ZipRecruiter

Log In

1

Customer Success Training Program Jobs in Phoenix, AZ

Versaterm

Director, Customer Success

Mesa, AZ · On-site

Continuously refine segmentation and coverage models to balance engagement with scalable programs ... training as well as internal equity, market data, and business needs. In addition to base salary ...

LocalWork

Customer Success Specialist

Chandler, AZ · On-site

$55K - $70K/yr

Onboard new customers, providing training and resources to ensure they are fully equipped to ... Monitor customer health metrics, identify risk, and execute loyalty programs to boost customer ...

1Valet

Customer Success Specialist

Phoenix, AZ · On-site +1

Job Title: Customer Success Specialist Location: Phoenix, Arizona. USA Reports to: Director ... Conduct onboarding calls, product walkthroughs, and training sessions Help customers become ...

1VALET

Customer Success Specialist

Phoenix, AZ · On-site

Job Title: Customer Success Specialist Location: Phoenix, Arizona. USA Reports to: Director ... Conduct onboarding calls, product walkthroughs, and training sessions Help customers become ...

1Valet

Customer Success Specialist

Phoenix, AZ · On-site

$60K/yr

Job Title: Customer Success Specialist Location: Phoenix, Arizona. USA Reports to: Director ... Conduct onboarding calls, product walkthroughs, and training sessions Help customers become ...

1Valet

Customer Success Specialist

Phoenix, AZ · On-site +1

$60K/yr

Job Title: Customer Success Specialist Location: Phoenix, Arizona. USA Reports to: Director ... Conduct onboarding calls, product walkthroughs, and training sessions Help customers become ...

Versaterm

Director, Customer Success

Mesa, AZ · On-site

Continuously refine segmentation and coverage models to balance engagement with scalable programs ... training as well as internal equity, market data, and business needs. In addition to base salary ...

1Valet

Customer Success Specialist

Phoenix, AZ · On-site +1

Job Title: Customer Success Specialist Location: Phoenix, Arizona. USA Reports to: Director ... Conduct onboarding calls, product walkthroughs, and training sessions Help customers become ...

RevolutionParts

Manager, Customer Success

Tempe, AZ · On-site

Experience in hiring, training, and developing a high-performing team of customer success professionals * Proven background in coaching, mentoring, and skill development of individual contributors at ...

Melio

Customer Success Manager

Phoenix, AZ · Remote

Customer Success Manager Location: Remote (required to live in one of the following states: AZ, CO ... programs, and team building activities. Melio builds business-to-business (B2B) payment tools so ...

Clear Demand

Customer Success Manager

Phoenix, AZ · Remote

Training & Onboarding: Responsible for the comprehensive onboarding of new customers, including ... Proven experience in customer success or account management, ideally within the retail sector ...

New

Lead Forensics

Customer Success Manager

Scottsdale, AZ · On-site

$100K/yr

Customer Success Manager Base salary up to $65,000, plus commission Location: Scottsdale, Arizona ... Medical, Dental, Vision, Life Insurance, 401k, and access to the Employee Assistance Program * 20 ...

Fullbay

Customer Success Associate

Phoenix, AZ · On-site

Customer Success Associate (CSA) About Us At Fullbay, our mission is simple - to create safer roads ... Provide consultative support to customers navigating training resources and advanced product ...

Fullbay

Customer Success Associate

Phoenix, AZ · On-site

$55K - $66K/yr

Customer Success Associate (CSA) About Us At Fullbay, our mission is simple - to create safer roads ... Provide consultative support to customers navigating training resources and advanced product ...

Fullbay

Customer Success Associate

Phoenix, AZ · On-site

Customer Success Associate (CSA) About Us At Fullbay, our mission is simple -- to create safer ... Provide consultative support to customers navigating training resources and advanced product ...

next page

Showing results 1-20

All JobsCustomer Success Training Program JobsCustomer Success Training Program Jobs in Phoenix, AZ

Customer Success Training Program information

See Phoenix, AZ salary details

$11

$24

$47

How much do customer success training program jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for customer success training program in Phoenix, AZ is $24.04, according to ZipRecruiter salary data. Most workers in this role earn between $17.64 and $25.05 per hour, depending on experience, location, and employer.

What is the difference between Customer Success Training Program vs Customer Support Specialist?

AspectCustomer Success Training ProgramCustomer Support Specialist
CredentialsOften includes certifications in customer success, communication, and product knowledgeTypically requires technical or product-specific knowledge, sometimes certifications in support tools
Work EnvironmentFocuses on proactive customer engagement, onboarding, and retention strategiesPrimarily reactive, handling customer inquiries and troubleshooting
Industry UsageUsed in SaaS, tech, and service industries to train staff for customer success rolesCommon in tech, retail, and service sectors for frontline support

The Customer Success Training Program prepares individuals for proactive customer engagement and retention roles, emphasizing strategic relationship management. In contrast, Customer Support Specialists focus on reactive problem-solving and technical support. Both roles are vital but serve different functions within customer service and success teams.

What are some common challenges faced during a Customer Success Training Program and how can participants effectively overcome them?

Participants in a Customer Success Training Program often face challenges such as adapting to rapidly changing customer expectations, mastering a variety of customer relationship management tools, and balancing proactive engagement with reactive support. To overcome these challenges, trainees should actively participate in hands-on learning modules, seek feedback from mentors or peers, and stay updated on best practices in customer success. Embracing a growth mindset and leveraging collaboration with team members also helps in building confidence and competence throughout the training process.

What are the key skills and qualifications needed to thrive in a Customer Success Training Program?

To thrive in a Customer Success Training Program, candidates generally need strong communication skills, a customer-centric mindset, and a foundational understanding of customer relationship management. Familiarity with CRM platforms like Salesforce, customer support ticketing systems, and occasionally certifications in customer success or SaaS platforms are beneficial. Exceptional problem-solving, empathy, and teamwork skills help individuals stand out in this field. These abilities are crucial for building long-term customer relationships, ensuring client satisfaction, and driving product adoption and retention.

What is a Customer Success Training Program?

A Customer Success Training Program is a structured learning initiative designed to teach employees the skills and knowledge needed to help customers achieve their desired outcomes with a company's products or services. These programs typically cover areas such as onboarding, product expertise, communication, relationship building, and issue resolution. The goal is to empower customer success teams to proactively support clients, increase satisfaction, and drive retention. Training may be delivered in-person, online, or through blended learning approaches, and is often tailored to specific company goals or customer segments.
What are popular job titles related to Customer Success Training Program jobs in Phoenix, AZ? For Customer Success Training Program jobs in Phoenix, AZ, the most frequently searched job titles are:
What job categories do people searching Customer Success Training Program jobs in Phoenix, AZ look for? The top searched job categories for Customer Success Training Program jobs in Phoenix, AZ are:
What cities near Phoenix, AZ are hiring for Customer Success Training Program jobs? Cities near Phoenix, AZ with the most Customer Success Training Program job openings:
Customer Success Training Program jobs near you
Infographic showing various Customer Success Training Program job openings in Phoenix, AZ as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $50,012 per year, or $24 per hour.

Customer Success Lead

Townsquare Interactive

Phoenix, AZ • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 23 days ago

Job description

Customer Success Lead - Townsquare Interactive
Location: In-office role at our downtown Phoenix office
Take the Lead in Customer Success!
Ready to build meaningful, long-term relationships with small business owners? As a Customer Success Lead at Townsquare Interactive, you'll deliver expert service that helps clients maximize their marketing investment. This is your opportunity to partner with clients, drive adoption of our solutions, and showcase the real ROI of our platform-all while building a rewarding career in client success.
Why Townsquare Interactive?
We're on a mission to help small and medium-sized businesses grow and succeed. Our all-in-one business management platform enhances customer flow, while our digital marketing services drive more customers to them-like website design, SEO, social media, and reputation management. We take the stress out of promoting their business so they can focus on what they do best.
Our Competitive Advantage:
  • Training & Development: From day one, you'll receive best-in-class training designed to make you an expert in client success, onboarding, operations, and digital marketing solutions. Development goes beyond onboarding - equipping you with the skills that drive long-term career success.
  • Culture: We hire for character, coachability, and accountability - creating a collaborative, team-first environment where people genuinely support one another. Strong cross-functional partnerships and shared wins create a workplace people enjoy being part of every day.
  • Opportunity & Stability: Established for over a decade yet still operating with a high-growth mindset, this is a ground-floor opportunity within a multi-million-dollar organization. Backed by publicly traded Townsquare Media, we offer the resources, stability, and long-term investment needed to grow your career.
  • Impactful Solutions: Our evolving digital marketing and business management solutions help over 20,000 small and mid-sized businesses grow month after month - allowing you to play a direct role in client onboarding, retention, and long-term success.
  • Giving Back: At Townsquare, YOU Matter. Through hands-on volunteer events, Mission Mondays, and Volunteer Time Off, employees make meaningful community impact while building strong team connections.

What You'll Do:
As a Customer Success Lead, you'll be the trusted partner clients rely on to maximize their marketing investment. You'll deliver high-quality, professional support-driving retention and product adoption by problem solving, educating, and building trust so every client sees clear value in their marketing investment.
Your day-to-day will include:
  • Handling ~10 inbound and 10-15 outbound client calls daily to address questions, provide guidance, and strengthen relationships.
  • Managing a queue of client tickets, including BMP (Business Management Platform) inquiries and minor website edits (text/photos).
  • Focusing on one-call resolution whenever possible while partnering with internal teams like web design and SEO for more complex requests.
  • Build and maintain strong client relationships to drive client retention-proactively uncovering pain points, showing value, addressing cancellation requests with tailored solutions, and ensuring long-term satisfaction and success.
  • Add value to every client interaction by listening, educating, and recommending solutions that drive adoption, maximize ROI, and help clients get the most from their marketing services.
  • Building lasting client relationships to encourage retention, satisfaction, and long-term success.
  • Maintaining accurate, detailed records of all client interactions.

What You'll Bring:
  • Bachelor's Degree (required)
  • Previous customer success or sales experience (preferred)
  • Excellent written and verbal communication skills
  • Strong follow-up and problem-solving abilities
  • High attention to detail and commitment to exceptional service
  • Ability to prioritize and manage multiple responsibilities in a fast-paced environment
  • A proactive approach with the confidence to create strong client partnerships

What's In It for You?
  • Competitive base salary + bonus program
  • 3 weeks PTO + 9 paid holidays (including 2 personal days)
  • Volunteer Time Off-give back to your community
  • Health, Dental, Vision, and Pet Insurance
  • 401(k) with company match + Employee Stock Purchase Plan
  • Company-provided laptop
  • Comprehensive training program to help you master your craft
  • Clear paths for advancement-grow your career right here

Build Long-Term Success Here!
This role provides the opportunity to build a meaningful career in client success at a leading digital marketing and SaaS company. You'll gain hands-on experience supporting our clients and driving their success-setting the stage for growth into advanced account management, strategy, and leadership roles. If you're ready to learn, grow, and make an impact from day one, we encourage you to apply!
TOWNSQUARE MEDIA BROADCASTING, LLC MAINTAINS A DRUG-FREE WORKPLACE AND IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. APPLICANTS MUST BE ELIGIBLE TO WORK IN THE U.S.
Townsquare Media provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Townsquare Media complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Townsquare Media expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Townsquare Media's employees to perform their job duties may result in discipline up to and including discharge.

Apply