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Customer Success Training Program Jobs in Massachusetts

Recentive Analytics Inc

Customer Success

Boston, MA · On-site

Customer Success Department: Business Operations Employment Type: Full Time Location: SF / Boston ... From training to onboarding and ensuring maximum ROI, you will be the go-to person. * Product focus

Black Kite

Customer Success Manager

Boston, MA · On-site

$90K - $110K/yr

Provide follow-up training to existing and new customers * Use and leverage CRM tools (e.g ... Compensation at Black Kite is more than just base pay -- we offer a total rewards program that ...

Black Kite

Customer Success Manager

Boston, MA · On-site

$90 - $110/hr

... risk management programs in an increasingly complex digital environment. Our work has earned ... Provide follow-up training to existing and new customers * Use and leverage CRM tools (e.g ...

EverQuote

Manager, Customer Success

Cambridge, MA

EverQuote's Accelerated Growth Program (AGP) is our premier partnership tier for established ... or training, and work location. In addition to base salary, our total compensation package may ...

EverQuote

Manager, Customer Success

Cambridge, MA

EverQuote's Accelerated Growth Program (AGP) is our premier partnership tier for established ... or training, and work location. In addition to base salary, our total compensation package may ...

EverQuote

Manager, Customer Success

Cambridge, MA · On-site

EverQuote's Accelerated Growth Program (AGP) is our premier partnership tier for established ... or training, and work location. In addition to base salary, our total compensation package may ...

Pryzm

Scaled Customer Success

Boston, MA · On-site

... onboarding programs for new customers. * Create playbooks, documentation, training materials ... Design repeatable customer success processes that scale as the business grows. * Leverage AI ...

Monotype

Customer Success Manager

Woburn, MA · On-site

Customer Success Manager Named "One of the Most Innovative Companies in Design'' by Fast Company ... Professional onboarding program, including robust targeted training for Sales function

EverQuote

Manager, Customer Success

Cambridge, MA · On-site

EverQuote's Accelerated Growth Program (AGP) is our premier partnership tier for established ... or training, and work location. In addition to base salary, our total compensation package may ...

EverQuote, Inc.

Manager, Customer Success

Cambridge, MA · On-site

$108 - $115/hr

EverQuote's Accelerated Growth Program (AGP) is our premier partnership tier for established ... or training, and work location. In addition to base salary, our total compensation package may ...

AlleyCorp

Customer Success Manager

Boston, MA · On-site

$81 - $160/hr

... Training teams to drive customer health, satisfaction, and value realization ... Connect customers with the right internal resources, including Marketing programs and Executive ...

Nasuni

Customer Success Manager

Boston, MA · On-site

Customer Success Manager Location: Boston Seaport: 3 Days onsite, 2 days remote. About Nasuni ... promotions, and training and career development programs. This privacy notice relates to ...

LNS Research

Customer Success Manager

Cambridge, MA · Remote

Our Customer Success Managerwill own client engagement, utilization, and value realization ... Employee Assistance Program * Employee Perks Discount Program * Flexible and supportive working ...

Layer Health

Customer Success Manager

Boston, MA · On-site

$140K - $160K/yr

Help build internal processes and playbooks as we scale the function What you'll need: * 3-5 years of healthcare-focused experience in Customer Success, Program Management, or a client-facing ...

Socket.dev

Customer Success Manager

Boston, MA · On-site

$125 - $250/hr

Training and Development: During onboarding, we focus on equipping new hires with the skills and ... Benefits may include health coverage, Employee Assistance Program (EAP) with free mental health ...

LNS Research

Customer Success Manager

Cambridge, MA · On-site

$65K - $75K/yr

Our Customer Success Managerwill own client engagement, utilization, and value realization ... Employee Assistance Program * Employee Perks Discount Program * Flexible and supportive working ...

BSC Industries Inc

Customer Success Manager

Canton, MA · On-site

... training and coaching the team, deciding exceptions, and clearing roadblocks across branches ... specific programs, building the knowledge depth needed to answer customers without hand-offs.

Posted today

Appian

Customer Success Manager

Boston, MA · On-site

$125K - $250K/yr

Training and Development: During onboarding, we focus on equipping new hires with the skills and ... Benefits may include health coverage, Employee Assistance Program (EAP) with free mental health ...

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Customer Success Training Program information

What is a Customer Success Training Program?

A Customer Success Training Program is a structured learning initiative designed to teach employees the skills and knowledge needed to help customers achieve their desired outcomes with a company's products or services. These programs typically cover areas such as onboarding, product expertise, communication, relationship building, and issue resolution. The goal is to empower customer success teams to proactively support clients, increase satisfaction, and drive retention. Training may be delivered in-person, online, or through blended learning approaches, and is often tailored to specific company goals or customer segments.

What are the key skills and qualifications needed to thrive in a Customer Success Training Program?

To thrive in a Customer Success Training Program, candidates generally need strong communication skills, a customer-centric mindset, and a foundational understanding of customer relationship management. Familiarity with CRM platforms like Salesforce, customer support ticketing systems, and occasionally certifications in customer success or SaaS platforms are beneficial. Exceptional problem-solving, empathy, and teamwork skills help individuals stand out in this field. These abilities are crucial for building long-term customer relationships, ensuring client satisfaction, and driving product adoption and retention.

What are some common challenges faced during a Customer Success Training Program and how can participants effectively overcome them?

Participants in a Customer Success Training Program often face challenges such as adapting to rapidly changing customer expectations, mastering a variety of customer relationship management tools, and balancing proactive engagement with reactive support. To overcome these challenges, trainees should actively participate in hands-on learning modules, seek feedback from mentors or peers, and stay updated on best practices in customer success. Embracing a growth mindset and leveraging collaboration with team members also helps in building confidence and competence throughout the training process.

What is the difference between Customer Success Training Program vs Customer Support Specialist?

AspectCustomer Success Training ProgramCustomer Support Specialist
CredentialsOften includes certifications in customer success, communication, and product knowledgeTypically requires technical or product-specific knowledge, sometimes certifications in support tools
Work EnvironmentFocuses on proactive customer engagement, onboarding, and retention strategiesPrimarily reactive, handling customer inquiries and troubleshooting
Industry UsageUsed in SaaS, tech, and service industries to train staff for customer success rolesCommon in tech, retail, and service sectors for frontline support

The Customer Success Training Program prepares individuals for proactive customer engagement and retention roles, emphasizing strategic relationship management. In contrast, Customer Support Specialists focus on reactive problem-solving and technical support. Both roles are vital but serve different functions within customer service and success teams.

What are popular job titles related to Customer Success Training Program jobs in Massachusetts?

For Customer Success Training Program jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Customer Success Training Program jobs in Massachusetts look for?

The top searched job categories for Customer Success Training Program jobs in Massachusetts are:

What cities in Massachusetts are hiring for Customer Success Training Program jobs?

Cities in Massachusetts with the most Customer Success Training Program job openings:

Customer Success Training Program jobs near you

Customer Success

Boston, MA • On-site

Recentive Analytics Inc
See more jobs at Recentive Analytics Incexternal

Other

Retirement

Re-posted 21 days ago

Job description

Customer Success

Department: Business Operations

Employment Type: Full Time

Location: SF / Boston / NYC

Description We’re looking for a Customer Success Lead to join Recentive’s business and operations team. In this role, you’ll work closely with customers from onboarding through renewals and expansions while ensuring all users and organizations capture maximum value from Recentive platforms. You’ll collaborate externally and internally to ensure customer priorities and internal objectives remain in lockstep.
What You’ll Be Doing
  • Drive adoption, retention and growth : You’ll work with some of the world’s best known brands to drive their business forward.
  • Building Foundations : As an integral member of our customer team you will make decisions, build playbooks and set systems to drive the future of our customer engagement. Make sure we don’t get bogged down in the process but understand the value of doing the right things at the right time.
  • Be their first call : When a customer needs something, has a question, is wondering about a new idea or just wants to get some input- they should think of you. From training to onboarding and ensuring maximum ROI, you will be the go-to person.
  • Product focus : You’ll need to dive head first to learn our products inside and out, why our clients heavily lean on them and what the roadmap can and should look like. You understand that customer success is driven by results and a commitment to pushing the envelope further than you thought it could go.
  • Enable connectivity : You will serve as a key liaison across internal and external stakeholders. Documenting and democratizing findings, learnings, complaints and opportunities with the team and create a feedback loop to ensure continual alignment.

What We’re Looking For
  • High Integrity + Clear Communication : You know that trust and reliability are paramount in working successfully internally and externally and align that belief with every interaction.
  • Lead with Pragmatism : You may not be an engineer, but you are focused on delivering solutions for customers with a mindset rooted in data and objectivity.
  • Track Record of Success : You have a proven history of engaging with individual users to senior stakeholders to maintain and grow enterprise relationships.
  • Self-Directed : You can  work through ambiguity, collaborate across functions, and make thoughtful decisions without needing every detail.
  • Boots on the Ground : You embrace in-person interactions: whether with prospects, clients or at one of our offices and understand the impact they have.

Why Work at Recentive
  • Impactful Work : Play a key role in shaping operational strategies internally and with our array of top-tier sports organizations, broadcasters, and live entertainment companies through applied analytics.
  • Forward Thinking : Build analytical systems that blend creativity and rigor, combining algorithms, optimization, and real-world data to solve high-stakes problems.
  • Collaborative Culture : Join a close-knit, interdisciplinary team that values learning, experimentation, and cross-functional collaboration.
  • Growth & Ownership : From stock options to generous 401(k) matching, learning stipends and beyond, join a company that is invested in your success.
  • Just Getting Started: We’ve accomplished a lot but we’re just in the early innings of where we’ll go. Our new west-coast office in SF is a testament to that growth and will serve as a hub for our growing team.

Apply