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Customer Success Associate Remote Jobs in Ohio (NOW HIRING)

Qeexo, Co.

Customer Success Manager

Columbus, OH · Remote

... Full-Time Location Remote - US Central / Midwest Territory United States and EMEA Travel ... Customer Success Discipline * CRM proficiency in Salesforce, HubSpot, or equivalent, including ...

New

Qeexo, Co.

Customer Success Manager

Columbus, OH · On-site +1

$150K/yr

... Full-Time Location Remote - US Central / Midwest Territory United States and EMEA Travel ... Customer Success Discipline * CRM proficiency in Salesforce, HubSpot, or equivalent, including ...

New

Qeexo, Co.

Customer Success Manager

Columbus, OH · Remote

... Full-Time Location Remote - US Central / Midwest Territory United States and EMEA Travel ... Customer Success Discipline * CRM proficiency in Salesforce, HubSpot, or equivalent, including ...

New

Motorola

Customer Success Manager

New Hampshire, OH · Remote

$110K - $125K/yr

We are seeking a highly motivated and experienced Customer Success Manager to drive customer ... The actual offer will be based on the individual candidate. #LI-MP2 #LI-REMOTE Basic Requirements

AssetWatch, Inc.

Customer Success Manager

Columbus, OH · Remote

What's the Opportunity: We're growing FAST and seeking a Customer Success Manager  to become a ... AssetWatch is a remote-first company that puts people at the center of everything we do. We want ...

NoGigiddy

Customer Success Specialist

Columbus, OH · Remote

$16 - $22/hr

... remote jobs, surveys, gig platforms, and financial tools -- all in one place, free to access, no ... As a Customer Success Specialist at NoGigiddy, you\'ll support our community with fast, helpful ...

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All JobsCustomer Success Associate Remote JobsCustomer Success Associate Remote Jobs in Ohio

Customer Success Associate Remote information

See Ohio salary details

$17.6K

$50.4K

$88.4K

How much do customer success associate remote jobs pay per year?

As of Jun 28, 2026, the average yearly pay for customer success associate remote in Ohio is $50,378.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,100.00 and $62,300.00 per year, depending on experience, location, and employer.

What is a Customer Success Associate (Remote)?

A Customer Success Associate (Remote) is a professional who works from a remote location to help customers achieve their goals with a company's products or services. Their responsibilities often include onboarding new clients, providing support, addressing customer concerns, and ensuring satisfaction to promote retention and loyalty. They act as a bridge between the customer and the company, helping to solve problems and providing guidance. Effective communication and problem-solving skills are essential in this role. Working remotely allows greater flexibility but also requires strong self-motivation and time management.

What is the difference between Customer Success Associate Remote vs Customer Support Specialist?

AspectCustomer Success Associate RemoteCustomer Support Specialist
Primary FocusBuilding long-term customer relationships and ensuring product adoptionHandling technical issues and resolving customer inquiries
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, problem-solving, communication
Work EnvironmentRemote, collaborative with sales and success teamsRemote or on-site, technical support teams
Common CertificationsCustomer success or account management certificationsTechnical support or IT certifications

While both roles involve customer interaction, a Customer Success Associate Remote focuses on fostering ongoing relationships and ensuring customer satisfaction, whereas a Customer Support Specialist primarily addresses technical issues and troubleshooting. Understanding these differences helps candidates choose the role that aligns with their skills and career goals.

Do CSMS make good money?

Customer Success Managers (CSMs) in a remote role typically earn a salary that ranges from $50,000 to $90,000 annually, depending on experience, industry, and location. Many also receive performance bonuses and benefits, making the role financially rewarding for those with strong communication and problem-solving skills.

Is remote CSR a stressful job?

A remote Customer Success Associate role can involve handling customer inquiries, troubleshooting issues, and maintaining client relationships, which may lead to stress during high-volume periods or challenging interactions. However, many remote CSRs find that flexible schedules and the ability to work from home help manage stress levels, especially when supported by proper training and clear communication tools.

How does a Customer Success Associate working remotely typically collaborate with other teams to resolve client issues?

As a remote Customer Success Associate, collaboration with teams such as Sales, Product, and Support is often conducted through digital communication tools like Slack, Zoom, or project management platforms. You’ll regularly coordinate with these departments to gather information, escalate technical issues, and ensure customer concerns are thoroughly addressed. Effective communication and timely follow-ups are essential, as remote work relies heavily on clear documentation and proactive updates. Building strong virtual relationships with colleagues helps streamline the resolution process and enhances the overall customer experience.

How to become a remote CSM?

To become a remote Customer Success Manager (CSM), candidates typically need a bachelor's degree in a relevant field, strong communication and problem-solving skills, and experience in customer service or account management. Familiarity with customer success tools like CRM software and the ability to work independently are also important. Gaining certifications such as Customer Success Manager (CSM) certification can enhance prospects.

How to make $80,000 a year working from home?

A Customer Success Associate working remotely can reach an $80,000 annual salary by gaining experience, developing strong communication and technical skills, and working for companies that offer competitive pay and performance bonuses. Advancing to senior or specialized roles, obtaining relevant certifications, and demonstrating measurable success can also increase earning potential.

What are the key skills and qualifications needed to thrive as a Customer Success Associate (Remote), and why are they important?

To thrive as a Customer Success Associate (Remote), you need strong problem-solving abilities, customer service experience, and often a bachelor's degree in business or a related field. Familiarity with CRM systems like Salesforce or HubSpot, as well as proficiency in communication and support platforms, is typically required. Outstanding interpersonal skills, adaptability, and proactive communication set top performers apart in this role. These skills ensure customers receive effective support and build loyalty, driving retention and satisfaction in a virtual environment.
What are popular job titles related to Customer Success Associate Remote jobs in Ohio? For Customer Success Associate Remote jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Customer Success Associate Remote jobs in Ohio look for? The top searched job categories for Customer Success Associate Remote jobs in Ohio are:
What cities in Ohio are hiring for Customer Success Associate Remote jobs? Cities in Ohio with the most Customer Success Associate Remote job openings:
Customer Success Associate Remote jobs near you
Infographic showing various Customer Success Associate Remote job openings in Ohio as of June 2026, with employment types broken down into 66% Full Time, 28% Part Time, 1% Temporary, and 5% Contract. Highlights an 38% Physical, 3% Hybrid, and 59% Remote job distribution, with an average salary of $50,378 per year, or $24.2 per hour.
Customer Success Manager

Customer Success Manager

Qeexo, Co.

Columbus, OH • Remote

Full-time

Posted 2 days ago

Job description

Position Overview

TDK SensEI is seeking a Customer Success Manager (CSM) to own the post-deployment customer relationship across the North American and EMEA account portfolio for the edgeRX and edgeRX VISION platforms. The CSM reports to the Sr. Director Sales Engineering and Customer Success and serves as the primary organizational mechanism for converting active platform trials to signed commercial contracts and sustaining net revenue retention across the deployed account base.

Position Details

Job Title

Customer Success Manager

Department

Sales Engineering and Customer Success

Reports To

Sr. Director Sales Engineering and Customer Success

Employment Type

Full-Time

Location

Remote - US Central / Midwest

Territory

United States and EMEA

Travel

Approximately 25-35% domestic and limited international

Level

Mid-Level (6-10 years of relevant experience)

Required Qualifications

Experience

  • 6-10 years in Customer Success, Technical Account Management, or post-deployment technical support in a B2B SaaS, industrial IoT, or enterprise software environment.
  • Demonstrated management of 10-25 accounts with ownership of renewal rates and expansion revenue.

Customer Success Discipline

  • CRM proficiency in Salesforce, HubSpot, or equivalent, including pipeline management, account health tracking, and renewal forecasting.
  • Demonstrated ability to produce and present executive-quality business reviews, Value Realization Reports, and ROI documentation to C-suite and VP-level stakeholders.
  • Familiarity with Customer Success frameworks including LAER (Land, Adopt, Expand, Renew), health scoring methodologies, and churn prediction models.

Key Responsibilities

Trial-to-Commercial Conversion

  • Produce Value Realization Reports post-deployment, quantifying alerts generated, anomalies detected, maintenance actions triggered and estimated financial impact. Present directly to customer economic buyers as the primary conversion document.
  • Identify and create compelling events that drive procurement urgency, including PDM release milestones, fiscal year budget cycles, and documented failure events.

Account Portfolio Management

  • Maintain active Customer Success Plans and execute quarterly business reviews (QBRs) across the US and EMEA deployed account base, spanning industrial manufacturing, commercial real estate, energy infrastructure, semiconductor fabrication, and related verticals.
  • Maintain a structured account health register segmented by deployment status, trial age, last executive contact, platform utilization rate, and estimated commercial value.

Churn Prevention and Expansion

  • Monitor platform utilization indicators - dashboard login frequency, alert acknowledgment rate, and sensor connectivity uptime - as early indicators of engagement risk. Escalate declining accounts.
  • Identify and document expansion opportunities within each account: additional asset classes, facility locations, and edgeRX VISION upgrades. Produce expansion proposals.

Voice of Customer and Practice Development

  • Compile Voice of Customer (VoC) reports for relay to the Chief Product Officer and Product Group, maintaining a documented feature request backlog aligned to the edgeRX roadmap.
  • Build the Customer Success function from inception: account segmentation framework, success plan templates, QBR format, health scoring methodology, CRM workflow configuration, and renewal playbook.

Preferred Qualifications

  • Professional experience with industrial IoT platforms, edge AI systems, or condition monitoring software.
  • Familiarity with ISO vibration severity standards or equivalent reliability engineering reference frameworks.
  • Early-stage company experience with direct exposure to growth-stage operational constraints.
  • Familiarity with BMS/BAS platforms, SCADA environments, or OPC-UA / Modbus industrial communications protocols.
  • Working knowledge of rotating machinery fundamentals relevant to condition monitoring: bearings, motors, pumps, fans, compressors, gearboxes, and conveyor drive systems.
  • Familiarity with CMMS platforms such as IBM Maximo, SAP PM, UpKeep, or equivalent.

Compensation and Benefits

Base Salary Range

Commensurate with experience

Variable Compensation

Performance-based variable tied to conversion rate, NRR, and expansion revenue KPIs

Equity

TBD

Benefits

Comprehensive benefits package per TDK Corporation US employee benefit program

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About Qeexo

Sourced by ZipRecruiter

Industry

It services

Company size

1 - 10 Employees

Headquarters location

Mountain View, CA, US

Year founded

2012

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