ZipRecruiter

Log In

1

Customer Success Training Program Jobs in Georgia

Protomiq LLC

Customer Success Manager

Atlanta, GA · On-site

$65K - $75K/yr

Drive product adoption through various lifecycle touchpoints (QBRs, training, success planning, etc ... Drive customer retention and facilitate growth by consistently delivering value and ROI, while ...

Protomiq LLC

Customer Success Manager

Atlanta, GA · On-site

$65K - $75K/yr

Drive product adoption through various lifecycle touchpoints (QBRs, training, success planning, etc ... Drive customer retention and facilitate growth by consistently delivering value and ROI, while ...

Protomiq

Customer Success Manager

Atlanta, GA · On-site

$65K - $75K/yr

Drive product adoption through various lifecycle touchpoints (QBRs, training, success planning, etc ... Drive customer retention and facilitate growth by consistently delivering value and ROI, while ...

TradePending

Customer Success Manager

Atlanta, GA · On-site

Drive product adoption through various lifecycle touchpoints (QBRs, training, success planning, etc ... Drive customer retention and facilitate growth by consistently delivering value and ROI, while ...

QAD, Inc.

Customer Success Manager

Atlanta, GA · Remote

$85K - $110K/yr

The Customer Success Manager will be primarily responsible for owning and developing Digital and ... We provide programs that help you strike a healthy work life balance. * Opportunity to join a ...

Sage

Customer Success Manager

Atlanta, GA · On-site

The Sage Intacct Accountants Program (SIAP) is a strategic partnership between Sage Intacct and CPA ... Library of on-demand career development options and ongoing training offerings Dig deeper about who ...

TradePending

Customer Success Manager

Atlanta, GA · On-site

Drive product adoption through various lifecycle touchpoints (QBRs, training, success planning, etc ... Drive customer retention and facilitate growth by consistently delivering value and ROI, while ...

Norican Group

Customer Success Engineer

Lagrange, GA · On-site

Annual bonus opportunity Role Overview The Customer Success Engineer is responsible for: * Customer ... Provide technical expertise and training through seminars, sales meetings, and other educational ...

wheelabrator

Customer Success Engineer

Lagrange, GA

Annual bonus opportunity Role Overview The Customer Success Engineer is responsible for: * Customer ... Provide technical expertise and training through seminars, sales meetings, and other educational ...

previous page

Showing results 41-60

All JobsCustomer Success Training Program JobsCustomer Success Training Program Jobs in Georgia

Customer Success Training Program information

What is a Customer Success Training Program?

A Customer Success Training Program is a structured learning initiative designed to teach employees the skills and knowledge needed to help customers achieve their desired outcomes with a company's products or services. These programs typically cover areas such as onboarding, product expertise, communication, relationship building, and issue resolution. The goal is to empower customer success teams to proactively support clients, increase satisfaction, and drive retention. Training may be delivered in-person, online, or through blended learning approaches, and is often tailored to specific company goals or customer segments.

What are the key skills and qualifications needed to thrive in a Customer Success Training Program?

To thrive in a Customer Success Training Program, candidates generally need strong communication skills, a customer-centric mindset, and a foundational understanding of customer relationship management. Familiarity with CRM platforms like Salesforce, customer support ticketing systems, and occasionally certifications in customer success or SaaS platforms are beneficial. Exceptional problem-solving, empathy, and teamwork skills help individuals stand out in this field. These abilities are crucial for building long-term customer relationships, ensuring client satisfaction, and driving product adoption and retention.

What are some common challenges faced during a Customer Success Training Program and how can participants effectively overcome them?

Participants in a Customer Success Training Program often face challenges such as adapting to rapidly changing customer expectations, mastering a variety of customer relationship management tools, and balancing proactive engagement with reactive support. To overcome these challenges, trainees should actively participate in hands-on learning modules, seek feedback from mentors or peers, and stay updated on best practices in customer success. Embracing a growth mindset and leveraging collaboration with team members also helps in building confidence and competence throughout the training process.

What is the difference between Customer Success Training Program vs Customer Support Specialist?

AspectCustomer Success Training ProgramCustomer Support Specialist
CredentialsOften includes certifications in customer success, communication, and product knowledgeTypically requires technical or product-specific knowledge, sometimes certifications in support tools
Work EnvironmentFocuses on proactive customer engagement, onboarding, and retention strategiesPrimarily reactive, handling customer inquiries and troubleshooting
Industry UsageUsed in SaaS, tech, and service industries to train staff for customer success rolesCommon in tech, retail, and service sectors for frontline support

The Customer Success Training Program prepares individuals for proactive customer engagement and retention roles, emphasizing strategic relationship management. In contrast, Customer Support Specialists focus on reactive problem-solving and technical support. Both roles are vital but serve different functions within customer service and success teams.

What are popular job titles related to Customer Success Training Program jobs in Georgia?

For Customer Success Training Program jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Customer Success Training Program jobs in Georgia look for?

The top searched job categories for Customer Success Training Program jobs in Georgia are:

What cities in Georgia are hiring for Customer Success Training Program jobs?

Cities in Georgia with the most Customer Success Training Program job openings:

Customer Success Training Program jobs near you
Infographic showing various Customer Success Training Program job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 15% Part Time, 6% Contract, and 3% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Customer Success Manager

Protomiq LLC

Atlanta, GA • On-site

$65K - $75K/yr

Full-time

Re-posted 7 days ago

Job description

Description

About Protomiq 


At Protomiq, we believe that the auto dealerships that win are the ones that create better experiences for their customers. That's why we build technology that helps dealers connect with shoppers, turn interest into action, and drive measurable business results. 

More than 6,000 dealerships across North America rely on Protomiq's solutions to engage customers, improve performance, and stay competitive in a rapidly evolving market. 

From independent dealerships to some of the largest dealer groups and automotive brands in the industry, Protomiq is trusted by dealerships focused on what comes next. 

If you're excited by innovation, customer impact, and the opportunity to help shape the future of automotive retail, you'll fit right in. 


Working at Protomiq 


At Protomiq, your work matters. We're a team of builders, problem-solvers, and innovators who are passionate about helping our customers succeed. Here, you'll be empowered to move quickly, embrace new ideas, and make a visible impact on the business. 

We offer competitive compensation, comprehensive benefits, professional development opportunities, and a culture built on collaboration, accountability, and growth. 


Position Summary:

We are seeking a Customer Success Manager (CSM) to join our growing team in the automotive SaaS space. Our ideal candidate is passionate about building strategic customer relationships, maximizing product value, and driving customer retention and expansion.


Responsibilities:

  • Customer Relationship Management: Build and maintain trusted relationships with automotive dealership key stakeholders, serving as their strategic advisor post-onboarding.
  • Engagement & Adoption: Drive product adoption through various lifecycle touchpoints (QBRs, training, success planning, etc.), monitor account health, and proactively address risks and opportunities.
  • Retention & Growth: Drive customer retention and facilitate growth by consistently delivering value and ROI, while actively seeking opportunities for upsell/cross-sell. 
  • Cross-Functional Collaboration: Partner with various departments to support feedback loops and customer advocacy.
  • Strategic Input: Contribute to the evolution of best practices and CSM playbooks by maintaining up-to-date industry & product knowledge. 

Requirements


  • 2+ years of automotive software experience (SaaS) or in a dealership role utilizing automotive software (digital retail, CRM, desking, etc.) with a demonstrated understanding of the retail automotive industry.
  • Proven success managing diverse accounts with high-touch and scaled engagement models.
  • Proficient with CRMs and third-party integrations.
  • Strong communication, problem-solving, and strategic thinking skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Comfortable with data-driven decision-making and optimizing metrics.
  • Positive, customer-centric mindset 
  • Motivated and comfortable working independently and within/across teams.

Other Things We're Looking For:

  • Exposure to AI products and automation strategies.
  • Experience in a growth organization where quick thinking and flexibility to change are essential.
  • Google Analytics experience (GA4)
  • Basic understanding of digital marketing strategies

Apply