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Customer Success Associate Remote Jobs in Ohio (NOW HIRING)

AssetWatch, Inc.

Customer Success Manager

Columbus, OH · Remote

$95K - $112K/yr

As a Customer Success Manager, you will own a portfolio of manufacturing customers from ... AssetWatch is a remote-first company that puts people at the center of everything we do. We want ...

AssetWatch, Inc.

Team Lead, Customer Success

Columbus, OH · Remote

$110K - $135K/yr

What's the Opportunity The Customer Success Team Lead is a strategic, hands-on role responsible for ... Familiarity with CRM platforms (Salesforce preferred) and remote communication tools (Zoom, Slack ...

3E

Customer Success Manager

Cleveland, OH · Remote

$78K - $84K/yr

We're looking for a Customer Success Manager to build strong customer relationships, drive product ... remote work arrangement and must be based in Texas. Travel and requires 10-20% travel . Pay ...

CosmoProf

CUSTOMER SUCCESS PARTNER

Cincinnati, OH · Remote

Overview Customer Success Partner About Sally Beauty Holdings, Inc. At SBH, our purpose is to ... Remote Ideal candidate must reside in: Minneapolis, Minnesota (MN) or either Cleveland or ...

New

CosmoProf

CUSTOMER SUCCESS PARTNER

Cleveland, OH · Remote

Overview Customer Success Partner About Sally Beauty Holdings, Inc. At SBH, our purpose is to ... Remote Ideal candidate must reside in: Minneapolis, Minnesota (MN) or either Cleveland or ...

New

Steer

Manager of Customer Success

Akron, OH · Remote

Reporting to the Director of Customer Success, you will be the bridge between personalized ... We Offer * 100% remote work environment * Medical, Dental and Vision insurance within 30 days * 100 ...

Impact.com

Customer Success Director

Columbus, OH · Remote

$110K - $135K/yr

As a Customer Success Director (CSD) at impact.com, you will play a key individual contributor role in managing enterprise-level client relationships to promote retention and growth. You will develop ...

Impact.com

Customer Success Manager

Columbus, OH · On-site +1

$80K - $95K/yr

As a Customer Success Manager, you will be an incredible product expert! This involves utilizing our software suite to build stronger & more successful marketing campaigns. Portraying good business ...

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All JobsCustomer Success Associate JobsCustomer Success Associate Remote JobsCustomer Success Associate Remote Jobs in Ohio

Customer Success Associate Remote information

See Ohio salary details

$17.6K

$50.4K

$88.4K

How much do customer success associate remote jobs pay per year?

As of Aug 7, 2026, the average yearly pay for customer success associate remote in Ohio is $50,378.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,100.00 and $62,300.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate (Remote) is a professional who works from a remote location to help customers achieve their goals with a company's products or services. Their responsibilities often include onboarding new clients, providing support, addressing customer concerns, and ensuring satisfaction to promote retention and loyalty. They act as a bridge between the customer and the company, helping to solve problems and providing guidance. Effective communication and problem-solving skills are essential in this role. Working remotely allows greater flexibility but also requires strong self-motivation and time management.

What is the difference between Customer Success Associate Remote vs Customer Support Specialist?

AspectCustomer Success Associate RemoteCustomer Support Specialist
Primary FocusBuilding long-term customer relationships and ensuring product adoptionHandling technical issues and resolving customer inquiries
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, problem-solving, communication
Work EnvironmentRemote, collaborative with sales and success teamsRemote or on-site, technical support teams
Common CertificationsCustomer success or account management certificationsTechnical support or IT certifications

While both roles involve customer interaction, a Customer Success Associate Remote focuses on fostering ongoing relationships and ensuring customer satisfaction, whereas a Customer Support Specialist primarily addresses technical issues and troubleshooting. Understanding these differences helps candidates choose the role that aligns with their skills and career goals.

How does a customer success associate working remotely typically collaborate with other teams to resolve client issues?

As a remote Customer Success Associate, collaboration with teams such as Sales, Product, and Support is often conducted through digital communication tools like Slack, Zoom, or project management platforms. You’ll regularly coordinate with these departments to gather information, escalate technical issues, and ensure customer concerns are thoroughly addressed. Effective communication and timely follow-ups are essential, as remote work relies heavily on clear documentation and proactive updates. Building strong virtual relationships with colleagues helps streamline the resolution process and enhances the overall customer experience.

What skills and qualifications are needed to thrive as a customer success associate?

To thrive as a Customer Success Associate (Remote), you need strong problem-solving abilities, customer service experience, and often a bachelor's degree in business or a related field. Familiarity with CRM systems like Salesforce or HubSpot, as well as proficiency in communication and support platforms, is typically required. Outstanding interpersonal skills, adaptability, and proactive communication set top performers apart in this role. These skills ensure customers receive effective support and build loyalty, driving retention and satisfaction in a virtual environment.
What are popular job titles related to Customer Success Associate Remote jobs in Ohio? For Customer Success Associate Remote jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Customer Success Associate Remote jobs in Ohio look for? The top searched job categories for Customer Success Associate Remote jobs in Ohio are:
What cities in Ohio are hiring for Customer Success Associate Remote jobs? Cities in Ohio with the most Customer Success Associate Remote job openings:
Customer Success Associate Remote jobs near you
Infographic showing various Customer Success Associate Remote job openings in Ohio as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $50,378 per year, or $24.2 per hour.

Associate Customer Success Specialist - Accounting

CDK Global, Inc.

Cincinnati, OH • On-site, Remote

$60K - $65K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 5 days ago

CDK Global rating

7.4

Company rating: 7.4 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

167th of 242 rated software companies

Job description

Remote: Must live near a major airport and be able to travel up to 25% as needed
About Us
CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers ("OEMs") across automotive and related industries. The Company's cloud-based, software as a service ("SaaS") platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance.
Position Summary
The Associate Customer Success Specialist (Associate CSS) supports client adoption and satisfaction by delivering foundational product guidance, assisting with basic training, and documenting client engagements. Working closely with a Customer Success Specialist and Customer Success Manager, the Associate CSS helps customers achieve standard utilization benchmarks, escalates blockers appropriately, and contributes to measurable improvements in product usage and client outcomes.
Position Responsibilities & Essential functions
  • Partner with the assigned CSM/CSS to support best-in-class service for clients.
  • Provide guidance on navigating CDK systems
  • Deliver foundational product walk-throughs and basic workflow guidance for end users.
  • Follow established utilization benchmarks and guide customers on standard best practices to achieve them.
  • Assist with client training sessions (virtual and onsite), scaled webinars, and reference materials.
  • Document all client interactions, action items, and outcomes in internal systems with high accuracy.
  • Identify routine blockers and escalate promptly to CSS, Sr CSS, or Customer Care per guidelines.
  • Maintain a learning plan to expand knowledge of CDK products, dealership workflows, and industry basics.
  • Support value conversations by reinforcing how standard features and workflows help achieve client goals.
  • Coordinate with internal teams to schedule sessions, gather resources, and prepare basic reports as requested.
  • Uphold CDK values: Stay Curious, Own It, Be Open, Create Possibilities.
  • Perform other related duties as assigned.

Qualifications
  • Strong written and verbal communication skills.
  • High sense of urgency; able to de-escalate routine issues using empathy.
  • Effective time management and consistent on-time delivery of assignments.
  • Exhibits a strong customer service-oriented mindset.
  • Organization and prioritization skills; attention to detail in documentation.
  • Ability to clearly explain product fundamentals and standard workflows.
  • Familiarity with dealership operations or business process environments.
  • Associate's degree or equivalent experience.
  • Demonstrates strong working knowledge of Microsoft Office tools for communication, reporting, and analysis
  • Ability to work independently with guidance from CSS/CSM and collaborate within a team.
  • Comfortable operating in a remote and travel role
  • Ability to Travel up to 25% to dealership locations.

Preferred Qualifications
  • 1-2 years of professional experience (customer success, support, training, or client-facing role preferred).
  • Experience with automotive workflows or dealership operations.
  • Experience with dealership Accounting workflows
  • Familiarity with CDK's solutions, implementation, and service models.
  • Experience delivering or supporting end-user training (virtual/onsite).
  • Bachelor's degree (BA/BS).
  • Exposure to Salesforce or other customer documentation tools.

Physical Requirements:
  • Operate Computer Hardware and Other Office Equipment: Constantly.
  • Repetitive Motion: Frequently.
  • Position and Move Items: Frequently.
  • Physical Demands: Up to 15 LB.
  • Remain in a Stationary Position: Frequently.
  • Move About: Frequently.
  • Adjust Posture for Movement: Frequently.
  • Ascend and Descend: Occasionally.
  • Observe or Inspect Details: Frequently.
  • Communicate Information and Ideas so that Others will Understand: Constantly.
  • Exposure to Outdoor Weather Conditions: Occasionally
  • Detects Auditory Cues: Frequently .
  • Exposure to Confined Spaces: Occasionally.
  • Operate a Vehicle Safely: Frequently
  • Ability to Navigate Airports, Transportation, and/or Other Travel Related Tasks: occasionally

Compensation: $60,000 - $65,000
CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to:
  • Paid Time Off (PTO)
  • 401K Matching Program
  • Tuition Reimbursement

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.
CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.
Applicants must be legally authorized to work in the United States without the need for current or future employment-based visa sponsorship.
The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. CDK retains the right to change or assign other duties to this position as needed.

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