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Customer Success Training Program Jobs in Georgia

Allegion

Customer Success Specialist

Alpharetta, GA · On-site

Lead comprehensive onboarding and training programs to ensure clients fully understand and utilize ... Customer Success experience in software/technology company * Experience with Smart-Home ...

QGenda

Customer Success Manager

Atlanta, GA · Hybrid

Design and execute programs to expand and deepen QGenda adoption, usage and value across your ... training, enablement, evangelism, and customer internal marketing initiatives * Share customer ...

Finastra

Customer Success Manager

Atlanta, GA · On-site +1

Partner with Services and Customer Support to ensure customers receive proper training and ... Access Confidential one-on-one therapy through our Employee Assistance Program, find support from ...

QGenda

Customer Success Manager

Atlanta, GA · On-site

Design and execute programs to expand and deepen QGenda adoption, usage and value across your ... training, enablement, evangelism, and customer internal marketing initiatives * Share customer ...

Tractian

Customer Success Manager

Atlanta, GA

What you'll do As a Customer Success Manager at TRACTIAN you will be responsible for managing ... Gympass Membership - Access a wide range of gyms and training programs. Sports Incentive - Receive ...

Brenntag

Customer Success Manager

East Point, GA · On-site

Your Role The Regional Customer Success Manager is responsible for managing a team of Customer ... Individual development, on-the-job training, and development programs designed to help our ...

Tractian

Customer Success Manager

Atlanta, GA · On-site +1

What you'll do As a Customer Success Manager at TRACTIAN you will be responsible for managing ... Gympass Membership - Access a wide range of gyms and training programs. Sports Incentive - Receive ...

NPHub

Customer Success Manager

Atlanta, GA · On-site

$70K - $90K/yr

Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120 ... training sessions that set clients up for immediate success. --> Drive the activation cadence for ...

NPHub

Customer Success Manager

Atlanta, GA

Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120 ... training sessions that set clients up for immediate success. --> Drive the activation cadence for ...

NPHub

Customer Success Manager

Atlanta, GA · On-site

Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120 ... training sessions that set clients up for immediate success. --> Drive the activation cadence for ...

Private Company

Customer Success Specialist

Suwanee, GA · On-site

$20/hr

... training, and product education to ensure they maximize the value of our products and services ... Proven experience in customer success, account management, or a related field. * Excellent ...

Private Company

Customer Success Specialist

Suwanee, GA · On-site

$20/hr

... training, and product education to ensure they maximize the value of our products and services ... Proven experience in customer success, account management, or a related field. * Excellent ...

Lever Demo 2

Customer Success Manager

Atlanta, GA

As a Customer Success Manager on the Customer Advocacy team, you will be our customers biggest ... Hands-on experience with product training to external customers * Proven experience delivering ...

Safety Plus, Inc.

Customer Success Manager

Atlanta, GA · On-site

$60K - $70K/yr

Our commitment to customer-first solutions, continuous innovation, and data-driven safety programs ... As a key member of our Customer Success team, you'll play a pivotal role in shaping the future of ...

UserIQ

Customer Success Manager

Atlanta, GA

UserIQ is a part of the Signature program at ATDC, a startup technology business incubator for ... Real Customer Success comes from the heart. You have the best customer management and business ...

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Customer Success Training Program information

What is the difference between Customer Success Training Program vs Customer Support Specialist?

AspectCustomer Success Training ProgramCustomer Support Specialist
CredentialsOften includes certifications in customer success, communication, and product knowledgeTypically requires technical or product-specific knowledge, sometimes certifications in support tools
Work EnvironmentFocuses on proactive customer engagement, onboarding, and retention strategiesPrimarily reactive, handling customer inquiries and troubleshooting
Industry UsageUsed in SaaS, tech, and service industries to train staff for customer success rolesCommon in tech, retail, and service sectors for frontline support

The Customer Success Training Program prepares individuals for proactive customer engagement and retention roles, emphasizing strategic relationship management. In contrast, Customer Support Specialists focus on reactive problem-solving and technical support. Both roles are vital but serve different functions within customer service and success teams.

What are some common challenges faced during a Customer Success Training Program and how can participants effectively overcome them?

Participants in a Customer Success Training Program often face challenges such as adapting to rapidly changing customer expectations, mastering a variety of customer relationship management tools, and balancing proactive engagement with reactive support. To overcome these challenges, trainees should actively participate in hands-on learning modules, seek feedback from mentors or peers, and stay updated on best practices in customer success. Embracing a growth mindset and leveraging collaboration with team members also helps in building confidence and competence throughout the training process.

What are the key skills and qualifications needed to thrive in a Customer Success Training Program, and why are they important?

To thrive in a Customer Success Training Program, candidates generally need strong communication skills, a customer-centric mindset, and a foundational understanding of customer relationship management. Familiarity with CRM platforms like Salesforce, customer support ticketing systems, and occasionally certifications in customer success or SaaS platforms are beneficial. Exceptional problem-solving, empathy, and teamwork skills help individuals stand out in this field. These abilities are crucial for building long-term customer relationships, ensuring client satisfaction, and driving product adoption and retention.

What is a Customer Success Training Program?

A Customer Success Training Program is a structured learning initiative designed to teach employees the skills and knowledge needed to help customers achieve their desired outcomes with a company's products or services. These programs typically cover areas such as onboarding, product expertise, communication, relationship building, and issue resolution. The goal is to empower customer success teams to proactively support clients, increase satisfaction, and drive retention. Training may be delivered in-person, online, or through blended learning approaches, and is often tailored to specific company goals or customer segments.
What are popular job titles related to Customer Success Training Program jobs in Georgia? For Customer Success Training Program jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Customer Success Training Program jobs in Georgia look for? The top searched job categories for Customer Success Training Program jobs in Georgia are:
Customer Success Training Program jobs near you
Infographic showing various Customer Success Training Program job openings in Georgia as of July 2026, with employment types broken down into 78% Full Time, 18% Part Time, 1% Temporary, and 3% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution.
Customer Success Specialist

Customer Success Specialist

Allegion

Alpharetta, GA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Allegion rating

8.0

Company rating: 8.0 out of 10

Based on 44 frontline employees who took The Breakroom Quiz

133rd of 535 rated manufacturers

Job description

Creating Peace of Mind by Pioneering Safety and Security
At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 40 brands, 14,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond.
Additionally, Allegion is proud to be recognized with the 2026 Gallup Exceptional Workplace Award (GEWA) for the third consecutive year, earning distinction in both the employee engagement and strengths categories. This year, Allegion also received Gallup's With Distinction honor - a designation reserved for a select group of organizations that go above and beyond in building exceptional workplace cultures.
Customer Success Specialist
(Preferred candidates would be in the Atlanta Metro area for in person team meetings and customer travel or Dallas/Houston, Texas)
Are you passionate about world class client support? Ready to join a fast-paced team committed to creating an amazing experience for our customers to enable their success with both current and future needs? We're seeking a highly motivated individual with a passion for technology and customer support. This dynamic and versatile team player will have the ability to make an immediate impact for our business while helping establish and grow our Customer Success team.
The Customer Success Specialist is responsible for the technical setup support for onboarding of new customers and migrations, while proactively exceeding customer expectations through their onboarding experience.
As a leader in self-guided tours for new construction & SFR/BTR, empowering prospects to tour seamlessly and on-demand. With a focus on providing safe and secure experiences for buyers, we work with smart-home technology to enable builders and rental community property managers to manage their property to allow independent self-guided tours for home-buyers or future tenants. This is a full-time hybrid role for a Customer Success (Technical) professional at Allegion. The role involves providing remote management and advanced lead capture services.
What You Will Do:
  • Serve as the primary point of contact for clients, building and maintaining strong relationships through consistent engagement and support.
  • Guide clients through integration processes, providing technical assistance and ensuring the success of their self-touring implementation
  • Identify and capitalize on opportunities to enhance client operations through strategic upselling and cross-selling of additional solutions.
  • Lead comprehensive onboarding and training programs to ensure clients fully understand and utilize the platform's capabilities.
  • Conduct periodic client site visits to provide hands-on support, deliver training, and strengthen business relationships.
  • Work closely with internal teams to relay client feedback and contribute to product development initiatives.

What You Need to Succeed:
  • Minimum 3years of professional experience, with at least 1 year in a Tech environment preferred
  • 2-5 years of Customer Success experience in software/technology company
  • Experience with Smart-Home / Integrations and technical troubleshooting, preferred
  • Demonstrated experience with Smart-Home / Integrations and technical troubleshooting
  • Proven track record of successful upselling and cross-selling in B2B environments
  • Experience in real estate software, property technology, or related industries
  • Outstanding interpersonal and communication skills with a client-first mindset
  • Ability to travel occasionally to client locations (10%-20%)
  • Knowledge of property management software and IoT-based solutions
  • Advanced problem-solving abilities and strong client needs analysis skill
  • High School Diploma or the equivalent

Why Work for Us?
Allegion is a Great Place to Grow your Career if:
  • You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there's plenty of room to make an impact. As our values state, "this is your business, run with it".
  • You're looking for a company that will invest in your professional development. As we grow, we want you to grow with us.
  • You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!
  • You want to work for an award-winning company that invests in its people. Allegion is proud to be a recipient of the Gallup Exceptional Workplace Award for the second year in a row, recognizing our commitment to employee engagement, strengths-based development, and unlocking human potential.

What You'll Get from Us:
  • Health, dental and vision insurance coverage, helping you "be safe, be healthy".
  • A commitment to your future with a 401K plan, offering a 6% company match and no vesting period
  • Tuition Reimbursement
  • Unlimited PTO
  • Employee Discounts through Perks at Work
  • Community involvement and opportunities to give back so you can "serve others, not yourself"
  • Opportunities to leverage your unique strengths through CliftonStrengths testing and coaching

Apply Today!
Join our team of experts today and help us make tomorrow's world a safer place!
Not sure if your experience perfectly aligns with the role? Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you're excited about this role but your past experience doesn't align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role.
Remote Location Georgia, Remote Location TexasWe Celebrate Who We Are!
Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we're required to, but because it's the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team.
© Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland
REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370
Allegion is an equal opportunity and affirmative action employer
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