Cleveland, OH · On-site

SUPERVISORY RESPONSIBILITY This position does not have any direct supervisory responsibilities but ... At least 2 years of appropriate work experience in customer service or related work that required ...

Valley College

Student Success Coach

Cleveland, OH

SUPERVISORY RESPONSIBILITY This position does not have any direct supervisory responsibilities but ... At least 2 years of appropriate work experience in customer service or related work that required ...

4over

Director, Customer Relations

Columbus, OH · On-site

$140K - $170K/yr

Lead, mentor, and develop Customer Support Managers, Supervisors, and team members while fostering ... Proven success building, developing, and leading high-performing customer service teams.

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All JobsCustomer Success Supervisor JobsCustomer Success Supervisor Jobs in Ohio

Customer Success Supervisor information

See Ohio salary details

$30.9K

$79K

$133.1K

How much do customer success supervisor jobs pay per year?

As of Aug 28, 2026, the average yearly pay for customer success supervisor in Ohio is $78,969.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,600.00 and $94,100.00 per year, depending on experience, location, and employer.

What is a customer success supervisor?

A Customer Success Supervisor is a professional responsible for leading and managing a team of customer success representatives. Their main goal is to ensure customers have a positive experience with a company's products or services by addressing their needs, resolving issues, and helping them achieve their desired outcomes. They monitor team performance, provide coaching and training, and develop strategies to improve customer satisfaction and retention. Customer Success Supervisors often collaborate with other departments to advocate for the customer and enhance overall service delivery.

How does a customer success supervisor balance team management with direct customer engagement?

A Customer Success Supervisor often splits their time between overseeing a team of customer success representatives and actively engaging with key clients. While their primary responsibility is to coach, mentor, and support their team to ensure high-quality service, they also step in to resolve escalated issues, analyze customer feedback, and collaborate with other departments like sales or product management. This dual focus requires strong organizational skills and the ability to prioritize both team development and customer satisfaction. Balancing these aspects is crucial for driving overall customer retention and team performance.

What are the key skills and qualifications needed to thrive as a customer success supervisor, and why are they important?

To thrive as a Customer Success Supervisor, you need expertise in client relationship management, problem-solving, and a background in business or related fields, often supported by experience in customer success or account management roles. Familiarity with CRM platforms like Salesforce or Zendesk, and sometimes certifications in customer success or project management, are commonly required. Strong leadership, communication, and conflict resolution skills help you motivate teams and build positive client interactions. These abilities are essential for driving customer retention, ensuring satisfaction, and leading teams effectively in a service-oriented environment.

What is the difference between Customer Success Supervisor vs Customer Support Manager?

AspectCustomer Success SupervisorCustomer Support Manager
Required CredentialsTypically requires a bachelor's degree in business, communications, or related field; experience in customer success or account managementUsually requires a bachelor's degree; experience in customer service or support roles
Work EnvironmentFocuses on proactive engagement, onboarding, and retention strategies with clientsHandles reactive support issues, troubleshooting, and resolving customer complaints
Employer & Industry UsageCommon in SaaS, tech, and subscription-based companiesWidely used across various industries including tech, retail, and service sectors

The Customer Success Supervisor primarily focuses on proactive client engagement and retention, whereas the Customer Support Manager handles reactive support issues. Both roles require strong communication skills and customer-oriented experience, but their daily responsibilities and strategic focus differ significantly.

What are popular job titles related to Customer Success Supervisor jobs in Ohio?

For Customer Success Supervisor jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Customer Success Supervisor jobs in Ohio look for?

The top searched job categories for Customer Success Supervisor jobs in Ohio are:

What cities in Ohio are hiring for Customer Success Supervisor jobs?

Cities in Ohio with the most Customer Success Supervisor job openings:

Customer Success Supervisor jobs near you
Infographic showing various Customer Success Supervisor job openings in Ohio as of August 2026, with employment types broken down into 78% Full Time, 18% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $78,969 per year, or $38 per hour.

Customer Success Specialist

Chillicothe, OH • On-site

Shentel
Telecommunications • 1 - 5K employees

6.3

Company rating: 6.3 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

80th of 101 rated telecommunications companies

Paid breaks

Respectful managers

Uninterrupted breaks

Learn more about Shentelexternal

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

Shenandoah Telecommunications Company ("Shentel") specializes in providing High-Speed Internet and other telecommunications services to customers in the Mid-Atlantic United States. We focus on rural communities, which are often overlooked by larger companies. The Shentel family of brands includes: Shentel: Provides traditional cable Internet services for small towns and rural communities. Glo Fiber: Delivers fiber-optic Internet for customers in larger cities, as a competitor to incumbent providers. Shentel Business and Glo Fiber Business: Offers small, medium and large-scale telecommunication services for businesses and enterprises in our areas. We live and work in the same places as the customers we serve, and we are proud to support our local communities. For more information, please visit www.shentel.com.
The Customer Success Specialist will mentor and coach team members for success with meeting stated business and individual key performance indicators. Will work closely with Customer Service Leadership and support teams such as Development and Learning and Customer Experience to assist the supervisor in leading the team to deliver outstanding customer service for the entire customer base. Handles all customer requests for assistance via telephone, email, web, chat, or face to face interactions. Resolve customer inquiries or complaints on products, services, or billing issues. May perform other administrative functions for the department.
You Worked Hard For:
High school diploma or equivalent
2 years of customer service experience - required
2 years in telecommunications - preferred
2 years of leadership experience - preferred
We Offer a Competitive Compensation Package that Includes:
Base hourly pay rate + uncapped commission
World class 401(k) - up to 8% company contribution
Medical, dental, vision, and life insurance with company subsidies
Up to 3 weeks of PTO and up to 9 paid holidays
Shentel provides a drug-free workplace and is an EEO employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including sexual orientation and gender identity), national origin, disability, or protected Veteran status.
If you require accommodation or assistance to complete the online application process, due to a medical condition or impairment, please contact a HR Representative at 540-984-5241 or employment@emp.shentel.com. When you contact a HR Representative please identify the type of accommodation or assistance you are requesting. We will assist you promptly.
For technical issues with the website, please contact employment@emp.shentel.com.
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