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Customer Success Training Program Jobs in Washington, DC

Platform9

Customer Success Manager

Washington, DC · On-site

Program and project/portfolio management discipline, comfortable building operating models ... Customer Success and operational expertise (in-depth knowledge in several areas is essential)

OneArc

Customer Success Engineer

Mclean, VA · On-site

... to Program Management and Product Development. This is a mid-level position; the successful ... End-User Training: Train end-users on OneArc software functionality, effectively demonstrating ...

OneArc

Customer Success Engineer

Mclean, VA

... to Program Management and Product Development. This is a mid-level position; the successful ... End-User Training: Train end-users on OneArc software functionality, effectively demonstrating ...

Oryx Software Inc

Customer Success Manager

Mclean, VA

$65K - $75K/yr

  • Dental

... Customer Success Manager in the innovative dental technology space. The ideal candidate will be ... Onboarding & Training: Facilitate seamless onboarding experiences for new clients, in partnership ...

ACAMS LLC

Customer Success Specialist

Washington, DC · On-site

$24.04 - $28.85/hr

Who We Are: ACAMS is the global leader in certification, training, and intelligence for anti ... Opportunity at a Glance Reporting to the Regional Operations Manager, the Customer Success ...

Oryx Software Inc

Customer Success Manager

Mclean, VA · On-site

  • Dental

... Customer Success Manager in the innovative dental technology space. The ideal candidate will be ... Onboarding & Training: Facilitate seamless onboarding experiences for new clients, in partnership ...

Pryzm

Scaled Customer Success

Washington, DC · On-site

  • Medical

  • Dental

  • Vision

  • Life

... onboarding programs for new customers. * Create playbooks, documentation, training materials ... Design repeatable customer success processes that scale as the business grows. * Leverage AI ...

acams

Customer Success Specialist

Washington, DC · Hybrid

... training, and high levels of customer satisfaction. Manage and resolve all customer, sales and ... Up to 3 years of relevant customer success/ customer management experience leading delivery.

acams

Customer Success Specialist

Washington, DC · Hybrid

... training, and high levels of customer satisfaction. Manage and resolve all customer, sales and ... Up to 3 years of relevant customer success/ customer management experience leading delivery.

ACAMS

Customer Success Specialist

Washington, DC · On-site

Who We Are: ACAMS is the global leader in certification, training, and intelligence for anti ... Opportunity at a Glance Reporting to the Regional Operations Manager, the Customer Success ...

PerformYard

Customer Success Manager

Arlington, VA · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Establish a trusted advisor relationship with each customer through the onboarding and training ... Customer Success Manager should have a minimum of 2+ years of Customer Success, Account Management ...

Education Week

Customer Success Manager

Bethesda, MD · Hybrid

$56K - $63K/yr

  • Medical

  • Dental

  • Retirement

  • PTO

Customer Success Manager Education Week, a nonprofit, K-12 news organization, is seeking a Customer ... Leading onboardings for new group accounts, including account setup, administrator training, and ...

Granicus

Customer Success Consultant

Washington, DC · On-site +1

$60K - $73K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Contribute to customer reference programs and success story development. * Stay current on Granicus ... privacy training in a timely manner, in accordance with company policies. The Team * We are a ...

PerformYard

Customer Success Manager

Arlington, VA · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Establish a trusted advisor relationship with each customer through the onboarding and training ... Customer Success Manager should have a minimum of 2+ years of Customer Success, Account Management ...

Genlogs

Customer Success Manager

Washington, DC · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Training and enablement: Develop and execute scalable customer success playbooks, workflows, and training resources that drive product adoption. * QBRs and business alignment: Conduct regular ...

Cvent

Director, Customer Success

Tysons, VA · On-site

Lead and evolve Cvent's Customer Success strategy to drive measurable outcomes across onboarding ... Own net revenue retention and gross retention targets, building the programs, playbooks, and team ...

PerformYard

Customer Success Manager

Arlington, VA · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Establish a trusted advisor relationship with each customer through the onboarding and training ... Customer Success Manager should have a minimum of 2+ years of Customer Success, Account Management ...

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All JobsCustomer Success Training Program JobsCustomer Success Training Program Jobs in Washington, DC

Customer Success Training Program information

See Washington, DC salary details

$13

$27

$53

How much do customer success training program jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for customer success training program in Washington, DC is $27.43, according to ZipRecruiter salary data. Most workers in this role earn between $20.14 and $28.61 per hour, depending on experience, location, and employer.

What is the difference between Customer Success Training Program vs Customer Support Specialist?

AspectCustomer Success Training ProgramCustomer Support Specialist
CredentialsOften includes certifications in customer success, communication, and product knowledgeTypically requires technical or product-specific knowledge, sometimes certifications in support tools
Work EnvironmentFocuses on proactive customer engagement, onboarding, and retention strategiesPrimarily reactive, handling customer inquiries and troubleshooting
Industry UsageUsed in SaaS, tech, and service industries to train staff for customer success rolesCommon in tech, retail, and service sectors for frontline support

The Customer Success Training Program prepares individuals for proactive customer engagement and retention roles, emphasizing strategic relationship management. In contrast, Customer Support Specialists focus on reactive problem-solving and technical support. Both roles are vital but serve different functions within customer service and success teams.

What are some common challenges faced during a Customer Success Training Program and how can participants effectively overcome them?

Participants in a Customer Success Training Program often face challenges such as adapting to rapidly changing customer expectations, mastering a variety of customer relationship management tools, and balancing proactive engagement with reactive support. To overcome these challenges, trainees should actively participate in hands-on learning modules, seek feedback from mentors or peers, and stay updated on best practices in customer success. Embracing a growth mindset and leveraging collaboration with team members also helps in building confidence and competence throughout the training process.

What are the key skills and qualifications needed to thrive in a Customer Success Training Program?

To thrive in a Customer Success Training Program, candidates generally need strong communication skills, a customer-centric mindset, and a foundational understanding of customer relationship management. Familiarity with CRM platforms like Salesforce, customer support ticketing systems, and occasionally certifications in customer success or SaaS platforms are beneficial. Exceptional problem-solving, empathy, and teamwork skills help individuals stand out in this field. These abilities are crucial for building long-term customer relationships, ensuring client satisfaction, and driving product adoption and retention.

What is a Customer Success Training Program?

A Customer Success Training Program is a structured learning initiative designed to teach employees the skills and knowledge needed to help customers achieve their desired outcomes with a company's products or services. These programs typically cover areas such as onboarding, product expertise, communication, relationship building, and issue resolution. The goal is to empower customer success teams to proactively support clients, increase satisfaction, and drive retention. Training may be delivered in-person, online, or through blended learning approaches, and is often tailored to specific company goals or customer segments.

What are popular job titles related to Customer Success Training Program jobs in Washington, DC?

For Customer Success Training Program jobs in Washington, DC, the most frequently searched job titles are:

What job categories do people searching Customer Success Training Program jobs in Washington, DC look for?

The top searched job categories for Customer Success Training Program jobs in Washington, DC are:

Customer Success Training Program jobs near you
Infographic showing various Customer Success Training Program job openings in Washington, DC as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $57,048 per year, or $27.4 per hour.

Customer Success Specialist

Georgie's Training Platform

Washington, DC • On-site

Full-time

Re-posted 21 days ago

Job description

Customer Success Specialist
Department: Engineering
Employment Type: Full Time
Location: Washington DC
Reporting To: Emilia Carvell
Description
x
Key Responsibilities
x
Skills, Knowledge & Expertise
x

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