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Customer Success Training Program Jobs in Ohio (NOW HIRING)

BrightEdge

Customer Success Manager

Cleveland, OH · On-site

About the Role Our Customer Success organization is the heart and soul of BrightEdge and a ... Our extensive training program will help get you up to speed! You'll work cross-functionally with ...

BrightEdge

Customer Success Manager

Cleveland, OH · On-site

$60K - $72K/yr

About the Role Our Customer Success organization is the heart and soul of BrightEdge and a ... Our extensive training program will help get you up to speed! You'll work cross-functionally with ...

BrightEdge

Customer Success Manager

Cleveland, OH · On-site

$60K - $72K/yr

About the Role Our Customer Success organization is the heart and soul of BrightEdge and a ... Our extensive training program will help get you up to speed! You'll work cross-functionally with ...

BrightEdge

Customer Success Manager

Cleveland, OH · On-site

$60K - $72K/yr

About the Role Our Customer Success organization is the heart and soul of BrightEdge and a ... Our extensive training program will help get you up to speed! You'll work cross-functionally with ...

Litera Corp.

Customer Success Manager

Kings Mills, OH · On-site

$65K - $79K/yr

Facilitate group training sessions as outlined in the rollout plan to ensure comprehensive user ... and recognition programs, and 401k contribution (all benefits are subject to eligibility ...

New

Logically, Inc.

Customer Success Manager

Dublin, OH · On-site

The Customer Success Manager will effectively plan and prioritize a high volume of customer ... training will be provided. * Basic knowledge of CRM systems like Salesforce, ConnectWise, or ...

Logically, Inc.

Customer Success Manager

Dublin, OH · On-site

The Customer Success Manager will effectively plan and prioritize a high volume of customer ... training will be provided. * Basic knowledge of CRM systems like Salesforce, ConnectWise, or ...

CDK Global, Inc.

Customer Success Manager

Cincinnati, OH · On-site +1

$65K - $83K/yr

Identifies opportunities, creating a plan for addressing training needs for dealership staff ... Paid Time Off (PTO) * 401K Matching Program * Tuition Reimbursement At CDK, we believe inclusion ...

CDK Global, Inc.

Customer Success Manager

Cincinnati, OH · On-site +1

$64K - $81K/yr

Identifies opportunities, creating a plan for addressing training needs for dealership staff ... Paid Time Off (PTO) * 401K Matching Program * Tuition Reimbursement At CDK, we believe inclusion ...

Okta, Inc.

Customer Success Executive

Columbus, OH · On-site

The Customer Success Executive - Enterprise role will play a critical part in the exciting growth ... To learn more about our Total Rewards program please visit: The annual OTE range for this position ...

AssetWatch, Inc.

Customer Success Manager

Columbus, OH · Remote

Facilitate Asset Watch customer onboarding, training, and initial user setup * Meet retention and ... Experience strategically consulting customers, creating success plans, and achieving their desired ...

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Customer Success Training Program information

What is the difference between Customer Success Training Program vs Customer Support Specialist?

AspectCustomer Success Training ProgramCustomer Support Specialist
CredentialsOften includes certifications in customer success, communication, and product knowledgeTypically requires technical or product-specific knowledge, sometimes certifications in support tools
Work EnvironmentFocuses on proactive customer engagement, onboarding, and retention strategiesPrimarily reactive, handling customer inquiries and troubleshooting
Industry UsageUsed in SaaS, tech, and service industries to train staff for customer success rolesCommon in tech, retail, and service sectors for frontline support

The Customer Success Training Program prepares individuals for proactive customer engagement and retention roles, emphasizing strategic relationship management. In contrast, Customer Support Specialists focus on reactive problem-solving and technical support. Both roles are vital but serve different functions within customer service and success teams.

What are some common challenges faced during a Customer Success Training Program and how can participants effectively overcome them?

Participants in a Customer Success Training Program often face challenges such as adapting to rapidly changing customer expectations, mastering a variety of customer relationship management tools, and balancing proactive engagement with reactive support. To overcome these challenges, trainees should actively participate in hands-on learning modules, seek feedback from mentors or peers, and stay updated on best practices in customer success. Embracing a growth mindset and leveraging collaboration with team members also helps in building confidence and competence throughout the training process.

What are the key skills and qualifications needed to thrive in a Customer Success Training Program, and why are they important?

To thrive in a Customer Success Training Program, candidates generally need strong communication skills, a customer-centric mindset, and a foundational understanding of customer relationship management. Familiarity with CRM platforms like Salesforce, customer support ticketing systems, and occasionally certifications in customer success or SaaS platforms are beneficial. Exceptional problem-solving, empathy, and teamwork skills help individuals stand out in this field. These abilities are crucial for building long-term customer relationships, ensuring client satisfaction, and driving product adoption and retention.

What is a Customer Success Training Program?

A Customer Success Training Program is a structured learning initiative designed to teach employees the skills and knowledge needed to help customers achieve their desired outcomes with a company's products or services. These programs typically cover areas such as onboarding, product expertise, communication, relationship building, and issue resolution. The goal is to empower customer success teams to proactively support clients, increase satisfaction, and drive retention. Training may be delivered in-person, online, or through blended learning approaches, and is often tailored to specific company goals or customer segments.
What are popular job titles related to Customer Success Training Program jobs in Ohio? For Customer Success Training Program jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Customer Success Training Program jobs in Ohio look for? The top searched job categories for Customer Success Training Program jobs in Ohio are:
What cities in Ohio are hiring for Customer Success Training Program jobs? Cities in Ohio with the most Customer Success Training Program job openings:
Customer Success Training Program jobs near you
Customer Success Manager

Customer Success Manager

BrightEdge

Cleveland, OH • On-site

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Shape the future of Search. 
 
About BrightEdge 
BrightEdge is a leading enterprise SEO and content performance platform that helps companies understand how their digital content drives real business results. Founded in 2007, we’re trusted by thousands of organizations across more than 80 countries, including brands like Microsoft and Visa.  Our platform combines powerful data and AI-driven insights allowing our customers to plan, optimize, and measure campaigns based on real-time content performance. 
 
What sets BrightEdge apart are our people.  With 400+ global employees across 7 offices, we foster a collaborative, curious, and supportive environment where smart ideas are encouraged and impact is visible.  If you enjoy solving meaningful problems, learning new things, and working alongside talented teammates while helping shape the future of digital marketing, BrightEdge is a great place to build your career. 
 
About the Role 
Our Customer Success organization is the heart and soul of BrightEdge and a competitive differentiator for us in the market.  With teams dedicated to onboarding, professional services, customer success, account management (and more!), we provide meaningful and strategic support to our customers, enabling them to hit their organic search goals. 
 
As a Customer Success Manager at BrightEdge, you’ll serve as a strategic partner to a portfolio of customers, helping them translate their digital marketing goals into measurable success through the BrightEdge platform. This role combines relationship management, strategic planning, and data-driven problem-solving—you’ll guide customers in maximizing platform adoption, uncover growth opportunities, and ensure long-term satisfaction. Our extensive training program will help get you up to speed!
 
You’ll work cross-functionally with internal teams to anticipate challenges and craft tailored solutions, while continuously sharing insights, best practices, and new innovations that drive business impact. Success in this role means becoming a trusted advisor who not only supports but accelerates each customer’s digital performance and return on investment.
How you'll spend your time:
  • Work with a variety of ~55 accounts to develop trusted relationships with decision makers to understand their strategic goals.
  • Create a plan to execute customer goals using the BrightEdge platform and work within the account to achieve this value.
  • Identify potential risk and understand customer level of adoption and work collaboratively with other teams to create a solution to ensure customer happiness.
  • Prepare and execute on quarterly customer success plans.
  • Add value and platform expertise to grow customer usage of BrightEdge within each account: Introduce new features and best practices.
  • Develop new materials - presentations, roll-out plans, and proposals.
  • Track and report on key metrics for customer success.
We're excited about you if you have:
  • 1+ years of direct customer facing experience.
  • Experience managing a book of business and demonstrated success identifying renewal and expansion opportunities and retaining an existing book of accounts a bonus but not required.
  • Experience working with stakeholders at all levels.
  • Comfortable in a fast-paced, high cadence environment and have strong communication and presentation skills.
  • Knowledge of or interest in digital marketing preferred.
  • Bachelor's degree required
Benefits
  • Motivating, high-impact work that builds your career 
  • Medical, dental, and vision insurance with multiple package options 
  • 15-23 days PTO depending on tenure plus 10 paid holidays 
  • Pre-tax commuter benefit plan and company contribution to help reduce parking/public transit costs 
  • Discounted gym membership and fitness benefits 
  • No or low cost therapy and professional coaching sessions through Spring Health 
  • 4-6 weeks fully paid parental leave 
  • Pet wellness and insurance plans to keep your furry family healthy 
 
This role offers a base salary plus a quarterly performance bonus. The listed range reflects the total on-target earnings (OTE) for this position. Actual compensation will depend on your skills, experience, and other job-related factors.
How we work 
BrightEdge is an equal opportunity employer and is committed to building a diverse and inclusive workplace. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status.

If you’re excited about this role but don’t meet every qualification, we encourage you to apply. Imposter syndrome can hold great candidates back, and we believe potential and willingness to learn matter just as much as checking every box. We value diverse perspectives, experiences, and ways of thinking, and we’re committed to building a team where everyone feels they belong and can do their best work.