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Customer Success Manager Remote Edtech Jobs in Massachusetts

Privy

Customer Success Manager

Boston, MA · On-site +1

We believe the best Customer Success Managers are curious, proactive, and genuinely invested in helping merchants grow. They build trust, solve meaningful problems, and continuously look for ways to ...

Privy

Customer Success Manager

Boston, MA · On-site +1

We believe the best Customer Success Managers are curious, proactive, and genuinely invested in helping merchants grow. They build trust, solve meaningful problems, and continuously look for ways to ...

Motivity

Enterprise Customer Success Manager

Boston, MA · On-site +1

Remote Department: Customer Success | Reports to: VP of Customer Success Motivity is looking for a strategic, commercially-focused, and relationship-driven Customer Success Manager (CSM) to join our ...

VODA.ai

Customer Success Manager

Boston, MA · Remote

VODA.ai is seeking a full-time, remote Customer Success Manager. As part of the team, you will be responsible for driving customer adoption, retention, renewals, and long-term success across a ...

VibeIQ

Customer Success Manager

Boston, MA · On-site +1

POSITION SUMMARY We're hiring a Customer Success Manager to own a book of business with our enterprise retail clients. You'll be the primary post-sale relationship owner, responsible for onboarding ...

New

Crayon

Customer Success Manager

Boston, MA · On-site +1

About the role As a Customer Success Manager at Crayon, you'll be a strategic partner to our customers by helping them harness the full potential of Crayon's capabilities to build a best in class ...

Modulate

Senior Customer Success Manager

Somerville, MA · On-site +1

We're looking for a Senior Customer Success Manager to join the Business Development team to work ... Hybrid work: core in-office days with flexible remote options * Regular leadership and industry ...

Modulate

Senior Customer Success Manager

Somerville, MA · On-site +1

$128K/yr

We're looking for a Senior Customer Success Manager to join the Business Development team to work ... Hybrid work: core in-office days with flexible remote options * Regular leadership and industry ...

LinkSquares, Inc.

Customer Success Manager

Boston, MA · On-site +1

$80K - $100K/yr

As a Customer Success Manager (CSM) , you will serve as the primary guide and strategic partner for our customers throughout their entire lifecycle. From onboarding through renewal, you will help ...

Preservica

Lead customer strategic business reviews both in person and remotely Skills, Experience & Qualifications * 5+ years within Customer Success, Account Management or Customer Engagement * Proactive self ...

Hi Marley

Sr. Customer Success Manager

Boston, MA · On-site +1

As a Hi Marley Customer Success Manager, you will be the backbone of our relationship with our customer base. In this role you will maintain a high level of customer satisfaction by building lasting ...

Tufin

Customer Success Manager - US

Boston, MA · On-site +1

Description The Customer Success Manager is responsible for managing a portfolio of enterprise customers, ensuring successful adoption of the Tufin platform and delivery of the Guided Success service.

VibeIQ

Senior Customer Success Manager

Boston, MA · On-site +1

POSITION SUMMARY We're hiring a Senior Customer Success Manager to own a book of business with our enterprise retail clients. You'll be the primary post-sale relationship owner, responsible for ...

LinkSquares, Inc.

Senior Customer Success Manager

Boston, MA · On-site +1

$90K - $105K/yr

As a Sr. Customer Success Manager (CSM) , you will serve as the primary guide and strategic partner for our customers throughout their entire lifecycle. From onboarding through renewal, you will help ...

NielsenIQ

Global Customer Success Manager

Boston, MA · On-site +1

$120K - $129K/yr

Analyzing data on customer demographics, preferences, needs, or buying habits to identify potential ... Helping manage and coordinating Nielsen IQ/GfK's platform roll out and implementation efforts for ...

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All JobsCustomer Success Edtech JobsCustomer Success Manager Remote Edtech JobsCustomer Success Manager Remote Edtech Jobs in Massachusetts

Customer Success Manager Remote Edtech information

How does a customer success manager in remote Edtech typically collaborate with product and support teams to enhance the user experience?

As a remote Customer Success Manager in Edtech, you will regularly coordinate with both product and support teams to relay customer feedback, report common user issues, and advocate for feature improvements that address real classroom needs. Collaboration often involves virtual meetings, shared project management tools, and ongoing communication to ensure that customer insights are incorporated into product updates and support strategies. This cross-functional teamwork is essential for driving user satisfaction and ensuring that educators and learners achieve their desired outcomes with the platform.

What does a customer success manager do in a remote Edtech company?

A Customer Success Manager (CSM) in a remote Edtech company is responsible for ensuring that educational institutions or individual users achieve their desired outcomes while using the company's digital learning products and services. They onboard new clients, provide ongoing support, and proactively address any issues to maximize customer satisfaction and retention. Working remotely, they utilize digital communication tools to build strong relationships, gather feedback, and collaborate with internal teams to improve the product experience.

What is the difference between Customer Success Manager Remote Edtech vs Customer Support Specialist Remote Edtech?

AspectCustomer Success Manager Remote EdtechCustomer Support Specialist Remote Edtech
Primary RoleBuilds long-term relationships, onboarding, and retention of clientsProvides technical assistance and resolves user issues
Required SkillsCustomer relationship management, communication, onboardingTechnical troubleshooting, communication, problem-solving
Work EnvironmentClient-facing, proactive engagement, strategic focusHelp desk, reactive support, technical troubleshooting
Common CertificationsCustomer success certifications, CRM toolsTechnical support certifications, product-specific training

While both roles involve customer interaction in the Edtech industry, the Customer Success Manager focuses on proactive relationship building and retention, whereas the Customer Support Specialist handles reactive technical issues. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are the key skills and qualifications needed to thrive as a customer success manager in a remote Edtech role, and why are they important?

To thrive as a Customer Success Manager in remote edtech, you need expertise in client relationship management, a solid understanding of educational technology products, and often a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, support ticketing systems, and virtual meeting tools is typically required. Outstanding communication, problem-solving, and self-motivation are essential soft skills for building trust and guiding clients in a remote setting. These skills ensure customer satisfaction, drive product adoption, and foster long-term partnerships crucial to the success of both clients and the company.
What are popular job titles related to Customer Success Manager Remote Edtech jobs in Massachusetts? For Customer Success Manager Remote Edtech jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Customer Success Manager Remote Edtech jobs in Massachusetts look for? The top searched job categories for Customer Success Manager Remote Edtech jobs in Massachusetts are:
What cities in Massachusetts are hiring for Customer Success Manager Remote Edtech jobs? Cities in Massachusetts with the most Customer Success Manager Remote Edtech job openings:
Customer Success Manager Remote Edtech jobs near you
Infographic showing various Customer Success Manager Remote Edtech job openings in Massachusetts as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Customer Success Manager

LNS Research

Cambridge, MA • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

Job description

About LNS:
It is an exciting time to join LNS Research.
We are a mission and vision-driven firm, focused on advising COOs and their teams to achieve transformational performance improvements in industrial safety, quality, productivity, and sustainability. We are seeking an
Customer Success Manager to join our Salesdepartment.

We offer a 100% remote work environment, an outstanding benefits package, and a team of personable and professional colleagues who will value and support your work. In this role, reporting to the Commercial Leader, you will be able to take pride in contributing directly to our organization's growth, the success of our clients, and putting your own stamp on our sales and business growthinitiatives. Our Customer Success Managerwill own client engagement, utilization, and value realization, ensuring clients fully leverage LNS Research through structured engagement tied to business outcomes.You will:

  • Be a core member of the Sales Team
  • Work closely with the different functional leaders at LNS Research

Primary Responsibilities

  • Execute a structured onboarding process for new advisory clients to ensure rapid time-to-value
  • Own client retention outcomes and drive renewals in partnership with Industry Principals
  • Close defined add-on engagements including strategy days, event sponsorships, and speaking engagements
  • Collaborate with Industry Principals and the analyst team on account strategy and sales alignment
  • Serve as the internal voice of the customer, channeling client feedback to the research and events team
  • Capture customer quotes, testimonials, and case studies for use in marketing and sales collateral
  • Recruit customer speakers and drive industrial customer attendance at LNS flagship event

Required Skills and Competencies

  • Strong understanding of manufacturing and/or supply chain operations.
  • Outstanding critical thinking and strategic planning skills.
  • Positive, high-activity, team-based individual.
  • Proven ability to recognize unspoken client needs and convert those insights to opportunities
  • Ability to engage, and manage C-level and senior-level relationships with peer-to-peer level confidence within large multinational companies.
  • Strong computer proficiency in Microsoft 365 products, including PowerPoint, as well as CRM, web conferencing services, and efficiency in email and internet applications.
  • Proficiency with using AI Tools in daily work execution
  • Strong professional written, verbal, and presentation skills.

Education and Experience

  • Proven customer success experience with the proven ability to drive renewal through engagement
  • Minimum of 2-4 years experience in client-facing, account management, or customer success roles
  • Prior experience in an advisory, research, or professional services firm preferred
  • Experience managing a defined book of business with retention accountability
  • Bachelor's degree required

Along with a flexible and supportive culture, we have some great benefits and perks for our employees:

  • Medical, Dental & Vision coverage
  • Participation in company option plan
  • Company Paid Life Insurance
  • Short- & Long-TermDisability coverage
  • 401(k) with Company Match
  • Flexible Spending Account
  • Company PaidTele-Heath Program
  • Flexible PTO with 11 paid Holidays
  • Employee Assistance Program
  • Employee Perks Discount Program
  • Flexible and supportive working environment


This is a virtual role. Candidates must be in the USA only. Minimal travel, as business needs require. Compensation will be commensurate with experience.


LNS Research is an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. To learn more about LNS and its products and services, visit our website at:www.lnsresearch.com

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