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Customer Success Training Program Jobs (NOW HIRING)

DISCO

Customer Success Enablement Manager

Austin, TX · On-site

... training programs, resources, and tools that empower our teams to achieve their goals and deliver ... Partners with Customer Success / Sales leadership and cross-functional teams to develop business ...

Gamma

Customer Success Manager

New York, NY · On-site

That means designing onboarding and training programs that create Gamma champions, navigating ... You'll also build the playbooks and scaled programs that let Customer Success keep pace with Gamma ...

BrightEdge

Customer Success Manager

Cleveland, OH

$60K - $72K/yr

About the Role Our Customer Success organization is the heart and soul of BrightEdge and a ... Our extensive training program will help get you up to speed! You'll work cross-functionally with ...

Gamma

Customer Success Manager

Manhattan, NY · On-site

That means designing onboarding and training programs that create Gamma champions, navigating ... You'll also build the playbooks and scaled programs that let Customer Success keep pace with Gamma ...

SS&C Technologies

Manager, Customer Success

Boston, MA · Hybrid

Your Future: 401k Matching Program, Professional Development Reimbursement * Work/Life Balance ... Training: Hands-On, Team-Customized, including SS&C University * Extra Perks: Discounts on fitness ...

Integrate

Director of Customer Success

Seattle, WA · On-site

You will be responsible for designing and executing the systems, processes, and training programs ... You will define what great customer success looks like at Integrate, build the playbook, and scale ...

Allegion

Customer Success Specialist

Alpharetta, GA · On-site

Lead comprehensive onboarding and training programs to ensure clients fully understand and utilize ... Customer Success experience in software/technology company * Experience with Smart-Home ...

BrightEdge

Customer Success Manager

Cleveland, OH

About the Role Our Customer Success organization is the heart and soul of BrightEdge and a ... Our extensive training program will help get you up to speed! You'll work cross-functionally with ...

Versaterm

Director, Customer Success

Mesa, AZ · On-site

Continuously refine segmentation and coverage models to balance engagement with scalable programs ... training as well as internal equity, market data, and business needs. In addition to base salary ...

We Recruit

Customer Success Manager

Los Angeles, CA

The candidate should be able to contribute to building relationships, implementing new programs ... Promote value through customer experience * Assist in creating training courses and educational ...

Versaterm

OR

Continuously refine segmentation and coverage models to balance engagement with scalable programs ... training as well as internal equity, market data, and business needs. In addition to base salary ...

DataGrail

Customer Success Manager

$110K - $140K/yr

... privacy programs using our agentic privacy platform. Acting as a trusted advisor, you'll drive ... Begin leading onboarding activities, customer training sessions, and proactive customer check-ins

Zift Solutions

Customer Success Manager

Manhattan, NY · On-site

The Customer Success Manager serves as a strategic trusted advisor and program owner for a portfolio of Unifyr clients, driving measurable business outcomes, platform adoption, and long-term customer ...

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How much do customer success training program jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for customer success training program in the United States is $24.22, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.24 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in a Customer Success Training Program, and why are they important?

To thrive in a Customer Success Training Program, candidates generally need strong communication skills, a customer-centric mindset, and a foundational understanding of customer relationship management. Familiarity with CRM platforms like Salesforce, customer support ticketing systems, and occasionally certifications in customer success or SaaS platforms are beneficial. Exceptional problem-solving, empathy, and teamwork skills help individuals stand out in this field. These abilities are crucial for building long-term customer relationships, ensuring client satisfaction, and driving product adoption and retention.

What are some common challenges faced during a Customer Success Training Program and how can participants effectively overcome them?

Participants in a Customer Success Training Program often face challenges such as adapting to rapidly changing customer expectations, mastering a variety of customer relationship management tools, and balancing proactive engagement with reactive support. To overcome these challenges, trainees should actively participate in hands-on learning modules, seek feedback from mentors or peers, and stay updated on best practices in customer success. Embracing a growth mindset and leveraging collaboration with team members also helps in building confidence and competence throughout the training process.

What is a Customer Success Training Program?

A Customer Success Training Program is a structured learning initiative designed to teach employees the skills and knowledge needed to help customers achieve their desired outcomes with a company's products or services. These programs typically cover areas such as onboarding, product expertise, communication, relationship building, and issue resolution. The goal is to empower customer success teams to proactively support clients, increase satisfaction, and drive retention. Training may be delivered in-person, online, or through blended learning approaches, and is often tailored to specific company goals or customer segments.

What is the difference between Customer Success Training Program vs Customer Support Specialist?

AspectCustomer Success Training ProgramCustomer Support Specialist
CredentialsOften includes certifications in customer success, communication, and product knowledgeTypically requires technical or product-specific knowledge, sometimes certifications in support tools
Work EnvironmentFocuses on proactive customer engagement, onboarding, and retention strategiesPrimarily reactive, handling customer inquiries and troubleshooting
Industry UsageUsed in SaaS, tech, and service industries to train staff for customer success rolesCommon in tech, retail, and service sectors for frontline support

The Customer Success Training Program prepares individuals for proactive customer engagement and retention roles, emphasizing strategic relationship management. In contrast, Customer Support Specialists focus on reactive problem-solving and technical support. Both roles are vital but serve different functions within customer service and success teams.

More about Customer Success Training Program jobs
What cities are hiring for Customer Success Training Program jobs? Cities with the most Customer Success Training Program job openings:
What states have the most Customer Success Training Program jobs? States with the most job openings for Customer Success Training Program jobs include:
What job categories do people searching Customer Success Training Program jobs look for? The top searched job categories for Customer Success Training Program jobs are:
Customer Success Training Program jobs near you
Customer Success Enablement Manager

Customer Success Enablement Manager

DISCO

Austin, TX • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

Your Impact

The Enablement Manager drives the success of our Customer success teams and how they interact with and bridge the communication among our sales and additional customer-facing teams. They are responsible for analyzing the current environment, developing, delivering and implementing training programs, resources, and tools that empower our teams to achieve their goals and deliver exceptional customer experiences.

What You'll Do
  • Business Planning: Partners with Customer Success / Sales leadership and cross-functional teams to develop business plans
  • Strategic Initiatives: Represents Customer Success / Sales in strategic initiatives and projects, managing larger projects effectively from identification, to development to implementation.
  • Business Process Improvement (BPI): Identifies and leads opportunities for workflow enhancements, simplification, and efficiencies that foster strong cross-functional collaboration (Sales, Marketing, Product, IT, etc.), resulting in profitable revenue growth and enhanced customer satisfaction.
  • Data Analysis: Analyzes data and metrics to develop enablement strategies and Customer Success playbooks.
  • Tailored Enablement: Ensures enablement initiatives are closely tailored to the specific needs and goals of the Customer Success / Sales team. Contributes to the ongoing growth and improvement of the organization.
  • Onboarding: Oversees the onboarding process for new hires, ensuring they are equipped with the knowledge and tools necessary to succeed, including developing materials to foster that growth and delivering training as required.
  • Change Management: Leads change management initiatives to facilitate the successful adoption of new enablement programs, processes, and technologies and continuously measures and adjust said initiatives.
  • Communication Strategies: Develops and implements communication strategies to articulate the benefits and rationale behind enablement transformations for adult learners across the affected business units
  • New Product Introduction: Supports new product introductions to ensure successful integration (knowledge/process) of new offerings across Customer Success & Sales organization.
  • Trusted Advisor: Serves as a trusted advisor, building and maintaining strong relationships with sales and customer-facing teams.
Who You Are
  •  8+ years proven experience in Customer Success/ sales enablement, training, sales operations or a similar role supporting sales in a high-growth SaaS company, ideally in legal technology. 
  • Strong understanding of and experience implementing customer success /sales processes, methodologies and best practices, with the ability to translate these into effective enablement strategies.
  • Demonstrated ability to identify, design and deliver effective customer success/sales training programs.
  • Excellent project management skills, with the ability to prioritize and manage multiple initiatives simultaneously
  • Demonstrated success working cross-functionally, with excellent stakeholder management skills and the ability to build strong relationships across departments.
Even Better If You Have...
  • Strong understanding of customer success/sales processes, methodologies and best practices.
  • Excellent written and verbal communications, and presentation skills.
  • Strong Salesforce, MEDDPICC and PlanHat experience
  • Ability to analyze data and derive actionable insights.
  • Strong organizational and project management skills.

Authorization to Work in the U.S.: Candidates must be legally authorized to work in the United States without sponsorship now or in the future. DISCO is not currently sponsoring visas, including, but not limited to, H-1B, TN, or EAD, and we are not accepting visa transfers.

Perks of DISCO 
  • Open, inclusive, and fun environment
  • Benefits, including medical, dental and vision insurance, as well as 401(k) 
  • Competitive salary plus RSUs
  • Flexible PTO 
  • Opportunity to be a part of a company that is revolutionizing the legal industry
  • Growth opportunities throughout the company

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